the patients will be seen more quickly, the triage is more efficient, and the overall care is better.

Valadka acknowledged that “toys” also matter to patients. He noted, “Every day I get families wanting more CT [computed tomography] scans and MRI [magnetic resonance imaging] scans and brainwave tests and blood tests. I usually say, ‘No, we don’t need to do that, because I [already] know what’s going on. It’s not going to give us any more information. If something changes, we can get those tests.’ But, I’ll come out and tell them, ‘If I have to order this because you want it, even though it’s not needed, you will have to pay for it out of your own pocket.’” He said, “I usually don’t get asked that question again.”

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