and Prevention (CDC), U.S. Department of Health and Human Services (HHS). From 2006–2010, she was the Director, Division of Health Communication and Marketing, National Center for Health Marketing, CDC. She is a cochair of the Healthy People 2020 Health Communication and Health Information Technology Workgroup and a cochair of the HHS workgroup on health literacy. She is the lead author of the National Action Plan to Improve Health Literacy and one of the developers of CDC’s online health literacy training for health professionals. Dr. Baur holds a Ph.D. in Communication from the University of California, San Diego.

Carolyn M. Clancy, M.D., was appointed Director of the Agency for Healthcare Research and Quality (AHRQ) on February 5, 2003 and reappointed on October 9, 2009. Prior to her appointment, Dr. Clancy was Director of AHRQ’s Center for Outcomes and Effectiveness Research.

Dr. Clancy, a general internist and health services researcher, is a graduate of Boston College and the University of Massachusetts Medical School. Following clinical training in internal medicine, Dr. Clancy was a Henry J. Kaiser Family Foundation Fellow at the University of Pennsylvania. Before joining AHRQ in 1990, she was also an assistant professor in the Department of Internal Medicine at the Medical College of Virginia.

Dr. Clancy holds an academic appointment at George Washington University School of Medicine (Clinical Associate Professor, Department of Medicine) and serves as Senior Associate Editor, Health Services Research. She serves on multiple editorial boards including the Annals of Internal Medicine, Annals of Family Medicine, American Journal of Medical Quality, and Medical Care Research and Review.

She is a member of the Institute of Medicine and was elected a Master of the American College of Physicians in 2004. In 2009, was awarded the 2009 William B. Graham Prize for Health Services Research.

Her major research interests include improving health care quality and patient safety, and reducing disparities in care associated with patients’ race, ethnicity, gender, income, and education. As Director, she launched the first annual report to the Congress on health care disparities and health care quality.

Lisa Cooper, M.D., M.P.H., is Professor of Health Policy & Management, and Health Behavior & Society at the Johns Hopkins Bloomberg School of Public Health. Dr. Cooper’s research program focuses on patient-centered strategies for improving outcomes and overcoming racial and ethnic disparities in healthcare. She has conducted several observational studies to explore and better define barriers (e.g., patient attitudes, beliefs, and preferences) to equitable care across racial and ethnic groups and mechanisms for disparities in health status and healthcare (e.g., patient-

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