gaps” between the discourses of the agency and the local people and designs practices for the agency workers based on that analysis. “This is a different way of working,” he said, “because it is focused on discourse and on intensive qualitative and interpretive analyses about practices and contexts and the meaningfulness of those to people.”

“The outcomes that we target are enhanced effectiveness, better relations with people, local ownership of projects and programs that they help to create, that are their own and are therefore more sustainable. In this way, we were helping to build bridges between these different discourse communities.”