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80 IMPROVING HEALTH LITERACY WITHIN A STATE Handley, M. A., M. Shumway, and D. Schillinger. 2008. Cost-effectiveness of automated telephone self-management support with nurse care management among patients with diabetes. Annals of Family Medicine 6(6):512-518. Herman, A. 2000. The status of health care in Head Start: A descriptive study. Los Angeles, CA: UCLA Anderson School of Management. Herman, A. 2010. Empowering parents, benefiting children, creating strong foundations for health: Improving health literacy through the Head Start program. Presentation at the Institute of Medicine workshop on Understanding What Works in Improving Health Literacy Within a State, November 30, 2010. Herman, A. D., and G. G. Mayer. 2004. Reducing the use of emergency medical resources among Head Start families: A pilot study. Journal of Community Health 29(3):197-208. HHS (U.S. Department of Health and Human Services). 2010. National action plan to improve health literacy. Washington, DC: Department of Health and Human Services, Office of Disease Prevention and Health Promotion. Hickson, G. B., and A. D. Jenkins. 2007. Identifying and addressing communication failures as a means of reducing unnecessary malpractice claims. North Carolina Medical Jour- na 68(5):362-364. http://www.ncmedicaljournal.com/wp-content/uploads/NCMJ/ sep-oct-07/hickson.pdf. IOM (Institute of Medicine). 2001. Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academy Press. IOM. 2004. Health literacy: A prescription to end confusion. Washington, DC: The National Academies Press. The Joint Commission. 2007. “What did the doctor say?”: Improving health literacy to protect patient safety. Oakbrook Terrace, IL: The Joint Commission. The Joint Commission. 2008. Strategies for improving health literacy. The Joint Commission Perspectives on Patient Safety. Oakbrook Terrace, IL: The Joint Commission. Mangione, C. 2010. Workforce training and preparedness. Presentation at the Institute of Medi- cine workshop on Understanding What Works in Improving Health Literacy Within a State, November 30, 2010. Marrone, L., S. Smith, M. J. Johnson, and E. Beck. 2010. Independent study project. San Diego, CA: UCSD. NCIOM (North Carolina Institute of Medicine). 2007. Just what did the doctor order?: Ad- dressing low health literacy in North Carolina. http://www.nciom.org/task-forces-and- projects/?task-force-on-health-literacy (accessed February 10, 2011). NCIOM. 2010. Just what did the doctor order?: Addressing low health literacy in North Carolina 2010 Update. http://www.nciom.org/task-forces-and-projects/?task-force-on-health- literacy (accessed February 10, 2011). Ratzan, S. C., and R. M. Parker. 2000. Introduction. In National Library of Medicine current bibliographies in medicine: Health literacy. NLM Pub. No. CBM 2000-1 ed., edited by C. Selden, M. Zorn, S. Ratzan, and R. Parker. Bethesda, MD: National Institutes of Health, U.S. Department of Health and Human Services. Rudd, R. 2010. Study circle guides. Presentation at the Institute of Medicine workshop on Understanding What Works in Improving Health Literacy Within a State, November 30, 2010. Saba, G. W., S. T. Wong, D. Schillinger, A. Fernandez, C. P. Sommkin, C. C. Wilson, and K. Grumback. 2006. Shared decision making and the experience of partnership in primary care. Annals of Family Medicine 4(1):54-62. Sarkar, U., M. A. Handley, R. Gupta, A. Tang, E. Murphy, H. K. Seligman, K. G. Shojania, and D. Schillinger. 2008. Use of an interactive, telephone-based self-management sup - port program to identify adverse events among ambulatory diabetes patients. Journal of General Internal Medicine 23(4):459-465.
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