BOX 3-1
Interpersonal Capacities in the Partnership for 21st Century Skills Framework

Work Creatively with Others

  • Develop, implement, and communicate new ideas to others effectively
  • Be open and responsive to new and diverse perspectives; incorporate group input and feedback into the work
  • Demonstrate originality and inventiveness in work and understand the real-world limits to adopting new ideas
  • View failure as an opportunity to learn; understand that creativity and innovation is a long-term, cyclical process of small successes and frequent mistakes

Communicate Clearly

  • Articulate thoughts and ideas effectively using oral, written, and nonverbal communication skills in a variety of forms and contexts
  • Listen effectively to decipher meaning, including knowledge, values, attitudes, and intentions
  • Use communication for a range of purposes (e.g., to inform, instruct, motivate, and persuade)
  • Utilize multiple media and technologies, and know how to judge their effectiveness a priori as well as to assess their impact
  • Communicate effectively in diverse environments (including multilingual)

Collaborate with Others

  • Demonstrate ability to work effectively and respectfully with diverse teams
  • Exercise flexibility and willingness to be helpful in making necessary compromises to accomplish a common goal
  • Assume shared responsibility for collaborative work, and value the individual contributions made by each team member

 

2006; Klein et al., 2006; Riggio, 1986; Schneider, Ackerman, and Kanfer, 1996; Sherer et al., 1982; Sternberg, 1985; Thorndike, 1920). The previous National Research Council (NRC) workshop report that offered a preliminary definition of 21st century skills described one broad category of interpersonal skills (National Research Council, 2010, p. 3):

 

Complex communication/social skills: Skills in processing and interpreting both verbal and nonverbal information from others in order to respond appropriately. A skilled communicator is able to select key pieces of a complex idea to express in words, sounds, and images, in order to build shared understanding (Levy and Murnane, 2004). Skilled communicators negotiate positive outcomes with customers, subordinates, and superiors through social perceptiveness, persuasion, negotiation, instructing, and service orientation (Peterson et al., 1999).



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