10:30-11:45 State Insurance Exchanges Impact on Consumers

How do consumers understand health insurance concepts, or do they?

Lynn Quincy

Senior Health Policy Analyst

Consumers Union


The challenge of health insurance language

Yolanda Partida

Director, National Program Office

Hablamos Juntos

11:10-11:45 Discussion
11:45-1:00 LUNCH

Health Literacy Relevance to Health Insurance Exchanges


Why is health literacy relevant to health insurance reform, generally?

Frank Funderburk

Director, Division of Research

Center for Medicare and Medicaid Services


Facilitating correct choices through health literacy interventions

Rima Rudd

Department of Society, Human Development and Health

Harvard School of Public Health

1:40-2:15 Discussion
2:15-2:30 BREAK

Current Best Practices in Developing Materials and Communicating with Consumers


Lessons learned from SHIP on individual counseling

Marilyn Maultsby

Director, Division of SHIP Relations

Center for Medicare and Medicaid Services

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