Use and Deployment of Mobile Device Technology for Real-Time Transit Information (2011)

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76 APPENDIX D Additional Information TABLE D1 TOTAL ANNUAL RIDERSHIP Agency Name Annual Riders AC Transit 69,689,000 Afifi 1,000,000 BART 356,000,000 Carris 325,000,000 COTA 16,700,000 CHT 7,291,460 CityBus 4,900,000 FAX 18,250,000 GBTA 5,200,000 KCATA 15,250,000 MARTA 150,000,000 METRO 2,702,929 MNCR 70,000,000 MTC 315,000,000 NRail 1,000,000,000 PACE 35,000,000 PARTA 1,490,000 RTC 8,687,260 RA/S NR STL 20,330,000 ST 180,000,000 SL 672,000,000 TCPT 27,000,000 TheBus 77,000,000 TAS 250,000,000 TMovia 207,000,000 TfL NR TriMet 101,500,000 Note: NR = not reported.

77 TABLE D2 SMS SENT BY CUSTOMER TO OBTAIN REAL-TIME INFORMATION Message Sent by Customer Message Translation nbus actransit broadway & 17th Passenger is requesting the real-time information for AC Transit buses at Broadway & 17th St. Text the keyword “bart” and a simple command to 878787. Text ‘bart help’ for a list of commands or visit http://bart.gov/sms for more details. “bart 12th” is a request for ETAs at 12th Street BART Station. All stations have a simple, mnemonic 4-character code used elsewhere for real-time services. Other commands include “bart svc” for service advisories, “bart elev” for elevator advisories, “bart contact” for contact info. The system is also “learning” and incorporating/interpreting mistypes and full names; e.g., we understand that “bart castro valley” maps to “bart cast” as a request for ETAs at that station. text stop-ID # to short code 25252 When stop-ID is texted, next scheduled bus for that location will be sent back to them. Send chapelh 1602 to 41411 Real-time arrival times for CHT buses at stop ID 1602 Send 511 dep [stop id] to 368674. We are currently working on a version that can accept station names and cross-streets. Send 511 dep [station or cross-street] to 368674. Send 511 dep [stop id] to 368674 means that the customer is requesting three predictions for every route that stops at this stop ID, where “511 dep” indicates our 511 Departure Times system. SMS-MO: “12345 678” 12345 is the stop number (unique), 678 is the specific route (optional). “S 6563” or “S Fyrrevej” or “S 6563 L 601” or “S Fyrrevej L 601” Gives the next arrivals (looking two hours ahead) at stop ID 6563. The arrivals are real-time, if we have the information. Otherwise it’s the sched- uled time. Same, but stop ID 6563 is substituted with the name of the stop “Fyrrevej.” The two last examples give the same information, but only show arrivals of buses on line 601. ctabus [stopID] to 41411 Information regarding buses predicted to arrive at stopID ctabus [stopID] rt[#] to 41411 Information regarding buses on route # to arrive at stopID

78 TABLE D3 SMS SENT TO CUSTOMER WITH REAL-TIME INFORMATION Message Sent to Customer Message Translation r=72 s=Brdwy & 17th d=To Oklnd Amtrk 12&29m d=To Pnt Rchmnd 16&52min—rply:B)ack, 1-30) for alert or S)ave name For route 72 at stop Broadway & 17th there is a bus at 12 and 29 min going toward Oakland Amtrak and a bus at 16 and 52 min going toward Point Richmond (for ETA requests) 12TH ETAs - FRMT 8, 22, 37; MLBR 13, 28, 43; PITT 18, 34, 52; RICH 9, 15, 30; SFIA 6, 20, 35 (for Service Advisories requests) RECOVERING FROM A 10–12 MIN DELAY AT WOAK IN THE SAN FRANCISCO DIR TO A MEDICAL EMERGENCY. (for Elevator Advisories requests) 1 ELEV OUT OF SVC - POWL ELEV. (for Help requests) Text ‘BART svc’ for delays, ‘BART station’ for ETA commands, ‘BART elev’ for elevators or ‘BART con- tact’. More at www.bart.gov/sms (for ETA requests) 12th Street BART station has the following estimate arrivals: Fre- mont-bound train in 8, 22, and 37 min; Milbrae-bound train in 13, 28, and 43 min; Pittsburg/Bay Point-bound train in 18, 34, and 52 min; Richmond-bound train in 9, 15, and 30 min; San Francisco Airport-bound train in 6, 20, and 35 min. (for Service Advisories requests) BART is recovering from a 10–12-min delay at West Oakland Station in the San Francisco-bound direction due to a medical emergency. (for Elevator Advisories requests) There is one BART elevator out of service at Pow- ell Street station. (for Help requests) Text ‘BART svc’ for information about BART delays. Text ‘BART station’ for Estimated Arrival commands. Text ‘BART elev’ for elevator sta- tus. Text ‘BART contact’ for contact information. There are even more details about how to use this service at www.bart.gov/sms. RouteShout BUStracker: Scheduled 002 10:19 a.m. The next route #2 bus will arrive at the N. High St. and E. Hudson St. location at 10:19 a.m. @ 10:59am r=J s=Smith Lvl Rd @ FPG School d= To Jns Frry 26&46min At 10:59 a.m. route = J Route Stop = Smith Level Rd at Frank Porter Graham School Direction = to Jones Ferry 26 and 46 min is the next scheduled bus. Muni Church St. and Duboce Ave. (ID# 14006) J Inbound in 5, 12, 23 min, 22 Inbound in 5, 17, 21 min as of 4:23 p.m. Since 511 is multi-agency, the message starts out by identifying the agency, Muni. Next the message identifies the stop name followed by its unique stop ID. Then the message states the first route and direction (J—Inbound) that stops at stop ID 14006 and includes its next three departure predictions. This is immediately followed by the second route and direction that stops at the same stop followed by its next three pre- dictions. If there were more routes that stopped at 14006, they would also be displayed. SMS-MT: “Stop 12345, Line 123: 11:34, 12:08, 12:41 - Infor- mation current as of 11:45 Stop number is confirmed along with the route. The next three times reflect the next three bus arrivals along with the time the information was generated. Kommende afgange fra: Fyrrevej 14:45: 601 Låddenhøj 15:13: 855 Stændertorvet 15:15: 601 Låddenhøj 15:45: 601 Låddenhøj 16:15: 601 Låddenhøj Coming departures from the stop Fyrrevej 14:45 departs line 601—destination Laadenhoej, etc. The customer cannot see if it’s scheduled or real-time information. But if they know the scheduled timetable and the time differs, then they know it’s real- time information. 5:07 p.m. 14624) Pulaski & Fullerton 53 to 31st DUE & 11 MIN Reply S)ervice Bulletings R)efresh As of 5:07 p.m., at stop 14624 (at Pulaski & Fullerton), Bus Tracker estimates that a #53 bus to 31st is due to arrive, and then another one should arrive in about 11 min. You can reply to this message with “S” to get any service bulletins that may affect your trip (customer alerts), or “R” to get the latest, most updated result for the same stop.

NEED SPINE WIDTH Abbreviations and acronyms used without definitions in TRB publications: AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA Air Transport Association ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation TRANSPORTATION RESEARCH BOARD 2009 EXECUTIVE COMMITTEE* OFFICERS CHAIR: Adib K. Kanafani, Cahill Professor of Civil Engineering, University of California, Berkeley VICE CHAIR:Michael R. Morris, Director of Transportation, North Central Texas Council of Governments, Arlington EXECUTIVE DIRECTOR: Robert E. Skinner, Jr., Transportation Research Board MEMBERS J. Barry Barker, Executive Director, Transit Authority of River City, Louisville, KY Allen D. Biehler, Secretary, Pennsylvania DOT, Harrisburg Larry L. Brown, Sr., Executive Director, Mississippi DOT, Jackson Deborah H. Butler, Executive Vice President, Planning, and CIO, Norfolk Southern Corporation, Norfolk, VA William A.V. Clark, Professor, Department of Geography, University of California, Los Angeles David S. Ekern, Commissioner, Virginia DOT, Richmond Nicholas J. Garber, Henry L. Kinnier Professor, Department of Civil Engineering, University of Virginia, Charlottesville Jeffrey W. Hamiel, Executive Director, Metropolitan Airports Commission, Minneapolis, MN Edward A. (Ned) Helme, President, Center for Clean Air Policy, Washington, DC Randell H. Iwasaki, Director, California DOT, Sacramento Susan Martinovich, Director, Nevada DOT, Carson City Debra L. Miller, Secretary, Kansas DOT, Topeka Neil J. Pedersen, Administrator, Maryland State Highway Administration, Baltimore Pete K. Rahn, Director, Missouri DOT, Jefferson City Sandra Rosenbloom, Professor of Planning, University of Arizona, Tucson Tracy L. Rosser, Vice President, Regional General Manager, Wal-Mart Stores, Inc., Mandeville, LA Rosa Clausell Rountree, CEO–General Manager, Transroute International Canada Services, Inc., Pitt Meadows, BC Steven T. Scalzo, Chief Operating Officer, Marine Resources Group, Seattle, WA Henry G. (Gerry) Schwartz, Jr., Chairman (retired), Jacobs/Sverdrup Civil, Inc., St. Louis, MO C. Michael Walton, Ernest H. Cockrell Centennial Chair in Engineering, University of Texas, Austin Linda S. Watson, CEO, LYNX–Central Florida Regional Transportation Authority, Orlando Steve Williams, Chairman and CEO, Maverick Transportation, Inc., Little Rock, AR EX OFFICIO MEMBERS Thad Allen (Adm., U.S. Coast Guard), Commandant, U.S. Coast Guard, Washington, DC Peter H. Appel, Administrator, Research and Innovative Technology Administration, U.S.DOT J. Randolph Babbitt, Administrator, Federal Aviation Administration, U.S.DOT Rebecca M. Brewster, President and COO, American Transportation Research Institute, Smyrna, GA George Bugliarello, President Emeritus and University Professor, Polytechnic Institute of New York University, Brooklyn; Foreign Secretary, National Academy of Engineering, Washington, DC James E. Caponiti, Acting Deputy Administrator, Maritime Administration, U.S.DOT Cynthia Douglass, Acting Deputy Administrator, Pipeline and Hazardous Materials Safety Administration, U.S.DOT LeRoy Gishi, Chief, Division of Transportation, Bureau of Indian Affairs, U.S. Department of the Interior, Washington, DC Edward R. Hamberger, President and CEO, Association of American Railroads, Washington, DC John C. Horsley, Executive Director, American Association of State Highway and Transportation Officials, Washington, DC Rose A. McMurry, Acting Deputy Administrator, Federal Motor Carrier Safety Administration, U.S.DOT Ronald Medford, Acting Deputy Administrator, National Highway Traffic Safety Administration, U.S.DOT Victor M. Mendez, Administrator, Federal Highway Administration, U.S.DOT William W. Millar, President, American Public Transportation Association, Washington, DC Peter M. Rogoff, Administrator, Federal Transit Administration, U.S.DOT Joseph C. Szabo, Administrator, Federal Railroad Administration, U.S.DOT Polly Trottenberg, Assistant Secretary for Transportation Policy, U.S.DOT Robert L. Van Antwerp (Lt. Gen., U.S. Army), Chief of Engineers and Commanding General, U.S. Army Corps of Engineers, Washington, DC ACRP OVERSIGHT COMMITTEE* CHAIR James Wilding Independent Consultant VICE CHAIR Jeff Hamiel Minneapolis–St. Paul Metropolitan Airports Commission MEMBERS James Crites Dallas–Fort Worth International Airport Richard de Neufville Massachusetts Institute of Technology Kevin C. Dolliole Unison Consulting John K. Duval Beverly Municipal Airport Kitty Freidheim Freidheim Consulting Steve Grossman Jacksonville Aviation Authority Tom Jensen National Safe Skies Alliance Catherine M. Lang Federal Aviation Administration GinaMarie Lindsey Los Angeles World Airports Carolyn Motz Hagerstown Regional Airport Richard Tucker Huntsville International Airport EX OFFICIO MEMBERS Sabrina Johnson U.S. Environmental Protection Agency Richard Marchi Airports Council International—North America Laura McKee Air Transport Association of America Henry Ogrodzinski National Association of State Aviation Officials Melissa Sabatine American Association of Airport Executives Robert E. Skinner, Jr. Transportation Research Board SECRETARY Christopher W. Jenks Transportation Research Board *Membership as of October 2009.*Membership as of October 2009. MASTERS

92+ pages; Perfect Bind with SPINE COPY = 14 pts Use and Deployment of Mobile Device Technology for Real-Time Transit Information TRANSIT COOPERATIVE RESEARCH PROGRAMTCRP SYNTHESIS 91 TCR P SYN TH ESIS 91 Use and Deploym ent of M obile Device Technology for Real-Tim e Transit Inform ation NEED SPINE WIDTH Job No. XXXX Pantone 648 TRANSPORTATION RESEARCH BOARD 500 F ifth S treet, N .W . W ashing to n, D .C . 20001 A D D R ESS SER VICE R EQ UESTED TRB A Synthesis of Transit Practice Sponsored by the Federal Transit Administration My Favorite Stops bus tracker by text bus tracker by textJot down your favorite stops and take this card with you whenever you travel. Text ctabus [stopID] to 41411*. (where [stopID] is the actual stop ID number) STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP ID STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP/ROUTE/DIRECTION STOP ID STOP ID STOP ID STOP ID STOP ID STOP ID STOP ID STOP ID STOP ID STOP ID STOP ID STOP ID *Standard carrier charges may apply for each message sent and received through this service. Text “ctabus help” to 41411 for additional instructions. *Standard carrier charges may apply for each message sent and received through this service. Text “ctabus help” to 41411 for help. *Standard carrier charges may apply for each message sent and received through this service. Text “ctabus help” to 41411 for help. ctabustracker.com Find stop IDs and learn more atP oc ke t- si ze d c ut ou t W al le t- si ze d c ut ou t W al le t- si ze d c ut ou t Text ctabus [stopID] to 41411* (where [stopID] is the actual stop ID#) bus tracker by text STOP ID STOP ID STOP ID STOP ID STOP ID Text ctabus [stopID] to 41411* (where [stopID] is the actual stop ID#)