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Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary (2012)

Chapter: Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda

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Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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A

WORKFORCE RESILIENCY: A WORKSHOP SERIES

SEPTEMBER WORKSHOP AGENDA

OPERATIONAL AND LAW ENFORCEMENT WORKFORCE RESILIENCY

A Workshop of the Institute of Medicine
Sponsored by the Department of Homeland Security
20 F Conference Center
20 F Street NW, Washington, DC 20001

DAY 1—September 15, 2011

8:00 AM     Registration
8:30 AM     Welcome and Overview of Workshop Goals and Format
James Peake, Committee Chair
8:45 AM     Welcome and Opening Remarks
Kathryn Brinsfield, Office of Health Affairs, DHS
9:00 AM     Panel: Defining Long-Term Resiliency for the Department of Homeland Security
    Fran Norris, Dartmouth Medical School, National Consortium for the Study of Terrorism and Responses to Terrorism
    Robert J. Ursano, Chair of the Department of Psychiatry and Director of the Center for the Study of Traumatic Stress, Uniformed Services University School of Medicine
Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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    Dori B. Reissman, Capt., U.S. Public Health Service, Senior Medical Advisor, Office of the Director, National Institute for Occupational Safety and Health
9:45 AM     Q&A: Defining Long-Term Resiliency Panel Discussion
Moderator: David Sundwall, Committee Member
10:20 AM     Break
10:30 AM     Overview of Department of Homeland Security Resiliency Programs
    Current Programs with DHS
Kathryn Brinsfield, Office of Health Affairs, DHS
    DHS Program Needs Assessment
Alisa Green, HR Specialist, Workforce Engagement, Chief Human Capital Office, DHS
11:30 AM     Q&A: Overview of Department of Homeland Security Resiliency Programs
Moderator: James Peake, Committee Chair
12:00 PM     Lunch
1:00 PM     Panel: Resiliency Programs
    Comprehensive Soldier Fitness Program
Lt. Col. Daniel Johnston, Comprehensive Solider Fitness Program, Medical Director, U.S. Army
    Approaches to Building Resilience
Col. Carl Castro, Director, Military Operational Medicine Research Program, Research Area Directorate III, U.S. Army Medical Research & Materiel Command
Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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    First-Responder Research and Workforce Resiliency
Randal Beaton, Research Professor Emeritus, Department of Psychosocial and Community Health, School of Nursing and Research Adjunct Professor, Department of Health Services, School of Public Health & Community Medicine, University of Washington
    Resiliency Sciences Institutes
George S. Everly, Associate Professor of Psychiatry, Johns Hopkins Bloomberg School of Public Health
3:00 PM     Break
3:15 PM     Q&A: Resiliency Programs Panel Discussion
Moderator: Joseph Barbera, Committee Member
4:00 PM     Panel: Resiliency-Related/Supportive Programs
    Wellness Programs
Ann Mirabito, Hankamer School of Business, Baylor University
    Employee Assistance Programs
Elizabeth Merrick, The Heller School for Social Policy and Management, Brandeis University
5:00 PM     Q&A: Resiliency-Related/Supportive Programs
Moderator: Scott Mugno, Committee Member
5:30 PM     Break
Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×

DAY 2—SEPTEMBER 16, 2011

8:30 AM     Welcome
James Peake, Committee Chair
8:45 AM     Panel: Workshop Summary
Brian Flynn, Professor, Department of Psychiatry, F. Edward Hebert School of Medicine, Uniformed Services University of the Health Sciences
    Joseph J. Hurrell, Jr., Editor of the Journal of Occupational Health Psychology
    Kevin Livingston, Deputy Associate Director, Washington Operations for the Federal Law Enforcement Center, DHS
    Bryan Vila, Professor of Criminal Justice, Simulated Hazardous Operational Tasks, Lab, Sleep & Performance Research Center, Washington State University–Spokane
10:00 AM     Break
10:10 AM     Panel: Setting Priorities and Identifying Next Steps
    Sean Byrne, Assistant Administrator for Human Capital, Transportation Safety Administration
    Keith Hill, Assistant Director of Human Resources and Training, U.S. Secret Service
    Rear Adm. Mark Tedesco, Director of Health, Safety and Work-Life, U.S. Coast Guard
    Shelia Clark, Human Capital Officer, Federal Emergency Management Agency
Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×
    Linda Gray, U.S. Customs and Border Protection
11:30 AM     Closing sponsor comments
Alexander Garza, Office of Health Affairs, DHS
11:45 AM     Closing committee comments James Peake, Committee Chair
12:00 PM     Adjourn
Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×

NOVEMBER WORKSHOP AGENDA

POLICY AND PROGRAM PERSONNEL WORKFORCE RESILIENCY

A Workshop of the Institute of Medicine
Sponsored by the Department of Homeland Security
Venable Conference Center
575 7th Street NW, Washington, DC 20004

November 9, 2011

8:00 AM     Registration
8:30 AM     Welcome and Overview of Workshop Goals and Format James Peake, Committee Chair
8:40 AM     Sponsor Welcome
Alexander Garza, Office of Health Affairs, DHS
9:00 AM     Panel: Overview of Program and Policy Personnel Resiliency Issues
    Human Capital Framework Within DHS
Vicki G. Brooks, Deputy Chief Human Capital Officer, DHS
    Stress in Operations Centers
Mary U. Kruger, Chief of Staff of the Office of Operations Coordination and Planning
    Communicating the Security Clearance Process and Requirements
Kimberly Lew, Office of the Chief Security Officer, DHS
10:10 AM     Question and Answer
Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×
10:30 AM     Break
10:40 AM     Panel: Measuring Performance
Assessment of Organizational and Individual Stressor and Resilience Factors in Operative and Nonoperative First-Responder Personnel
Bengt B. Arnetz, Division of Occupational and Environmental Health, Department of Family Medicine and Public Health Sciences, Wayne State University School of Medicine
    Measures of Employee Experience
Nancy Rothbard, David Pottruck Associate Professor of Management, University of Pennsylvania, The Wharton School
    Organizational Management and Measurement: Lessons Learned from 40 Years of FedEx Employee Survey
Dennis Reber, Managing Director, Human Resource Development, FedEx
12:00 PM     Panel Discussion
Moderator: Karen Sexton, Committee Member
12:30 PM     Lunch
1:30 PM     Panel: Workforce Effectiveness and Resiliency
    High-Reliability Organizations and Complex Adaptive Systems
David Woods, Professor, Institute for Ergonomics, Cognitive Systems Engineering Laboratory, Ohio State University
Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×
    Teams Under Stress: Cues, Consequences, and Correction
Kimberly Smith-Jentsch, Industrial/Organizational Psychology, University of Central Florida
    Organizational and Culture Changes for Employee Work–Family Effectiveness
Ellen Ernst Kossek, Professor of HRM and Organizational Behavior, Michigan State University’s School of Human Resources & Labor Relations
    Leadership Effectiveness and Resiliency
Col. Paul D. Bliese, Director, Center for Military Psychiatry and Neuroscience, Walter Reed Army Institute of Research (WRAIR)
    Stephanie Lombardo, Program Manager, DHS SES Candidate Development Program, Leader Development, OCHCO, DHS
3:30 PM     Break
3:40 PM     Wellness and Resiliency in the National Security Agency Rebecca Pille, Director, Health Promotion & Wellness, Occupational Health Services, National Security Agency
    Resiliency Framework: Defense Centers of Excellence for Psychological Health & Traumatic Brain Injury (DCoE)
Mark J. Bates, Director, Resilience and Prevention, DCoE
4:20 PM     Panel Discussion
Moderator: David Sundwall, Committee Member
Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×
5:00 PM     Closing Sponsor Comments
Kathryn Brinsfield, Director, Workforce Health and Medical Support Division, Office of Health Affairs, DHS
5:20 PM     Committee Closing Comments James Peake, Committee Chair
5:30 PM     Adjourn
Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×

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Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×
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Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×
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Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×
Page 201
Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×
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Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×
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Suggested Citation:"Appendix A: Workforce Resiliency: A Workshop Series: Workshop Agenda." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Every job can lead to stress. How people cope with that stress can be influenced by many factors. The Department of Homeland Security (DHS) employs a diverse staff that includes emergency responders, border patrol agents, federal air marshals, and policy analysts. These employees may be exposed to traumatic situations and disturbing information as part of their jobs. DHS is concerned that long-term exposure to stressors may reduce individual resilience, negatively affect employees' well-being, and deteriorate the department's level of operation readiness.

To explore DHS workforce resilience, the Institute of Medicine hosted two workshops in September and November 2011. The September workshop focused on DHS's operational and law enforcement personnel, while the November workshop concentrated on DHS policy and program personnel with top secret security clearances. The workshop brought together an array of experts from various fields including resilience research, occupation health psychology, and emergency response. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary:

  1. Defines workforce resilience and its benefits such as increased operational readiness and long-term cost savings for the specified population;
  2. Identifies work-related stressors faced by DHS workers, and gaps in current services and programs;
  3. Prioritizes key areas of concern; and
  4. Identifies innovative and effective worker resilience programs that could potentially serve as models for relevant components of the DHS workforce.

The report presents highlights from more than 20 hours of presentations and discussions from the two workshops, as well as the agendas and a complete listing of the speakers, panelists, and planning committee members.

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