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C
Speaker Biographies
Bengt Arnetz, M.D., Ph.D., M.P.H., M.Sc.Epi., got involved in stress
and performance research thanks to his being awarded an Epilepsy
Foundation of American Medical Student Summer Internship. He spent
his summer with world-renowned stress researchers Professor John W.
Mason and Dr. James Meyerhoff at Walter Reed Army Institute of
Research, Washington, DC. This experience motivated Dr. Arnetz to
contact Professor Lennart Levi, one of the foremost stress researchers in
the world at the time and director of the Karolinska Institute Stress
Research Laboratory. Dr. Arnetz finished his medical school studies at
Karolinska Institute at the same time he was working on his Ph.D. in
psychophysiology. His thesis was the first that demonstrated the adverse
psychophysiological effects of social and mental understimulation.
Following his M.D. and Ph.D., he completed his residency in
occupational and environmental medicine, as well as his M.S. in
epidemiology and M.P.H. at the Harvard School of Public Health, Boston.
He subsequently was recruited to be the department chair in occupational
and environmental medicine at the Karolinska Institute/Huddinge
University Academic Hospital, followed by being appointed professor of
health care environment and health at the National Institute of
Psychosocial Factors and Health. He was appointed chair of social
medicine at Uppsala University, Sweden, in 1998. In 2005, he was
recruited to become professor and director of the occupational and
environmental health division at Wayne State University, Detroit. Since
joining Wayne, Dr. Arnetz has expanded his studies into individual and
organizational determinants of stress resiliency and sustained
performance in first responders and knowledge workers. His studies
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212 BUILDING A RESILIENT WORKFORCE
involve Iraqi civilians and soldiers, European first responders, and police
officers in the city of Detroit.
Mark Bates, Ph.D., is the director of the Resilience and Prevention
Directorate at DCoE. He is a retired U.S. Air Force lieutenant colonel,
clinical psychologist, and former pilot. Prior to joining DCoE, Dr. Bates
was assigned as the clinical psychology residency training director at
Malcolm Grow Medical Center at Andrews Air Force Base, where he
developed a model of community-based psychology with supporting
training competencies and metrics. His first assignment after residency
was as the mental health flight commander at Hanscom, Massachusetts,
which offered excellent opportunities to collaborate with other Uni-
formed Services components and Veterans Affairs facilities across New
England and New York. Dr. Bates was an airlift pilot for his first 9 years
on active duty and his flying experiences included combat support
missions during Desert Storm and humanitarian missions in the
Philippines and Turkey. During this post he completed a master’s degree
in counseling psychology at the University of La Verne extension in
Alaska, writing his master’s thesis on stress and performance in aviation.
Dr. Bates received his Ph.D. from the Uniformed Services University of
the Health Sciences and completed a residency in clinical psychology at
Malcolm Grow Medical Center. He is a 1988 graduate of the U.S. Air
Force Academy.
Randal Beaton, Ph.D., is research professor emeritus on the faculty of the
Schools of Nursing and Public Health at the University of Washington,
Seattle. Dr. Beaton has led a two-decade program of research focused on
the causes and effects of traumatic and occupational stress in firefighters
and paramedics. He has also developed and evaluated the benefits of
resiliency training and organizational interventions designed to prevent
or deter the harmful effects of stress for fire departments in Puget Sound,
Washington, with funding from NIOSH and FEMA. Dr. Beaton has also
developed, implemented, and evaluated resiliency training programs for
state and local public health disaster personnel, emergency dispatchers,
and volunteer rescue worker organizations such as the Medical Reserve
Corps. More recently Dr. Beaton’s research efforts have focused on the
psychosocial parameters of disasters, disaster behavioral health, and
disaster preparedness. Dr. Beaton currently serves as the co-director of
the Disaster Emergency Preparedness and Response Graduate Certificate
Program at the University of Washington, where he also teaches
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APPENDIX C
graduate-level courses in emergency preparedness and response for
health professionals. Dr. Beaton has served as a consultant to the CDC,
the Associated Schools of Public Health, the Washington State
Department of Health, the National Transportation Safety Board, and the
International Association of Fire Fighters. Dr. Beaton also participated in
TopOff 4 as an HSEEP exercise evaluator. Dr. Beaton has published his
research findings widely and currently serves on the editorial board of
the International Journal of Stress Management and as an associate
editor for the International Journal of Traumatology. Dr. Beaton is a
licensed clinical psychologist and a volunteer emergency medical
technician.
Col. Paul Bliese, Ph.D., began his professional career as a behavioral
science researcher for the U.S. Bureau of Labor Statistics in 1991. In
1992, he received a direct commission into the U.S. Army as a Medical
Service Corps officer. During his first assignment at the Walter Reed
Army Institute of Research (WRAIR), Col. Bliese was the primary
analyst for the Human Dimensions Research Team in Operation Uphold
Democracy in Haiti. In 1999, he was appointed chief, Department of
Operational Stress Research, at WRAIR. In this capacity, he led a series
of studies on stress and performance and worked to advance statistical
methods for analyzing complex applied data. From 2003 to 2007, Col.
Bliese commanded the U.S. Army Medical Research Unit–Europe
(USAMRU-E). During that time, USAMRU-E conducted research that
was instrumental in the military’s decision to implement the Post-
Deployment Mental Health ReAssessment (PHDRA) program. While at
USAMRU-E he also served as the lead analyst for the third Mental
Health Advisory Team to Iraq (MHAT III). Since 2007, he has been the
Army’s lead for MHATs. In this capacity he has overseen MHAT V
(OIF and OEF) and MHAT VI (OIF and OEF), and has led teams into
Iraq for both MHAT V in 2007 and MHAT VI in 2009. In 2010, he led
the first Joint MHAT into Afghanistan. Col. Bliese has more than 70
peer-reviewed publications and is an associate editor for the Journal of
Applied Psychology. He is currently serving as the director for the Center
for Military Psychiatry and Neuroscience at WRAIR.
Kathryn Brinsfield, M.D., M.P.H., is director of the Workforce Health
and Medical Support Division and deputy chief medical officer (acting)
within the Department of Homeland Security’s (DHS’s) Office of Health
Affairs. She began her service with DHS in July 2008. Prior to joining
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214 BUILDING A RESILIENT WORKFORCE
DHS, Dr. Brinsfield worked for various organizations including
Massachusetts Homeland Security, Boston Emergency Services, Boston
Metropolitan Medical Response System, and the del Valle Emergency
Preparedness Training Institute. Dr. Brinsfield left Boston as an associate
professor at the Boston University Schools of Medicine and Public
Health with 13 years of experience as an attending physician at Boston
City Hospital/Boston Medical Center. She graduated with honors from
Brown University and received her medical degree from Tufts School of
Medicine and her master’s in public health from Boston University. She
completed her residency in emergency medicine at Cook County
Hospital in Chicago and her EMS fellowship at Boston EMS. She held
medical director positions in various organizations, including associate
medical director for Boston Emergency Services and director in Research,
Training, and Quality Improvement for Boston Homeland Security. She
chaired the American College of Emergency Physician’s Disaster
Committee, co-chaired the Massachusetts State Surge Committee, assisted
in the creation of the Massachusetts Alternate Standards of Care
Committee, and was the commander of the Massachusetts-1 Disaster
Medical Assistance Team and a supervisory medical officer for the
International Medical and Surgical Response Team, which responded to
the September 11 attacks.
Vicki Brooks is the Deputy Chief Human Capital Officer (CHCO) at the
Department of Homeland Security. Ms. Brooks began her federal career
in 1981 with the Department of Health and Human Services and has
served as a career civil servant for the past 30 years. Ms. Brooks spent
the majority of her federal career with the Department of Defense. As the
deputy director for human resources at the Defense Logistics Agency
(DLA), Ms. Brooks led the successful implementation of programs with
far-reaching and enduring impact across the agency. She oversaw the
implementation of the National Security Personnel System; the
knowledge transfer and training of the first enterprise-wide business-
system modernization and customer-relationship management transfor-
mation initiatives; and the establishment of the DLA Accountability Of-
fice (formerly the Office of Investigations and Internal Audits). Ms.
Brooks also served in human resources management and executive lead-
ership positions at the Defense Finance and Accounting Service, Defense
Information Systems Agency, Department of Commerce and the Trans-
portation Security Administration. Prior to her selection as the depart-
ment’s deputy CHCO, she was the deputy assistant secretary for human
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APPENDIX C
resources management at the Department of Veterans Affairs. Ms.
Brooks completed 3 years of undergraduate work at Miami University
(Oxford, Ohio) and graduated with a B.A. in education from Wright
State University, Dayton, Ohio. In 1999, she completed the Federal Ex-
ecutive Institute’s Leadership for a Democratic Society program. Ms.
Brooks’ work in public service has earned her the DLA Deputy Director
Coin, the DLA Director Coin, a Superior Civilian Service Award and
Exceptional Civilian Service Award.
Sean J. Byrne was named Assistant Administrator for Human Capital in
December 2010. He joins the TSA after a distinguished, 36-year career
in the U.S. Army. A major general, he most recently served as
Commanding General of the Army Human Resources Command (HRC)
at Fort Knox, Kentucky, where he was responsible for Army-wide
human capital programs. Mr. Byrne’s military service includes five
command postings at both international and national locations, and staff
assignments at the Pentagon and the White House, where he served as
the Vice President’s military assistant, and later as the President’s
military aide. In 2003, as the commanding general of the 3rd PERSCOM,
his command was part of the initial force going into Iraq during
Operation Iraqi Freedom. In 2005, under the Base Realignment and
Closure program, Congress directed the Army to consolidate and move
the HRC’s three major operational elements to Fort Knox. Mr. Byrne led
the HRC’s reorganization, transformation, and movement. The HRC is
responsible for providing a full range of human capital support to a
population of nearly 1.2 million active duty, reserve, and National Guard
service members and retirees. Mr. Byrne has led workforces ranging in
size from 100 to nearly 5,000, and in support of populations ranging
from 4,000 to more than 1.2 million soldiers and civil servants. He is
known for his collaboration skills, in-depth experience in managing
outsourced human resources services, hiring a large volume of personnel
annually, and building and enhancing development programs and career
paths. After graduating from the ROTC program at the University of
Detroit, he received his B.S. and was commissioned as a second
lieutenant. He is a graduate of the U.S. Marine Corps Command and
Staff College, where he was designated a Distinguished Graduate. He
also attended the U.S. Army War College at Carlisle Barracks,
Pennsylvania, and was awarded an M.B.A. from the University of Utah.
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216 BUILDING A RESILIENT WORKFORCE
Col. Carl Castro, Ph.D., was most recently appointed director of mili-
tary operations, Medicine Research Program, Headquarters, U.S. Army
Medical Research and Materiel Command, Fort Detrick, Maryland. He
formerly served as the chief of military psychiatry at the Walter Reed
Army Institute of Research, and was the commander of the U.S. Army
Medical Research Unit–Europe in Heidelberg, Germany. In addition to
serving in multiple deployments to Bosnia, he has been chief and program
manager of several different medical research programs. Col. Castro is the
author of over 50 scientific publications, including a major study published
in the New England Journal of Medicine. The study, which involved
6,200 soldiers and Marines and was conducted by a team at the Walter
Reed Army Institute of Research, is the first attempt to understand the
psychological effects of a U.S. war while it is ongoing. He is a graduate
of Wichita State University and holds an M.A. and Ph.D. in psychology
from the University of Colorado.
Sheila Clark currently serves as the Chief Component Human Capital
Officer (CCHCO) for FEMA. As the CCHCO, she is responsible for
strategically aligning the agency’s workforce to its mission through
effective management of human capital policies and programs, as well as
providing day-to-day oversight and assistance on the selection,
development, performance management, and recognition of the men and
women who serve in our nation’s emergency management agency.
During her 26 years with the federal government, she has had the
opportunity to develop and apply executive leadership skills across a
wide spectrum of organizations and assignments. Her experiences in
leadership positions affirm her commitment to public service wherein
she has demonstrated the ability to strategize, develop, and execute
unique human resource programs at the department, headquarters, and
field office levels. She holds a B.S. in human resource management from
the University of Maryland and has continued her education completing
a human resources certificate program.
George S. Everly, Jr., Ph.D., ABPP, is associate professor of psychiatry
(Johns Hopkins School of Medicine), professor of psychology (Loyola
University), and executive director of Resiliency Science Institutes at
UMBC Training Centers, and is the International Critical Incident Stress
Foundation (ICISF) NGO representative to the United Nations. Dr.
Everly is an award-winning author and researcher. The author of more
than 150 papers and 15 texts, including Health Promotion at the
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APPENDIX C
Workplace (1985), The Nature and Treatment of the Human Stress
Response (2002), Resilient Leadership (2010), and Fostering Human
Resilience in Crisis (2011), Dr. Everly’s book The Resilient Child (2009)
won the Gold Medal as ForeWord Magazine’s Book of the Year. After
completing a fellowship at Harvard University, Dr. Everly served as
senior research advisor to His Highness The Amir of Kuwait in the wake
of the Gulf War. After the attacks of September 11, 2001, he served as a
consultant to the Port Authority Police of New York and New Jersey, as
well as the New York City Police Department. He was formerly a
member of the CDC Mental Health Collaboration Committee (having
chaired the mental health competency development subcommittee) and
the Infrastructure Expert Team within DHS, and currently he is an
advisor to the Hospital Authority of Hong Kong, as well as the U.S.
Federal Air Marshals.
Brian Flynn, Ed.D., is a consultant, writer, trainer, and speaker
specializing in preparation for, response to, and recovery from, the
psychosocial aspects of large-scale emergencies and disasters. He has
served as an advisor to many federal departments and agencies, states,
and national professional organizations. Dr. Flynn is recognized
internationally for his expertise in large-scale trauma and has served as
an advisor to practitioners, academicians, and government officials in
many nations. Dr. Flynn currently serves as an associate director of the
Center for the Study of Traumatic Stress, adjunct professor of psychiatry,
department of psychiatry, Uniformed Services University of Health
Sciences, in Bethesda, Maryland. He is retired from federal service
where he served as a rear admiral/assistant surgeon general in the U.S.
Public Health Service. He has directly operated and supervised the
operation of the federal government’s domestic disaster mental health
program (including terrorism).
Alexander Garza, M.D., M.P.H., is the Assistant Secretary for Health
Affairs and chief medical officer of the Department of Homeland
Security. He manages the department’s medical and health security
matters; oversees the health aspects of contingency planning for all
chemical, biological, radiological, and nuclear hazards; and leads a
coordinated effort to ensure that the department is prepared to respond to
biological and chemical weapons of mass destruction. Prior to joining the
department in August 2009, Dr. Garza spent 13 years as a practicing
physician and medical educator. He most recently served as the director
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218 BUILDING A RESILIENT WORKFORCE
of Military Programs at the ER One Institute at the Washington Hospital
Center, and has served as the associate medical director of the emergency
medical services (EMS) for the state of New Mexico, and director of
EMS for the Kansas City, Missouri, Health Department. While practicing
medicine he also served as a professor at leading medical institutions
including Georgetown University, the University of New Mexico, and
the University of Missouri–Kansas City. Dr. Garza served in the U.S.
Army Reserve and was a battalion surgeon and public health team chief
during Operation Flintlock in Dakar, Senegal. He also served as a public
health team chief during Operation Iraqi Freedom and as a special
investigator and medical expert for Major General Raymond Odierno. He
coordinated the development of a website that facilitated the donation of
more than 1 million medical books to Iraq. Dr. Garza earned over a
dozen awards including the Bronze Star and Combat Action Badge. Dr.
Garza holds an M.D. from the University of Missouri, Columbia School
of Medicine, an M.P.H. from the Saint Louis University School of Public
Health, and a B.S. in biology from the University of Missouri–Kansas
City. Prior to earning his M.D., he served as a paramedic and an
emergency medical technician. He is a fellow in the American College of
Emergency Physicians and a member of the American Public Health
Association and other health organizations. He is a senior editor for the
Oxford Handbook in Disaster Medicine and has authored numerous
chapters in medical texts and published multiple articles and peer-
reviewed publications. He has lectured nationally and internationally
about emergency care and disaster medicine. He is a recipient of the
American Heart Association’s Young Investigator Award and a White
House Commendation for Drug Demand Reduction, and he has received
numerous awards for his work in emergency medicine.
Alisa Green, M.S., develops policy, guidance, and programs related to
employee assistance programs, employee work/life, and resilience for the
Department of Homeland Security. Prior to joining DHS, Ms. Green was
a Work/Life Program Specialist in the Strategic Human Resources Policy
Division of the U.S. Office of Personnel Management, and before that,
she spent several years managing the Work/Life Center at the National
Institutes of Health, U.S. Department of Health and Human Services.
Before joining the federal government, Ms. Green worked in an
academic setting coordinating admissions, internships, and professional
development for graduate students, and she also worked as an
information specialist for a community-based substance abuse prevention
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APPENDIX C
program. Ms. Green holds a bachelor’s degree in Comparative Area
Studies and French from Duke University, and a master’s degree in
Health/Fitness Management from American University. Additionally,
she has earned the Work/Life Certificate from Boston College and is a
Work-Life Certified Professional.
Keith Hill was appointed assistant director of the United States Secret
Service, Office of Human Resources and Training, in October 2010.
With the responsibility of overseeing both human resources and training
for the Secret Service, Mr. Hill coordinates and implements all policies
and programs associated with the recruitment, development, retention,
strategic planning, and training of its workforce. In this role he supports
the agency’s dual mission of protection and investigations. With over 25
years of government service and as a member of the Senior Executive
Service, Mr. Hill has served in numerous positions within the investiga-
tive, intelligence, and protection arenas. Having managed in both field
and headquarter divisions, he most recently served as the deputy assistant
director over training and development, recruitment, and the security
clearance division for the agency.
Joseph J. Hurrell, Ph.D., is the current editor of the American
Psychological Association’s Journal of Occupational Health Psychology,
an adjunct professor of psychology at St. Mary’s University in Halifax,
Nova Scotia, and an affiliate of the Canadian National Center for
Occupational Health and Safety. Dr. Hurrell holds bachelor’s and doctor
of philosophy degrees in psychology from Miami University and a
master’s degree in clinical psychology from Xavier University. He was
affiliated with the National Institute for Occupational Safety and Health
(NIOSH) for many years and was a pioneer in the study of psychosocial
factors in occupational health. Dr. Hurrell has authored more than 100
scientific publications on the topic of job stress and health and has edited
8 books on this topic. He is a co-founder of the Journal of Occupational
Health Psychology and a founding member of the Society for
Occupational Health psychology. He has been internationally recognized
for his work and is the recipient of numerous awards.
Lieutenant Colonel Daniel T. Johnston, M.D., M.P.H., is board
certified by the American Board of Preventive Medicine with a specialty
in aerospace medicine and currently serves as medical director for the
U.S. Army Comprehensive Soldier Fitness program at the Pentagon. Lt.
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220 BUILDING A RESILIENT WORKFORCE
Col. Johnston is certified as a Master Resiliency Trainer through the
University of Pennsylvania/U.S. Army Resiliency Training program. He
also worked at the Armed Forces Radiobiology Research Institute where
he was the lead instructor for the medical effects of ionizing radiation
course. He currently sits on the Department of Defense Nutritional
Supplement Committee and is an adjunct assistant professor at the
Uniformed Services University of the Health Sciences. Lt. Col. Johnston
helped to build the first Army Resiliency Center in combat during his
time as the Brigade Surgeon for the 1st Combat Aviation Brigade during
his deployment to Iraq from March 2010 to March 2011 in support of
Operation Iraqi Freedom and Operation New Dawn. During his time in
Iraq, Lt. Col. Johnston also conducted a clinical trial examining the role
of omega-3 (EPA/DHA) in cognitive performance and mood resilience
and the use of biofeedback in a combat setting.
Ellen Ernst Kossek, Ph.D., is University Distinguished Professor at
Michigan State University’s School of Human Resources & Labor
Relations. Dr. Kossek is associate director of the Center for Work,
Family Health, and Stress of the National Institutes of Health Work,
Family, and Health Network. A popular keynote speaker both in the
United States and internationally, Dr. Kossek has trained, conducted
research, and consulted on workplace issues related to the changing
workplace and organizational effectiveness with managers and
organizations. She was elected to the Board of Governors of the National
Academy of Management, is division chair of Gender and Diversity in
Organizations, and is a fellow of the American Psychological Association
and the Society of Industrial and Organizational Psychology. Her research
involves managing organizational change on workplace flexibility, work
and family/nonwork and employment relationships, and work processes;
international human resources management: workplace inclusion; and
gender and diversity. She has won awards for her research on advancing
understanding of gender and diversity in organizations. She has received
major funding from foundations, governments, and employers. She has
authored or edited nine books, including CEO of Me: Creating a Life
That Works in the Flexible Job Age, on work-life patterns, which has
been recently translated into Korean. Recently she has published a work-
life flexibility assessment for training employees and managers on how
to manage work-life boundaries and implement flexible working with the
Center for Creative Leadership.
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APPENDIX C
Mary Kruger joined the U.S. Department of Homeland Security in 2008
and serves as chief of staff for the Office of Operations Coordination and
Planning (OPS). The mission of OPS is to integrate information
concerning the operations, activities, and requirements of all DHS
components with other federal, state, local, tribal, private-sector, and
international partners to facilitate a coordinated and efficient effort to
secure the homeland against all threats and hazards. Through the
National Operations Center, OPS serves as the national hub for incident
management and sharing homeland security information. OPS includes
representatives from all DHS operational components, including
Customs and Border Protection, Secret Service, Immigration and
Customs Enforcement, Coast Guard, Federal Emergency Management
Agency, Transportation Security Administration, and Citizenship and
Immigration Services. Ms. Kruger has been in the Senior Executive
Service for 12 years, and in prior assignments she served as policy
director in the Department of Health and Human Services’ (HHS’s)
Office of the Assistant Secretary for Preparedness and Response. She
was responsible for implementation of public health and preparedness
legislation dealing with medical countermeasures, the National Disaster
Medical System, and the Strategic National Stockpile. She led the
implementation of various Homeland Security Presidential Directives
regarding public health preparedness, chemical defense, pandemic flu,
and disaster response. She served as liaison to the White House
Homeland Security Council on numerous issues related to biodefense.
Prior to joining HHS, Ms. Kruger served as the first director of the Office
of Homeland Security for the U.S. Environmental Protection Agency
(EPA). She focused primarily on water security, decontamination,
emergency response, and research and development; and she served three
EPA administrators in this leadership role. In her many years with EPA,
Ms. Kruger also served as deputy director of the Office of Radiation and
Indoor Air, where she led the agency’s radiological emergency response
teams, development and implementation of defense-related waste
disposal regulations and programs, and voluntary indoor air health
efforts. Before joining the federal government, she was a consultant to
NASA, the Department of Defense, and the Department of Energy, as
well as state health and environmental programs. She has more than 25
years of professional experience and holds a master’s degree in public
policy from the University of Maryland and a bachelor’s degree in
animal science and biology from Virginia Tech.
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Kimberly Lew is chief of the Personnel Security Division (PSD) for the
Department of Homeland Security in the Office of the Chief Security
Officer. She is responsible for the formulation and promulgation of
personnel security and suitability policies and procedures DHS-wide.
She represents DHS and serves on many interagency committees such as
the Security Executive Agent Advisory Committee affecting federal
personnel security policies and chairs the DHS Personnel Security
Working Group. As chief, Ms. Lew leads a staff of more than 75
employees and plans, directs, and coordinates the personnel security
operations for DHS Headquarters. The HQ PSD is responsible for the
background investigation process. This includes the preappointment and
final adjudicative determinations of more than 10,000 cases yearly as
well as granting security clearances to employees and state and local
partners. Ms. Lew’s organization is also responsible for all aspects of the
personnel security program such as the coordination of the security
appeals process, polygraphs, and customer service. Ms. Lew has more
than 18 years of federal service and 15 years in the personnel security
field. Ms. Lew previously held positions at the U.S. Customs and Border
Protection, the Office of Personnel Management, the Drug Enforcement
Administration, and the Department of Navy.
Kevin Livingston has been the deputy assistant director of the
Washington Operations since February 2009. Prior to this assignment he
served as the chief of the Physical Techniques Division at the Federal
Law Enforcement Training Center (FLETC) since June 2004. In
September 2003, Mr. Livingston was selected as the chief of the
Counterterrorism Division. Mr. Livingston also served as the assistant
chief (February 2001) and as a detailed lead instructor (August 1998) in
the Counterterrorism Division. Prior to joining the FLETC, Mr.
Livingston spent more than 15 years as a federal police officer with the
U.S. Secret Service (USSS), Uniformed Division. The FLETC trains the
majority of federal officers and agents. It services more than 80 federal
agencies; provides training to state, local, and international police in
selected advanced programs; graduates approximately 50,000 students
annually; and is the largest law enforcement training operation in the
country. Headquartered on approximately 1,600 acres at Glynco, near
Brunswick, Georgia, the FLETC also operates facilities in Artesia, New
Mexico; Charleston, South Carolina; and Cheltenham, Maryland. The
FLETC also has oversight responsibilities on behalf of DHS for the
International Law Enforcement Academies at Gaborone, Botswana, and
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APPENDIX C
San Salvador, El Salvador. Mr. Livingston’s assignment with the USSS
included the Office of Protective Operations from 1985 until 2001. As a
police officer, Mr. Livingston performed duties in various assignments,
including the uniformed patrol at the Foreign Missions in Washington,
DC, and protective assignments at the White House and around the
world. He was also assigned as a supervisor with the Counter Sniper
Support Team responsible for the protection of the President and Vice
President of the United States and their immediate families. Mr.
Livingston served in the Marine Corps from 1982 to 1985. He was
assigned as a Marine security guard at the Marine barracks in
Washington, DC, and Camp David, the presidential retreat, in Thurmont,
Maryland.
Stephanie Lombardo joined the Office of the Chief Human Capital Of-
ficer Leader Development in January 2011 as program manager for the
new DHS Senior Executive Service Candidate Development Program
(SES CDP). In this role, Ms. Lombardo is responsible for leading the
department’s effort to implement and manage a single SES CDP for all
components and headquarters organizations. Prior to joining the Depart-
ment of Homeland Security, Ms. Lombardo spent nearly 8 years with the
Department of Veterans Affairs, first as an education specialist with the
Veterans Health Administration and then as the education and training
officer for the VA’s National Cemetery Administration, where she was
responsible for all staff development and training for 133 national ceme-
teries across the United States and in Puerto Rico. Before becoming a
leader in the federal government, Ms. Lombardo was employed as a staff
development specialist by the University of North Carolina at Chapel
Hill. Ms. Lombardo has B.A. in English and French from Willamette
University and an M.A. in comparative literature from the University of
North Carolina at Chapel Hill.
Elizabeth Merrick, Ph.D., is senior scientist at the Institute for
Behavioral Health at Brandeis University’s Heller School for Social
Policy and Management. She is trained as a clinical social worker and
has a Ph.D. in health policy. Dr. Merrick has conducted research on
behavioral health services for the past 15 years with a focus on
workplace programs, including EAPs. Her research has investigated
access to care, utilization patterns, quality of care, and stakeholder
perspectives. For the past 6 years she has led a study funded by the
National Institute on Drug Abuse through the Brandeis/Harvard Research
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224 BUILDING A RESILIENT WORKFORCE
Center that examined substance abuse treatment access and the role of
EAPs.
Ann Mirabito, Ph.D., is assistant professor of marketing at Baylor
University. Her health and wellness research focuses on ways
stakeholders can act to improve outcomes and value. Her other research
examines how consumers make complex decisions related to value
(quality evaluations, price fairness, and risk perception). Her work has
appeared in Harvard Business Review, MIT Sloan Management Review,
and medical journals, including Annals of Internal Medicine and Mayo
Clinic Proceedings. She holds a Ph.D. from Texas A&M University, an
M.B.A. from Stanford University, and a B.A. in economics from Duke
University. She has 15 years of executive responsibility in large (Frito-
Lay, Time Warner) and small organizations; in consumer, business-to-
business, and nonprofit (chamber of commerce) settings; and earlier
experience in government (Federal Reserve Board).
Fran H. Norris, Ph.D., is a community psychologist and a research
professor in the department of psychiatry at Dartmouth Medical School,
where she is affiliated with the National Center for PTSD and the
National Consortium for the Study of Terrorism and Responses to
Terrorism (START). She is also the director of the NIMH-funded
National Center for Disaster Mental Health Research. Her research
interests include post-traumatic stress, post-disaster mobilization of
social support, and community resilience.
Rebecca Pille, Ph.D., is the director of Health Promotion & Wellness at
the National Security Agency (NSA), where she has more than 33 years
of federal service. She received a B.A. in Russian language/Soviet area
studies from the University of Texas/Arlington in 1977, an M.S. in
applied behavioral science from Johns Hopkins University in 1999, and a
postgraduate certificate in Wellness Counseling and Body-Mind
Consciousness from the Institute of Transpersonal Psychology in 2007.
She is currently a Ph.D. student at Northcentral University, where she is
specializing in health psychology and behavioral medicine; projected
graduation is spring 2013. Before she became director of Health
Promotion & Wellness, Ms. Pille was on the team as a health educator
specializing in whole-person approaches to health and wellness, to
include complementary and alternative medicine. She spearheaded the
development of the Full Engagement Program (a program recognized by
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two 2011 RAND studies as a best practice for resiliency), reinvigorated
the weekly meditation group, and expanded the way the agency’s
worldwide workforce receives programs and services. She now leads a
small but mighty team of health professionals whose overarching goal is
population health management. This year, her work experience,
leadership, and academic strength in the wellness field earned Ms. Pille
the designation of Certified Wellness Practitioner by the National
Wellness Institute.
Dennis Reber, M.A., Ph.D., is the managing director of Global
Learning and Development at FedEx. He focuses on how HR initiatives
can have a positive effect on a company’s bottom line. Since assuming
his role in 2009, Dr. Reber has played a key role in incorporating loyalty,
an integral FedEx value, into employee measurement indices. Employee
loyalty results in improved customer loyalty and retention. Under Dr.
Reber’s direction, FedEx has further strengthened its focus on its
employees. This takes its form in everything from revised performance
reviews to performance measurements to training, which has shifted
toward a more experiential and recurrent basis. Dr. Reber has been
instrumental in establishing the FedEx Talent Management Program to
recognize and assess high talent in employees. In all his undertakings, he
has kept an operations focus, which enables him to see and understand
the realities of the big picture and the measurable effect that employees
and programs have on the bottom line. Since joining FedEx as package
handler in 1974, Dr. Reber has consulted in a myriad of different areas of
the company. These experiences have afforded him the opportunity to
develop a comprehensive overview of FedEx and its operations and services.
Additionally, Dr. Reber has an extensive background in management in
human resource development, specializing in organization design and
development, strategic planning, mergers and acquisitions, high-performance
teams, talent and performance management, leadership development, and
large-scale change efforts. Reber is a recipient of the FedEx Five Star Award,
the company’s most prestigious award for recognizing outstanding
achievements. Dr. Reber received both his bachelor’s and master’s
degrees in organization development from the University of Memphis.
He then went on to receive his Ph.D. in human resource development
from Vanderbilt University.
Dori Reissman, M.D., M.P.H., has been with the U.S. Public Health
Service, based within CDC, since 1997. She provides leadership and
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226 BUILDING A RESILIENT WORKFORCE
expertise in the integration of behavioral health and resilience into
occupational safety and health policy and practice. Dr. Reissman has
provided expertise in a variety of topics surrounding emergency
preparedness and response and workforce health studies through
involvement in expert workshops, federal advisory panels, emergency
response work, field scientific research, public health program
operations, and national policy formulation. She serves as a senior
medical advisor to the director of the National Institute for Occupational
Safety and Health (NIOSH) and is the medical director of the newly
authorized World Trade Center Health Program, which serves 50,000
people adversely impacted by the terrorist attacks of September 11, 2001.
Nancy Rothbard, Ph.D., is the David Pottruck Associate Professor of
Management at the Wharton School, University of Pennsylvania. She
received her A.B. from Brown University and her Ph.D. in organizational
behavior and human resource management from the University of
Michigan. Prior to joining the Wharton School in 2000, she was a
postdoctoral fellow at the Kellogg School of Management, Northwestern
University. Her research focuses on how factors outside the workplace
influence people’s motivation and engagement with their work. She has
studied the enriching and depleting effects of the spillover of mood and
emotion between work and nonwork roles and how people cope with
these potential spillovers by segmenting work and nonwork roles. Her
recent work on start-of-workday positive and negative mood shows that
these factors affect two aspects of performance: productivity and quality.
Her work on boundary management has also led to a recent examination
of how online social networking affects the ways people interact with
their leaders, peers, and subordinates in the workplace. She is a senior
editor at Organization Science and is on the editorial boards of Academy
of Management Review and Administrative Science Quarterly.
Kimberly Smith-Jentsch, Ph.D., is currently an associate professor in
the department of psychology at the University of Central Florida (UCF).
Dr. Smith-Jentsch received her Ph.D. in industrial and organizational
psychology from the University of South Florida in 1994. From that time
until 2003 she was a research psychologist for the Navy. Dr. Smith-Jentsch
joined the faculty at UCF in the fall of 2003. Her research focuses on team
performance and training in stressful environments such as military and
commercial aviation, law enforcement, and most recently long-duration
space flight. Throughout her career, Dr. Smith-Jentsch has been awarded
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more than $6 million in contracts and grants to study these topics. She
has also earned a number of awards for her work, including the M. Scott
Myers Award for Applied Research in the Workplace (2001), the Dr.
Arthur E. Bisson Award for Naval Technology Achievement (2000), and
the NAVAIR Senior Scientist Award (2000). Dr. Smith-Jentsch’s
research has been published in the Journal of Applied Psychology,
Personnel Psychology, Journal of Organizational Behavior, Journal of
Vocational Behavior, and Human Factors. Her research has been cited
more than 1,000 times to date. She is currently a member of the editorial
boards for the Journal of Applied Psychology and the Journal of
Business and Psychology.
Rear Admiral Mark J. Tedesco, M.D., M.P.H., is the Coast Guard’s
chief medical officer and director of Health, Safety and Work-Life. Rear
Adm. Tedesco is trained and board certified in family medicine and
preventive medicine (aerospace) and a designated Coast Guard flight
surgeon. Rear Adm. Tedesco graduated with a B.S. degree from Tufts
University in 1980 and received his M.D. from Tufts University in 1986.
He completed his family practice residency at Ft. Belvoir, Virginia, in
1989. He received a M.P.H. in health care management from the Harvard
School of Public Health in 1994 and completed his aerospace medicine
residency at Brooks Air Force Base in 1995. Prior to his current
assignment, Rear Adm. Tedesco served as the chief of the Coast Guard’s
Operational Medicine and Medical Readiness Division at Coast Guard
headquarters in Washington, DC. Prior to that, he was the Medical
Readiness Branch Chief at Coast Guard headquarters. Preceding his
transfer to the Public Health Service and Coast Guard in 1997, he served
as an Army physician. His assignments included chief of the Primary
Care Department and acting deputy commander for the Army’s
Aeromedical Center and hospital at Ft. Rucker, Alabama, as well as
serving as the flight surgeon for the 224th Army Military Intelligence
(Aerial) Battalion and the Coast Guard’s Air Station Savannah at Hunter
Army Airfield in Savannah, Georgia. He also served as the Treatment
Platoon Leader in the 24th Infantry Division (Mech) in Saudi Arabia and
Iraq during Operations Desert Shield and Desert Storm. His Coast Guard
experience includes underway support aboard Coast Guard Cutter
Barque Eagle, medical support during MEDEVAC operations, patrol
boat mishap response operations, and clinical support to numerous Coast
Guard clinics and sick bays. Rear Adm. Tedesco also served as medical
director of operations for federal disaster response teams at the World
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228 BUILDING A RESILIENT WORKFORCE
Trade Center disaster site in September 2001. Rear Adm. Tedesco’s
awards and decorations include the Meritorious Service Medal (3rd
award), Coast Guard, Public Health Service, and Army Commendation
Medals and the Department of Transportation’s 9-11 Medal. He was
selected as the U.S. Army Aerospace Medicine Specialist of the Year in
1997 and as the U.S. Public Health Service Physician Executive of the
Year in 2005. He is designated as both a Coast Guard flight surgeon and
an Army senior flight surgeon and has been awarded the Army’s Expert
Field Medic Badge and Paratrooper Wings.
Robert J. Ursano, M.D., is professor of psychiatry and neuroscience
and the chairman of the department of psychiatry at the Uniformed
Services University of the Health Sciences, Bethesda, Maryland. He is
founding director of the Center for the Study of Traumatic Stress. In
addition, Dr. Ursano is editor of Psychiatry, the distinguished journal of
interpersonal and biological processes, founded by Harry Stack Sullivan.
Dr. Ursano completed 20 of years service in the Air Force medical corps
and retired as a colonel in 1991. He was educated at the University of
Notre Dame and the Yale University School of Medicine and did his
psychiatric training at Wilford Hall USAF Medical Center and Yale
University. Dr. Ursano served as the Department of Defense representative
to the National Advisory Mental Health Council of the National Institute
of Mental Health and is a past member of the Veterans Affairs Mental
Health Study Section and the National Institute of Mental Health Rapid
Trauma and Disaster Grant Review Section. He is a Distinguished Life
Fellow in the American Psychiatric Association. He is a fellow of the
American College of Psychiatrists. Dr. Ursano was the first chairman of
the American Psychiatric Association’s Committee on Psychiatric
Dimensions of Disaster. This work greatly aided the integration of
psychiatry and public health in times of disaster and terrorism. Dr.
Ursano was an invited participant to the White House Mental Health
Conference in 1999. He has received the Department of Defense
Humanitarian Service Award and the highest award of the International
Traumatic Stress Society, the Lifetime Achievement Award, for
“outstanding and fundamental contributions to understanding traumatic
stress.” He is the recipient of the William C. Porter Award from the
Association of Military Surgeons of the United States, and he is a
frequent advisor on issues surrounding psychological response to trauma
to the highest levels of the U.S. government and specifically to
Department of Defense leadership. Dr. Ursano has served as a member
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of the National Academy of Sciences, Institute of Medicine, Committee
on Psychological Responses to Terrorism, Committee on PTSD and
Compensation, and the Committee on Nuclear Preparedness; and the
National Institute of Mental Health Task Force on Mental Health
Surveillance After Terrorist Attack. In addition, he is a member of
scientific advisory boards to the Secretary of Health and Human Services
and the Centers for Disease Control and Prevention. Dr. Ursano has more
than 300 publications. He is co-author or editor of 8 books.
Bryan Vila, Ph.D., is professor of criminal justice at Washington State
University (WSU) and director of the Simulated Hazardous Operational
Tasks lab in its Sleep and Performance Research Center. Prior to joining
WSU in 2005, he was director of Crime Control and Prevention Research
at the U.S. National Institute for Justice for 3 years. He earned a Ph.D. in
1990 from the University of California, Davis, and previously was a
tenured professor at the University of California and the University of
Wyoming. Prior to becoming an academic, Dr. Vila served as a law
enforcement officer and executive from 1969 to 1986. He has published
more than 50 articles based on his research, as well as 4 books, including
Tired Cops: The Importance of Managing Police Fatigue (2000) and
Micronesian Blues (2009).
David Woods, Ph.D., is a professor at Ohio State University in the Insti-
tute for Ergonomics and past president of the Human Factors and Ergo-
nomics Society. From his initial work following the Three Mile Island
accident in nuclear power, to studies of coordination breakdowns be-
tween people and automation in aviation accidents, to his role in today’s
national debates about patient safety, he has studied how human and
team cognition contributes to success and failure in complex, high-risk
systems. Dr. Woods received his B.A. in psychology from Canisius Col-
lege and his M.S. in experimental psychology and Ph.D. in cognitive
psychology from Purdue University.
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