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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Building a Resilient Workforce

OPPORTUNITIES FOR THE DEPARTMENT OF HOMELAND SECURITY: WORKSHOP SUMMARY

Heather M. Colvin and Rachel M. Taylor, Rapporteurs


Planning Committee on Workforce Resiliency Programs
Board on Health Sciences Policy

INSTITUTE OF MEDICINE
OF THE NATIONAL ACADEMIES

THE NATIONAL ACADEMIES PRESS
Washington, D.C.
www.nap.edu

Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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THE NATIONAL ACADEMIES PRESS   500 Fifth Street, NW   Washington, DC 20001

NOTICE: The project that is the subject of this report was approved by the Governing Board of the National Research Council, whose members are drawn from the councils of the National Academy of Sciences, the National Academy of Engineering, and the Institute of Medicine.

This study was supported by Contract No. HSHQDC-08-C-00111 between the National Academy of Sciences and Department of Homeland Security. Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the view of the organizations or agencies that provided support for this project.

International Standard Book Number-13: 978-0-309-25511-0
International Standard Book Number-10: 0-309-25511-2
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Copyright 2012 by the National Academy of Sciences. All rights reserved.

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The serpent has been a symbol of long life, healing, and knowledge among almost all cultures and religions since the beginning of recorded history. The serpent adopted as a logotype by the Institute of Medicine is a relief carving from ancient Greece, now held by the Staatliche Museen in Berlin.

Suggested citation: IOM (Institute of Medicine). 2012. Building a resilient workforce: Opportunities for the Department of Homeland Security: Workshop summary. Washington, DC: The National Academies Press.

Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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“Knowing is not enough; we must apply.
Willing is not enough; we must do.”

—Goethe

image

Advising the Nation. Improving Health.

Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×

THE NATIONAL ACADEMIES

Advisers to the Nation on Science, Engineering, and Medicine

The National Academy of Sciences is a private, nonprofit, self-perpetuating society of distinguished scholars engaged in scientific and engineering research, dedicated to the furtherance of science and technology and to their use for the general welfare. Upon the authority of the charter granted to it by the Congress in 1863, the Academy has a mandate that requires it to advise the federal government on scientific and technical matters. Dr. Ralph J. Cicerone is president of the National Academy of Sciences.

The National Academy of Engineering was established in 1964, under the charter of the National Academy of Sciences, as a parallel organization of outstanding engineers. It is autonomous in its administration and in the selection of its members, sharing with the National Academy of Sciences the responsibility for advising the federal government. The National Academy of Engineering also sponsors engineering programs aimed at meeting national needs, encourages education and research, and recognizes the superior achievements of engineers. Dr. Charles M. Vest is president of the National Academy of Engineering.

The Institute of Medicine was established in 1970 by the National Academy of Sciences to secure the services of eminent members of appropriate professions in the examination of policy matters pertaining to the health of the public. The Institute acts under the responsibility given to the National Academy of Sciences by its congressional charter to be an adviser to the federal government and, upon its own initiative, to identify issues of medical care, research, and education. Dr. Harvey V. Fineberg is president of the Institute of Medicine.

The National Research Council was organized by the National Academy of Sciences in 1916 to associate the broad community of science and technology with the Academy’s purposes of furthering knowledge and advising the federal government. Functioning in accordance with general policies determined by the Academy, the Council has become the principal operating agency of both the National Academy of Sciences and the National Academy of Engineering in providing services to the government, the public, and the scientific and engineering communities. The Council is administered jointly by both Academies and the Institute of Medicine. Dr. Ralph J. Cicerone and Dr. Charles M. Vest are chair and vice chair, respectively, of the National Research Council.

www.national-academies.org

Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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PLANNING COMMITTEE ON WORKFORCE
RESILIENCY PROGRAMS1

LIEUTENANT GENERAL JAMES PEAKE (RET. ARMY) (Chair), CGI Federal

JOSEPH BARBERA, The George Washington University

SCOTT A. MUGNO, FedEx Ground

KAREN H. SEXTON, University of Kentucky, Chandler Medical Center

DAVID N. SUNDWALL, University of Utah School of Medicine

CATHERINE ZURN, Orange County Sheriff-Coroner Department

Study Staff

CATHARYN T. LIVERMAN, Senior Program Officer

HEATHER M. COLVIN, Program Officer

RACHEL M. TAYLOR, Research Associate

PAMELLA ATAYI, Senior Program Assistant

JUDY ESTEP, Program Associate

GARY WALKER, Financial Associate

____________

1The planning committee’s role was limited to planning the workshop, and the workshop summary has been prepared by the workshop rapporteurs as a factual summary of what occurred at the workshop.

Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Reviewers

This summary has been reviewed in draft form by individuals chosen for their diverse perspectives and technical expertise, in accordance with procedures approved by the National Research Council’s Report Review Committee. The purpose of this independent review is to provide candid and critical comments that will assist the institution in making its published summary as sound as possible and to ensure that the summary meets institutional standards for objectivity, evidence, and responsiveness to the study charge. The review comments and draft manuscript remain confidential to protect the integrity of the process. We wish to thank the following individuals for their review of this summary:

Amy B. Adler, Lead Scientist and Science Coordinator, United States Army Medical Research Unit-Europe

Bryan W. Flynn, Associate Professor, Center for the Study of Traumatic Stress, Department of Psychiatry, Uniformed Services University of the Health Sciences

Dennis Holley, Supervisory Air Marshal in Charge, Transportation Security Administration, Office of Law Enforcement/Federal Air Marshal Service

Amy L. Kristof-Brown, Professor and Director, PhD Program in Management and Organizations, Henry B. Tippie Research Professor of Human Resource Management, The University of Iowa

Although the reviewers listed above have provided many constructive comments and suggestions, they did not see the final draft of the workshop summary before its release. The review of this summary was

Page viii Cite
Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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overseen by Linda Hawes Clever with the California Pacific Medical Center and Stanford University School of Medicine, who was responsible for making certain that an independent examination of this summary was carried out in accordance with institutional procedures and that all review comments were carefully considered. Responsibility for the final content of this summary rests entirely with the rapporteurs and the institution.

Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Acknowledgments

The Workforce Resiliency Programs workshop series would not have been possible without the Department of Homeland Security’s (DHS’s) Office of Health Affairs (OHA) sponsorship of the Standing Committee on Health Threats Resilience. Dr. Alexander Garza’s leadership was critical in bringing attention to this timely issue. Dr. Kathryn Brinsfield and Alisa Green’s dedication and attention to detail made it possible to ensure that all stakeholders participated in the workshops. The planning committee’s hard work created a dynamic environment to present a broad array of views on a complex topic.

The planning committee wishes to express its gratitude to all the speakers and panelists for their thoughtful and stimulating contributions. The reviewers’ thoughtful comments helped clarify and focus the written summary. Finally, the support of the Institute of Medicine staff ensured a collaborative and productive planning process.

Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×

Acronyms

CBP     Customs and Border Protection
CDC     Centers for Disease Control and Prevention
CHCO     Chief Human Capital Office
DCoE     Defense Centers of Excellence for Psychological Health & Traumatic Brain Injury
DHS     Department of Homeland Security
DOD     Department of Defense
EAP     employee assistance program
EMS     emergency medical services
EPA     Environment Protection Agency
EVS     Employee Viewpoint Survey
FAMS     Federal Air Marshal Service
FEMA     Federal Emergency Management Agency
FLETC     Federal Law Enforcement Training Center
HRO     high-reliability organization
ICE     Immigration and Customs Enforcement
IOM     Institute of Medicine
NIOSH     National Institute for Occupational Safety and Health
NRC     Nuclear Regulatory Commission
NSA     National Security Agency
Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
×
OCHCO     Office of the Chief Human Capital Officer
OCSO     Office of the Chief Security Officer
OEF     Operation Enduring Freedom
OHA     Office of Health Affairs
OIF     Operation Iraqi Freedom
OMB     Office of Management and Budget
OPM     Office of Personnel Management
PSD     Personnel Security Division
PTSD     post-traumatic stress disorder
SES     senior executive service
START     National Consortium for the Study of Terrorism and Responses to Terrorism
TSA     Transportation Security Administration
USCG     U.S. Coast Guard
USCIS     U.S. Citizenship and Immigration Services
USSS     U.S. Secret Service
Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Suggested Citation:"Front Matter." Institute of Medicine. 2012. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary. Washington, DC: The National Academies Press. doi: 10.17226/13380.
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Every job can lead to stress. How people cope with that stress can be influenced by many factors. The Department of Homeland Security (DHS) employs a diverse staff that includes emergency responders, border patrol agents, federal air marshals, and policy analysts. These employees may be exposed to traumatic situations and disturbing information as part of their jobs. DHS is concerned that long-term exposure to stressors may reduce individual resilience, negatively affect employees' well-being, and deteriorate the department's level of operation readiness.

To explore DHS workforce resilience, the Institute of Medicine hosted two workshops in September and November 2011. The September workshop focused on DHS's operational and law enforcement personnel, while the November workshop concentrated on DHS policy and program personnel with top secret security clearances. The workshop brought together an array of experts from various fields including resilience research, occupation health psychology, and emergency response. Building a Resilient Workforce: Opportunities for the Department of Homeland Security: Workshop Summary:

  1. Defines workforce resilience and its benefits such as increased operational readiness and long-term cost savings for the specified population;
  2. Identifies work-related stressors faced by DHS workers, and gaps in current services and programs;
  3. Prioritizes key areas of concern; and
  4. Identifies innovative and effective worker resilience programs that could potentially serve as models for relevant components of the DHS workforce.

The report presents highlights from more than 20 hours of presentations and discussions from the two workshops, as well as the agendas and a complete listing of the speakers, panelists, and planning committee members.

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