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Appendix C
Speaker Biographical Sketches
William R. Calnon, D.D.S., who practices general dentistry in Rochester,
New York, is president of the American Dental Association (ADA). Dr.
Calnon’s previous responsibilities with the ADA include serving as the
2nd district trustee to the board of trustees as well as a four-year term
on the Council on Dental Practice. He is past president of the New York
State Dental Association, the Seventh District Dental Society, and the
Monroe County Dental Society. He served on the New York State Board of
Dentistry and was an examiner for the Northeast Board of Dental Exam-
iners. In addition, he is a fellow of the American College of Dentists, the
International College of Dentists, and the Pierre Fauchard Academy. Dr.
Calnon graduated magna cum laude from the State University of New
York (SUNY) College of Environmental Science and Forestry at Syracuse
University and received his dental degree from the SUNY at Buffalo
School of Dental Medicine.
Debra Dever, chief executive officer of the Loudoun Community Health
Center (LCHC), has over 35 years of experience in health care, with 15
years in executive positions in a variety of settings, including acute care,
home health care, rehabilitation, and primary care. She has a master’s
degree in nursing service administration and a bachelor’s degree in nurs -
ing. She has a multicultural background, including having lived in four
foreign countries: Mexico, India, Spain, and Israel. Most recently, prior
to coming to LCHC Ms. Dever was the executive director of Benewah
Medical and Wellness Center, an award-winning tribally owned Federally
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Qualified Health Center (FQHC) in Northern Idaho for 7 1/2 years. Ms.
Dever was responsible for putting together LCHC from scratch. Since see-
ing its first patients in May 2007, LCHC has cared for over 10,000 patients
and grown from a staff of 5 to a staff of 50.
Cynthia Horton has served as the director of development for the Visit-
ing Nurse Association (VNA) of El Paso for the last 9 years. Her respon -
sibilities include raising money, writing grants, and building awareness
for charitable health care for those who are uninsured, underinsured, or
indigent. She raises awareness and money for the medically homebound
who, without these funds, would be unable to receive the care they need.
VNA is the only not-for-profit home health care agency in El Paso and
provides over $400,000 for charitable services each year.
Having been a foster parent for 17 years, she is still very involved in
training and informal presentations regarding foster care, and she pres-
ents information to the community on a variety of topics. She volunteers
with different organizations and serves on several local boards. Her com -
munity involvement includes the El Paso Center for Children and El Paso
Families Project, the Habitat for Humanity board of directors, YWCA del
Norte Region board member, the YWCA children’s advisory committee,
the Better Business Bureau board of directors, the Computer Career Cen-
ter advisory board, and the Executive Forum, and she is a Women’s Fund
of El Paso Fortune 400 Member.
Isabel V. Hoverman, M.D., MACP, is a board-certified internist in private
practice in Austin, Texas. She has served on the board of directors of the
American College of Physicians Foundation, a health literacy organiza -
tion, and the board of regents of the American College of Physicians.
She is chair of the board of commissioners of The Joint Commission and
a member of the board of directors of The Joint Commission Interna -
tional, organizations whose mission is to improve the quality and safety
of health care in the United States and internationally through evaluation,
accreditation, and education services. She is a member of the State Review
Program Committee (SRPC) of the Texas Medical Foundation, the quality
improvement organization for Texas that contracts with the Center for
Medicare Services to improve the effectiveness, efficiency, and quality of
services delivered to Medicare beneficiaries in Texas. The SRCP reviews
patient complaints and meets with physicians and hospitals where qual -
ity or utilization problems have been identified in order to develop indi -
vidual and systems-based approaches to correct and improve care at the
physician and institutional level.
Dr. Hoverman helped establish the General Internal Medicine State-
wide Preceptorship Program, which places first-year medical students
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APPENDIX C
from eight Texas medical schools in practicing internists’ offices. She is a
clinical assistant professor of medicine at the University of Texas Medical
Branch at Galveston.
Debra Keller, M.D., M.P.H., is a graduate of Barnard College, received
her medical degree from University of Pennsylvania School of Medicine,
and completed her master’s of public health at the Harvard School of
Public Health, where she worked with Dr. Rima Rudd in the design of
an educational module on health literacy for the Department of Veterans
Affairs and carried out institutional assessments of the health literacy
environments in public and private hospitals. She is currently a senior
internal medicine resident in the San Francisco General Primary Care
Program at University of California, San Francisco.
Shari Ling, M.D., serves as a medical officer in the Office of Clinical
Standards at the Centers for Medicare and Medicaid Services (CMS) and
is currently serving as the acting deputy chief medical officer. In addition
to supporting the work of quality measurement nursing homes, home
health agencies, End-Stage Renal Disease Network, and, more recently,
the development of measures for new quality-reporting programs in inpa-
tient rehabilitation facilities, long-term care acute hospitals, and hospices,
she has also been the lead coordinator and facilitator of the monthly Office
of Clinical Standards and Quality measures forum. Dr. Ling represents
CMS on the U.S. Department of Health and Human Services (HHS) multi-
ple chronic conditions workgroup and on the post-acute-care/long-term-
care workgroup of the National Quality Forum’s Measures Application
Partnership. She also leads the measures and data sources sub-workgroup
for the HHS Action Plan for HAI Prevention in Long-Term Care Facilities
and leads the clinical sub-group for the National Alzheimer’s Project Act.
Dr. Ling is a rheumatologist and geriatrician who received her medi -
cal training at Georgetown University School of Medicine, where she
graduated as a member of the Alpha Omega Alpha Honor Society. She
received her clinical training in internal medicine and rheumatology at
Georgetown University Medical Center, followed by geriatric medicine
at Johns Hopkins University. She remained on faculty at Johns Hopkins
for 5 years, after which she worked for 8 years in the intramural research
program of the National Institutes of Health in the National Institute
on Aging as a staff clinician studying human aging and age-associated
chronic diseases with attention to musculoskeletal conditions and mobil-
ity function. She continues to serve as a part-time faculty member in the
Division of Geriatric Medicine and Gerontology at Johns Hopkins Uni -
versity School of Medicine and in the Division of Rheumatology, Allergy,
and Clinical Immunology at the University of Maryland and enjoys seeing
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patients on a voluntary basis through the Veterans Administration Medi -
cal Center in Baltimore. She is a also a gerontologist who received her
training in direct service from the Ethel Percy Andrus Gerontology Center
at the University of Southern California, later serving as the codirector of
the Andrus Older Adult Counseling Center.
John Neuberger is director of client partnerships at Quad/Graphics and
is responsible for the contracting and ongoing relationships with all health
care partners that serve the needs of Quad/Graphics’ 20,000 employees
throughout the United States.
Mr. Neuberger brings more than 35 years of health care experience
to his position. Before assuming his current position, he served as vice
president of operations of QuadMed for 8 years. This is a wholly owned
subsidiary of Quad/Graphics that manages onsite clinics throughout the
country. Mr. Neuberger had been with QuadMed for 15 years.
Prior to joining QuadMed, Mr. Neuberger served as regional vice
president of physician integration with Covenant Healthcare for more
than 7 years. He also served as president of Covenant Medical Group, an
82-physician multi-specialty group located in the Milwaukee area.
Mr. Neuberger received his bachelor’s degree from St. Francis Semi -
nary, Milwaukee, and his master’s degree in health services administra-
tion from St. Francis University in Joliet, Illinois.
Ana Pujols-McKee, M.D., is the executive vice president and chief medi-
cal officer of The Joint Commission. In this role Dr. McKee represents The
Joint Commission enterprise as she focuses on and develops policies and
strategies for promoting patient safety and quality improvement in health
care. Her responsibilities include providing support to The Joint Com -
mission’s Patient Safety Advisory Group; overseeing work related to the
development of the Sentinel Event Policy, National Patient Safety Goals,
and Sentinel Event Alerts; supervising the Sentinel Event Database; and
overseeing the functions of the Standards Interpretation Group and the
Office of Quality Monitoring. Dr. McKee also provides clinical guidance
and support to the Joint Commission Center for Transforming Healthcare,
Joint Commission Resources, and Joint Commission International.
Prior to her current position, Dr. McKee served as the chief medical
officer and associate executive director at Penn Presbyterian Medical Cen-
ter, University of Pennsylvania Health System, and as a clinical associate
professor of medicine at the University of Pennsylvania School of Medi-
cine. She also served as the medical director for the Philadelphia Health
Department’s freestanding health centers.
Dr. McKee is a former board member of the American Cancer Society,
the Pennsylvania Health Care Cost Containment Council, Health Partners
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APPENDIX C
Philadelphia, and Philadelphia AIDS Consortium and is the former board
chair for the Pennsylvania Safety Authority and vice chair for the Public
Health Management Corporation. Dr. McKee also sits on the board of
Quality Insights of Pennsylvania. In addition, she served on the Food and
Drug Administration’s advisory committee and on several committees of
the National Institutes of Health.
Dr. McKee holds a bachelor’s degree in psychology from the State
University of New York at Binghamton and a medical degree from
Hahnemann Medical College and Hospital in Philadelphia. She com-
pleted her residency at Presbyterian Medical Center in Philadelphia and
is board certified in internal medicine. Dr. McKee participated as an affili -
ate member of the Robert Wood Johnson Clinical Scholars Program and
concentrated her studies in health care administration in a nondegree
program at the Wharton School.
Dean Schillinger, M.D., is professor of medicine in residence at the Uni-
versity of California, San Francisco (UCSF), and chief of the UCSF division
of general internal medicine at San Francisco General Hospital (SFGH).
He is a practicing primary care physician at SFGH, an urban public hospi-
tal, where he sees patients, teaches in the primary care residency program,
and conducts research. In his prior administrative roles, he has directed
the Medi-Cal managed care clinic at SFGH and the general medicine clinic
at SFGH and has been the director of clinical operations for the Depart -
ment of Medicine. Dr. Schillinger also serves as chief of the Diabetes
Prevention and Control Program for the California Department of Public
Health.
Author of over 130 scientific manuscripts, Dr. Schillinger carries out
research related to health care for vulnerable populations and is an inter-
nationally recognized expert in health communication science. His work
focuses on literacy, health communication, and chronic disease prevention
and management. He has carried out a number of studies exploring the
impact of limited health literacy on the care of patients with diabetes and
heart disease and has developed and evaluated communication programs
tailored to the literacy and language needs of patients with chronic dis-
ease. He has been the recipient of research grants from the National Insti-
tutes of Health, the Agency for Healthcare Research and Quality, the U.S.
Centers for Disease Control and Prevention, the California Endowment,
the Commonwealth Fund, and the California Health Care Foundation.
He has been honored with the 2003 Institute for Healthcare Advancement
Research Award, the 2008 Research Award in Safety and Quality from the
National Patient Safety Foundation, the 2009 Engel Award in Health Com-
munication Research, and the California Association of Public Hospital
Quality Leaders Award for this work. He was a coinvestigator for the
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National Association of Public Health and Hospital Institute’s Diabetes
Quality Improvement Consortium.
Dr. Schillinger is the founding director of the UCSF Center for Vulner-
able Populations (CVP), whose mission is to carry out innovative research
to prevent and treat chronic disease in populations for whom social condi-
tions often conspire to both promote chronic disease and make its man -
agement more challenging. CVP is based within the UCSF’s department
of medicine, located on the campus of San Francisco General Hospital
and Trauma Center, the public health hospital of the city and county of
San Francisco. CVP has distinguished itself as a practice-based research
center whose work has helped translate research into community and
public health practice as well as to infuse local practice back into research.
CVP faculty members have coordinated eight randomized trials in com -
munity settings. Beyond the local communities it serves, CVP is nationally
and internationally known for its research in health communication and
health policy to reduce health disparities, with special expertise in the
social determinants of health, including literacy, food policy, poverty, and
minority status, as well as with a focus on the clinical conditions of pre-
diabetes, diabetes, and cardiovascular disease, including hypertension,
chronic kidney disease and heart failure. Dr. Schillinger currently directs
the CVP health communications program.
In his capacity as chief of the Diabetes Prevention and Control Pro-
gram for the California Department of Public Health, he has been expand-
ing the program’s work in health communications, social and environ-
mental determinants of diabetes, and health disparities. In this capacity
he has partnered with Youth Speaks, a youth empowerment organization
that harnesses social media, to advance a California diabetes prevention
initiative. Dr. Schillinger is also principal investigator, along with the
Kaiser Division of Research, for the UCSF component of a P30 Center for
Type 2 Diabetes Translational Research recently funded by the National
Institute of Diabetes and Digestive and Kidney Diseases.
Dr. Schillinger has a strong commitment and outstanding track record
of training fellows and junior faculty and has been the primary or second-
ary mentor for 10 K level career development award recipients. He was
awarded the 2010 Outstanding Bay Area Clinical Research Mentor Prize
by the UCSF Clinical and Translational Sciences Institute, the Kaiser Divi-
sion of Research, the Palo Alto Medical Foundation Research Institute, and
Genentech. He was the first health communication scientist to receive this
award. Dr. Schillinger contributed to the 2004 Institute of Medicine report
on health literacy, is a section editor for the textbooks Understanding Health
Literacy (AMA press) and Caring for Vulnerable and Underserved Populations
(Lange series/McGraw Hill, 2007), is a member of the American College
of Physicians’ health communication advisory board, and serves on the
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APPENDIX C
editorial board of the journal Patient Education and Counseling. In 2000
he completed an Open Society Institute Advocacy Fellowship working
with California Literacy, Inc., a nonprofit educational organization that
helps people gain literacy skills, to advance the California Health Literacy
Initiative. With respect to chronic disease control on the global level, he
recently returned from a semester as visiting scholar at the University of
Chile’s School of Public Health to help develop chronic disease prevention
and treatment initiatives and has served as a consultant to the National
Health Group in Singapore and the Scotland Department of Health on
chronic disease and health promotion initiatives.
Darren Townzen is currently the director of health and wellness systems
for Wal-Mart Stores, Inc. In 1988 he received a bachelor of science degree
from the Southwestern Oklahoma State University School of Pharmacy,
and in 2006 he earned a masters of business administration from Webster
University. In 1989 he started work for the Wal-Mart Stores pharmacy
division as a pharmacist in east Texas before coming into the general
office in 1995 for other responsibilities. Current responsibilities include
prescription insurance connectivity, billing standards, prescription moni -
toring programs, and electronic prescribing. He has been a member of the
National Council for Prescription Drug Programs since 2005 and is active
in Work Group 2 Product Identification and Work Group 9 Government
Programs, where he is currently serving in the role as a standardization
cochair and a member of the board of trustees.
Ross Wilson, M.D., is senior vice president and chief medical officer
at the New York City Health and Hospital Corporation. As chief medi-
cal officer at the New York City Health and Hospital Corporation, Dr.
Wilson has oversight of clinical care delivery at 11 teaching hospitals, 6
diagnostic and treatment centers, 80 community clinics, and 4 long-term
care facilities which provide care to more than 1.3 million patients annu -
ally. The system also includes the MetroPlus health plan and a home care
service. Prior to taking on this role at the largest municipal public health
system in the United States, Dr. Wilson was the director of the Centre for
Healthcare Improvement in the Northern Sydney Central Coast Health
Service in Australia. In addition he has had many leadership, board, and
management roles in Australian and international public health systems.
Dr. Wilson was the chairman of the strategic advisory board for the
International Forum for Quality and Safety in Health Care and interna -
tional advisor to the Australian Commission for Safety and Quality in
Health Care until July 2009. As leader of the Quality in Australian Health
Care Study (1993–1995) and, more recently, the Eastern Mediterranean
and African regional study of patient safety in developing economies for
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the World Health Organization (WHO) from 2005 to 2008, Dr. Wilson has
a long research and publication experience in the epidemiology of patient
safety. Since 1999 his key interests have been leadership, training, and
project support for clinical improvement through the Clinical Practice
Improvement program and its associated projects.
At a strategic level, Dr. Wilson has been a member of the WHO World
Alliance for Patient Safety Expert Advisory Group, a contributor to the
WHO Patient Safety Research Council, a member of the WHO Interna-
tional Steering Committee for Patient Safety Solutions, a member of the
Asia–Pacific Regional Council for Joint Commission International, and a
member of the editorial board of the British Medical Journal.
Until 2005 Dr. Wilson had a clinical role as senior specialist in inten-
sive care medicine at Royal North Shore Hospital, a teaching hospital of
the University of Sydney.
