• Front Matter R1-R14

• 1 Introduction 1-4

• 2 Attributes of a Health Literate Health Care Organization 5-20

• 3 Reaction Panel 1 21-30

• 4 Reaction Panel 2 31-40

• 5 Reaction Panel 3 41-46

• 6 Reaction Panel 4 47-62

• 7 Reflections on Lessons Learned 63-68

• Appendix A: The Other Side of the Coin: Attributes of a Health Literate Health Care Organization 69-96

• Appendix B: Agenda 97-100

• Appendix C: Speaker Biographical Sketches 101-108

Roundtable on Health Literacy, Board on Population Health and Public Health Practice, Institute of Medicine " Appendix A: The Other Side of the Coin: Attributes of a Health Literate Health Care Organization ." How Can Health Care Organizations Become More Health Literate?: Workshop Summary . Washington, DC: The National Academies Press, 2012 .

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