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Appendix B Agenda Institute of Medicine Roundtable on Health Literacy Attributes of a Health Literate Organization Conference Center 20 F Street, NW Washington, D.C. November 16, 2011 WORKSHOP Conference Rooms A & B 8:30–8:45 Welcome and Overview George Isham, Chair 8:45–9:05 Presentation of Commissioned Paper on Attributes of a Health Literate Organization Dean Schillinger, M.D. Professor of Medicine in Residence Chief, Division of General Internal Medicine University of California at San Francisco 9:05–9:30 Discussion The first three panels will provide reactions to the commissioned paper from health care providers who practice in different kinds of health care organizations. Each presenter will be asked to respond to a set of questions. 97

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98 MORE HEALTH LITERATE HEALTH CARE ORGANIZATIONS 9:30–10:30 PANEL 1 PRESENTATIONS AND DISCUSSION 9:30–9:45 Public Hospital System Lauren Johnston Chief Nursing Officer and Senior Assistant Vice President Patient Centered Care New York City Health & Hospital Corporation 9:45–10:00 Public Clinic Debra Dever Chief Executive Officer Loudoun Community Health Center 10:00–10:30 Discussion 10:30–10:50 BREAK 10:50–12:00 PANEL 2 PRESENTATIONS AND DISCUSSION 10:50–11:05 Private Practice Isabel Hoverman, M.D. Austin Internal Medicine Associates, LLC 11:05–11:20 Pharmacy Chain Darren Townzen, R.Ph., M.B.A. Director of Health and Wellness Systems Wal-Mart 11:20–12:00 Discussion Boardroom 12:00–1:00 LUNCH 1:00–2:00 PANEL 3 PRESENTATIONS AND DISCUSSION 1:00–1:15 Dental Practice William Calnon, D.D.S. President, American Dental Association Private practice general dentistry 1:15–1:30 Home Health Cynthia Horton Visiting Nurses of El Paso 1:30–2:00 Discussion

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99 APPENDIX B 2:00–3:15 PANEL 4 PRESENTATIONS AND DISCUSSION The final panel will provide reactions to the commissioned paper from individuals in various organizations that can or do provide incentives for organizational efforts in particular areas. Each panelist will be asked to respond to a set of questions. 2:00–2:15 Joint Commission Ana Pujols-McKee, M.D. Chief Medical Officer, Joint Commission Enterprise Executive Vice President of Healthcare Improvement, The Joint Commission 2:15–2:30 Employer John Neuberger Director of Client Partnerships Quad/Med, Quad Graphics 2:30–2:45 Centers for Medicare and Medicaid Services Shari Ling, M.D. Acting Deputy Chief Medical Officer 2:45–3:15 Discussion 3:15–3:45 Reflections on Lessons Learned 3:45 ADJOURN WORKSHOP

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