imageInternal Transparency

Visible progress in performance, outcomes, and costs

Variability in clinician practices is inevitable—even within high-performing organizations. By making providers aware of variations in practice, their utilization rates, and their performance against internal and external benchmarks, institutions can guide providers’ behavior toward improved value. Additionally, making health care providers aware of the costs associated with procedures encourages better stewardship of limited resources.

QUESTIONS WE ASK OURSELVES AND OUR SENIOR LEADERS TO ASSESS PROGRESS:

  • How do we measure and benchmark adherence to evidence protocols, service utilization rates, and performance on quality, costs, and outcomes?
  • What are our procedures for using performance data to improve outcomes and reduce variability, costs, and waste?
  • How do we communicate clinician-specific performance data back to clinicians, and how can we improve that communication?


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