GOVERNANCE PRIORITY—VISIBLE AND DETERMINED LEADERSHIP BY CEO AND BOARD
CASE Board Governance and Engagement at Kaiser Permanente
To increase Board attention to quality and continuous improvement, Kaiser Permanente (KP) initiated a Quality Systems Assessment (QSA), supplemented by surveys of front-line staff, managers, and organizational leaders about our Quality strategy, visibility to the Board, and performance. As a result, a series of recommendations were made, including the use of whole-system performance measures; establishment of direct communication between the regions and the Board; evaluation of performance through multiple reporting methods; and differentiation of hospital versus health plan actions. KP developed the Big Q Performance Metrics Dashboard—a comprehensive and integrated view of KP’s quality and service performance in six key domains: clinical effectiveness, safety, service, resource stewardship, risk management, and equitable care. KP caregivers and Board members use the Big Q dashboard to track KP’s performance relative to national benchmarks, as well as trends over time.
As a result of the QSA process and ongoing Board engagement and leadership, Kaiser Permanente has been able to:
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Please contact: Jed Weissberg, MD (firstname.lastname@example.org)