communication, May 9, 2009), a value that, although not an indicator of quality, provides a sense of the quantity of work produced over the history of the program. A Customer Satisfaction Survey, conducted in 2010,23 indicates that the majority of NAWQA users are either satisfied or very satisfied with NAWQA information (Figure 2-14).
The Statement of Task charges the committee to conduct an assessment of NAWQA’s accomplishments. In response, the committee notes 10 representative accomplishments of NAWQA in Chapter 3 to answer the Statement of Task.
23 The 2010 NAWQA Customer Satisfaction Survey, referenced several times in this report, was conducted by the USGS Office of Budget, Planning, and Integration. It was conducted in July and August of 2010 and consisted of a random sample of 500 persons from the NAWQA stakeholder database. The response rate to the survey was 37 percent.