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13 most outsourced is motor repair/overhaul, followed by uphol- cation subsystem repairs (e.g., CCTV, public information stery, electronic repair, brake repair/overhaul (in part), and systems, and field radios). Several other functions are out- the repair of the maintenance equipment itself. Two systems sourced by one or more systems: wayside trash removal, completing the survey contract for daily car cleaning. graffiti removal, and some signal subsystem repairs. MAINTENANCE OF WAY ISSUES STATION-RELATED ISSUES The fourth section of the survey asked questions about MOW. The final section of the questionnaire asked several questions As with vehicle maintenance, the survey respondents were about the maintenance of stations and other fixed facilities. evenly split when it came to selecting the single main indi- Most systems responded that "a low number of things need- cator of good guideway maintenance. One-half stated that it ing to be fixed based on periodic inspections" as the best indi- was "ride quality determined by periodic testing," the other cator of good facilities maintenance. "Cleanliness" came in half that it was the "total of all annual revenue service delays second. due to track conditions." The definition of revenue service delays was not requested, but there are likely several in use. Public Information Systems Representation Most systems have either CCTV or automatic train informa- tion systems or both. Half of the properties indicated that the Nine of the 11 systems surveyed had virtually all MOW func- maintenance of one or both of these systems was greater than tions covered by collective bargaining agreements. Respon- expected. dents indicated that there is no clear evidence that these agree- ments have significantly affected maintenance costs. Most systems do not get any maintenance help from other public Contracting Out Station Maintenance Functions agencies. Those that do primarily receive it in the form of street repairs between mixed-flow light rail tracks. Nine of the 11 properties surveyed had escalators and/or ele- vators. Of those nine, all but one contracted out their mainte- nance. The maintenance and repair of the maintenance vehi- Contracting Out MOW Functions cles and the repair of buildings were also often outsourced. These were the only areas of station maintenance for which Light rail properties contract out some right-of-way mainte- more than one or two LRT properties outsourced work. In nance functions. Most contract out landscape maintenance, general, LRT systems contracted out few station mainte- and 3 of the 11 properties surveyed outsourced communi- nance functions.