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16 Public Transit Rail transportation Transit Districts, Rail control center, Rideshare Programs, Operations, Commercial Public Transportation Providers; Maintenance, Maritime pilotage Labor relations; Pilotage grounds, Training Waterways and marine transportation; and Operations, Central services Maintenance, Legal, Safety; Financial, Safety Civil rights, Planning and operations, Human resources, Investigations, Information services, Internal audits; Internal audits, Security Budgeting, and Planning and operations, Payroll. Investigations, Internal audits; A sample list, for a transit agency, is as follows: Legal services General counsel, Engineering and construction Real estate, Planning and design, Contracts, Project administration, Civil rights; Construction, Information technology Quality assurance; User support, Vehicle acquisition Program support, Vehicle engineering, Database records and management, Vehicle procurement; Security, Finance and administration Disaster recovery; Risk management, Human resources Financial services, Organizational development, and Grants analysis and administration, Employee relations. Procurements and contracts, Internal audits, Budgeting, STEP 2: COMPILE ORGANIZATIONAL Payroll; FUNCTIONS Marketing and customer services Planning and analysis, Use Worksheet 12 to complete this step. The team may con- Customer outreach, sider an initial examination of whether that function might be Public information; essential and consult the list in further work. Government affairs In this step, the COOP team defines the functions that are Strategic planning, to be performed to meet the agency's operational require- Service planning, ments and legal obligations in each area of responsibility. In Legislative affairs, preparing this list, the results of the capability survey can be Communications; useful, indicating priority concerns and areas where the trans- Intelligent transportation systems portation system can be vulnerable to disruption. Beyond con- Passenger information, sulting current personnel, former agency personnel, if avail- Internal operations; able, are excellent sources of information in interviews or Facilities maintenance brainstorming sessions. The COOP team is also encouraged Facilities inspection and repair, to review Telecommunications inspection and repair; Bus transportation The agency's enabling legislation and the regulations Bus control center, promulgated by the agency, Operations, Existing standard operating procedures (SOPS), Maintenance, Departmental handbooks, and Labor relations; Annual reports on agency operations.

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17 Figure 4. Sample DOT vision, mission statement, values, goals, and strategies. These materials typically offer a good starting point for iden- Geographic information systems and mapping; tifying various agency functions and their corresponding Engineering; areas of responsibility. Reviewing lists of daily activities, Construction management; communications logs, and staff rosters can also support iden- Contracts administration; tification of functions. Maintenance; The following list provides a sample of major functions Inspection and repair; that may fall under some or all areas of responsibility for a Traffic control; state DOT. Some of these functions are also applicable to a Incident management; transit agency: Intelligent transportation systems; Enforcing compliance with federal regulations; Transportation planning and policy; Enforcing compliance with state regulations; Research; Administering tax, fee, and levy programs and collect- Grants management; ing funds; Transportation data, modeling, and simulation; Licensing vehicle operators and commercial carriers;