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CHAPTER 7
DEVELOPMENT OF SUPPORTING PROCEDURES (TASK 5)
COOP PROCEDURES · Executive COOP Team SOP,
· Advance COOP Team SOP,
To implement the COOP plan, it is desirable that the trans- · Operations COOP Team SOP,
portation agency consider developing specific procedures to · Support COOP Team SOP,
direct activities. The transportation environment, like so many · Contingency COOP Team SOP,
other businesses, is largely procedure-driven. Training and · Alternate facility vulnerability assessment details,
evaluation exercises (discussed in the next chapter) are sup- · COOP team rostering and update procedures,
ported and driven by the development of procedures. During · Mobile Communications Support SOP,
an actual emergency, with the inherent stresses and strains on · Human resources/payroll system procedures, and
personnel, the ability to retrieve and review pre-established
· Media relations policies and procedures.
protocol can ensure that critical items are not overlooked and
that disproportionate attention is not paid to trifling details.
Checklists and specific step-by-step processes should be Formalizing temporary work procedures can be very use-
created and tailored to the specific actions the agency already ful. They establish applicable processes for coordinating activ-
has discussed. ities with appropriate internal units and external agencies
The following procedures and documents can be devel- with the requisite resources available under emergency con-
oped by the transportation agency to support COOP plan ditions. In many instances, the procedures may already exist
implementation: as part of maintenance and emergency response plans and
programs.
· Capabilities survey methodology for alternate facilities, In summary, the COOP plan specifies what essential
· Damage assessment forms and methodology, functions will be done according to prioritization and the
· COOP alert and notification checklist and procedures supporting procedures documents specify who and how the
for essential functions, actions will be accomplished. The goal of the procedures
· COOP activation checklists and procedures, should always be to provide clarity for those who expect
· Alternate site-support checklists and procedures, to be involved, and even more clarity for those who do
· Resource Acquisition and Purchasing Standard Operat- not expect to be involved, but must be due to unforeseen
ing Procedure (SOP), circumstances.
· Facility Evacuation Plan,
· Alternate Facility Evacuation/Security Plan,
· Assembly Site(s) and Deployment SOP,
COOP PERSONNEL PREPAREDNESS
· Plans to prepare families of personnel for activation, AND DRIVE-AWAY KITS
· Protection and safeguarding procedures for vital records
and databases, The last step in COOP planning is to develop a list of
· Contingency procedures for availability of vital records activities performed by the transportation agency to ensure
and databases, the preparedness of personnel to activate the COOP plan and
· Order of Succession Implementation in Emergency Con- perform essential functions. In preparing this list, transporta-
ditions SOP,
tion agencies are advised to consider
· Communication to Critical Customers SOP,
· Annual Review Procedure and Remedial Action Plan
Template, · Designation of personnel for essential executive,
· Checklist of pre-positioned resources and drive-away advance, operations, support, and contingency teams;
kit standards, · Dismissal or closure procedures;
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· Prepared media announcements on transportation agency · Referencing supporting procedures or lists that iden-
operating status; tify employee roles and responsibilities during COOP
· Status of non-emergency personnel and non-special cat- emergencies;
egories of personnel; · Pay flexibilities;
· Sample agency guidelines for communicating with per- · Staffing flexibilities; and
sonnel during the emergency; · Benefit issues.
· Methods of agency-to-employee communications regard-
ing activation;
· The content and location of drive-away kits, which con- Because most, if not all, of these personnel preparedness issues
tain items needed to minimally satisfy personal and pro- will be addressed in other agency documents, use Work-
fessional needs during deployment; sheet 32 to document where they can be found.
