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24 TRAINING AND EDUCATION represented one-quarter of one percent of their entire mainte- nance budget). Based on the responses to the survey, the cost There are several methods used to educate bicyclists on how to maintain each bike rack is roughly $50 to $100 per year. to use the bus bicycle racks. The most common is through websites (see list of websites in Table 1); however, explana- Bus bike racks can rust and be damaged easily when tory posters, brochures, and other educational materials are buses make contact with other objects or vehicles. Most also used. A few agencies will provide individual training or agencies include these types of repairs as a part of routine bring a demonstration bus bike rack to public events and maintenance procedures. One agency reported that its bus transit stations. bike racks were maintained for 6 to 7 years before they needed to be replaced. Bus drivers are provided with instruction on bus bike racks during introductory training and normal instructional courses. Several agencies mentioned that bus bike racks add com- This training also includes safety issues, rules and restrictions, plexity to other routine maintenance procedures. Maintenance and adjusting for extra bus length when making turns. Nine challenges include obtaining replacement parts for broken bus agencies had developed CD-ROMs, presentations, or other bike racks, difficulty in cleaning the front of the bus, bus wash- educational materials for training and education sessions. ers being damaged by the racks, interference with wipers, the need to remove the rack when a bus is towed, and freezing MAINTENANCE parts during winter (although such freezing was rare, even in some of the most extreme northern climates). Even with Most agencies noted that the cost of maintaining the bike these challenges, maintenance was not typically an obstacle racks was minimal (one reported that bike rack maintenance to providing bike-on-bus services.