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27 USAGE PATTERNS AND USER DEMOGRAPHICS Although few transit providers reported recording bicyclist ridership, ACE estimated providing rail service to 8,000 bicy- clists per year. Several other transit agencies, including Cal- gary Transit, San Diego Metropolitan Transit, British Colum- bia's TransLink, and Portland's TriMet, reported increasing demand for their bicycle services, indicated by fully loaded bicycle racks and bicyclists queuing up for limited space on rail cars, although no ridership data were available to quan- tify this trend. Several transit agencies reported anecdotal evidence that their bike-on-rail services had a broad base of ridership, with bicyclists of all genders and from all income groups. Only the RTD reported user statistics for their bicycle-on-rail transit service. The user statistics came from a survey of bike-on- light-rail permit holders, conducted in 2003. The light rail system in Denver serves urban and suburban communities with varying incomes, and RTD identified the age and income categories of the greatest numbers of bike-on-rail users. The largest user group is that between the ages of 40 and 49, has household income between $50,000 and $74,999, and lives in households with two automobiles. CUSTOMER SATISFACTION Transit agencies participating in this study reported positive reactions from bicyclists regarding the accommodation of bicycles on transit. Both light and heavy rail transit providers reported some negative reactions from transit station staff unfamiliar with the rules regarding bicyclists on their transit system. Commuter rail providers did not report any negative reactions from staff, but did note that reactions from staff had been neutral rather than positive. Generally, transit agencies FIGURE 15 Light rail car designed with bike rack--Twin Cities also reported neutral reactions from nonbicycling transit Metro Transit. (Source: Michael Jackson, Maryland DOT.) customers. Regulations that prohibit bicyclists during peak TABLE 8 BICYCLE-ON-HEAVY-RAIL SERVICES Type of Service Transit Agencies (Location) Bicycles allowed on board trains Massachusetts Bay Transportation Authority (Boston, MA) only during off-peak hours and Southeastern Pennsylvania Transportation Authority (Philadelphia, PA) can only use designated areas in Washington Metropolitan Area Transit Authority (Washington, DC) each train car Bicycles allowed on board trains at New York City Transit (New York City, NY) any time they will fit Maryland Transit Administration (Baltimore, MD)* Bicycles allowed on board trains Chicago Transit Authority (Chicago, IL) only during off-peak hours; can use any part of the train Bicyclists allowed to bring bike on Bay Area Rapid Transit (San Francisco, CA) board during off-peak hours and Los Angeles Metropolitan Transportation Authority (Los Angeles, CA) on reverse commute direction trains during peak hours *Bicycles are allowed on board only in designated areas.

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28 TABLE 9 BICYCLE-ON-COMMUTER-RAIL SERVICES Type of Service Transit Agencies (Location) Bicyclists allowed to bring bike on New Jersey Transit Corp. (NJ TRANSIT) (Newark, NJ) board in designated areas Southeastern Pennsylvania Transportation Authority (Philadelphia, PA)* Up to four bicycles can be tied Orange County Transportation Authority (Orange, CA) down in each rail car Bicycles stored on racks or hooks Amtrak Capitol Corridor (Sacramento and Bay Area, CA) in each rail car Caltrain** New Jersey Transit Corp. (NJ TRANSIT) (Newark, NJ) San Joaquin Regional Rail Commission (Stockton, CA)** Only enclosed folding bicycles are Maryland Transit Administration (Baltimore, MD) (MARC Train Service) allowed on trains *Bicyclists are not allowed to bring bicycles on board during peak hours. **Designated cars with bicycle racks are provided. FIGURE 16 Altamount Commuter Express designates one rail car per train for carrying up to 17 bicycles. FIGURE 17 Altamont Commuter Express allows space for an FIGURE 18 New Jersey Transit Corp. provides hooks for additional two to four bicycles as overflow on remaining rail cars. hanging bicycles on its River LINE light rail service.