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45 APPENDIX B Survey Questionnaire

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46 Integration of Bicycles and Transit Questionnaire--Administered On-line, November 2004 INTRODUCTION AND GENERAL QUESTIONS 1. General Background c. Are you b. Max. no. currently in In the past decade, many transit agencies have developed programs of bicycles the initial that integrate bicycles and transit, such as adding bicycle-on-bus that can be stages of racks, allowing bicycles on transit, providing bicycle parking at a. Year served per developing bus/rail stations, and working with local agencies to create bikeways Established vehicle this service? that access transit. These programs have been the result of increased Bike on bus (local awareness of bicycling as a viable component of the transportation service bus system) system. The result, in many cases, has been increased transit and Bike on bicycle usage. commuter/express bus This survey is intended to gather information on these types of bicycle Bike on light rail and transit integration programs so that other transit agencies can learn (streetcar, tramway, from these experiences. Your responses will be used to create an or trolley) updated TCRP Integration of Bicycles and Transit Synthesis. We Bike on heavy rail would like you to fill out this survey as completely as possible, but (metro, subway, rapid you do not need to respond to every question--in some cases you may transit, or rapid rail) not have the information available or have time to research your response. Any information that you can provide will be useful. Bike on commuter rail (metropolitan rail, If you have any questions about this survey, please contact Bob regional rail, Schneider of Toole Design Group at 301-362-1600, ext. 107. suburban rail) Thank you for taking the time to complete this survey! Bike on trolley bus Bike on ferry Please enter your general background information into the cells Bike on vanpool below: Bike on paratransit or taxi 1. Transit Agency Name/Address Bike parking at transit stops/stations Transit Agency Name: Staffed bicycle Street: facilities at stations City: (e.g., "bike stations") State/Province: Zip/Postal Code: 2. Has your agency made any efforts to inventory and/or improve bicycle access to transit stops and stations outside of the station 2. Contact Information property? Please describe. Contact Name: 3. Before moving to the following sections on specific bicycle Title: services, please add any additional general comments about your Telephone: agency's bicycle services that have not been covered in the section Fax: above: E-mail Address: Bike on Transit Web Page Address (if available): 3 and 4. Logic to Individual Sections 3. Transit Agency Background 1. The questions in the remaining sections of the survey address specific types of bicycle services. Please select one of the following Service Area Size (sq. mi): services provided by your agency to begin answering the relevant Service Area Population: questions. At the end of each section, you will be given the Total Size of Active Fleet: opportunity to answer questions related to additional services or to end Annual Unlinked Passenger Trips: the survey. 2. Bicycle and Transit Integration Services Background ___I have completed all the relevant sections and am ready to end the survey 1. The table below lists different types of bicycle services that transit ___Bike on bus (local service bus system) agencies may provide. Please fill in information about bicycle services ___Bike on commuter/express bus that your agency currently provides or would consider providing. ___Bike on light rail ___Bike on heavy rail ___Bike on commuter rail ___Bike on trolley bus ___Bike on ferry ___Bike on vanpool ___Bike on paratransit or taxi ___Bike parking at transit stops/stations ___Staffed facilities at stations ("bike stations") ___Other (please specify):

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47 QUESTIONS FOR AGENCIES OFFERING BIKE ON BUS SERVICE ON A LOCAL BUS SYSTEM 5. Bike on Bus (local service bus system) 1. Does your agency have a written policy addressing this bicycle 1. Please provide a brief description of the bike on bus service that service? your agency provides (e.g., bike rack for three bicycles on the front of ___Yes buses; bicycles allowed inside buses; bicycles stored in compartments ___No on bottom or at the back of the bus): 10. Bike on Bus (local)--Bike Policies 2. How many bicyclists are served annually with this service? 1. If that policy is on-line, what is the web address? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 11. Bike on Bus (local) Policies 2 4. What groups have been instrumental in advocating for this service? 1. At what level within your agency was your written policy for this bicycle service approved? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle on bus loading/storage equipment? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors Manufacturer: ___Agency director Model: ___Top-level agency staff Year of purchase: ___Mid-level agency staff ___Other (please specify): 6. What purpose does bicycle on bus service serve? How does it contribute to the agency's mission? 2. Has your agency done marketing programs for this bicycle on bus service (including advertising educational classes for bike on transit 7. Has your agency made alterations to this bicycle service since its users)? inception? If yes, how has the service been altered and why? ___Yes ___No 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? 12. Bike on Bus (local) Policies 3 Positive Neutral Negative 1. Please list the components and costs and describe the effectiveness Bicyclists of the marketing program(s) below Regular transit users Components of marketing program #1: Transit vehicle Cost of program #1: operators (e.g., Effectiveness of program #1: bus drivers, train Components of marketing program #2: conductors) Cost of program #2: Transit agency Effectiveness of program #2: staff General public 13. Bike on Bus (local) Policies 4 9. Please provide any additional comments on the reactions of various 1. What types of data does your agency collect to quantify the number groups referred to in the previous question. of people and types of trips made using bicycle on bus service? 10. Were route schedules changed to accommodate this bicycle on Data Has Been transit service? Data Collected Made Frequency of ___Yes by Agency Available to Data ___No the Public Collection Counts of bicycle on 6. Bike on Bus (local service bus system) 2 transit users Surveys of 1. If route schedules were changed, please provide additional details. bicycle on transit users 7. Bike on Bus (local service bus system) 3 Counts of bicyclists 1. Are there external groups or agencies that provide assistance with turned away your agency's bicycle on bus service? due to lack of ___Yes capacity ___No 2. What types of counts, demographic information, or trip purpose 8. Bike on Bus (local service bus system) 4 data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that are already 1. If there are external groups or agencies that provide assistance, being collected by your agency.) please provide additional details. 3. If your agency has established any performance measures for this 9. Bike on Bus (local service bus system) 5 bicycle service, please list them below. State whether or not these

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48 bicycle-related performance measures are included in your agency's 16. Bike on Bus (local) Safety and Security overall performance measures. 1. Please rate the magnitude of any problems you have had with the 14. Bike on Bus (local) Usage Patterns and User Demographics following (check appropriate box): 1. How has the number of people using bicycle on bus service No Minor Moderate Major changed since its inception? (Please provide numbers to describe Problem Problem Problem Problem changes, if possible.) Damage to bicycles on the bus 2. Are there any times that this bicycle service reaches capacity? If Injuries to other yes, how often is it at capacity? transit passengers Damage to 3. What types of people (age, gender, income level, employment property in the sector, etc.) use this bicycle service (if known)? transit vehicle Injuries to people 4. What types of trips (for work, school, shopping, visiting friends, outside transit etc.) are most commonly made by people using this bicycle service vehicle (if known)? (pedestrians) Damage to 15. Bike on Bus (local) Cost property in and near the street 1. What was the initial quantity of equipment your agency purchased/developed for its bicycle on bus service? 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 2. What was the original capital cost of your agency's bicycle on bus equipment? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about 3. What percentage of the original capital cost of this equipment was terrorism/bombs)? If yes, please describe. paid by your transit agency? 17. Bike on Bus (local) Restrictions/Rules 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 1. Please describe any restrictions that your agency places on bicycle on bus service in relation to the following categories: 5. What is the annual cost of maintaining your agency's bicycle on bus equipment? Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: 6. What percentage of maintenance costs of this equipment are paid by Types of bicyclists prohibited (age, experience, licenses?): your transit agency? Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: 7. What source(s) of funding does your agency use to maintain this Special fees required: service? 18. Bike on Bus (local) Training and Education 8. How much staff time does your agency spend on this bicycle service each year? 1. Please describe any training or education that your agency offers for bicycle on bus services to the following groups: 9. Was your agency's bicycle on bus equipment included with the original vehicles or was it retrofitted? Bicyclists: ___Included with original vehicles Transit vehicle operators (e.g., bus drivers): ___Retrofitted Transit agency staff: 10. If your agency has expanded its bicycle on bus services, please 2. Has your agency developed any CD-ROMs, presentations, or other describe this expansion below. Please reference the date of expansion, educational materials for use in training or education sessions? quantity, and cost of additional equipment. ___Yes ___No 19. Bike on Bus (local)--Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on bus program: 2. Please describe any challenges that your bicycle on bus program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on bus program:

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49 QUESTIONS FOR AGENCIES OFFERING BIKE ON BUS SERVICE ON A COMMUTER/EXPRESS BUS SYSTEM 20. Bike on Bus (commuter/express bus system) 24. Bike on Bus (commuter/express bus system) 5 1. Please provide a brief description of the bike on commuter bus 1. Does your agency have a written policy addressing this bicycle service that your agency provides (e.g., bike rack for three bicycles on service? the front of buses; bicycles allowed inside buses; bicycles stored in ___Yes compartments on bottom or at the back of the bus): ___No 2. How many bicyclists are served annually? 25. Bike on Bus (commuter/express)--Bike Policies 3. List any obstacles to providing this service (your agency may have 1. If that policy is on-line, what is the web address? addressed them or still be faced by them). 26. Bike on Bus (commuter/express) Policies 2 4. What groups have been instrumental in advocating for this service? 1. At what level within your agency was your written policy for this 5. What are the manufacturer, model, and year of purchase of your bicycle service approved? agency's bicycle on bus loading/storage equipment? ___Public official(s) (mayor, governor, council, etc.) Manufacturer: ___Board of directors Model: ___Agency director Year of purchase: ___Top-level agency staff ___Mid-level agency staff 6. What purpose does bicycle on commuter bus service serve? How ___Other (please specify): does it contribute to the agency's mission? 2. Has your agency done marketing programs for this bicycle on 7. Has your agency made alterations to this bicycle service since its commuter bus service (including advertising educational classes for inception? If yes, how has the service been altered and why? bike on transit users)? ___Yes 8. How have each of the following groups reacted to this bicycle ___No service (check appropriate box)? 27. Bike on Bus (commuter/express) Policies 3 Positive Neutral Negative Bicyclists 1. Please list the components and costs and describe the effectiveness Regular transit of the marketing program(s) below users Transit vehicle Components of marketing program #1: operators (e.g., Cost of program #1: bus drivers, train Effectiveness of program #1: conductors) Components of marketing program #2: Transit agency Cost of program #2: staff Effectiveness of program #2: General public 28. Bike on Bus (commuter/express) Policies 4 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on commuter bus 10. Were route schedules changed to accommodate this bicycle on service? transit service? ___Yes Data Has Been ___No Data Collected Made Frequency of by Agency Available to Data 21. Bike on Bus (commuter/express bus system) 2 the Public Collection Counts of 1. If route schedules were changed, please provide additional details. bicycle on transit users 22. Bike on Bus (commuter/express bus system) 3 Surveys of bicycle on 1. Are there external groups or agencies that provide assistance with transit users your agency's bicycle on bus service? Counts of ___Yes bicyclists ___No turned away due to lack of 23. Bike on Bus (commuter/express bus system) 4 capacity 1. If there are external groups or agencies that provide assistance, please provide additional details. 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation

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50 to this bicycle service? (You may list new data or data that are already No Minor Moderate Major being collected by your agency.) Problem Problem Problem Problem Damage to 3. If your agency has established any performance measures for this bicycles on bicycle service, please list them below. State whether or not these the bus bicycle-related performance measures are included in your agency's Injuries to overall performance measures. other transit passengers 29. Bike on Bus (commuter/express) User Patterns Damage to property in 1. How has the number of people using bicycle on commuter bus the transit service changed since its inception? (Please provide numbers to vehicle describe changes, if possible.) Injuries to people 2. Are there any times that this bicycle service reaches capacity? If outside transit yes, how often is it at capacity? vehicle (pedestrians) 3. What types of people (age, gender, income level, employment Damage to sector, etc.) use this bicycle service (if known)? property in and near the 4. What types of trips (for work, school, shopping, visiting friends, street etc.) are most commonly made by people using this bicycle service (if known)? 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 30. Bike on Bus (commuter/express) Cost 3. Have any liability issues been raised (or actual lawsuits filed) in 1. What was the initial quantity of equipment your agency relation to this bicycle service (including concerns about purchased/developed for its bicycle on commuter bus service? terrorism/bombs)? If yes, please describe. 2. What was the original capital cost of your agency's bicycle on 32. Bike on Bus (commuter/express) Restrictions/Rules commuter bus equipment? 1. Please describe any restrictions that your agency places on bicycle 3. What percentage of the original capital cost of this equipment was on commuter bus service in relation to the following categories: paid by your transit agency? Time of day and day of week bicycles are prohibited: 4. What source(s) of funding did your agency use to pay for the Types of bicycles prohibited: original capital cost of this service? Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: 5. What is the annual cost of maintaining your agency's bicycle on Special permits required: commuter bus equipment? Special fees required: 6. What percentage of maintenance costs of this equipment are paid by 33. Bike on Bus (commuter/express) Training and Education your transit agency? 1. Please describe any training or education that your agency offers for 7. What source(s) of funding does your agency use to maintain this bicycle on commuter bus services to the following groups: service? Bicyclists: 8. How much staff time does your agency spend on this bicycle Transit vehicle operators (e.g., bus drivers): service each year? Transit agency staff: 9. Was your agency's bicycle on commuter bus equipment included 2. Has your agency developed any CD-ROMs, presentations, or other with the original vehicles or was it retrofitted? educational materials for use in training or education sessions? ___Included with original vehicles ___Yes ___Retrofitted ___No 10. If your agency has expanded its bicycle on commuter bus services, 34. Bike on Bus (commuter/express)--Other Issues please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 1. Please describe any maintenance issues related to your agency's bicycle on bus program: 31. Bike on Bus (commuter/express) Safety and Security 2. Please describe any challenges that your bicycle on bus program 1. Please rate the magnitude of any problems you have had with the has faced in relation to this service (e.g., obstacles to implementation, following (check appropriate box): lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on bus program:

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51 QUESTIONS FOR AGENCIES OFFERING BIKE ON LIGHT RAIL SERVICE 35. Bike on Light Rail (streetcar, tramway, or trolley) ___Yes ___No 1. Please provide a brief description of the bike on light rail service that your agency provides (e.g., bike rack for five bicycles in front of 40. Bike on Light Rail--Bike Policies each rail car; bicycles allowed inside rail cars; bicycle allowed in the last rail car only): 1. If that policy is on-line, what is the web address? 2. How many bicyclists are served annually? 41. Bike on Light Rail Policies 2 3. List any obstacles to providing this service (your agency may have 1. At what level within your agency was your written policy for this addressed them or still be faced by them). bicycle service approved? 4. What groups have been instrumental in advocating for this service? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors 5. What are the manufacturer, model, and year of purchase of your ___Agency director agency's bicycle on light rail loading/storage equipment? ___Top-level agency staff ___Mid-level agency staff Manufacturer: ___Other (please specify): Model: Year of purchase: 2. Has your agency done marketing programs for this bicycle on bus service (including advertising educational classes for bike on transit 6. What purpose does bicycle on light rail service serve? How does it users)? contribute to the agency's mission? ___Yes ___No 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 42. Bike on Light Rail Policies 3 8. How have each of the following groups reacted to this bicycle 1. Please list the components and costs and describe the effectiveness service (check appropriate box)? of the marketing program(s) below Positive Neutral Negative Components of marketing program #1: Bicyclists Cost of program #1: Regular transit users Effectiveness of program #1: Transit vehicle Components of marketing program #2: operators (e.g., bus Cost of program #2: drivers, train Effectiveness of program #2: conductors) Transit agency staff 43. Bike on Light Rail Policies 4 General public 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on light rail service? 9. Were route schedules changed to accommodate this bicycle on transit service? Data Has Been Frequency ___Yes Data Collected Made Available of Data ___No by Agency to the Public Collection Counts of 36. Bike on Light Rail 2 bicycle on transit users 1. If route schedules were changed, please provide additional details. Surveys of bicycle on 37. Bike on Light Rail 3 transit users 1. Are there external groups or agencies that provide assistance with Counts of your agency's bicycle on light rail service? bicyclists ___Yes turned away ___No due to lack of capacity 38. Bike on Light Rail 4 2. What types of counts, demographic information, or trip purpose 1. If there are external groups or agencies that provide assistance, data would be most useful for your transit agency to obtain in relation please provide additional details. to this bicycle service? (You may list new data or data that are already being collected by your agency.) 39. Bike on Light Rail 5 3. If your agency has established any performance measures for this 1. Does your agency have a written policy addressing this bicycle bicycle service, please list them below. State whether or not these service? bicycle-related performance measures are included in your agency's overall performance measures.

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52 44. Bike on Light Rail Usage Patterns and User Demographics 46. Bike on Light Rail Safety and Security 1. How has the number of people using bicycle on light rail service 1. Please rate the magnitude of any problems you have had with the changed since its inception? (Please provide numbers to describe following (check appropriate box): changes, if possible.) No Minor Moderate Major 2. Are there any times that this bicycle service reaches capacity? If Problem Problem Problem Problem yes, how often is it at capacity? Damage to bicycles on the rail car 3. What types of people (age, gender, income level, employment Injuries to other sector, etc.) use this bicycle service (if known)? transit passengers Damage to property 4. What types of trips (for work, school, shopping, visiting friends, in the transit etc.) are most commonly made by people using this bicycle service vehicle (if known)? Injuries to people outside transit 45. Bike on Light Rail Cost vehicle (pedestrians) 1. What was the initial quantity of equipment your agency Damage to property purchased/developed for its bicycle on light rail service? in and near the street 2. What was the original capital cost of your agency's bicycle on light rail equipment? 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about 4. What source(s) of funding did your agency use to pay for the terrorism/bombs)? If yes, please describe. original capital cost of this service? 47. Bike on Light Rail Restrictions/Rules 5. What is the annual cost of maintaining your agency's bicycle on light rail equipment? 1. Please describe any restrictions that your agency places on bicycle on light rail service in relation to the following categories: 6. What percentage of maintenance costs of this equipment are paid by your transit agency? Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: 7. What source(s) of funding does your agency use to maintain this Types of bicyclists prohibited (age, experience, licenses?): service? Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: 8. How much staff time does your agency spend on this bicycle Special fees required: service each year? 48. Bike on Light Rail Training and Education 9. Was your agency's bicycle on light rail equipment included with the original vehicles or was it retrofitted? 1. Please describe any training or education that your agency offers for ___Included with original vehicles bicycle on light rail services to the following groups: ___Retrofitted Bicyclists: 10. If your agency has expanded its bicycle on light rail services, Transit vehicle operators (e.g., bus drivers): please describe this expansion below. Please reference the date of Transit agency staff: expansion, quantity, and cost of additional equipment. 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 49. Bike on Light Rail--Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on light rail program: 2. Please describe any challenges that your bicycle on light rail program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on light rail program:

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53 QUESTIONS FOR AGENCIES OFFERING BIKE ON HEAVY RAIL SERVICE 50. Bike on Heavy Rail 54. Bike on Heavy Rail 5 1. Please provide a brief description of the bike on heavy rail service 1. Does your agency have a written policy addressing this bicycle that your agency provides (e.g., bike rack for five bicycles in each rail service? car; bicycles allowed inside rail cars; bicycles in baggage ___Yes compartments): ___No 2. How many bicyclists are served annually? 55. Bike on Heavy Rail--Bike Policies 3. List any obstacles to providing this service (your agency may have 1. If that policy is on-line, what is the web address? addressed them or still be faced by them). 56. Bike on Heavy Rail Policies 2 4. What groups have been instrumental in advocating for this service? 1. At what level within your agency was your written policy for this 5. What are the manufacturer, model, and year of purchase of your bicycle service approved? agency's bicycle on heavy rail loading/storage equipment? ___Public official(s) (mayor, governor, council, etc.) Manufacturer: ___Board of directors Model: ___Agency director Year of purchase: ___Top-level agency staff ___Mid-level agency staff 6. What purpose does bicycle on heavy rail service serve? How does it ___Other (please specify): contribute to the agency's mission? 2. Has your agency done marketing programs for this bicycle on 7. Has your agency made alterations to this bicycle service since its heavy rail service (including advertising educational classes for bike inception? If yes, how has the service been altered and why? on transit users)? ___Yes 8. How have each of the following groups reacted to this bicycle ___No service (check appropriate box)? 57. Bike on Heavy Rail Policies 3 Positive Neutral Negative Bicyclists 1. Please list the components and costs and describe the effectiveness Regular transit of the marketing program(s) below users Transit vehicle Components of marketing program #1: operators (e.g., Cost of program #1: bus drivers, train Effectiveness of program #1: conductors) Components of marketing program #2: Transit agency Cost of program #2: staff Effectiveness of program #2: General public 58. Bike on Heavy Rail Policies 4 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on heavy rail service? 10. Were route schedules changed to accommodate this bicycle on transit service? Data Has Been ___Yes Data Collected Made Frequency of ___No by Agency Available to Data the Public Collection 51. Bike on Heavy Rail 2 Counts of bicycle on 1. If route schedules were changed, please provide additional details. transit users Surveys of 52. Bike on Heavy Rail 3 bicycle on transit users 1. Are there external groups or agencies that provide assistance with Counts of your agency's bicycle on bus service? bicyclists ___Yes turned away ___No due to lack of capacity 53. Bike on Heavy Rail 4 1. If there are external groups or agencies that provide assistance, please provide additional details.

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54 59. Bike on Heavy Rail Usage Patterns and User Demographics 61. Bike on Heavy Rail Safety and Security 1. How has the number of people using bicycle on heavy rail service 1. Please rate the magnitude of any problems you have had with the changed since its inception? (Please provide numbers to describe following (check appropriate box): changes, if possible.) No Minor Moderate Major 2. Are there any times that this bicycle service reaches capacity? If Problem Problem Problem Problem yes, how often is it at capacity? Damage to bicycles on the 3. What types of people (age, gender, income level, employment rail car sector, etc.) use this bicycle service (if known)? Injuries to other transit passengers 4. What types of trips (for work, school, shopping, visiting friends, Damage to etc.) are most commonly made by people using this bicycle service property in the (if known)? transit vehicle Injuries to people 60. Bike on Heavy Rail Cost outside transit vehicle 1. What was the initial quantity of equipment your agency (pedestrians) purchased/developed for its bicycle on heavy rail service? Damage to property in and 2. What was the original capital cost of your agency's bicycle on near the street heavy rail equipment? 2. If you have safety or security problems, what has your agency done 3. What percentage of the original capital cost of this equipment was or planned to do about these problems? paid by your transit agency? 3. Have any liability issues been raised (or actual lawsuits filed) in 4. What source(s) of funding did your agency use to pay for the relation to this bicycle service (including concerns about original capital cost of this service? terrorism/bombs)? If yes, please describe. 5. What is the annual cost of maintaining your agency's bicycle on 62. Bike on Heavy Rail Restrictions/Rules heavy rail equipment? 1. Please describe any restrictions that your agency places on bicycle 6. What percentage of maintenance costs of this equipment are paid by on heavy rail service in relation to the following categories: your transit agency? Time of day and day of week bicycles are prohibited: 7. What source(s) of funding does your agency use to maintain this Types of bicycles prohibited: service? Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: 8. How much staff time does your agency spend on this bicycle Special permits required: service each year? Special fees required: 9. Was your agency's bicycle on heavy rail equipment included with 63. Bicycle on Heavy Rail---Training and Education the original vehicles or was it retrofitted? ___Included with original vehicles 1. Please describe any training or education that your agency offers for ___Retrofitted bicycle on heavy rail services to the following groups: 10. If your agency has expanded its bicycle on heavy rail services, Bicyclists: please describe this expansion below. Please reference the date of Transit Operators (e.g., train conductors): expansion, quantity, and cost of additional equipment. Transit agency staff: 64. Bike on Heavy Rail--Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on heavy rail program: 2. Please describe any challenges that your bicycle on heavy rail program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on heavy rail program:

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55 QUESTIONS FOR AGENCIES OFFERING BIKE ON COMMUTER RAIL SERVICE 65. Bike on Commuter Rail 69. Bike on Commuter Rail 5 1. Please provide a brief description of the bike on commuter rail 1. Does your agency have a written policy addressing this bicycle service that your agency provides (e.g., bike rack for five bicycles in service? front of each rail car; bicycles allowed inside rail cars; bicycles in ___Yes baggage compartments): ___No 2. How many bicyclists are served annually? 70. Bike on Commuter Rail--Bike Policies 3. List any obstacles to providing this service (your agency may have 1. If that policy is on-line, what is the web address? addressed them or still be faced by them). 71. Bike on Commuter Rail Policies 2 4. What groups have been instrumental in advocating for this service? 1. At what level within your agency was your written policy for this 5. What are the manufacturer, model, and year of purchase of your bicycle service approved? agency's bicycle on commuter rail loading/storage equipment? ___Public official(s) (mayor, governor, council, etc.) Manufacturer: ___Board of directors Model: ___Agency director Year of purchase: ___Top-level agency staff ___Mid-level agency staff 6. What purpose does bicycle on commuter rail service serve? How ___Other (please specify): does it contribute to the agency's mission? 2. Has your agency done marketing programs for this bicycle on 7. Has your agency made alterations to this bicycle service since its commuter rail service (including advertising educational classes for inception? If yes, how has the service been altered and why? bike on transit users)? ___Yes 8. How have each of the following groups reacted to this bicycle ___No service (check appropriate box)? 72. Bike on Commuter Rail Policies 3 Positive Negative Neutral Bicyclists 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Regular transit users Components of marketing program #1: Transit vehicle Cost of program #1: operators (e.g., Effectiveness of program #1: bus drivers, train Components of marketing program #2: conductors) Cost of program #2: Transit agency Effectiveness of program #2: staff General public 73. Bike on Commuter Rail Policies 4 9. Please provide any additional comments on the reactions of various 1. What types of data does your agency collect to quantify the number groups referred to in the previous question. of people and types of trips made using bicycle on commuter rail service? 10. Were route schedules changed to accommodate this bicycle on transit service? Data Has Been ___Yes Data Collected Made Frequency of ___No by Agency Available to Data the Public Collection 66. Bike on Commuter Rail 2 Counts of bicycle on 1. If route schedules were changed, please provide additional details. transit users Surveys of 67. Bike on Commuter Rail 3 bicycle on transit users 1. Are there external groups or agencies that provide assistance with Counts of your agency's bicycle on commuter rail service? bicyclists ___Yes turned away ___No due to lack of capacity 68. Bike on Commuter Rail 4 2. What types of counts, demographic information, or trip purpose 1. If there are external groups or agencies that provide assistance, data would be most useful for your transit agency to obtain in relation please provide additional details. to this bicycle service? (You may list new data or data that are already being collected by your agency.)

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60 3. If your agency has established any performance measures for this 106. Bike on Ferry Safety and Security bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's 1. Please rate the magnitude of any problems you have had with the overall performance measures. following (check appropriate box): 104. Bike on Ferry Usage Patterns and User Demographics No Minor Moderate Major Problem Problem Problem Problem 1. How has the number of people using bicycle on ferry service Damage to changed since its inception? (Please provide numbers to describe bicycles on the changes, if possible.) ferry Injuries to other 2. Are there any times that this bicycle service reaches capacity? If transit passengers yes, how often is it at capacity? Damage to property in the 3. What types of people (age, gender, income level, employment transit vehicle sector, etc.) use this bicycle service (if known)? Injuries to people outside transit 4. What types of trips (for work, school, shopping, visiting friends, vehicle etc.) are most commonly made by people using this bicycle service (pedestrians) (if known)? Damage to property in and 105. Bike on Ferry Cost near the street 1. What was the initial quantity of equipment your agency 2. If you have safety or security problems, what has your agency done purchased/developed for its bicycle on ferry service? or planned to do about these problems? 2. What was the original capital cost of your agency's bicycle on ferry 3. Have any liability issues been raised (or actual lawsuits filed) in equipment? relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 107. Bike on Ferry Restrictions/Rules 4. What source(s) of funding did your agency use to pay for the 1. Please describe any restrictions that your agency places on bicycle original capital cost of this service? on ferry service in relation to the following categories: 5. What is the annual cost of maintaining your agency's bicycle on Time of day and day of week bicycles are prohibited: ferry equipment? Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): 6. What percentage of maintenance costs of this equipment are paid by Routes, lines, stops, or stations where bicycles are prohibited: your transit agency? Special permits required: Special fees required: 7. What source(s) of funding does your agency use to maintain this service? 108. Bike on Ferry Training and Education 8. How much staff time does your agency spend on this bicycle 1. Please describe any training or education that your agency offers for service each year? bicycle on ferry services to the following groups: 9. Was your agency's bicycle on ferry equipment included with the Bicyclists: original vehicles or was it retrofitted? Transit vehicle operators (e.g., bus drivers): ___Included with original vehicles Transit agency staff: ___Retrofitted 2. Has your agency developed any CD-ROMs, presentations, or other 10. If your agency has expanded its bicycle on bus services, please educational materials for use in training or education sessions? describe this expansion below. Please reference the date of expansion, ___Yes quantity, and cost of additional equipment. ___No 109. Bike on Ferry--Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on ferry program: 2. Please describe any challenges that your bicycle on ferry program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on ferry program:

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61 QUESTIONS FOR AGENCIES OFFERING BIKE ON VANPOOL SERVICE 110. Bike on Vanpool 114. Bike on Vanpool 5 1. Please provide a brief description of the bike on vanpool service 1. Does your agency have a written policy addressing this bicycle that your agency provides (e.g., bike rack for two bicycles on the back service? of vans; bike rack for four bicycles on top of vans): ___Yes ___No 2. How many bicyclists are served annually? 115. Bike on Vanpool--Bike Policies 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 1. If that policy is on-line, what is the web address? 4. What groups have been instrumental in advocating for this service? 116. Bike on Vanpool Policies 2 5. What are the manufacturer, model, and year of purchase of your 1. At what level within your agency was your written policy for this agency's bicycle on vanpool loading/storage equipment? bicycle service approved? Manufacturer: ___Public official(s) (mayor, governor, council, etc.) Model: ___Board of directors Year of purchase: ___Agency director ___Top-level agency staff 6. What purpose does bicycle on vanpool service serve? How does it ___Mid-level agency staff contribute to the agency's mission? ___Other (please specify): 7. Has your agency made alterations to this bicycle service since its 2. Has your agency done marketing programs for this bicycle on bus inception? If yes, how has the service been altered and why? service (including advertising educational classes for bike on transit users)? 8. How have each of the following groups reacted to this bicycle ___Yes service (check appropriate box)? ___No Positive Neutral Negative 117. Bike on Vanpool Policies 3 Bicyclists Regular transit 1. Please list the components and costs and describe the effectiveness users of the marketing program(s) below Transit vehicle operators (e.g., Components of marketing program #1: bus drivers, train Cost of program #1: conductors) Effectiveness of program #1: Transit agency Components of marketing program #2: staff Cost of program #2: General public Effectiveness of program #2: 9. Please provide any additional comments on the reactions of various 118. Bike on Vanpool Policies 4 groups referred to in the previous question. 1. What types of data does your agency collect to quantify the number 10. Were route schedules changed to accommodate this bicycle on of people and types of trips made using bicycle on vanpool service? transit service? ___Yes Data Has Been ___No Data Collected Made Frequency of by Agency Available to Data 111. Bike on Vanpool 2 the Public Collection Counts of 1. If route schedules were changed, please provide additional details. bicycle on transit users 112. Bike on Vanpool 3 Surveys of bicycle on 1. Are there external groups or agencies that provide assistance with transit users your agency's bicycle on vanpool service? Counts of ___Yes bicyclists ___No turned away due to lack of 113. Bike on Vanpool 4 capacity 1. If there are external groups or agencies that provide assistance, 2. What types of counts, demographic information, or trip purpose please provide additional details. data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that is already being collected by your agency.)

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62 3. If your agency has established any performance measures for this 121. Bike on Vanpool Safety and Security bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's 1. Please rate the magnitude of any problems you have had with the overall performance measures. following (check appropriate box): 119. Bike on Vanpool Usage Patterns and User Demographics No Minor Moderate Major Problem Problem Problem Problem 1. How has the number of people using bicycle on vanpool service Damage to bicycles changed since its inception? (Please provide numbers to describe on the vans changes, if possible.) Injuries to other transit passengers 2. Are there any times that this bicycle service reaches capacity? If Damage to property yes, how often is it at capacity? in the transit vehicle Injuries to people 3. What types of people (age, gender, income level, employment outside transit sector, etc.) use this bicycle service (if known)? vehicle (pedestrians) Damage to property 4. What types of trips (for work, school, shopping, visiting friends, in and near the etc.) are most commonly made by people using this bicycle service street (if known)? 2. If you have safety or security problems, what has your agency done 120. Bike on Vanpool Cost or planned to do about these problems? 1. What was the initial quantity of equipment your agency 3. Have any liability issues been raised (or actual lawsuits filed) in purchased/developed for its bicycle on vanpool service? relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 2. What was the original capital cost of your agency's bicycle on vanpool equipment? 122. Bike on Vanpool Restrictions/Rules 3. What percentage of the original capital cost of this equipment was 1. Please describe any restrictions that your agency places on bicycle paid by your transit agency? on vanpool service in relation to the following categories: 4. What source(s) of funding did your agency use to pay for the Time of day and day of week bicycles are prohibited: original capital cost of this service? Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): 5. What is the annual cost of maintaining your agency's bicycle on Routes, lines, stops, or stations where bicycles are prohibited: vanpool equipment? Special permits required: Special fees required: 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 123. Bike on Vanpool Training and Education 7. What source(s) of funding does your agency use to maintain this 1. Please describe any training or education that your agency offers for service? bicycle on vanpool services to the following groups: 8. How much staff time does your agency spend on this bicycle Bicyclists: service each year? Transit vehicle operators (e.g., bus drivers): Transit agency staff: 9. Was your agency's bicycle on vanpool equipment included with the original vehicles or was it retrofitted? 2. Has your agency developed any CD-ROMs, presentations, or other ___Included with original vehicles educational materials for use in training or education sessions? ___Retrofitted ___Yes ___No 10. If your agency has expanded its bicycle on vanpool services, please describe this expansion below. Please reference the date of 124. Bike on Vanpool--Other Issues expansion, quantity, and cost of additional equipment. 1. Please describe any maintenance issues related to your agency's bicycle on vanpool program: 2. Please describe any challenges that your bicycle on vanpool program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on vanpool program:

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63 QUESTIONS FOR AGENCIES OFFERING BIKE ON PARATRANSIT SERVICE 125. Bike on Paratransit or Taxi 129. Bike on Paratransit/Taxi 5 1. Please provide a brief description of the bike on paratransit/taxi 1. Does your agency have a written policy addressing this bicycle service that your agency provides (e.g., bike rack for two bicycles on service? back of vans; bike rack for four bicycles on top of vans): ___Yes ___No 2. How many bicyclists are served annually? 130. Bike on Paratransit or Taxi--Bike Policies 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 1. If that policy is on-line, what is the web address? 4. What groups have been instrumental in advocating for this service? 131. Bike on Paratransit or Taxi Policies 2 5. What are the manufacturer, model, and year of purchase of your 1. At what level within your agency was your written policy for this agency's bicycle on paratransit/taxi loading/storage equipment? bicycle service approved? Manufacturer: Public official(s) (mayor, governor, council, etc.) Model: Board of directors Year of purchase: Agency director Top-level agency staff 6. What purpose does bicycle on paratransit/taxi service serve? How Mid-level agency staff does it contribute to the agency's mission? Other (please specify): 7. Has your agency made alterations to this bicycle service since its 2. Has your agency done marketing programs for this bicycle on inception? If yes, how has the service been altered and why? paratransit/taxi service (including advertising educational classes for bike on transit users)? 8. How have each of the following groups reacted to this bicycle ___Yes service (check appropriate box)? ___No Positive Neutral Negative 132. Bike on Paratransit or Taxi Policies 3 Bicyclists Regular transit 1. Please list the components and costs and describe the effectiveness users of the marketing program(s) below Transit vehicle operators (e.g., Components of marketing program #1: bus drivers, train Cost of program #1: conductors) Effectiveness of program #1: Transit agency Components of marketing program #2: staff Cost of program #2: General public Effectiveness of program #2: 9. Please provide any additional comments on the reactions of various 133. Bike on Paratransit or Taxi Policies 4 groups referred to in the previous question. 1. What types of data does your agency collect to quantify the number 10. Were route schedules changed to accommodate this bicycle on of people and types of trips made using bicycle on paratransit/taxi transit service? service? ___Yes ___No Data Has Been Data Collected Made Frequency of 126. Bike on Paratransit/Taxi 2 by Agency Available to Data the Public Collection 1. If route schedules were changed, please provide additional details. Counts of bicycle on 127. Bike on Paratransit/Taxi 3 transit users Surveys of 1. Are there external groups or agencies that provide assistance with bicycle on your agency's bicycle on paratransit/taxi service? transit users ___Yes Counts of ___No bicyclists turned away 128. Bike on Paratransit/Taxi 4 due to lack of capacity 1. If there are external groups or agencies that provide assistance, please provide additional details. 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that is already being collected by your agency.)

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64 3. If your agency has established any performance measures for this 1. Please rate the magnitude of any problems you have had with the bicycle service, please list them below. State whether or not these following (check appropriate box): bicycle-related performance measures are included in your agency's overall performance measures. No Minor Moderate Major Problem Problem Problem Problem 134. Bike on Paratransit/Taxi Usage Patterns and User Damage to Demographics bicycles on the vehicles 1. How has the number of people using bicycle on paratransit/taxi Injuries to other service changed since its inception? (Please provide numbers to transit passengers describe changes, if possible.) Damage to property in the 2. Are there any times that this bicycle service reaches capacity? If transit vehicle yes, how often is it at capacity? Injuries to people outside transit 3. What types of people (age, gender, income level, employment vehicle sector, etc.) use this bicycle service (if known)? (pedestrians) Damage to 4. What types of trips (for work, school, shopping, visiting friends, property in and etc.) are most commonly made by people using this bicycle service near the street (if known)? 2. If you have safety or security problems, what has your agency done 135. Bike on Paratransit or Taxi Cost or planned to do about these problems? 1. What was the initial quantity of equipment your agency 3. Have any liability issues been raised (or actual lawsuits filed) in purchased/developed for its bicycle on paratransit/taxi service? relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 2. What was the original capital cost of your agency's bicycle on paratransit/taxi equipment? 137. Bike on Paratransit or Taxi Restrictions/Rules 3. What percentage of the original capital cost of this equipment was 1. Please describe any restrictions that your agency places on bicycle paid by your transit agency? on paratransit/taxi service in relation to the following categories: 4. What source(s) of funding did your agency use to pay for the Time of day and day of week bicycles are prohibited: original capital cost of this service? Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): 5. What is the annual cost of maintaining your agency's bicycle on Routes, lines, stops, or stations where bicycles are prohibited: paratransit/taxi equipment? Special permits required: Special fees required: 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 138. Bike on Paratransit or Taxi Training and Education 7. What source(s) of funding does your agency use to maintain this 1. Please describe any training or education that your agency offers for service? bicycle on paratransit/taxi services to the following groups: 8. How much staff time does your agency spend on this bicycle Bicyclists: service each year? Transit vehicle operators (e.g., bus drivers): Transit agency staff: 9. Was your agency's bicycle on paratransit/taxi equipment included with the original vehicles or was it retrofitted? 2. Has your agency developed any CD-ROMs, presentations, or other ___Included with original vehicles educational materials for use in training or education sessions? ___Retrofitted ___Yes ___No 10. If your agency has expanded its bicycle on paratransit/taxi services, please describe this expansion below. Please reference the 139. Bike on Paratransit or Taxi--Other Issues date of expansion, quantity, and cost of additional equipment. 1. Please describe any maintenance issues related to your agency's 136. Bike on Paratransit or Taxi Safety and Security bicycle on paratransit/taxi program: 2. Please describe any challenges that your bicycle on paratransit/taxi program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on paratransit/taxi program:

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65 QUESTIONS FOR AGENCIES OFFERING BIKE PARKING AT TRANSIT STOPS/STATIONS 140. Bike Parking at Transit Stops/Stations 2. Does your agency have a written policy addressing this bicycle service? 1. Please provide a brief description of the bike parking service that ___Yes your agency provides (e.g., 50 bike racks at train stations; 2 bike racks ___No at each bus stop; 10 lockers at train station): 143. Bike Parking at Transit Stops/Stations Bike Policies 2. How many bicyclists are served annually? 1. If that policy is on-line, what is the web address? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 144. Bike Parking at Transit Stops/Stations Policies 2 4. What groups have been instrumental in advocating for this service? 1. At what level within your agency was your written policy for this bicycle service approved? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle racks and lockers? (Enter information for different ___Public official(s) (mayor, governor, council, etc.) types of racks and lockers if necessary.) ___Board of directors ___Agency director Manufacturer #1: ___Top-level agency staff Model #1: ___Mid-level agency staff Year of purchase #1: ___Other (please specify): Manufacturer #2: Model #2: 2. Has your agency done marketing programs for bicycle parking Year of purchase #2: (including advertising educational classes for bike on transit users)? Manufacturer #3: ___Yes Model #3: ___No Year of purchase #3: 145. Bike Parking at Transit Stops/Stations Policies 3 6. What purpose does the bike parking serve? How does it contribute to the agency's mission? 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below 7. Has your agency made alterations to its bicycle parking services over time? If yes, how has the service been altered and why? Components of marketing program #1: Cost of program #1: 8. How have each of the following groups reacted to this bicycle Effectiveness of program #1: service (check appropriate box)? Components of marketing program #2: Cost of program #2: Positive Neutral Negative Effectiveness of program #2: Bicyclists Regular transit 146. Bike Parking at Transit Stops/Stations Policies 4 users Transit vehicle 1. What types of data does your agency collect to quantify the number operators (e.g., and types of bicyclists using bicycle parking? bus drivers, train conductors) Data Has Transit agency Data Collected Been Made Frequency staff by Agency Available to of Data General public the Public Collection Counts of 9. Please provide any additional comments on the reactions of various bicyclists using groups referred to in the previous question. racks Counts of 10. Are there external groups or agencies that provide assistance with bicyclists using your agency's bicycle parking service? lockers ___Yes Surveys of ___No bicycle rack and locker users 141. Bike Parking at Transit Stops/Stations 2 Inventories of bicycle parking 1. If there are external groups or agencies that provide assistance, spaces please provide additional details. Counts of bicyclists turned 142. Bike Parking at Transit Stops/Stations 3 away due to lack of capacity 1. Does your agency have any policies addressing the placement of bicycle parking facilities at transit stops/stations (i.e., within 50 feet of 2. What types of counts, demographic information, or trip purpose a station entrance)? data would be most useful for your transit agency to obtain in relation

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66 to bicycle parking? (You may list new data or data that are already 149. Bike Parking at Transit Stops/Stations Safety and Security being collected by your agency.) 1. Please rate the magnitude of any problems you have had with the 3. If your agency has established any performance measures for following (check appropriate box): bicycle parking, please list them below. State whether or not these bicycle-related performance measures are included in your agency's No Minor Moderate Major overall performance measures. Problem Problem Problem Problem Theft/damage 147. Bike Parking at Transit Usage Patterns and User to bicycles in Demographics racks Theft/damage 1. How has the number of people using bicycle parking changed since to bicycles in its inception? (Please provide numbers to describe changes, if lockers possible.) Damage to bicycle racks 2. Are there any times that this bicycle parking reaches capacity? If Damage to yes, how often is it at capacity? bicycle lockers 3. What types of people (age, gender, income level, employment 2. If you have safety or security problems, what has your agency done sector, etc.) use bicycle parking (if known)? or planned to do about these problems? 4. What types of trips (for work, school, shopping, visiting friends, 3. Have any liability issues been raised (or actual lawsuits filed) in etc.) are most commonly made by people using bicycle parking relation to this bicycle service (including concerns about (if known)? terrorism/bombs)? If yes, please describe. 148. Bike Parking at Transit Stops/Stations Cost 150. Bike Parking at Transit Stops/Stations Restrictions/Rules 1. What was the initial quantity of bicycle racks and lockers your 1. Please describe any restrictions that your agency places on bicycle agency purchased/developed for its bicycle parking service? parking in relation to the following categories: 2. What was the original capital cost of your agency's bicycle racks Time of day and day of week bicycles are prohibited: and lockers? Types of bicycles prohibited: Special permits required: 3. What percentage of the original capital cost of this equipment was Special fees required: paid by your transit agency? 2. If your agency requires permission to use bicycle lockers, how do 4. What source(s) of funding did your agency use to pay for the bicyclists make requests to get permits to use the lockers? original bikes and lockers? 151. Agency Role in Providing Bicycle Parking 5. What is the annual cost of maintaining your agency's bicycle racks and lockers? 1. Is your agency responsible for providing bicycle parking near transit stops? If not, what agency is responsible? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 2. Does your agency do any formal assessments of bicycle parking needs? Are bicycle parking needs addressed only by request? 7. What source(s) of funding does your agency use to maintain its bikes and lockers? 152. Bike Parking at Transit Stops/Stations--Other Issues 8. How much staff time does your agency spend on bicycle racks and 1. Are bike racks located within a paid area or fare gate perimeter at lockers each year? transit stations? 9. Were your agency's bicycle racks and lockers installed when the 2. Do stations have an attendant booth? If yes, is bike parking transit stops/stations were created or were they retrofitted? typically located in view of the attendant? ___Included with original stops/stations ___Retrofitted 3. Are day-use or short-term bike lockers available? If yes, how are they locked (built-in electronic lock, user-provided lock, etc.)? 10. If your agency has expanded its bicycle parking services, please describe this expansion below. Please reference the date of expansion, 4. Please describe any maintenance issues related to your agency's quantity, and cost of additional equipment. bicycle parking program: 5. Please describe any challenges that your bicycle parking program has faced (e.g., obstacles to implementation, lessons learned, etc.): 6. Please describe any innovative or particularly successful aspects of your agency's bicycle parking program:

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67 QUESTIONS FOR AGENCIES PROVIDING STAFFED BICYCLE FACILITIES AT TRANSIT STATIONS 153. Staffed Facilities at Stations ("bike stations") ___Public official(s) (mayor, governor, council, etc.) ___Board of directors 1. Please provide a brief description of any bike station services that ___Agency director your agency provides (e.g., one bike parking, repair and maintenance ___Top-level agency staff facility at main transit hub, bike parking, bike rental, and shower ___Mid-level agency staff facilities at two transit stations): ___Other (please specify): 2. How many bicyclists are served annually? 2. Has your agency done marketing programs for bicycle stations (including advertising educational classes for bike on transit users)? 3. List any obstacles to providing this service (your agency may have ___Yes addressed them or still be faced by them). ___No 4. What groups have been instrumental in advocating for this service? 158. Staffed Facilities (bike stations) Policies 3 5. What organization, agency, or company designed and/or 1. Please list the components and costs and describe the effectiveness constructed your agency's bike station(s)? of the marketing program(s) below 6. What year was your agency's first bike station established? Components of marketing program #1: Cost of program #1: 7. What purpose does your agency's bike station serve? How does it Effectiveness of program #1: contribute to the agency's mission? Components of marketing program #2: Cost of program #2: 8. Has your agency made alterations to the bicycle station(s) since its Effectiveness of program #2: inception? If yes, how has the service been altered and why? 159. Staffed Facilities (bike stations) Policies 4 9. How have each of the following groups reacted to this bicycle service? (check appropriate box) 1. What types of data does your agency collect to quantify the number and types of people using the bicycle station(s)? Positive Neutral Negative Bicyclists Data Data Has Regular transit Collected by Been Made Frequency of users Agency Available to Data Transit vehicle the Public Collection operators (e.g., Counts of bus drivers, train bicycle station conductors) users Transit agency Surveys of staff bicycle station General public users Counts of 10. Please provide any additional comments on the reactions of bicycles parked various groups referred to in the previous question. at bicycle station(s) 11. Are there external groups or agencies that provide assistance with Inventories of the bicycle stations? bicycle parking ___Yes space ___No Counts of bicyclists 154. Staffed Facilities at Stations ("bike stations") 2 turned away due to lack of 1. If there are external groups or agencies that provide assistance, capacity please provide additional details. 2. What types of counts, demographic information, or trip purpose 155. Staffed Facilities at Stations ("bike stations") 3 data would be most useful for your transit agency to obtain in relation to bicycle stations? (You may list new data or data that are already 1. Does your agency have a written policy addressing bicycle stations? being collected by your agency.) ___Yes ___No 3. If your agency has established any performance measures for the bicycle stations, please list them below. State whether or not these 156. Staffed Facilities (bike stations) Bike Policies bicycle-related performance measures are included in your agency's overall performance measures. 1. If that policy is on-line, what is the web address? 160. Staffed Facilities Usage Patterns and User Demographics 157. Staffed Facilities (bike stations) Policies 2 1. How has the number of people using the bicycle stations changed 1. At what level within your agency was your written policy on since its inception? (Please provide numbers to describe changes, if bicycle stations approved? possible.)

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68 2. Are there any times that your bicycle station reaches capacity? If 162. Staffed Facilities (bike stations) Safety and Security yes, how often is it at capacity? 1. Please rate the magnitude of any problems you have had with the 3. What types of people (age, gender, income level, employment following (check appropriate box): sector, etc.) use your agency's bicycle station(s) (if known)? No Minor Moderate Major 4. What types of trips (for work, school, shopping, visiting friends, Problem Problem Problem Problem etc.) are most commonly made by people using your bicycle station Theft/damage (if known)? to bicycles parked at 161. Staffed Facilities (bike stations) Cost station Damage to 1. What was the original capital cost of each bicycle station? property at station 2. What percentage of the original capital cost of each bike station was (including bike paid by your transit agency? racks) Crimes 3. What source(s) of funding did your agency use to pay for the committed on original capital cost? bike station users 4. What is the annual cost of operating each bicycle station? 2. If you have safety or security problems, what has your agency done 5. What percentage of operating costs of each bicycle station is paid or planned to do about these problems? by your transit agency? 3. Have any liability issues been raised (or actual lawsuits filed) in 6. What source(s) of funding does your agency use to maintain its relation to this bicycle service (including concerns about bicycle stations? terrorism/bombs)? If yes, please describe. 7. How much staff time does your agency spend on its bike stations 163. Staffed Facilities (bike stations) Restrictions/Rules each year? 1. Please describe any restrictions that your agency has on the use of 8. Was each bicycle station established during the construction of a bicycle stations: building or other capital improvement or was it retrofitted? ___Constructed with original building Time of day and day of week bicycles stations are closed: ___Retrofitted Types of bicycles prohibited: Special permits required: 9. If your agency has expanded its bicycle station services, please Special fees required: describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 2. If your agency requires permission to use the bicycle station(s), how do bicyclists make requests to get permits to use the bicycle station? 164. Staffed Facilities (bike stations) Training and Education 1. Please describe any training or education that your agency offers for bicycle station services to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 165. Staffed Facilities (bike stations)--Other Issues 1. Please describe any maintenance issues related to your agency's bicycle stations: 2. Please describe any challenges that your agency has faced in relation to the bicycle station(s) (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle station:

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69 QUESTIONS FOR AGENCIES OFFERING OTHER BICYCLE SERVICES 166. Other Services ___Yes ___No 1. Please provide a brief description of any other services that your agency provides. 171. Other Services--Bike Policies 2. How many bicyclists are served annually? 1. If that policy is on-line, what is the web address? 3. List any obstacles to providing this service (your agency may have 172. Other Services Policies 2 addressed them or still be faced by them). 1. At what level within your agency was your written policy for this 4. What groups have been instrumental in advocating for this service? bicycle service approved? 5. What are the manufacturer, model, and year of purchase of your ___Public official(s) (mayor, governor, council, etc.) agency's equipment for this service? ___Board of directors ___Agency director Manufacturer: ___Top-level agency staff Model: ___Mid-level agency staff Year of purchase: ___Other (please specify): 6. What purpose does this service serve? How does it contribute to the 2. Has your agency done marketing programs for this bicycle service agency's mission? (including advertising educational classes for bike on transit users)? ___Yes 7. Has your agency made alterations to this bicycle service since its ___No inception? If yes, how has the service been altered and why? 173. Other Services Policies 3 8. How have each of the following groups reacted to this bicycle service? (check appropriate box) 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Positive Neutral Negative Bicyclists Components of marketing program #1: Regular transit Cost of program #1: users Effectiveness of program #1: Transit vehicle Components of marketing program #2: operators (e.g., Cost of program #2: bus drivers, train Effectiveness of program #2: conductors) Transit agency 174. Other Services Policies 4 staff General public 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle service? 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. Data Has Been Frequency of Data Collected Made Data 10. Were route schedules changed to accommodate this bicycle on by Agency Available to Collection transit service? the Public ___Yes Counts of ___No bicycle on transit users 167. Other Services 2 Surveys of bicycle on 1. If route schedules were changed, please provide additional details. transit users Counts of 168. Other Services 3 bicyclists turned away 1. Are there external groups or agencies that provide assistance with due to lack of this bicycle service? capacity ___Yes ___No 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation 169. Other Services 4 to this bicycle service? (You may list new data or data that are already being collected by your agency.) 1. If there are external groups or agencies that provide assistance, please provide additional details. 3. If your agency has established any performance measures for this 170. Other Services 5 bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's 1. Does your agency have a written policy addressing this bicycle overall performance measures. service?

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70 175. Other Services Usage Patterns and User Demographics 177. Other Services Safety and Security 1. How has the number of people using bicycle service changed since 1. Please rate the magnitude of any problems you have had with the its inception? (Please provide numbers to describe changes, if following (check appropriate box): possible.) No Minor Moderate Major 2. Are there any times that this bicycle service reaches capacity? If Problem Problem Problem Problem yes, how often is it at capacity? Damage to bicycles Injuries to other transit 3. What types of people (age, gender, income level, employment passengers sector, etc.) use this bicycle service (if known)? Damage to property in the transit vehicle 4. What types of trips (for work, school, shopping, visiting friends, Injuries to people etc.) are most commonly made by people using this bicycle service outside transit vehicle (if known)? (pedestrians) Damage to property in 176. Other Services Cost and near the street 1. What was the initial quantity of equipment your agency 2. If you have safety or security problems, what has your agency done purchased/developed for this service? or planned to do about these problems? 2. What was the original capital cost of your agency's equipment for 3. Have any liability issues been raised (or actual lawsuits filed) in this service? relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 178. Other Services Restrictions/Rules 4. What source(s) of funding did your agency use to pay for the 1. Please describe any restrictions that your agency places on this original capital cost of this service? service in relation to the following categories: 5. What is the annual cost of maintaining your agency's equipment for Time of day and day of week bicycles are prohibited: this service? Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): 6. What percentage of maintenance costs of this equipment are paid by Routes, lines, stops, or stations where bicycles are prohibited: your transit agency? Special permits required: Special fees required: 7. What source(s) of funding does your agency use to maintain this service? 179. Other Services Training and Education 8. How much staff time does your agency spend on this bicycle 1. Please describe any training or education that your agency offers for service each year? this service to the following groups: 9. Was your agency's bicycle on bus equipment included with the Bicyclists: original vehicles or was it retrofitted? Transit vehicle operators (e.g., bus drivers): ___Included with original vehicles Transit agency staff: ___Retrofitted 2. Has your agency developed any CD-ROMs, presentations or other 10. If your agency has expanded this service, please describe this educational materials for use in training or education sessions? expansion below. Please reference the date of expansion, quantity and ___Yes cost of additional equipment. ___No 180. Other Services--Other Issues 1. Please describe any maintenance issues related to this service: 2. Please describe any challenges that your agency has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of this service: CONCLUSION 181. End/Thank you You have completed the survey. Thank you for contributing to the TCRP Bicycle and Transit Integration Synthesis! If you have any questions about this survey, please contact Bob Schneider of Toole Design Group at 301-362-1600, ext. 107.