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Integration of Bicycles and Transit (2005)

Chapter: Appendix B - Survey Questionnaire

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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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Suggested Citation:"Appendix B - Survey Questionnaire." National Academies of Sciences, Engineering, and Medicine. 2005. Integration of Bicycles and Transit. Washington, DC: The National Academies Press. doi: 10.17226/13554.
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45 APPENDIX B Survey Questionnaire

46 Integration of Bicycles and Transit Questionnaire—Administered On-line, November 2004 INTRODUCTION AND GENERAL QUESTIONS 1. General Background In the past decade, many transit agencies have developed programs that integrate bicycles and transit, such as adding bicycle-on-bus racks, allowing bicycles on transit, providing bicycle parking at bus/rail stations, and working with local agencies to create bikeways that access transit. These programs have been the result of increased awareness of bicycling as a viable component of the transportation system. The result, in many cases, has been increased transit and bicycle usage. This survey is intended to gather information on these types of bicycle and transit integration programs so that other transit agencies can learn from these experiences. Your responses will be used to create an updated TCRP Integration of Bicycles and Transit Synthesis. We would like you to fill out this survey as completely as possible, but you do not need to respond to every question—in some cases you may not have the information available or have time to research your response. Any information that you can provide will be useful. If you have any questions about this survey, please contact Bob Schneider of Toole Design Group at 301-362-1600, ext. 107. Thank you for taking the time to complete this survey! Please enter your general background information into the cells below: 1. Transit Agency Name/Address Transit Agency Name: Street: City: State/Province: Zip/Postal Code: 2. Contact Information Contact Name: Title: Telephone: Fax: E-mail Address: Bike on Transit Web Page Address (if available): 3. Transit Agency Background Service Area Size (sq. mi): Service Area Population: Total Size of Active Fleet: Annual Unlinked Passenger Trips: 2. Bicycle and Transit Integration Services Background 1. The table below lists different types of bicycle services that transit agencies may provide. Please fill in information about bicycle services that your agency currently provides or would consider providing. a. Year Established b. Max. no. of bicycles that can be served per vehicle c. Are you currently in the initial stages of developing this service? Bike on bus (local service bus system) Bike on commuter/express bus Bike on light rail (streetcar, tramway, or trolley) Bike on heavy rail (metro, subway, rapid transit, or rapid rail) Bike on commuter rail (metropolitan rail, regional rail, suburban rail) Bike on trolley bus Bike on ferry Bike on vanpool Bike on paratransit or taxi Bike parking at transit stops/stations Staffed bicycle facilities at stations (e.g., "bike stations") 2. Has your agency made any efforts to inventory and/or improve bicycle access to transit stops and stations outside of the station property? Please describe. 3. Before moving to the following sections on specific bicycle services, please add any additional general comments about your agency's bicycle services that have not been covered in the section above: 3 and 4. Logic to Individual Sections 1. The questions in the remaining sections of the survey address specific types of bicycle services. Please select one of the following services provided by your agency to begin answering the relevant questions. At the end of each section, you will be given the opportunity to answer questions related to additional services or to end the survey. ___I have completed all the relevant sections and am ready to end the survey ___Bike on bus (local service bus system) ___Bike on commuter/express bus ___Bike on light rail ___Bike on heavy rail ___Bike on commuter rail ___Bike on trolley bus ___Bike on ferry ___Bike on vanpool ___Bike on paratransit or taxi ___Bike parking at transit stops/stations ___Staffed facilities at stations ("bike stations") ___Other (please specify):

47 QUESTIONS FOR AGENCIES OFFERING BIKE ON BUS SERVICE ON A LOCAL BUS SYSTEM 5. Bike on Bus (local service bus system) 1. Please provide a brief description of the bike on bus service that your agency provides (e.g., bike rack for three bicycles on the front of buses; bicycles allowed inside buses; bicycles stored in compartments on bottom or at the back of the bus): 2. How many bicyclists are served annually with this service? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle on bus loading/storage equipment? Manufacturer: Model: Year of purchase: 6. What purpose does bicycle on bus service serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 10. Were route schedules changed to accommodate this bicycle on transit service? ___Yes ___No 6. Bike on Bus (local service bus system) 2 1. If route schedules were changed, please provide additional details. 7. Bike on Bus (local service bus system) 3 1. Are there external groups or agencies that provide assistance with your agency's bicycle on bus service? ___Yes ___No 8. Bike on Bus (local service bus system) 4 1. If there are external groups or agencies that provide assistance, please provide additional details. 9. Bike on Bus (local service bus system) 5 1. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 10. Bike on Bus (local)—Bike Policies 1. If that policy is on-line, what is the web address? 11. Bike on Bus (local) Policies 2 1. At what level within your agency was your written policy for this bicycle service approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for this bicycle on bus service (including advertising educational classes for bike on transit users)? ___Yes ___No 12. Bike on Bus (local) Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 13. Bike on Bus (local) Policies 4 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on bus service? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle on transit users Surveys of bicycle on transit users Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that are already being collected by your agency.) 3. If your agency has established any performance measures for this bicycle service, please list them below. State whether or not these

48 bicycle-related performance measures are included in your agency's overall performance measures. 14. Bike on Bus (local) Usage Patterns and User Demographics 1. How has the number of people using bicycle on bus service changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle service reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use this bicycle service (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using this bicycle service (if known)? 15. Bike on Bus (local) Cost 1. What was the initial quantity of equipment your agency purchased/developed for its bicycle on bus service? 2. What was the original capital cost of your agency's bicycle on bus equipment? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 5. What is the annual cost of maintaining your agency's bicycle on bus equipment? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain this service? 8. How much staff time does your agency spend on this bicycle service each year? 9. Was your agency's bicycle on bus equipment included with the original vehicles or was it retrofitted? ___Included with original vehicles ___Retrofitted 10. If your agency has expanded its bicycle on bus services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 16. Bike on Bus (local) Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Damage to bicycles on the bus Injuries to other transit passengers Damage to property in the transit vehicle Injuries to people outside transit vehicle (pedestrians) Damage to property in and near the street 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 17. Bike on Bus (local) Restrictions/Rules 1. Please describe any restrictions that your agency places on bicycle on bus service in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: Special fees required: 18. Bike on Bus (local) Training and Education 1. Please describe any training or education that your agency offers for bicycle on bus services to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 19. Bike on Bus (local)—Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on bus program: 2. Please describe any challenges that your bicycle on bus program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on bus program:

49 QUESTIONS FOR AGENCIES OFFERING BIKE ON BUS SERVICE ON A COMMUTER/EXPRESS BUS SYSTEM 20. Bike on Bus (commuter/express bus system) 1. Please provide a brief description of the bike on commuter bus service that your agency provides (e.g., bike rack for three bicycles on the front of buses; bicycles allowed inside buses; bicycles stored in compartments on bottom or at the back of the bus): 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle on bus loading/storage equipment? Manufacturer: Model: Year of purchase: 6. What purpose does bicycle on commuter bus service serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 10. Were route schedules changed to accommodate this bicycle on transit service? ___Yes ___No 21. Bike on Bus (commuter/express bus system) 2 1. If route schedules were changed, please provide additional details. 22. Bike on Bus (commuter/express bus system) 3 1. Are there external groups or agencies that provide assistance with your agency's bicycle on bus service? ___Yes ___No 23. Bike on Bus (commuter/express bus system) 4 1. If there are external groups or agencies that provide assistance, please provide additional details. 24. Bike on Bus (commuter/express bus system) 5 1. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 25. Bike on Bus (commuter/express)—Bike Policies 1. If that policy is on-line, what is the web address? 26. Bike on Bus (commuter/express) Policies 2 1. At what level within your agency was your written policy for this bicycle service approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for this bicycle on commuter bus service (including advertising educational classes for bike on transit users)? ___Yes ___No 27. Bike on Bus (commuter/express) Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 28. Bike on Bus (commuter/express) Policies 4 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on commuter bus service? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle on transit users Surveys of bicycle on transit users Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation

50 to this bicycle service? (You may list new data or data that are already being collected by your agency.) 3. If your agency has established any performance measures for this bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's overall performance measures. 29. Bike on Bus (commuter/express) User Patterns 1. How has the number of people using bicycle on commuter bus service changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle service reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use this bicycle service (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using this bicycle service (if known)? 30. Bike on Bus (commuter/express) Cost 1. What was the initial quantity of equipment your agency purchased/developed for its bicycle on commuter bus service? 2. What was the original capital cost of your agency's bicycle on commuter bus equipment? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 5. What is the annual cost of maintaining your agency's bicycle on commuter bus equipment? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain this service? 8. How much staff time does your agency spend on this bicycle service each year? 9. Was your agency's bicycle on commuter bus equipment included with the original vehicles or was it retrofitted? ___Included with original vehicles ___Retrofitted 10. If your agency has expanded its bicycle on commuter bus services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 31. Bike on Bus (commuter/express) Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Damage to bicycles on the bus Injuries to other transit passengers Damage to property in the transit vehicle Injuries to people outside transit vehicle (pedestrians) Damage to property in and near the street 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 32. Bike on Bus (commuter/express) Restrictions/Rules 1. Please describe any restrictions that your agency places on bicycle on commuter bus service in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: Special fees required: 33. Bike on Bus (commuter/express) Training and Education 1. Please describe any training or education that your agency offers for bicycle on commuter bus services to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 34. Bike on Bus (commuter/express)—Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on bus program: 2. Please describe any challenges that your bicycle on bus program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on bus program:

51 QUESTIONS FOR AGENCIES OFFERING BIKE ON LIGHT RAIL SERVICE 35. Bike on Light Rail (streetcar, tramway, or trolley) 1. Please provide a brief description of the bike on light rail service that your agency provides (e.g., bike rack for five bicycles in front of each rail car; bicycles allowed inside rail cars; bicycle allowed in the last rail car only): 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle on light rail loading/storage equipment? Manufacturer: Model: Year of purchase: 6. What purpose does bicycle on light rail service serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Were route schedules changed to accommodate this bicycle on transit service? ___Yes ___No 36. Bike on Light Rail 2 1. If route schedules were changed, please provide additional details. 37. Bike on Light Rail 3 1. Are there external groups or agencies that provide assistance with your agency's bicycle on light rail service? ___Yes ___No 38. Bike on Light Rail 4 1. If there are external groups or agencies that provide assistance, please provide additional details. 39. Bike on Light Rail 5 1. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 40. Bike on Light Rail—Bike Policies 1. If that policy is on-line, what is the web address? 41. Bike on Light Rail Policies 2 1. At what level within your agency was your written policy for this bicycle service approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for this bicycle on bus service (including advertising educational classes for bike on transit users)? ___Yes ___No 42. Bike on Light Rail Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 43. Bike on Light Rail Policies 4 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on light rail service? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle on transit users Surveys of bicycle on transit users Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that are already being collected by your agency.) 3. If your agency has established any performance measures for this bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's overall performance measures.

52 44. Bike on Light Rail Usage Patterns and User Demographics 1. How has the number of people using bicycle on light rail service changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle service reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use this bicycle service (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using this bicycle service (if known)? 45. Bike on Light Rail Cost 1. What was the initial quantity of equipment your agency purchased/developed for its bicycle on light rail service? 2. What was the original capital cost of your agency's bicycle on light rail equipment? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 5. What is the annual cost of maintaining your agency's bicycle on light rail equipment? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain this service? 8. How much staff time does your agency spend on this bicycle service each year? 9. Was your agency's bicycle on light rail equipment included with the original vehicles or was it retrofitted? ___Included with original vehicles ___Retrofitted 10. If your agency has expanded its bicycle on light rail services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 46. Bike on Light Rail Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Damage to bicycles on the rail car Injuries to other transit passengers Damage to property in the transit vehicle Injuries to people outside transit vehicle (pedestrians) Damage to property in and near the street 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 47. Bike on Light Rail Restrictions/Rules 1. Please describe any restrictions that your agency places on bicycle on light rail service in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: Special fees required: 48. Bike on Light Rail Training and Education 1. Please describe any training or education that your agency offers for bicycle on light rail services to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 49. Bike on Light Rail—Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on light rail program: 2. Please describe any challenges that your bicycle on light rail program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on light rail program:

53 QUESTIONS FOR AGENCIES OFFERING BIKE ON HEAVY RAIL SERVICE 50. Bike on Heavy Rail 1. Please provide a brief description of the bike on heavy rail service that your agency provides (e.g., bike rack for five bicycles in each rail car; bicycles allowed inside rail cars; bicycles in baggage compartments): 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle on heavy rail loading/storage equipment? Manufacturer: Model: Year of purchase: 6. What purpose does bicycle on heavy rail service serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 10. Were route schedules changed to accommodate this bicycle on transit service? ___Yes ___No 51. Bike on Heavy Rail 2 1. If route schedules were changed, please provide additional details. 52. Bike on Heavy Rail 3 1. Are there external groups or agencies that provide assistance with your agency's bicycle on bus service? ___Yes ___No 53. Bike on Heavy Rail 4 1. If there are external groups or agencies that provide assistance, please provide additional details. 54. Bike on Heavy Rail 5 1. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 55. Bike on Heavy Rail—Bike Policies 1. If that policy is on-line, what is the web address? 56. Bike on Heavy Rail Policies 2 1. At what level within your agency was your written policy for this bicycle service approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for this bicycle on heavy rail service (including advertising educational classes for bike on transit users)? ___Yes ___No 57. Bike on Heavy Rail Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 58. Bike on Heavy Rail Policies 4 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on heavy rail service? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle on transit users Surveys of bicycle on transit users Counts of bicyclists turned away due to lack of capacity

54 59. Bike on Heavy Rail Usage Patterns and User Demographics 1. How has the number of people using bicycle on heavy rail service changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle service reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use this bicycle service (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using this bicycle service (if known)? 60. Bike on Heavy Rail Cost 1. What was the initial quantity of equipment your agency purchased/developed for its bicycle on heavy rail service? 2. What was the original capital cost of your agency's bicycle on heavy rail equipment? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 5. What is the annual cost of maintaining your agency's bicycle on heavy rail equipment? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain this service? 8. How much staff time does your agency spend on this bicycle service each year? 9. Was your agency's bicycle on heavy rail equipment included with the original vehicles or was it retrofitted? ___Included with original vehicles ___Retrofitted 10. If your agency has expanded its bicycle on heavy rail services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 61. Bike on Heavy Rail Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Damage to bicycles on the rail car Injuries to other transit passengers Damage to property in the transit vehicle Injuries to people outside transit vehicle (pedestrians) Damage to property in and near the street 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 62. Bike on Heavy Rail Restrictions/Rules 1. Please describe any restrictions that your agency places on bicycle on heavy rail service in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: Special fees required: 63. Bicycle on Heavy Rail—-Training and Education 1. Please describe any training or education that your agency offers for bicycle on heavy rail services to the following groups: Bicyclists: Transit Operators (e.g., train conductors): Transit agency staff: 64. Bike on Heavy Rail—Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on heavy rail program: 2. Please describe any challenges that your bicycle on heavy rail program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on heavy rail program:

55 QUESTIONS FOR AGENCIES OFFERING BIKE ON COMMUTER RAIL SERVICE 65. Bike on Commuter Rail 1. Please provide a brief description of the bike on commuter rail service that your agency provides (e.g., bike rack for five bicycles in front of each rail car; bicycles allowed inside rail cars; bicycles in baggage compartments): 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle on commuter rail loading/storage equipment? Manufacturer: Model: Year of purchase: 6. What purpose does bicycle on commuter rail service serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? Positive Negative Neutral Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 10. Were route schedules changed to accommodate this bicycle on transit service? ___Yes ___No 66. Bike on Commuter Rail 2 1. If route schedules were changed, please provide additional details. 67. Bike on Commuter Rail 3 1. Are there external groups or agencies that provide assistance with your agency's bicycle on commuter rail service? ___Yes ___No 68. Bike on Commuter Rail 4 1. If there are external groups or agencies that provide assistance, please provide additional details. 69. Bike on Commuter Rail 5 1. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 70. Bike on Commuter Rail—Bike Policies 1. If that policy is on-line, what is the web address? 71. Bike on Commuter Rail Policies 2 1. At what level within your agency was your written policy for this bicycle service approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for this bicycle on commuter rail service (including advertising educational classes for bike on transit users)? ___Yes ___No 72. Bike on Commuter Rail Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 73. Bike on Commuter Rail Policies 4 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on commuter rail service? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle on transit users Surveys of bicycle on transit users Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that are already being collected by your agency.)

56 3. If your agency has established any performance measures for this bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's overall performance measures. 74. Bike on Commuter Rail Usage Patterns and User Demographics 1. How has the number of people using bicycle on commuter rail service changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle service reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use this bicycle service (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using this bicycle service (if known)? 75. Bike on Commuter Rail Cost 1. What was the initial quantity of equipment your agency purchased/developed for its bicycle on commuter rail service? 2. What was the original capital cost of your agency's bicycle on commuter rail equipment? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 5. What is the annual cost of maintaining your agency's bicycle on commuter rail equipment? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain this service? 8. How much staff time does your agency spend on this bicycle service each year? 9. Was your agency's bicycle on commuter rail equipment included with the original vehicles or was it retrofitted? ___Included with original vehicles ___Retrofitted 10. If your agency has expanded its bicycle on commuter rail services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 76. Bike on Commuter Rail Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Damage to bicycles on the commuter rail Injuries to other transit passengers Damage to property in the transit vehicle Injuries to people outside transit vehicle (pedestrians) Damage to property in and near the street 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 77. Bike on Commuter Rail Restrictions/Rules 1. Please describe any restrictions that your agency places on bicycle on commuter rail service in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: Special fees required: 78. Bike on Commuter Rail Training and Education 1. Please describe any training or education that your agency offers for bicycle on commuter rail services to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 79. Bike on Commuter Rail—Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on commuter rail program: 2. Please describe any challenges that your bicycle on commuter rail program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on commuter rail program:

57 QUESTIONS FOR AGENCIES OFFERING BIKE ON TROLLEY BUS SERVICE 80. Bike on Trolley Bus 1. Please provide a brief description of the bike on trolley bus service that your agency provides (e.g., bike rack for three bicycles on the front of buses; bicycles allowed inside buses; bicycles stored in compartments on bottom or at the back of the bus): 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle on bus loading/storage equipment? Manufacturer: Model: Year of purchase: 6. What purpose does bicycle on trolley bus service serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 10. Were route schedules changed to accommodate this bicycle on transit service? ___Yes ___No 81. Bike on Trolley Bus 2 1. If route schedules were changed, please provide additional details. 82. Bike on Trolley Bus 3 1. Are there external groups or agencies that provide assistance with your agency's bicycle on trolley bus service? ___Yes ___No 83. Bike on Trolley Bus 4 1. If there are external groups or agencies that provide assistance, please provide additional details. 84. Bike on Trolley Bus 5 1. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 85. Bike on Trolley Bus Policies 1. If that policy is on-line, what is the web address? 86. Bike on Trolley Bus Policies 1. At what level within your agency was your written policy for this bicycle service approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for this bicycle on trolley bus service (including advertising educational classes for bike on transit users)? ___Yes ___No 87. Bike on Trolley Bus Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 88. Bike on Trolley Bus Policies 4 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on trolley bus service? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle on transit users Surveys of bicycle on transit users Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that is already being collected by your agency?)

58 3. If your agency has established any performance measures for this bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's overall performance measures. 89. Bike on Trolley Bus Usage Patterns and User Demographics 1. How has the number of people using bicycle on trolley bus service changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle service reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use this bicycle service (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using this bicycle service (if known)? 90. Bike on Trolley Bus Cost 1. What was the initial quantity of equipment your agency purchased/developed for its bicycle on trolley bus service? 2. What was the original capital cost of your agency's bicycle on trolley bus equipment? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 5. What is the annual cost of maintaining your agency's bicycle on trolley bus equipment? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain this service? 8. How much staff time does your agency spend on this bicycle service each year? 9. Was your agency's bicycle on bus equipment included with the original vehicles or was it retrofitted? ___Included with original vehicles ___Retrofitted 10. If your agency has expanded its bicycle on trolley bus services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 91. Bike on Trolley Bus Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Damage to bicycles on the trolley bus Injuries to other transit passengers Damage to property in the transit vehicle Injuries to people outside transit vehicle (pedestrians) Damage to property in and near the street 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 92. Bike on Trolley Bus Restrictions/Rules 1. Please describe any restrictions that your agency places on bicycle on trolley bus service in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: Special fees required: 93. Bike on Trolley Bus Training and Education 1. Please describe any training or education that your agency offers for bicycle on bus services to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 94. Bike on Trolley Bus—Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on trolley bus program: 2. Please describe any challenges that your bicycle on trolley bus program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on trolley bus program:

59 QUESTIONS FOR AGENCIES OFFERING BIKE ON FERRY SERVICE 95. Bike on Ferry 1. Please provide a brief description of the bike on ferry service that your agency provides (e.g., bike rack for ten bicycles on ferry; bicycles allowed on ferries in possession of passengers; bicycles allowed in storage in compartments on ferries): 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle on ferry loading/storage equipment? Manufacturer: Model: Year of purchase: 6. What purpose does bicycle on ferry service serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 10. Were route schedules changed to accommodate this bicycle on transit service? ___Yes ___No 96. Bike on Ferry 2 1. If route schedules were changed, please provide additional details. 97. Bike on Ferry 3 1. Are there external groups or agencies that provide assistance with your agency's bicycle on ferry service? ___Yes ___No 98. Bike on Ferry 4 1. If there are external groups or agencies that provide assistance, please provide additional details. 99. Bike on Ferry 5 1. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 100. Bike on Ferry—Bike Policies 1. If that policy is on-line, what is the web address? 101. Bike on Ferry Policies 2 1. At what level within your agency was your written policy for this bicycle service approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for this bicycle on ferry service (including advertising educational classes for bike on transit users)? ___Yes ___No 102. Bike on Ferry Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 103. Bike on Ferry Policies 4 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on ferry service? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle on transit users Surveys of bicycle on transit users Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that are already being collected by your agency.)

60 3. If your agency has established any performance measures for this bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's overall performance measures. 104. Bike on Ferry Usage Patterns and User Demographics 1. How has the number of people using bicycle on ferry service changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle service reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use this bicycle service (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using this bicycle service (if known)? 105. Bike on Ferry Cost 1. What was the initial quantity of equipment your agency purchased/developed for its bicycle on ferry service? 2. What was the original capital cost of your agency's bicycle on ferry equipment? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 5. What is the annual cost of maintaining your agency's bicycle on ferry equipment? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain this service? 8. How much staff time does your agency spend on this bicycle service each year? 9. Was your agency's bicycle on ferry equipment included with the original vehicles or was it retrofitted? ___Included with original vehicles ___Retrofitted 10. If your agency has expanded its bicycle on bus services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 106. Bike on Ferry Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Damage to bicycles on the ferry Injuries to other transit passengers Damage to property in the transit vehicle Injuries to people outside transit vehicle (pedestrians) Damage to property in and near the street 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 107. Bike on Ferry Restrictions/Rules 1. Please describe any restrictions that your agency places on bicycle on ferry service in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: Special fees required: 108. Bike on Ferry Training and Education 1. Please describe any training or education that your agency offers for bicycle on ferry services to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 109. Bike on Ferry—Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on ferry program: 2. Please describe any challenges that your bicycle on ferry program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on ferry program:

61 QUESTIONS FOR AGENCIES OFFERING BIKE ON VANPOOL SERVICE 110. Bike on Vanpool 1. Please provide a brief description of the bike on vanpool service that your agency provides (e.g., bike rack for two bicycles on the back of vans; bike rack for four bicycles on top of vans): 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle on vanpool loading/storage equipment? Manufacturer: Model: Year of purchase: 6. What purpose does bicycle on vanpool service serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 10. Were route schedules changed to accommodate this bicycle on transit service? ___Yes ___No 111. Bike on Vanpool 2 1. If route schedules were changed, please provide additional details. 112. Bike on Vanpool 3 1. Are there external groups or agencies that provide assistance with your agency's bicycle on vanpool service? ___Yes ___No 113. Bike on Vanpool 4 1. If there are external groups or agencies that provide assistance, please provide additional details. 114. Bike on Vanpool 5 1. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 115. Bike on Vanpool—Bike Policies 1. If that policy is on-line, what is the web address? 116. Bike on Vanpool Policies 2 1. At what level within your agency was your written policy for this bicycle service approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for this bicycle on bus service (including advertising educational classes for bike on transit users)? ___Yes ___No 117. Bike on Vanpool Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 118. Bike on Vanpool Policies 4 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on vanpool service? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle on transit users Surveys of bicycle on transit users Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that is already being collected by your agency.)

62 3. If your agency has established any performance measures for this bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's overall performance measures. 119. Bike on Vanpool Usage Patterns and User Demographics 1. How has the number of people using bicycle on vanpool service changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle service reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use this bicycle service (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using this bicycle service (if known)? 120. Bike on Vanpool Cost 1. What was the initial quantity of equipment your agency purchased/developed for its bicycle on vanpool service? 2. What was the original capital cost of your agency's bicycle on vanpool equipment? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 5. What is the annual cost of maintaining your agency's bicycle on vanpool equipment? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain this service? 8. How much staff time does your agency spend on this bicycle service each year? 9. Was your agency's bicycle on vanpool equipment included with the original vehicles or was it retrofitted? ___Included with original vehicles ___Retrofitted 10. If your agency has expanded its bicycle on vanpool services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 121. Bike on Vanpool Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Damage to bicycles on the vans Injuries to other transit passengers Damage to property in the transit vehicle Injuries to people outside transit vehicle (pedestrians) Damage to property in and near the street 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 122. Bike on Vanpool Restrictions/Rules 1. Please describe any restrictions that your agency places on bicycle on vanpool service in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: Special fees required: 123. Bike on Vanpool Training and Education 1. Please describe any training or education that your agency offers for bicycle on vanpool services to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 124. Bike on Vanpool—Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on vanpool program: 2. Please describe any challenges that your bicycle on vanpool program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on vanpool program:

63 QUESTIONS FOR AGENCIES OFFERING BIKE ON PARATRANSIT SERVICE 125. Bike on Paratransit or Taxi 1. Please provide a brief description of the bike on paratransit/taxi service that your agency provides (e.g., bike rack for two bicycles on back of vans; bike rack for four bicycles on top of vans): 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle on paratransit/taxi loading/storage equipment? Manufacturer: Model: Year of purchase: 6. What purpose does bicycle on paratransit/taxi service serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 10. Were route schedules changed to accommodate this bicycle on transit service? ___Yes ___No 126. Bike on Paratransit/Taxi 2 1. If route schedules were changed, please provide additional details. 127. Bike on Paratransit/Taxi 3 1. Are there external groups or agencies that provide assistance with your agency's bicycle on paratransit/taxi service? ___Yes ___No 128. Bike on Paratransit/Taxi 4 1. If there are external groups or agencies that provide assistance, please provide additional details. 129. Bike on Paratransit/Taxi 5 1. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 130. Bike on Paratransit or Taxi—Bike Policies 1. If that policy is on-line, what is the web address? 131. Bike on Paratransit or Taxi Policies 2 1. At what level within your agency was your written policy for this bicycle service approved? Public official(s) (mayor, governor, council, etc.) Board of directors Agency director Top-level agency staff Mid-level agency staff Other (please specify): 2. Has your agency done marketing programs for this bicycle on paratransit/taxi service (including advertising educational classes for bike on transit users)? ___Yes ___No 132. Bike on Paratransit or Taxi Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 133. Bike on Paratransit or Taxi Policies 4 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle on paratransit/taxi service? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle on transit users Surveys of bicycle on transit users Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that is already being collected by your agency.)

64 3. If your agency has established any performance measures for this bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's overall performance measures. 134. Bike on Paratransit/Taxi Usage Patterns and User Demographics 1. How has the number of people using bicycle on paratransit/taxi service changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle service reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use this bicycle service (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using this bicycle service (if known)? 135. Bike on Paratransit or Taxi Cost 1. What was the initial quantity of equipment your agency purchased/developed for its bicycle on paratransit/taxi service? 2. What was the original capital cost of your agency's bicycle on paratransit/taxi equipment? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 5. What is the annual cost of maintaining your agency's bicycle on paratransit/taxi equipment? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain this service? 8. How much staff time does your agency spend on this bicycle service each year? 9. Was your agency's bicycle on paratransit/taxi equipment included with the original vehicles or was it retrofitted? ___Included with original vehicles ___Retrofitted 10. If your agency has expanded its bicycle on paratransit/taxi services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 136. Bike on Paratransit or Taxi Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Damage to bicycles on the vehicles Injuries to other transit passengers Damage to property in the transit vehicle Injuries to people outside transit vehicle (pedestrians) Damage to property in and near the street 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 137. Bike on Paratransit or Taxi Restrictions/Rules 1. Please describe any restrictions that your agency places on bicycle on paratransit/taxi service in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: Special fees required: 138. Bike on Paratransit or Taxi Training and Education 1. Please describe any training or education that your agency offers for bicycle on paratransit/taxi services to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 139. Bike on Paratransit or Taxi—Other Issues 1. Please describe any maintenance issues related to your agency's bicycle on paratransit/taxi program: 2. Please describe any challenges that your bicycle on paratransit/taxi program has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle on paratransit/taxi program:

65 QUESTIONS FOR AGENCIES OFFERING BIKE PARKING AT TRANSIT STOPS/STATIONS 140. Bike Parking at Transit Stops/Stations 1. Please provide a brief description of the bike parking service that your agency provides (e.g., 50 bike racks at train stations; 2 bike racks at each bus stop; 10 lockers at train station): 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's bicycle racks and lockers? (Enter information for different types of racks and lockers if necessary.) Manufacturer #1: Model #1: Year of purchase #1: Manufacturer #2: Model #2: Year of purchase #2: Manufacturer #3: Model #3: Year of purchase #3: 6. What purpose does the bike parking serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to its bicycle parking services over time? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service (check appropriate box)? Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 10. Are there external groups or agencies that provide assistance with your agency's bicycle parking service? ___Yes ___No 141. Bike Parking at Transit Stops/Stations 2 1. If there are external groups or agencies that provide assistance, please provide additional details. 142. Bike Parking at Transit Stops/Stations 3 1. Does your agency have any policies addressing the placement of bicycle parking facilities at transit stops/stations (i.e., within 50 feet of a station entrance)? 2. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 143. Bike Parking at Transit Stops/Stations Bike Policies 1. If that policy is on-line, what is the web address? 144. Bike Parking at Transit Stops/Stations Policies 2 1. At what level within your agency was your written policy for this bicycle service approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for bicycle parking (including advertising educational classes for bike on transit users)? ___Yes ___No 145. Bike Parking at Transit Stops/Stations Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 146. Bike Parking at Transit Stops/Stations Policies 4 1. What types of data does your agency collect to quantify the number and types of bicyclists using bicycle parking? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicyclists using racks Counts of bicyclists using lockers Surveys of bicycle rack and locker users Inventories of bicycle parking spaces Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation

66 to bicycle parking? (You may list new data or data that are already being collected by your agency.) 3. If your agency has established any performance measures for bicycle parking, please list them below. State whether or not these bicycle-related performance measures are included in your agency's overall performance measures. 147. Bike Parking at Transit Usage Patterns and User Demographics 1. How has the number of people using bicycle parking changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle parking reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use bicycle parking (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using bicycle parking (if known)? 148. Bike Parking at Transit Stops/Stations Cost 1. What was the initial quantity of bicycle racks and lockers your agency purchased/developed for its bicycle parking service? 2. What was the original capital cost of your agency's bicycle racks and lockers? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original bikes and lockers? 5. What is the annual cost of maintaining your agency's bicycle racks and lockers? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain its bikes and lockers? 8. How much staff time does your agency spend on bicycle racks and lockers each year? 9. Were your agency's bicycle racks and lockers installed when the transit stops/stations were created or were they retrofitted? ___Included with original stops/stations ___Retrofitted 10. If your agency has expanded its bicycle parking services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 149. Bike Parking at Transit Stops/Stations Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Theft/damage to bicycles in racks Theft/damage to bicycles in lockers Damage to bicycle racks Damage to bicycle lockers 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 150. Bike Parking at Transit Stops/Stations Restrictions/Rules 1. Please describe any restrictions that your agency places on bicycle parking in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Special permits required: Special fees required: 2. If your agency requires permission to use bicycle lockers, how do bicyclists make requests to get permits to use the lockers? 151. Agency Role in Providing Bicycle Parking 1. Is your agency responsible for providing bicycle parking near transit stops? If not, what agency is responsible? 2. Does your agency do any formal assessments of bicycle parking needs? Are bicycle parking needs addressed only by request? 152. Bike Parking at Transit Stops/Stations—Other Issues 1. Are bike racks located within a paid area or fare gate perimeter at transit stations? 2. Do stations have an attendant booth? If yes, is bike parking typically located in view of the attendant? 3. Are day-use or short-term bike lockers available? If yes, how are they locked (built-in electronic lock, user-provided lock, etc.)? 4. Please describe any maintenance issues related to your agency's bicycle parking program: 5. Please describe any challenges that your bicycle parking program has faced (e.g., obstacles to implementation, lessons learned, etc.): 6. Please describe any innovative or particularly successful aspects of your agency's bicycle parking program:

67 QUESTIONS FOR AGENCIES PROVIDING STAFFED BICYCLE FACILITIES AT TRANSIT STATIONS 153. Staffed Facilities at Stations ("bike stations") 1. Please provide a brief description of any bike station services that your agency provides (e.g., one bike parking, repair and maintenance facility at main transit hub, bike parking, bike rental, and shower facilities at two transit stations): 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What organization, agency, or company designed and/or constructed your agency's bike station(s)? 6. What year was your agency's first bike station established? 7. What purpose does your agency's bike station serve? How does it contribute to the agency's mission? 8. Has your agency made alterations to the bicycle station(s) since its inception? If yes, how has the service been altered and why? 9. How have each of the following groups reacted to this bicycle service? (check appropriate box) Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 10. Please provide any additional comments on the reactions of various groups referred to in the previous question. 11. Are there external groups or agencies that provide assistance with the bicycle stations? ___Yes ___No 154. Staffed Facilities at Stations ("bike stations") 2 1. If there are external groups or agencies that provide assistance, please provide additional details. 155. Staffed Facilities at Stations ("bike stations") 3 1. Does your agency have a written policy addressing bicycle stations? ___Yes ___No 156. Staffed Facilities (bike stations) Bike Policies 1. If that policy is on-line, what is the web address? 157. Staffed Facilities (bike stations) Policies 2 1. At what level within your agency was your written policy on bicycle stations approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for bicycle stations (including advertising educational classes for bike on transit users)? ___Yes ___No 158. Staffed Facilities (bike stations) Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 159. Staffed Facilities (bike stations) Policies 4 1. What types of data does your agency collect to quantify the number and types of people using the bicycle station(s)? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle station users Surveys of bicycle station users Counts of bicycles parked at bicycle station(s) Inventories of bicycle parking space Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation to bicycle stations? (You may list new data or data that are already being collected by your agency.) 3. If your agency has established any performance measures for the bicycle stations, please list them below. State whether or not these bicycle-related performance measures are included in your agency's overall performance measures. 160. Staffed Facilities Usage Patterns and User Demographics 1. How has the number of people using the bicycle stations changed since its inception? (Please provide numbers to describe changes, if possible.)

68 2. Are there any times that your bicycle station reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use your agency's bicycle station(s) (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using your bicycle station (if known)? 161. Staffed Facilities (bike stations) Cost 1. What was the original capital cost of each bicycle station? 2. What percentage of the original capital cost of each bike station was paid by your transit agency? 3. What source(s) of funding did your agency use to pay for the original capital cost? 4. What is the annual cost of operating each bicycle station? 5. What percentage of operating costs of each bicycle station is paid by your transit agency? 6. What source(s) of funding does your agency use to maintain its bicycle stations? 7. How much staff time does your agency spend on its bike stations each year? 8. Was each bicycle station established during the construction of a building or other capital improvement or was it retrofitted? ___Constructed with original building ___Retrofitted 9. If your agency has expanded its bicycle station services, please describe this expansion below. Please reference the date of expansion, quantity, and cost of additional equipment. 162. Staffed Facilities (bike stations) Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Theft/damage to bicycles parked at station Damage to property at station (including bike racks) Crimes committed on bike station users 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 163. Staffed Facilities (bike stations) Restrictions/Rules 1. Please describe any restrictions that your agency has on the use of bicycle stations: Time of day and day of week bicycles stations are closed: Types of bicycles prohibited: Special permits required: Special fees required: 2. If your agency requires permission to use the bicycle station(s), how do bicyclists make requests to get permits to use the bicycle station? 164. Staffed Facilities (bike stations) Training and Education 1. Please describe any training or education that your agency offers for bicycle station services to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations, or other educational materials for use in training or education sessions? ___Yes ___No 165. Staffed Facilities (bike stations)—Other Issues 1. Please describe any maintenance issues related to your agency's bicycle stations: 2. Please describe any challenges that your agency has faced in relation to the bicycle station(s) (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of your agency's bicycle station:

69 QUESTIONS FOR AGENCIES OFFERING OTHER BICYCLE SERVICES 166. Other Services 1. Please provide a brief description of any other services that your agency provides. 2. How many bicyclists are served annually? 3. List any obstacles to providing this service (your agency may have addressed them or still be faced by them). 4. What groups have been instrumental in advocating for this service? 5. What are the manufacturer, model, and year of purchase of your agency's equipment for this service? Manufacturer: Model: Year of purchase: 6. What purpose does this service serve? How does it contribute to the agency's mission? 7. Has your agency made alterations to this bicycle service since its inception? If yes, how has the service been altered and why? 8. How have each of the following groups reacted to this bicycle service? (check appropriate box) Positive Neutral Negative Bicyclists Regular transit users Transit vehicle operators (e.g., bus drivers, train conductors) Transit agency staff General public 9. Please provide any additional comments on the reactions of various groups referred to in the previous question. 10. Were route schedules changed to accommodate this bicycle on transit service? ___Yes ___No 167. Other Services 2 1. If route schedules were changed, please provide additional details. 168. Other Services 3 1. Are there external groups or agencies that provide assistance with this bicycle service? ___Yes ___No 169. Other Services 4 1. If there are external groups or agencies that provide assistance, please provide additional details. 170. Other Services 5 1. Does your agency have a written policy addressing this bicycle service? ___Yes ___No 171. Other Services—Bike Policies 1. If that policy is on-line, what is the web address? 172. Other Services Policies 2 1. At what level within your agency was your written policy for this bicycle service approved? ___Public official(s) (mayor, governor, council, etc.) ___Board of directors ___Agency director ___Top-level agency staff ___Mid-level agency staff ___Other (please specify): 2. Has your agency done marketing programs for this bicycle service (including advertising educational classes for bike on transit users)? ___Yes ___No 173. Other Services Policies 3 1. Please list the components and costs and describe the effectiveness of the marketing program(s) below Components of marketing program #1: Cost of program #1: Effectiveness of program #1: Components of marketing program #2: Cost of program #2: Effectiveness of program #2: 174. Other Services Policies 4 1. What types of data does your agency collect to quantify the number of people and types of trips made using bicycle service? Data Collected by Agency Data Has Been Made Available to the Public Frequency of Data Collection Counts of bicycle on transit users Surveys of bicycle on transit users Counts of bicyclists turned away due to lack of capacity 2. What types of counts, demographic information, or trip purpose data would be most useful for your transit agency to obtain in relation to this bicycle service? (You may list new data or data that are already being collected by your agency.) 3. If your agency has established any performance measures for this bicycle service, please list them below. State whether or not these bicycle-related performance measures are included in your agency's overall performance measures.

70 175. Other Services Usage Patterns and User Demographics 1. How has the number of people using bicycle service changed since its inception? (Please provide numbers to describe changes, if possible.) 2. Are there any times that this bicycle service reaches capacity? If yes, how often is it at capacity? 3. What types of people (age, gender, income level, employment sector, etc.) use this bicycle service (if known)? 4. What types of trips (for work, school, shopping, visiting friends, etc.) are most commonly made by people using this bicycle service (if known)? 176. Other Services Cost 1. What was the initial quantity of equipment your agency purchased/developed for this service? 2. What was the original capital cost of your agency's equipment for this service? 3. What percentage of the original capital cost of this equipment was paid by your transit agency? 4. What source(s) of funding did your agency use to pay for the original capital cost of this service? 5. What is the annual cost of maintaining your agency's equipment for this service? 6. What percentage of maintenance costs of this equipment are paid by your transit agency? 7. What source(s) of funding does your agency use to maintain this service? 8. How much staff time does your agency spend on this bicycle service each year? 9. Was your agency's bicycle on bus equipment included with the original vehicles or was it retrofitted? ___Included with original vehicles ___Retrofitted 10. If your agency has expanded this service, please describe this expansion below. Please reference the date of expansion, quantity and cost of additional equipment. 177. Other Services Safety and Security 1. Please rate the magnitude of any problems you have had with the following (check appropriate box): No Problem Minor Problem Moderate Problem Major Problem Damage to bicycles Injuries to other transit passengers Damage to property in the transit vehicle Injuries to people outside transit vehicle (pedestrians) Damage to property in and near the street 2. If you have safety or security problems, what has your agency done or planned to do about these problems? 3. Have any liability issues been raised (or actual lawsuits filed) in relation to this bicycle service (including concerns about terrorism/bombs)? If yes, please describe. 178. Other Services Restrictions/Rules 1. Please describe any restrictions that your agency places on this service in relation to the following categories: Time of day and day of week bicycles are prohibited: Types of bicycles prohibited: Types of bicyclists prohibited (age, experience, licenses?): Routes, lines, stops, or stations where bicycles are prohibited: Special permits required: Special fees required: 179. Other Services Training and Education 1. Please describe any training or education that your agency offers for this service to the following groups: Bicyclists: Transit vehicle operators (e.g., bus drivers): Transit agency staff: 2. Has your agency developed any CD-ROMs, presentations or other educational materials for use in training or education sessions? ___Yes ___No 180. Other Services—Other Issues 1. Please describe any maintenance issues related to this service: 2. Please describe any challenges that your agency has faced in relation to this service (e.g., obstacles to implementation, lessons learned, etc.): 3. Please describe any innovative or particularly successful aspects of this service: CONCLUSION 181. End/Thank you You have completed the survey. Thank you for contributing to the TCRP Bicycle and Transit Integration Synthesis! If you have any questions about this survey, please contact Bob Schneider of Toole Design Group at 301-362-1600, ext. 107.

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Integration of Bicycles and Transit Get This Book
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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 62: Integration of Bicycles and Transit examines how transit agencies may improve their existing services and assist other communities in developing new bicycle and transit services. Synthesis 62 updates TCRP Synthesis 4: Integration of Bicycles and Transit (1994).

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