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6 were relevant to different types of agencies--those that oper- tains a profile of an agency representing a successful practice ated only buses, those that operated only rail, and those that or a description of an event that illustrates the complexity of operated both bus and rail. Surveyed agencies were chosen issues in dealing with that large item. These profiles were to cover a wide spectrum of services and practices, includ- primarily based on phone interviews or e-mail exchanges ing size. The review was designed to survey a representa- directly with staff at the highlighted agency. Some infor- tive sample of small, medium, and large agencies. Small mation was gleaned from websites and published articles. agencies operate up to 50 vehicles at peak times; medium Profiles were selected based on material that emerged in the agencies operate between 51 and 250 vehicles; and large literature search or the survey. agencies operate more than 250 vehicles. Each of the survey candidates was e-mailed or phoned in advance to explain the goals of the review and to obtain a commitment to fill ORGANIZATION OF REPORT out the survey. Commitments were received from 42 pro- spective agencies to complete the survey when the link was Following this introduction, the report is organized into nine e-mailed to them. The response rate among the 42 agencies topical chapters. Chapter two describes the characteristics of surveyed was 100%. Fourteen small agencies, 12 medium- the 42 surveyed transit agencies. Chapters three, four, five, sized agencies, and 16 large agencies responded. When six, and seven discuss agency policies regarding wheelchairs; percentages or a number of responses are indicated in the Segways, scooters, and other mobility aids; strollers; bicy- question-by-question analysis in the body of this report, it cles; and luggage and other large items, respectively. Chap- refers to the percentage of responses to that question rather ter eight looks at vehicle design considerations with both a than to the overall survey response rate. In other words, the literature review and survey results. Chapter nine discusses question reflects the responses of the subset of respondents policy considerations, including implementation, enforce- who answered that question. ment, public information, and public perceptions. Chapter ten examines the study conclusions. The appendixes include Agency Profile Case Studies the survey questionnaire (Appendix A), the list of participat- ing agencies (Appendix B), a summary table of agency poli- Each of the chapters dedicated to a particular large item-- cies (Appendix C), and sample policies (Appendix D). wheelchairs, mobility devices, strollers, and so on--also con-