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7 CHAPTER TWO CHARACTERISTICS OF SURVEYED TRANSIT AGENCIES To sort characteristics, trends, and similarities, and differ- ridership numbers. Figure 1 shows the number of surveyed ences efficiently and meaningfully among the 42 transit agencies by size category (n = 42). agencies that responded to survey questions, the respondent agencies are categorized by total relevant fleet size (buses, rail vehicles, and paratransit/demand-response vehicles): Small agencies operate up to 50 vehicles at peak operation; Medium agencies operate between 51 and 250 vehicles at operation; and Large agencies operate more than 250 vehicles at peak operation. FIGURE 1 Surveyed agencies by size. The surveyed agencies were chosen to cover a wide spec- trum of services and practices, because small, medium, and Among the surveyed agencies for which data were avail- large agencies have intrinsic differences in operational and able, service area ranged from 15 to 3,350 square miles; management practice. Despite the moderate sample size, the service area population from 45,500 to 17.8 million people; agencies represent a broad range of characteristics that are and annual ridership from roughly 294,000 to 3.36 billion in not necessarily defined by total fleet size: bus, rail, and para- the years 2007 and 2008. Eighty percent of agencies provide transit vehicles of different types, sizes, and configurations; paratransit services (n = 40). Table 1 shows characteristics of a mix of small and large urban and rural service areas with transit agencies completing the survey, and Figure 2 shows different population densities; and significantly different the locations of these agencies. FIGURE 2 Surveyed transit agencies by location.

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8 TABLE 1 CHARACTERISTICS OF SURVEYED TRANSIT AGENCIES Agency Has Policies Regarding Agency Has Policies Transport on Regular Buses Regarding Transport and Trains on Paratransit Vehicles Service Area Statistics Wheelchairs Wheelchairs Large Items Luggage Luggage Segway/ Segway/ Strollers Strollers Bicycles Bicycles Scooter Scooter Other Density Annual Agency/Respondent Square (pop/sq Vehicles in Unlinked Information Miles Population mi) Service Trips Small Brandon Transit 30.9 49,000 1,586 Bus 12 Brandon, Manitoba Paratransit 3 Total 15 Downeast Transporta- 1,588 51,791 33 Bus 48 479,112 N/A tion, Inc. Ellsworth, Maine Greater Glens Falls 46 59,743 1,299 Bus 5 336,198 Transit Paratransit 1 3,104 Glens Falls, New York Total 6 339,302 Macatawa Area Express 42 69,764 1,661 Bus 7 185,964 Transportation Author- Paratransit 14 107,834 ity (MAX) Holland, Michigan Total 21 293,798 City of Las Cruces 55 90,590 1,647 Bus 11 671,727 RoadRUNNER Transit Paratransit 12 58,029 Las Cruces, New Mexico Total 23 729,756 Las Vegas Monorail 280 1,785,303 6,376 Rail 32 9,329,974 N/A Company Las Vegas, Nevada The T 30 90,000 3,000 Bus 10 387,938 Lawrence, Kansas Paratransit 11 49,733 Total 21 437,671 SunTran 55 89,638 1,630 Bus 6 327,623 Ocala, Florida Paratransit 2 76,769 Total 8 341,902 Ottumwa Transit 16.5 24,998 1,515 Bus 9 Authority Paratransit 49 Ottumwa, Iowa Total 58 342,841 Pullman Transit 9 26,860 2,984 Bus 18 1,236,930 Pullman, Washington Paratransit 5 19,434 Total 23 1,256,364 River Bend Transit 2,157 274,116 127 Paratransit 70 220,000 Quad Cities, Iowa Marble Valley Regional Bus 27 Transit District Paratransit 21 (MVRTD) Rutland, Vermont Total 48 830,000 City of Sioux Falls/ 68 144,000 2,118 Bus 28 905,780 Sioux Area Metro Paratransit 22 120,434 Sioux Falls, South Dakota Total 50 1,026,214 Metro Ride 27 45,513 1,686 Bus 22 851,895 Wausau, Wisconsin Paratransit 28 32,794 Total 50 884,689 Table 1 continued on p. 9

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9 Table 1 continued from p. 8 Agency Has Policies Agency Has Policies Regarding Transport Regarding Transport on on Paratransit Regular Buses and Trains Vehicles Service Area Statistics Segway/Scooter Segway/Scooter Wheelchairs Wheelchairs Large Items Luggage Luggage Strollers Strollers Bicycles Bicycles Other Density Annual Agency/Respondent Square (pop/sq Vehicles in Unlinked Information Miles Population mi) Service Trips Medium CyRide 15 50,276 3,352 Bus 53 4,635,634 N/A Ames, Iowa Paratransit 3 10,920 Total 56 4,646,554 Eastern Contra Costa 225 270,000 1,200 Bus 57 2,671,505 Transit Authority (Tri Paratransit 19 112,564 Delta) Antioch, California Total 76 2,730,069 Valley Transit 1,399 252,477 180 Bus 24 1060854 Appleton, Wisconsin Paratransit 58 163,124 Total 82 1,223,978 Central Contra Costa 149 500,000 3,356 Bus 106 4,397,978 Transit Authority Paratransit 51 166,887 (CCCTA) Concord, California Total 157 4,564,865 VOTRAN 1,207 468,670 388 Bus 46 3,318,580 Daytona Beach, Paratransit 60 272,458 Florida Total 106 3,591,038 Lane Transit District 241 272,272 1,130 Bus 96 11,407,709 N/A Eugene, Oregon Paratransit 36 155,440 Total 132 11,563,149 Lee County Transit 121 451,153 3,729 Bus 49 3,058,843 Ft. Myers, Florida/ Paratransit 41 129,168 Lee County Total 90 3,188,011 BC Transit 81.7 120,700 1,477 Bus 49 Kelowna, British Paratransit 19 Columbia Total 68 Laketran 295 227,511 771 Bus 24 647,260 Lake County, Ohio Paratransit 71 338,207 Total 95 985,467 Metro Transit 72 245,181 3,405 Bus 168 13,433,149 Madison, Wisconsin Paratransit 77 286,037 Total 245 13,719,186 North County Transit 403 842,000 2,089 Bus 138 9,744,558 District (NCTD) Rail 30 2,403,975 Oceanside, California Paratransit 39 188,979 Total 207 12,337,512 Sarasota County Area 213 398,854 1,873 Bus 44 2,300,820 Transit Paratransit 63 241,843 Sarasota, Florida Total 107 2,542,663 Table 1 continued on p. 10

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10 Table 1 continued from p. 9 Agency Has Agency Has Policies Policies Regarding Regarding Transport on Transport on Regular Buses and Trains Paratransit Vehicles Service Area Statistics Segway/Scooter Segway/Scooter Wheelchairs Wheelchairs Large Items Luggage Luggage Strollers Strollers Bicycles Bicycles Other Density Annual Agency/Respondent Square (pop/sq Unlinked Information Miles Population mi) Vehicles in Service Trips Large Metropolitan Atlanta 498 1,574,600 3,162 Bus 504 67,519,392 Rapid Transit Rail 188 82,984,033 Authority (MARTA) Atlanta, Georgia Paratransit 118 409,563 Total 810 150,912,988 Capital Metro 568 1,170,276 2,060 Bus 347 36,339,090 Austin, Texas Rail N/A - N/A - began began 3/10 3/10 Paratransit 384 714,563 Total 731 37,053,653 Chicago Transit 327 3,763,791 11,510 Bus 1,843 328,199,214 Authority (CTA) Rail 1,016 198,137,245 Chicago, Illinois Total 2,859 526,336,459 Community Transit 281 723,381 2,574 Bus 230 10,849,358 Everett, Washington Paratransit 49 214,568 Total 279 11,063,926 Public Transit Divi- 227 909,863 4,008 Bus 439 69,759,895 sion (TheBus) Paratransit 205 833,835 Honolulu, Hawaii Total 644 70,593,730 Metropolitan Transit 1,285 2,796,994 2,177 Bus 1,027 84,594,867 Authority Harris Rail 17 11,800,912 County (METRO) Houston, Texas Paratransit 376 1,418,647 Total 1,420 97,814,426 Miami-Dade Transit 306 2,402,208 7,850 Bus 825 83,458,376 N/A Miami, Florida Rail 118 26,127,465 Paratransit 302 1,678,018 Total 1,245 111,263,859 Socit de transport 193.2 1,877,693 9,719 Bus 1,288 de Montral (STM) Rail 648 Montreal, Quebec Paratransit 67 Total 2,003 NJ TRANSIT 3,353 17,799,861 5,309 Bus 2,141 169,281,953 Corporation Rail 1,020 105,839,656 Newark, New Jersey Paratransit 434 1,278,925 Total 3,595 276,400,534 MTA New York City 321 8,008,278 24,948 Bus 3,933 902,640,956 Transit Rail 5,288 2,428,308,510 New York, New York Paratransit 1,843 5,437,639 Total 11,064 3,336,387,105 Table 1 continued on p. 11