• Front Matter R1-R10

• Summary 1-4

• Methodology 5-5

• Organization of Report 6-6

• CHAPTER TWO - Characteristics of Surveyed Transit Agencies 7-10

• Agency Operations 11-15

• Literature Review on Wheelchairs and Wheelchair Accommodation Policies 16-17

• Survey Results 18-20

• One Agency's Experience: TriMet, Portland, Oregon - Revisiting Wheelchair Policies 21-22

• Literature Review on Segways, Scooters, and Other Mobility Devices and Accommodation Policies 23-23

• Survey Results 24-27

• One Agency's Experience: Metro Transit, Madison, Wisconsin - Learning Safe Operation of a Segway from a User 28-29

• Literature Review on Strollers and Stroller Accommodation Policies 30-32

• Survey Results 33-35

• One Agency's Experience: Tri Delta Transit, Antioch, California - Creating Space on Buses for Strollers 36-37

• Literature Review on Bicycles and Bicycle Accommodation Policies 38-40

• One Agency's Experience: King County Metro, Seattle - Three-Position Bike Racks 41-41

• Survey Results 42-45

• One Agency's Experience: BART, San Francisco Bay Area - Innovations for Bicycle Access on Rail 46-47

• Literature Review on Luggage, Carts, and Other Large Items and Accommodation Policies 48-49

• Survey Results 50-52

• One Agency's Experience: RoadRUNNER Transit, Las Cruces, New Mexico - A Different Way to Define Large Items 53-53

• General Large Items and Transport Aids (Strollers, Bicycles, Luggage, etc.) on Paratransit 54-54

• Other Large Items 55-56

• One Agency's Experience: Marble Valley Regional Transit District, Rutland, Vermont - Accommodating Skis and Snowboards, Suitcases and Pets 57-57

• Literature Review on Vehicle Design 58-59

• Survey Results 60-61

• Survey Responses 62-68

• One Agency's Experience: OC Transpo, Ottawa, Ontario - Developing, Refining, and Enforcing Policies, and Public Outcry 69-70

• Strollers 71-71

• Carts, Parcels, and Other Items 72-73

• REFERENCES 74-76

• APPENDIX A - Survey Questionnaire 77-122

• APPENDIX B - List of Participating Agencies 123-124

• APPENDIX C - Summary Tables of Agency Policies 125-132

• APPENDIX D - Sample Policies 133-164

Murray, Gail, Goldman, Joey M, Transportation Research Board " APPENDIX A - Survey Questionnaire ." TCRP Synthesis 88: Strollers, Carts, and Other Large Items on Buses and Trains . Washington, DC: The National Academies Press, 2011 .

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