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ACRP AIRPORT COOPERATIVE RESEARCH PROGRAM REPORT 52 Sponsored by the Federal Aviation Administration Wayfinding and Signing Guidelines for Airport Terminals and Landside
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ACRP OVERSIGHT COMMITTEE* TRANSPORTATION RESEARCH BOARD 2011 EXECUTIVE COMMITTEE* CHAIR OFFICERS James Wilding CHAIR: Neil J. Pedersen, Administrator, Maryland State Highway Administration, Baltimore Metropolitan Washington Airports Authority (re- VICE CHAIR: Sandra Rosenbloom, Professor of Planning, University of Arizona, Tucson tired) EXECUTIVE DIRECTOR: Robert E. Skinner, Jr., Transportation Research Board VICE CHAIR MEMBERS Jeff Hamiel MinneapolisSt. Paul J. Barry Barker, Executive Director, Transit Authority of River City, Louisville, KY Metropolitan Airports Commission Deborah H. Butler, Executive Vice President, Planning, and CIO, Norfolk Southern Corporation, Norfolk, VA MEMBERS William A.V. Clark, Professor, Department of Geography, University of California, Los Angeles James Crites Eugene A. Conti, Jr., Secretary of Transportation, North Carolina DOT, Raleigh DallasFort Worth International Airport James M. Crites, Executive Vice President of Operations, Dallas-Fort Worth International Airport, TX Richard de Neufville Paula J. Hammond, Secretary, Washington State DOT, Olympia Massachusetts Institute of Technology Kevin C. Dolliole Michael W. Hancock, Secretary, Kentucky Transportation Cabinet, Frankfort Unison Consulting Adib K. Kanafani, Cahill Professor of Civil Engineering, University of California, Berkeley John K. Duval Michael P. Lewis, Director, Rhode Island DOT, Providence Austin Commercial, LP Susan Martinovich, Director, Nevada DOT, Carson City Kitty Freidheim Michael R. Morris, Director of Transportation, North Central Texas Council of Governments, Arlington Freidheim Consulting Steve Grossman Tracy L. Rosser, Vice President, Regional General Manager, Wal-Mart Stores, Inc., Mandeville, LA Jacksonville Aviation Authority Steven T. Scalzo, Chief Operating Officer, Marine Resources Group, Seattle, WA Tom Jensen Henry G. (Gerry) Schwartz, Jr., Chairman (retired), Jacobs/Sverdrup Civil, Inc., St. Louis, MO National Safe Skies Alliance Beverly A. Scott, General Manager and CEO, Metropolitan Atlanta Rapid Transit Authority, Catherine M. Lang Atlanta, GA Federal Aviation Administration Gina Marie Lindsey David Seltzer, Principal, Mercator Advisors LLC, Philadelphia, PA Los Angeles World Airports Lawrence A. Selzer, President and CEO, The Conservation Fund, Arlington, VA Carolyn Motz Kumares C. Sinha, Olson Distinguished Professor of Civil Engineering, Purdue University, West Airport Design Consultants, Inc. Lafayette, IN Richard Tucker Thomas K. Sorel, Commissioner, Minnesota DOT, St. Paul Huntsville International Airport Daniel Sperling, Professor of Civil Engineering and Environmental Science and Policy; Director, Institute of EX OFFICIO MEMBERS Transportation Studies; and Interim Director, Energy Efficiency Center, University of California, Davis Kirk T. Steudle, Director, Michigan DOT, Lansing Paula P. Hochstetler Douglas W. Stotlar, President and CEO, Con-Way, Inc., Ann Arbor, MI Airport Consultants Council Sabrina Johnson C. Michael Walton, Ernest H. Cockrell Centennial Chair in Engineering, University of Texas, Austin U.S. Environmental Protection Agency Richard Marchi EX OFFICIO MEMBERS Airports Council International--North America Laura McKee Peter H. Appel, Administrator, Research and Innovative Technology Administration, U.S.DOT Air Transport Association of America J. Randolph Babbitt, Administrator, Federal Aviation Administration, U.S.DOT Henry Ogrodzinski Rebecca M. Brewster, President and COO, American Transportation Research Institute, Smyrna, GA National Association of State Aviation Officials Anne S. Ferro, Administrator, Federal Motor Carrier Safety Administration, U.S.DOT Melissa Sabatine LeRoy Gishi, Chief, Division of Transportation, Bureau of Indian Affairs, U.S.DOT American Association of Airport Executives Robert E. Skinner, Jr. John T. Gray, Senior Vice President, Policy and Economics, Association of American Railroads, Transportation Research Board Washington, DC John C. Horsley, Executive Director, American Association of State Highway and Transportation SECRETARY Officials, Washington, DC Christopher W. Jenks David T. Matsuda, Deputy Administrator, Maritime Administration, U.S.DOT Transportation Research Board Victor M. Mendez, Administrator, Federal Highway Administration, U.S.DOT William W. Millar, President, American Public Transportation Association, Washington, DC Tara O'Toole, Under Secretary for Science and Technology, U.S. Department of Homeland Security, Washington, DC Robert J. Papp (Adm., U.S. Coast Guard), Commandant, U.S. Coast Guard, U.S. Department of Homeland Security, Washington, DC Cynthia L. Quarterman, Administrator, Pipeline and Hazardous Materials Safety Administration, U.S.DOT Peter M. Rogoff, Administrator, Federal Transit Administration, U.S.DOT David L. Strickland, Administrator, National Highway Traffic Safety Administration, U.S.DOT Joseph C. Szabo, Administrator, Federal Railroad Administration, U.S.DOT Polly Trottenberg, Assistant Secretary for Transportation Policy, U.S.DOT Robert L. Van Antwerp (Lt. Gen., U.S. Army), Chief of Engineers and Commanding General, U.S. Army Corps of Engineers, Washington, DC Barry R. Wallerstein, Executive Officer, South Coast Air Quality Management District, Diamond Bar, CA *Membership as of July 2011. *Membership as of June 2011.
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AIRPORT COOPERATIVE RESEARCH PROGRAM ACRP REPORT 52 Wayfinding and Signing Guidelines for Airport Terminals and Landside James R. Harding Marshall Elizer, Jr. Jim Alderman Matthew J. Frankel GRESHAM, SMITH AND PARTNERS Nashville, Tennessee Susan T. Chrysler Christopher M. Poe Laura L. Higgins Curtis Beatty LuAnn Theiss TEXAS TRANSPORTATION INSTITUTE College Station, Texas Alison Smiley Thomas Smahel HUMAN FACTORS NORTH, INC. Toronto, Ontario James A. Pangburn BIG SKY, INC. Manassas, Virginia Craig Berger SOCIETY FOR ENVIRONMENTAL GRAPHIC DESIGN Washington, DC Tom Esch MINETA SAN JOSÉ INTERNATIONAL AIRPORT San Jose, California Subscriber Categories Aviation Research sponsored by the Federal Aviation Administration TRANSPORTATION RESEARCH BOARD WASHINGTON, D.C. 2011 www.TRB.org
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AIRPORT COOPERATIVE RESEARCH PROGRAM ACRP REPORT 52 Airports are vital national resources. They serve a key role in trans- Project 07-06 portation of people and goods and in regional, national, and inter- ISSN 1935-9802 national commerce. They are where the nation's aviation system ISBN 978-0-309-21346-2 connects with other modes of transportation and where federal respon- Library of Congress Control Number 2011935617 sibility for managing and regulating air traffic operations intersects with the role of state and local governments that own and operate most © 2011 National Academy of Sciences. All rights reserved. airports. Research is necessary to solve common operating problems, to adapt appropriate new technologies from other industries, and to introduce innovations into the airport industry. The Airport Coopera- COPYRIGHT INFORMATION tive Research Program (ACRP) serves as one of the principal means by Authors herein are responsible for the authenticity of their materials and for obtaining which the airport industry can develop innovative near-term solutions written permissions from publishers or persons who own the copyright to any previously to meet demands placed on it. published or copyrighted material used herein. The need for ACRP was identified in TRB Special Report 272: Airport Research Needs: Cooperative Solutions in 2003, based on a study spon- Cooperative Research Programs (CRP) grants permission to reproduce material in this publication for classroom and not-for-profit purposes. Permission is given with the sored by the Federal Aviation Administration (FAA). The ACRP carries understanding that none of the material will be used to imply TRB or FAA endorsement out applied research on problems that are shared by airport operating of a particular product, method, or practice. It is expected that those reproducing the agencies and are not being adequately addressed by existing federal material in this document for educational and not-for-profit uses will give appropriate research programs. It is modeled after the successful National Coopera- acknowledgment of the source of any reprinted or reproduced material. For other uses of tive Highway Research Program and Transit Cooperative Research Pro- the material, request permission from CRP. gram. The ACRP undertakes research and other technical activities in a variety of airport subject areas, including design, construction, mainte- nance, operations, safety, security, policy, planning, human resources, NOTICE and administration. The ACRP provides a forum where airport opera- tors can cooperatively address common operational problems. The project that is the subject of this report was a part of the Airport Cooperative Research Program, conducted by the Transportation Research Board with the approval of the The ACRP was authorized in December 2003 as part of the Vision Governing Board of the National Research Council. 100-Century of Aviation Reauthorization Act. The primary partici- pants in the ACRP are (1) an independent governing board, the ACRP The members of the technical panel selected to monitor this project and to review this report were chosen for their special competencies and with regard for appropriate balance. Oversight Committee (AOC), appointed by the Secretary of the U.S. The report was reviewed by the technical panel and accepted for publication according to Department of Transportation with representation from airport oper- procedures established and overseen by the Transportation Research Board and approved ating agencies, other stakeholders, and relevant industry organizations by the Governing Board of the National Research Council. such as the Airports Council International-North America (ACI-NA), The opinions and conclusions expressed or implied in this report are those of the the American Association of Airport Executives (AAAE), the National researchers who performed the research and are not necessarily those of the Transportation Association of State Aviation Officials (NASAO), and the Air Transport Research Board, the National Research Council, or the program sponsors. Association (ATA) as vital links to the airport community; (2) the TRB The Transportation Research Board of the National Academies, the National Research as program manager and secretariat for the governing board; and Council, and the sponsors of the Airport Cooperative Research Program do not endorse (3) the FAA as program sponsor. In October 2005, the FAA executed a products or manufacturers. Trade or manufacturers' names appear herein solely because contract with the National Academies formally initiating the program. they are considered essential to the object of the report. The ACRP benefits from the cooperation and participation of airport professionals, air carriers, shippers, state and local government officials, equipment and service suppliers, other airport users, and research orga- nizations. Each of these participants has different interests and respon- sibilities, and each is an integral part of this cooperative research effort. Research problem statements for the ACRP are solicited periodically but may be submitted to the TRB by anyone at any time. It is the responsibility of the AOC to formulate the research program by iden- tifying the highest priority projects and defining funding levels and expected products. Once selected, each ACRP project is assigned to an expert panel, appointed by the TRB. Panels include experienced practitioners and research specialists; heavy emphasis is placed on including airport pro- fessionals, the intended users of the research products. The panels pre- pare project statements (requests for proposals), select contractors, and provide technical guidance and counsel throughout the life of the project. The process for developing research problem statements and Published reports of the selecting research agencies has been used by TRB in managing cooper- AIRPORT COOPERATIVE RESEARCH PROGRAM ative research programs since 1962. As in other TRB activities, ACRP are available from: project panels serve voluntarily without compensation. Primary emphasis is placed on disseminating ACRP results to the Transportation Research Board Business Office intended end-users of the research: airport operating agencies, service 500 Fifth Street, NW providers, and suppliers. The ACRP produces a series of research Washington, DC 20001 reports for use by airport operators, local agencies, the FAA, and other interested parties, and industry associations may arrange for work- and can be ordered through the Internet at shops, training aids, field visits, and other activities to ensure that http://www.national-academies.org/trb/bookstore results are implemented by airport-industry practitioners. Printed in the United States of America
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The National Academy of Sciences is a private, nonprofit, self-perpetuating society of distinguished scholars engaged in scientific and engineering research, dedicated to the furtherance of science and technology and to their use for the general welfare. On the authority of the charter granted to it by the Congress in 1863, the Academy has a mandate that requires it to advise the federal government on scientific and technical matters. Dr. Ralph J. Cicerone is president of the National Academy of Sciences. The National Academy of Engineering was established in 1964, under the charter of the National Academy of Sciences, as a parallel organization of outstanding engineers. It is autonomous in its administration and in the selection of its members, sharing with the National Academy of Sciences the responsibility for advising the federal government. The National Academy of Engineering also sponsors engineering programs aimed at meeting national needs, encourages education and research, and recognizes the superior achievements of engineers. Dr. Charles M. Vest is president of the National Academy of Engineering. The Institute of Medicine was established in 1970 by the National Academy of Sciences to secure the services of eminent members of appropriate professions in the examination of policy matters pertaining to the health of the public. The Institute acts under the responsibility given to the National Academy of Sciences by its congressional charter to be an adviser to the federal government and, on its own initiative, to identify issues of medical care, research, and education. Dr. Harvey V. Fineberg is president of the Institute of Medicine. The National Research Council was organized by the National Academy of Sciences in 1916 to associate the broad community of science and technology with the Academy's purposes of furthering knowledge and advising the federal government. Functioning in accordance with general policies determined by the Academy, the Council has become the principal operating agency of both the National Academy of Sciences and the National Academy of Engineering in providing services to the government, the public, and the scientific and engineering communities. The Council is administered jointly by both Academies and the Institute of Medicine. Dr. Ralph J. Cicerone and Dr. Charles M. Vest are chair and vice chair, respectively, of the National Research Council. The Transportation Research Board is one of six major divisions of the National Research Council. The mission of the Transporta- tion Research Board is to provide leadership in transportation innovation and progress through research and information exchange, conducted within a setting that is objective, interdisciplinary, and multimodal. The Board's varied activities annually engage about 7,000 engineers, scientists, and other transportation researchers and practitioners from the public and private sectors and academia, all of whom contribute their expertise in the public interest. The program is supported by state transportation departments, federal agencies including the component administrations of the U.S. Department of Transportation, and other organizations and individu- als interested in the development of transportation. www.TRB.org www.national-academies.org
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COOPERATIVE RESEARCH PROGRAMS CRP STAFF FOR ACRP REPORT 52 Christopher W. Jenks, Director, Cooperative Research Programs Crawford F. Jencks, Deputy Director, Cooperative Research Programs Michael R. Salamone, ACRP Manager Marci A. Greenberger, Senior Program Officer Tiana M. Barnes, Senior Program Assistant Eileen P. Delaney, Director of Publications Maria Sabin Crawford, Assistant Editor ACRP PROJECT 07-06 PANEL Field of Design Angela R. Newland, Broward County (FL) Aviation Department, Ft. Lauderdale, FL (Chair) Hugh A. Johnson, Port of Oakland, Oakland, CA Kathleen M. McCauley, Massachusetts Port Authority, East Boston, MA Valquirio S. Mendonca, HNTB Corporation, Boston, MA David P. Roberts, Valancourt International, LLC, Atlanta, GA Kenneth G. Rodgers, Minnesota Department of Employment and Economic Development, Minneapolis, MN Elisha Novak, FAA Liaison Kevin J. Sylvester, FHWA Liaison Richard A. Cunard, TRB Liaison
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FOREWORD By Marci A. Greenberger Staff Officer Transportation Research Board ACRP Report 52: Wayfinding and Signing Guidelines for Airport Terminals and Landside provides an up-to-date single resource for airport operators to consult as they review, update, enhance, or develop their airport wayfinding and signing plan. The guidelines focus on four areas of the airport: (1) roadways--both on-airport, and off-airport access roads; (2) parking; (3) curbside and ground transportation; and (4) terminal. In addition, the guidelines discuss developing a wayfinding strategy; the use of technology and visual dis- plays; and color, fonts, and sizes. These guidelines are a handy resource for airport planners, consultants, and those specifically responsible for maintaining an airport wayfinding and signing plan and signage. There has not been a single resource to help airports in their wayfinding and signing strat- egy and plan that includes both roadways and terminals. The industry came together via the professional associations to create guidelines that focused on the terminal, but they were last updated in 2001. The Federal Highway Administration's Manual of Uniform Traffic Con- trol Devices (MUTCD), while applicable to airports with respect to roadways, doesn't specifically speak to airports or the unique operating environment. Gresham, Smith and Partners was retained under ACRP Project 07-06 to develop a sin- gle resource that will update the wayfinding and signing guidelines, and address terminal areas, curbside and ground transportation, parking and on-airport roadways, and off- airport access roads. Updates include ADA issues, ensuring compliance with the MUTCD, and the increase in common use technologies. The result of their efforts is ACRP Report 52: Wayfinding and Signing Guidelines for Airport Terminals and Landside. Some elements of the guidelines include: how to develop a wayfinding strategy and an explanation of "why"; discussion of font and legibility issues; and a number of real world examples to assist the reader when applying the concepts to their airport.
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AUTHOR ACKNOWLEDGMENTS The research reported herein was performed under ACRP Project 07-06 by Gresham, Smith and Part- ners (GS&P) in association with Big Sky, Inc., Human Factors North, Inc. (HFN), the Society for Envi- ronmental Graphic Design (SEGD), and the Texas Transportation Institute (TTI). James R. Harding, SEGD, Director of Environmental Graphic Design for GS&P, was the Project Direc- tor and Principal Investigator. Contributing authors for this report included the following: · Marshall Elizer, Jr., P.E., PTOE; Jim Alderman, SEGD; and Matthew J. Frankel with GS&P. · Susan T. Chrysler, PhD; Christopher M. Poe, PhD, P.E.; Laura L. Higgins; Curtis Beatty, P.E. and LuAnn Theiss, P.E. with TTI. · Alison Smiley, PhD, CCPE and Thomas Smahel, CCPE with HFN. · James A. Pangburn, P.E, P.S.P with Big Sky. · Craig Berger with SEGD. · Tom Esch, P.E. with Mineta San José International Airport (via SEGD). The authors would also like to acknowledge the tremendous input from the following professionals and organizations whose research, images, and other contributions were instrumental to the successful com- pilation of these guidelines: · Richard Bess--Anode, Inc. · Raymond Bishop--Wilbur Smith Associates. · Joseph Erhart--Apple Designs, Inc. · Peter J. Gargiulo--Wayne County Airport Authority. · David Gibson--Two Twelve Associates, Inc. · Earlyne Johnson--The Port Authority of NY & NJ. · Barry Nation--Jones Worley Design.
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CONTENTS 1 Chapter 1 Introduction 1 1.1 Background 2 1.2 Historical Perspective 3 1.3 Purpose of the Guidelines 3 1.4 Organization of the Guidelines (How to Use) 4 Chapter 2 Signing and Wayfinding Process 4 2.1 Introduction 4 2.2 Analysis 13 2.3 Developing a Wayfinding Strategy 29 Chapter 3 Roadways 29 3.1 Wayfinding Philosophy and Principles 33 3.2 Applicable Federal Standards 35 3.3 Airport Roadway Decision Points 37 3.4 Static Sign Design Elements 45 3.5 Sign Structures and Illumination 47 3.6 Changeable Message Signs 52 3.7 Sign Maintenance 53 Chapter 4 Parking 53 4.1 Considering Parking Users in Design (Human Factors) 54 4.2 Signs and Wayfinding 57 4.3 Sign Categories 69 4.4 Sign Design Elements 72 4.5 Sign Locations, Structures, Materials, and Safety 74 4.6 Sign Maintenance 74 4.7 Accessibility 77 Chapter 5 Curbside and Ground Transportation 77 5.1 Planning for Curbside Signing 77 5.2 Considering Curbside Users in Design (Human Factors) 79 5.3 Signing Areas 83 5.4 Ground Transportation 86 5.5 Sign Design Elements 88 5.6 Sign Locations, Structures, Materials, and Safety 90 5.7 Sign Maintenance 91 5.8 Accessibility 93 Chapter 6 Terminal 93 6.1 Wayfinding Philosophy and Principles 101 6.2 Considering Terminal Users in Design (Human Factors) 105 6.3 Signs and Wayfinding 109 6.4 Sign Categories
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113 6.5 Sign Design Elements 149 6.6 Sign Locations, Data Bases, Illumination, Materials, and Safety 159 6.7 Sign Maintenance 160 6.8 Accessibility 180 Chapter 7 Technology 180 7.1 Overview 182 7.2 Systems and Visual Displays 195 7.3 Design Elements 195 7.4 Open System Architecture 197 Chapter 8 Code Required Regulatory and Information Signs 197 8.1 Federal Agencies 198 8.2 Americans with Disabilities Act Accessibility Guidelines (ADAAG) 198 8.3 Federal Highway Administration (FHWA) 198 8.4 State and Local 199 8.5 Other Code and Regulating Agencies 199 8.6 Regulatory and Informational Signage Required by Federal Regulations 207 Appendix A 212 Appendix B 215 Appendix C 217 Appendix D 219 Appendix E 221 Appendix F 242 References Note: Many of the photographs, figures, and tables in this report have been converted from color to grayscale for printing. The electronic version of the report (posted on the Web at www.trb.org) retains the color versions.