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CHAPTER 1 Introduction There are many definitions of wayfinding, but in the most basic terms it is simply the act of finding your way to an intended destination. Therefore, by extension, the purpose of this guide- line is to provide airports with the tools necessary to help passengers find their way in and around the airport. The content contained in this guideline is based on research, surveys from airports and design professionals, existing guidelines, and case studies. 1.1 Background The hub and spoke system instituted by the airlines often requires travelers to transit through intermediate airports in addition to their origin and destination airports. The result is that there are many people in the airport terminal that may not be familiar with the terminal layout or the location of gates and other facilities. It would be helpful to passengers, as well as meeters and greeters, if airports had wayfinding and signing systems that were based on uniform guidelines. Currently, there is no single document or guidebook available to airport operators illustrating best practices for wayfinding and signing the airport terminal and landside. Specific guidelines for wayfinding for the airport terminal and landside, other than some related to signs, are not readily available. These guidelines, where they do exist, are in the private domain of consultants or individual airport operators. The most recently published guideline for airport signs, Guidelines for Airport Signing and Graphics, Terminals and Landside, was originally published in 1986 and last updated in 2001. It was prepared in conjunction with representatives from the Air Transport Association (ATA), American Association of Airport Executives (AAAE), Airports Council InternationalNorth America (ACI-NA), and Airport Consultants Council (ACC). The most recent edition of the Federal Highway Administration's Manual of Uniform Traffic Control Devices (MUTCD) pre- scribes the design or color of airport roadway signs. Previous editions of the MUTCD did not address airport roadways, and it is not clear to what extent the input of airport operators or their representatives was sought during the preparation of the latest MUTCD. While several large airport operators have established graphic standards and maintain and update these standards on a regular basis, not all airport operators have the staff or resources to do so. The overall problem of non-standard signing practices at airports across the country and across the world still exists. The increasing number of airport users in the United States combined with the evolution of terminal design as well as the wide range of airport sizes and configurations make the wayfinding more complex than ever before. The needs, problems, issues, and solutions can vary greatly between the airport roadway and the airport terminal. This report will provide airport operators with an updated guideline for wayfinding and sign- ing for airport terminals and landside. By adopting these guidelines, the travelling public will 1