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OCR for page 207
APPENDIX A EVALUATION FORM 1a, b, c: FAQ (OBSERVATIONS OF AMBASSADORS) TIME ____________________ DATE __________________________ LOCATION ________________________________________________________ *QUESTIONS ARE BASED ON INTERVIEW WITH AMBASSADORS ** SEPARATE FORM FOR EACH LOCATION THAT WILL BE OBSERVED Question Count Where is baggage claim Where are the washrooms Where is the food court Etc Etc Etc Etc Etc Etc (room for fill in Q's) (room for fill in Q's) (room for fill in Q's) (room for fill in Q's) (room for fill in Q's) (room for fill in Q's) (room for fill in Q's) 207

OCR for page 207
208 Wayfinding and Signing Guidelines for Airport Terminals and Landside EVALUATION FORM 2a, b, c: FAQ (FOR STAFF AT INFORMATION DESKS TO FILL OUT) TIME ____________________ DATE __________________________ LOCATION ________________________________________________________ *QUESTIONS ARE BASED ON INTERVIEW WITH STAFF AT INFORMATION DESK Question Count Where is baggage claim Where are the washrooms Where is the food court Etc Etc Etc Etc Etc Etc (room for fill in Q's) (room for fill in Q's) (room for fill in Q's) (room for fill in Q's) (room for fill in Q's) (room for fill in Q's) (room for fill in Q's)

OCR for page 207
Appendix A 209 EVALUATION FORM 3a WAYFINDING TRIALS - DRIVER (UNFAMILIAR VISITOR) This questionnaire is intended for unfamiliar passengers who rely on signs and intuitive design (e.g. gates are beyond the security area) to reach their destination. If the passenger uses the airport more than once a year they should not be included in the survey. Hi I am on contract to CURRENT Airport indicate name badge. We are carrying out a survey to help find out where we need signs or where the current signs might confuse some passengers. Would you be willing to have me walk with you into the airport to your gate and tell me any problems you see with the signs that you see or use as we go along? PLS PUT BOX AROUND EXAMPLE EXAMPLE Curbside to Check in Gate Sign function: list check in gates for each airline Sign location: on pillar about 15 m to right of entrance B Concern: did not see sign at first since too far from entrance B, desired airline was not listed Curbside to Check in Gate PLS REPEAT FOR EACH ITEM BELOW Sign function: Sign location: Concern: To boarding pass machines To oversize luggage To currency exchange Check in Gate to Security Security to Departure Gate To washroom To stores To lounges

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210 Wayfinding and Signing Guidelines for Airport Terminals and Landside EVALUATION FORM 4a: WAYFINDING ASSESSMENT ROADWAY SIGNS Sign Type: ____________________________ Route # _____________ (Airline list, terminal split, parking split, etc) Sign # ______________ Advance/Gore Sign Sign location: ___________________________________ (circle one) (Pena Blvd, terminal road, curbside, etc) Photo of sign (A) Estimated reading + decision time: ___________ Posted speed: _______________ (based on prior airport research) (B)Time from sign legible to sign: _________ (C) Time from sign to gore: ___________ (D) Maximum potential lane change time _______________ (10, 17, 24 sec) Is B-A < 0 _________________ Is A + D < B C _____________ Conspicuousness / location Good / OK / Poor (circle one) Comprehension Good / OK / Poor

OCR for page 207
Appendix A 211 EVALUATION FORM 4b: WAYFINDING ASSESSMENT PEDESTRIAN SIGNS Sign Type: ____________________________ Sign # _________________ Sign location: ___________________________________________________________ Photo of sign Conspicuousness: ____________________________________________________________ (colour, lighting, contrast) Location relative to path:_________________________________________________ Legibility from desired distance:____________________________________________ (record desired distance) Comprehension: ________________________________________________________ Consistency: ___________________________________________________________ (colour/layout, terminology, location) Information Load: _______________________________________________________ For map signs only _____________________________________________________(Orientation, clarity of graphics, simplicity of graphics, appropriate information)