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APPENDIX F This appendix provides specific requirements for the following federal regulatory and informational signage requirements: Passenger Rights Notice of Limitation of Liability for death or injury Notice of Limitation of Liability for baggage Overbooking National Threat Advisory and TSA Signs National Threat Advisory TSA liquids Checked Bag combo message Consent to Search/Passenger Identification Consent to Search Passenger Identification False Statements Use of X-Ray Systems Transportation of Hazardous Materials Transportation of Firearms Currency Reporting Passenger Notices Public Inspection of Tariffs or Explanation of Contract Terms Contract of Carriage Unlawful Discrimination 221

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222 Wayfinding and Signing Guidelines for Airport Terminals and Landside Passenger Rights Message: Various Passenger Rights Messages o Liability, death or injury o Liability for Baggage o Overbooking Required by: Refer to each item and specific requirement o 14 CFR 221.105 (Liability, death or injury) o 14 CFR 221.106 (Liability for Baggage) o 14 CFR 250.11 (Overbooking) Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 14 3) Select the appropriate link to the section you want. For example, select Section 221, then select part 105 from the next page of links. Font/ Size: 14 CFR221.105: bold faced type at least one-fourth of an inch high 14 CFR221.106: Legible English, bold-face, at least .635 cm (0.25 in) in height. 14 CFR250.11: Legible English, bold face, at least .635 cm (0.25 inch) in height. Location: These signs are most commonly displayed on top of airline ticket counters or on the front of the counter podium, turret or counter shell. Note: These notices are generally combined into one sign and located so as to be clearly readable by the traveling public. Variable Yes, the coverage mentioned in the liability is subject to change. 14 CFR 221.105 describes a sign to be posted with a message regarding Advice to International Passengers on Limitation of Liability. Travelers may depart on a domestic flight from a terminal that does not have international flights, but still connect to an international flight. This message apparently is intended for them. Section (b) describes the message of the sign, that it is To be displayed continuously in a conspicuous public place at each desk, station, and position in the United States which is in the charge of a person employed exclusively by it or by it jointly with another person, or by any agent employed by such air carrier or foreign air carrier to sell tickets to passengers That it shall be printed in bold faced type at least one-fourth of an inch high. Later, in Part 106, an option is given to take the Part 105 message and the Part 106 message for a combined, single message. See below for details regarding content.

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Appendix F 223 14 CFR 221.106 describes a sign for Notice of limited liability for baggage. It later indicates the option of a consolidated notice of liability limitations, to "...use the following notice in full compliance with the posting requirements of this paragraph and of 221.105(b)" with the notice given as shown below. The same requirements displayed in a conspicuous public place, and be printed in bold faced type at least one-fourth of an inch high is still required. The message: Advice to Passengers on Limitations of Liability Airline liability for death or personal injury may be limited by the Warsaw Convention and tariff provisions in the case of travel to or from a foreign country. For most international travel (including domestic portions of international journeys) liability for loss, delay or damage to baggage is limited to approximately $9.07 per pound for checked baggage and $400 per passenger for unchecked baggage unless a higher value is declared and an extra charge is paid. Special rules may apply to valuable articles. See the notice with your tickets or consult your airline or travel agent for further information. 14 CFR 221.106 Part 106(a)(3) provides the option of including the terms of $ per kilo (i.e., $20.00 per kilo). This is not a requirement, but could be considered. Based on the language in the regulations, and the possible wide variety of air carriers, the message stated above likely meets all air carrier requirements. If liability changes ($9.07 per pound for checked baggage and $400 per passenger), it is likely that sign patches may be necessary to avoid a complete sign replacement. Sign Managers must annually check the eCFR for updates. 14 CFR 250.11, the "Overbooking message", has these specific requirements: Every carrier shall cause to be displayed continuously in a conspicuous public place at each desk, station, and position in the United States which is in the charge of a person employed exclusively by it, or by it jointly with another person, or by any agent employed by such air carrier or foreign air carrier to sell tickets to passengers, a sign located so as to be clearly visible and clearly readable to the traveling public,... ... which shall have printed thereon the following statement in boldface type at least one-fourth of an inch high" see statement below There is a mid-statement requirement to choose one of two options. o With few exceptions, including failure to comply with the carrier's check- in deadline (carrier shall insert either "of _ minutes prior to each flight segment" or "(which are available upon request from the air carrier)" here) o Recommendation is to include the statement "(which are available upon request from the air carrier)". Note that the grammar in the requirement appears to be in error... that one should use "...is available" and not "...are available". Actual statement with changes as recommended above:

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224 Wayfinding and Signing Guidelines for Airport Terminals and Landside Notice--Overbooking of Flights Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until a airline personnel first ask for volunteers willing to givee up their reservation in exchange for compensation of th he airline's choosing. If there are not enough volunteers, th he airline will deny boarding to other persons in accordance w with its particular boarding priority. With few exceptions s, including failure to comply with the carrier's check-in deaadline (which is available upon request from the air carrier), p persons denied boarding involuntarily are entitled to com mpensation. The complete rules for the payment of compens sation and each airline's boarding priorities are available at a all airport ticket counters and boarding locations. Some airlines do not apply these consumer pro otections to travel from some foreign countries, although ot ther consumer protections may be available. Check with your airline or your travel agent. An example of the Pa assenger Rights sign that addresses Advice to P Passengers on Limitations of Liability and the Notice Overbooking of Flights is below: b

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Appendix F 225 National Threat Advisory and TSA Signs Message: National Threat Advisory TSA Liquids (revised) Checked Bag Combo Required by: Refer to each item and specific requirement o TSA Airport Signage Guidelines dtd August 2008 (TSA Checked Bag Combo). There is no known authority for these guidelines other than the TSA states they are required. o Security directive at time of writing: Security Directive 1544-06- 01D Web Link: No known links Font/ Size: Varies o TSA Liquids (revised) and Checked Bag Combo follow the sign format (size, varying font sizes, type of font) developed by the TSA. o National Threat Advisory text size not specified. Following text size for passenger rights, typically use 0.25 inch font height. Location: Curbside Check-in, Ticketing/Check-in Hall NOTE: Liquids message is often found in the security queue as well. Variable No rates or fines are given. Likely to change due to periodic TSA updates to TSA signage guidelines or TSA issues new security directives. TSA Checked Bag Combo: According to the TSA Airport Signage Guidelines dated August 2008: The Checked Baggage Combo sign is required for each checked baggage area, as a part of the complete Checkpoint Evolution package. The sign is legally required (the TSA signage guidelines do not state the legal basis for the requirement). Size of Checked Baggage Combo 22"x28" or 11"x14" Requirement: Required by TSA; no Location: Front and back of one stanchion, placed within the air carrier queue or at the entrance to the ETD/EDS node. EDS is Explosives Detection Systems and EDT is Explosives Trace Detection. TSA has required the TSA Checked Bag Combo message at curbside check-in, though the requirement for double-sided sign did not necessarily apply since stanchions may not be used outside due to weather or safety concerns. Instead, the sign may be mounted on the surface of the podium or on the adjacent wall or column.

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226 Wayfinding and Signing Guidelines for Airport Terminals and Landside TSA Liquids and National Threat Advisory: Security Directive 1544-06-01D (current as of the time of this writing), has four (4) advisories that the air carriers are required to provided to its passengers. Those advisories are: 1. Advise passengers that they are prohibited from taking liquids, gels, and/or aerosols through the passenger screening checkpoint into the sterile area EXCEPT one clear resealable 1 quart (1 liter) size plastic bag containing liquids, gels, and/or aerosols in travel size containers (3.4 oz./100 ml) capacity or less per container. The contents of the plastic bag must fit comfortably and the plastic bag must be completely closed/sealed and subjected to x-ray inspection separate from passengers' carry-on bag. 2. Advise passengers that they may have the following items, but must declare them to TSA at the screening checkpoint if not contained in a clear transparent resealable 1 quart (1 liter) size plastic bag and/or the size of the containers exceed travel size (3.4 oz./100 ml). a. Baby formula/milk (to include breast milk) and baby food/juice in containers if a baby or small child is traveling. b. Medications (liquid, gel, and aerosol). c. Liquids (to include juice) or gels or diabetic or other medical needs. 3. Advise passengers that they may be subjected to secondary screening if they enter the screening checkpoint with liquids, gels, and/or aerosols on their person or in their carry-on bag. 4. Advise passengers that the Secretary of the Department of Homeland Security has determined that there is a high risk of terrorism against U.S. civil aviation, and the need for extra restrictions to assure the security of air travel. Advise passengers to travel light. Their accessible property should have minimal clutter to expedite the screening process. SJC evaluated the liquids message as an option to meet the security directive. TSA regulatory personnel stated the TSA Liquids Combo message was insufficient to meet the security directives requirement. SJC was also informed that the security directive language did not have to be repeated verbatim, but could be shortened as long as the intent of the message is included. Instead of developing a second message, SJC added information to the TSA Liquids Combo message. The two messages are compared below: The left message is the original TSA Liquids message The right message, TSA Liquids (revised), was developed by SJC, meets TSA security directive for points 1 to 3 above, and was approved for deployment by TSA regulatory personnel.

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Appendix F 227 The last requirement of the Security Directive (threat advisory, travel light, and avoid clutter) can be a achieved by making a separate sign or including g the information with the o other advisory signs given to passengers. The sign s title National Threat Advissory is recommended to draw attention to the iss sues stated in the Security Directive. In addition, the requir rements may also be combined with the traditional information (i.e., as no oted in current AAAE/ACI signage guidelines) g given to passengers. There is s no known requirement for these additional poin nts, yet they may be implied by various air carrier or airport security directives. This inf formation includes: Keep baggage with you at all times Do not accept items from unknown persons Please report sonnel. t suspicious activity to airport police or TSA pers ational Threat Advisory message is displayed be An example of the Na elow:

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228 Wayfinding and Signing Guidelines for Airport Terminals and Landside Consent to Search / Passenger Identification Messages: Consent to Search (including checked baggage) Passenger Identification Required by: Aircraft operators or Airport Security Program; referenced as follows: o Title 49 C.F.R., 1540.107 Submission to screening and inspection. Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 49 3) Select the appropriate links to the section you want. For example, select Section 1540 and then select part 107 from the next page of links. Font/ Size: Text size not specified. Recommend using consistent font as in other messages to passengers such as passenger rights, so use 0.25 inch font height. Location: Curbside Check-in, Ticketing/Check-in Hall, Gate Podium Fine Amount: N/A 49 CFR 1540.107 describes submission to screening and inspection. It essentially gives these definitions of what is to be submitted: (a) No individual may enter a sterile area or board an aircraft without submitting to the screening and inspection of his or her person and accessible property in accordance with the procedures being applied to control access to that area or aircraft under this subchapter. (b) An individual must provide his or her full name, (c) An individual may not enter a sterile area or board an aircraft if the individual does not present a verifying identity document Air carrier or airport security plans may require that individuals be informed they will be screened and be asked to provide identification. However, there is no specific sign requirement or information on where such information should be posted. It is assumed that the information ideally should be given out upon check-in (ticket hall and curbside). It is also possible that secondary searches may occur at the gate before boarding an aircraft, so the message should be posted there as well. The message may be included with other passenger advisory messages (i.e., on a single sign panel). Without any specific sign requirement, the proposed language may be based on the AAAE/ACI signage guidelines. The suggested language to the right was accepted at SJC by TSA regulatory personnel:

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Appendix F 229 Example sign:

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230 Wayfinding and Signing Guidelines for Airport Terminals and Landside False Statements Message: ent False Stateme tors or Airport Security Program; referenced as follows: Required by: Aircraft operat o 49USC C Sec. 46507. False information and threats Web Link: The electronic or c United States Code is the preferred website fo investigating f urther these requirements. 1) Go to: httpp://www.gpoaccess.gov/USCODE/index.html 2) In the brow wse box, enter 49 USC 46507 3) Select the appropriate links to the document you want Font/ Size: Text size not s specified. Recommend using consistent font ass in other messages to p passengers such as passenger rights, so use 0. .25 inch font height. Location: Curbside Chec ck-in, Ticketing/Check-in Hall, Gate Podium Fine Amount: N/A Title 49 U.S.C. 46507(1) makes it a crime to willfully and malicious sly, or with reckless disregard forr safety, convey false information, knowing such h information ng an attempt to do an act which would be a felo to be false, concernin ony prohibited by various sections of Title 49. There is no known req quirement to post a sign regarding false stateme ents. There is no known specific ttext to use as well. Yet the need for the messagge is obvious. The propose ed language shown below is a "traditional statem ment" as signage guidelines. The message may be includ noted in past airport s ded with other passenger advis sory messages (i.e., on a single sign panel). wn below: One example is show

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Appendix F 231 Use of X-Ray Systems Message: tion X-Ray Inspect 1544.211 Required by: 49 CFR Part 1 Web Link: The electronicc Code of Federal Regulations is the preferred website w for investigating further these requirements. 1) Go to: httpp://ecfr.gpoaccess.gov e 49 2) Select Title example, 3) Select the appropriate links to the section you want. For e select Section 1544 and then select part 211 from the next paage of links Font/ Size: specified. Recommend using consistent font as Text size not s s in other messages to p .25 inch font passengers such as passenger rights, so use 0. height. Location: Curbside Chec kpoint queue, ck-in, Ticketing/Check-in Hall (in security check ort Signage Guidelines include the required Film Advisory the TSA Airpo message) Fine Amount: N/A 49 CFR Part 1544.211 (e) requires a sign to be posted in a (1) conspicuous place at the screeninng checkpoint and (2) where the aircraft operator accepts checked baggage. Therefore, this sign is required in the ticketing hall and curbside check-inn. At the security checkpoint, the TSA has responsibility for signage for the X-ray equipment, and post a simplified message in thheir Film Advisory message (th hough technically not complying with the law, the e simplified message works) . 49 CFR Part 1544.211 (e) (3) requires that the sign does the followin ng: Must notify individuuals that such items are being inspected by a an X-ray and advise them to remove all X-ray, scientific, and high-speed film from accessible property y and checked baggage before inspection. This sign must also o advise individuals that they may request th hat an inspection be made e of their photographic equipment and film packages without exposure to o an X-ray system. If the X-ray system exposes any accessible property or checked bag ggage to oentgen during the inspection, the sign must adv more than one milliro vise e film of all kinds from their articles before inspection. individuals to remove The example below c complies with the requirements of the sign. The message is h other advisory messages given to the passeng typically included with gers.

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232 Wayfinding and Signing Guidelines for Airport Terminals and Landside Transportation of Hazardous Materials Message: Transportation of Hazardous Materials Required by: 49 CFR 175.25 Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 49 3) Select the appropriate links to the section you want. For example, select Section 175 and then select part 25 from the next page of links Font/ Size: Legible English, lettering at least 1 cm (0.4 inch) in height in the first sentence and 4 mm (0.16 inch) in height for the remaining sentences. Location: Required to be posted at all curbside check-in points, airline ticket counters, passenger boarding areas and air cargo facilities. Each notice must be legible and prominently displayed so that it may be seen by passengers or shippers. In cases where air carriers share curbside check-in, a ticket counter, or boarding area, it is not necessary for each airline to post a sign as long as the sign can be read by all passengers in the respective areas. Note: A similar, yet slightly different message is required to be posted at air cargo facilities. Refer to Federal Hazardous Materials Regulations 49 CFR parts 171 through 180 for this revised message content. Fine Amount: Periodically check 49 CFR 175.25 for updates to the fines. 49 CFR 175.25 requires notification a display - at air passenger facilities of hazardous materials restrictions. Specific requirements are: Be legible Be prominently displayed so that it can be seen by passengers in locations where the aircraft operator issues tickets, checks baggage, and maintains aircraft boarding areas. Must be printed in legible English with lettering at least 1 cm (0.4 inch) in height in the first sentence and 4 mm (0.16 inch) in height for the remaining sentences. Each notice must communicate the following information: First Sentence: Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. Remaining Sentences: Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed

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Appendix F 233 gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples s: Paints, les, and lighter fluid, fireworks, tear gases, oxygen bottl radio-pharmaceuticals. There are special exceptions for small quantitie es (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your air rline representative. anager must Since this message includes a statement regarding fines, the airport sign ma o the fines as posted in 49 CFR 175.25. Though the annually check for updates to language references US Cod de: 49 U.S.C. 5124 (Criminal penalty), this section of the ode). rson would be fined under Title 18 (of the US Co Code only states that the per An example of a message is presented below:

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234 Wayfinding and Signing Guidelines for Airport Terminals and Landside Transportation of Firearms Message: Transportation of Firearms Required by: Required by TSA or aircraft operators security program; referenced as follows: o 49 CFR 1544.203(f) Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 49 3) Select the appropriate links to the section you want. For example, select Section 1544 and then select part 203 from the next page of links Font/ Size: Text size not specified. Recommend using consistent font as in other messages to passengers such as Passenger Rights message, so use 0.25 inch font height. Location: Curbside Check-in, Ticketing/Check-in Hall, Gate Podium Fine Amount: N/A 49 CFR 1544.203(f) makes it clear that: The aircraft operator must ensure that all checked baggage is inspected for explosives and incendiaries before loading it on its aircraft, in accordance with 1544.207. No aircraft operator may knowingly permit any person to transport in checked baggage loaded firearms, or unloaded firearms that do not meet specific conditions. It also states that each aircraft operator must use the procedures in its security program to control checked baggage that it accepts for transport on an aircraft. A logical conclusion is that a sign must be posted to explain the requirements. Since the regulations refer to aircraft operators, the actual requirement is likely in the aircraft operator's security plan, which the TSA has to approve. However, there is no known specific requirement. The suggested language below was reviewed and approved by the TSA regulatory personnel. It was also approved to be posted with other passenger notices on a single panel sign.

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Appendix F 235

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236 Wayfinding and Signing Guidelines for Airport Terminals and Landside Currency Reporting Message: Currency Reporting (formerly Transportation of Large Amounts of Currency) nown requirement to post this sign. Required by: There is no kn For information regarding possible signage, refer to CBP Pub blication No. 0000-0503 Re evised June 2006 (web link below) Web Link: to the Currency Reporting poster: The web link t p://www.cbp.gov 1) Go to: http 2) Select Newwsroom Publication Travel Publication 3) Select Currency Reporting Flyer Font/ Size: Not specified. Due to size of message, main message should d match ze as given in Passenger Rights (0.25 in), and secondary similar font siz s n. lists as 0.16 in Location: Traditionally, a odiums. at ticket counters including curbside check-in po Fines: heck CBP publication for Currency Reporting Periodically ch Note: None There is no known req quirement to post this information. Airlines may y be required to provide this informaation. Message content has been defined by Customs and Border Protection (CB BP) Publication No. 0000-0503. See Web-Direc ct above for a link to the publicatio on and the specific language. The recommended location for the message is with other passenger notices on a single panel sign. He ere is the proposed content of the message that must match the language in the C CBP publication:

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Appendix F 237 Passenger Notices Messages: Public Inspection of Tariffs or Explanation of Contract Terms Contract of Carriage Required by: 14 CFR 221.103 Notice of tariff terms OR 14 CFR 221.107 Notice of contract terms (Contract of Carriage is discussed in this section but is not a requirement) Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 14 3) Select the appropriate links to the section you want. For example, select Section 221 and then select part 103 from the next page of links Font "Printed in large type". Suggested font size is similar to the Passenger Rights messages, which require font size of 0.25 in Location: Curbside check-in; Ticketing/check-in hall Fine Amount: N/A 14 CFR 221.100 requires that the public be notified of tariff information. Tariff by definition in 14 CFR 221 refers to fares applied to an airline ticket. Carriers must make tariff information available to the general public, and in so doing must comply with either: (a) Sections 221.101, 221.102, 221.103, 221.104, 221.105, and 221.106, OR (b) Sections 221.105, 221.106 and 221.107 of this subpart. Sections 221.105 and 221.106 are already addressed in Advice to Passengers on Limitations of Liability (see Exhibit 2). 14 CFR 221.103 and 14 CFR 221.107 both requires a sign to be displayed, but only one of them is actually required according to 14 CFR 221.100. About these two sections: 14 CFR 221.103 is Public Inspection of Tariffs and traditionally posted at airports alongside the messages regarding Advice to Passengers on Limitations of Liability (see Exhibit 2) 14 CFR 221.107 is Explanation of Contract Terms, and is somewhat similar to the statement in Public Inspection of Tariffs. The regulations do not explain which to use. Yet in both cases, the information must be displayed in a conspicuous public place and be printed in large type. The two sign types (not including airline contract of carriage) are displayed below. For the sections of the sign which indicate an "insertion" of a specific destination or address, the following recommendations are provided:

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238 Wayfinding and Signing Guidelines for Airport Terminals and Landside - For: (Here name the point.), instead provide this message "...so far as they apply to traffic from or to any point served by this airline." - For: (Here indicate the place or places where tariff files are maintained...), instead provide this message "...at all airline offices." One the insertions are applied, the two statements, either of which may be used, read as follows: 14 CFR 221.103 Public Inspection of Tariffs All the currently effective passenger tariffs to which this company is a party and all passenger tariff publications which have been issued but are not yet effective are on file in this office, so far as they apply to traffic from or to any point served by this airline. These tariffs may be inspected by any person upon request and without the assignment of any reason for such inspection. The employees of this company on duty in this office will lend assistance in securing information from the tariffs. In addition, a complete file of all tariffs of this company, with indexes thereof, is maintained and kept available for public inspection at all airline offices. 14 CFR 221.107 Explanation of Contract Terms All passenger (and/or cargo as applicable) contract terms incorporated into the contract of carriage to which this company is a party are available in this office. These provisions may be inspected by any person upon request and for any reason. The employees of this office will lend assistance in securing information, and explaining any terms. In addition, a file of all tariffs of this company, with indexes thereof, from which incorporated contract terms may be obtained is maintained and kept available for public inspection at all airline offices. In addition, airlines may also request to post their Contract of Carriage statement independently of the requirements of 14 CFR 221.103 or 14 CFR 221.107. Or the airline may post their Contract of Carriage statement to meet requirements of 14 CFR 253 Notice of Terms of Contract of Carriage (more on this later). In a common-use airport environment, the goal should be to comply with regulations yet avoid adding extra signs unless specifically required to be posted. An airline Contract of Carriage sign may measure up to 12"w x 12" h. Airport sign managers may need to work out a compromise with airlines for posting of information under 14 CFR 221. Regarding 14 CFR 253 Notice of Terms of Contract of Carriage: Applies to direct air carrier operations in interstate and overseas air transportation A ticket or other written instrument that embodies the contract of carriage may incorporate contract terms by reference (i.e., without stating their full text), and if it does so shall contain or be accompanied by notice to the passenger as required by this part (this latter part discussed below) Each air carrier shall make the full text of each term that it incorporates by reference in a contract of carriage available for public inspection at each of its airport and city ticket offices. This section does not require signs. It only states that the information be made available upon request at the airport or airline offices:

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Appendix F 239 o "Passengers m may inspect the full text of each term incorporateed by reference at thhe carrier's airport or city ticket offices." To summarize, the a airline must provide information, or reference inf formation for, the Notice of Terms of Contract of Carriage on their ticket. A request by an he sign must be weighed against the fact that th airline to also post th he same information is alreaddy on the ticket. meet the requirements of an airline that desires t If there is a need to m to post a ms (Passenger Contract of Carriage), one sugge notice of contract term ested (but as follows: not required) sign is a Notice of Contract/ Incorporated Terms Air transportation by your airline of choice is subject to o the terms of the airline's Passenger Contract of Carriage. You may re equest to inspect the Contract of Carriage at the ticket counter or obtain o a copy by contacting the airline. Items included in the Passenger Contract of Carriage are restrictions, limits of liability, rules on reservations, rules regarding check-in and boarding times, rules regarding overbooking g and lost tickets. For complete details and further information, cont tact your airline representative. The signs above shou uld be grouped together with similar signs such as the Passenger Rights me essages and on the same panel of messages. O One suggested sign, whichh was entitled Passenger Notices, is below. In tthis case, the traditional messag ge "Public Inspection of Tariffs" was selected:

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240 Wayfinding and Signing Guidelines for Airport Terminals and Landside Unlawful Discrimination Message: Unlawful Discrimination Required by: 49 CFR 21 Appendix C (b)(2)(ii) Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 49 3) Select the appropriate links to the section you want. For example, select Section 21 and then select part Appendix C from the next page of links Font/ Size: Not specified Location: Main public area or areas of the airport Fine Amount: N/A 49 CFR 21 Appendix C (b)(2)(ii) - Obligations of the airport operator/ Notification of beneficiaries states the airport operator shall: Conspicuously display a sign, or signs, furnished by the FAA, in the main public area or areas of the airport, stating that discrimination based on race, color, or national origin is prohibited on the airport. There is no information regarding which group in the FAA provides the sign, though it is likely that responsibility belongs to the Area Manager of the FAA Area in which the airport is located. Regarding content and form, the requirement is brief: "discrimination based on race, color, or national origin is prohibited on the airport." However, the Department of Transportation has this statement regarding civil rights: "The Department of Transportation's civil rights policies strictly prohibit discrimination in its programs, activities and employment on the basis of race, color, national origin, gender, religion, age (40 years and over), disability, or sexual orientation." In this case, the areas of discrimination have been extended beyond race, color, or national origin. The suggested language for a sign, to meet the requirements 49 CFR 21 Appendix C (b)(2)(ii), and to be aligned with the policy of the Department of Transportation regarding discrimination as well as providing a means to report on what to do with allegations, is as follows: Unlawful Discrimination It is unlawful for airport operators and their lessees, tenants, concessionaires, and contractors to discriminate against any person because of race, color, national origin, sex, creed, or

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Appendix F 241 handic cap in public services and employment opportuni ities. Allegat tions of discrimination should be promptly repor rted to the Airport t Manager or: Federal Aviation Administration Offfice of Civil Rights, , ACR-1 800 Independence Avenue, SW Washing gton, DC 20591 Example Sign