Wayfinding and Signing Guidelines for Airport Terminals and Landside (2011)

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This appendix provides specific requirements for the following federal regulatory and informational signage requirements: Passenger Rights Notice of Limitation of Liability for death or injury Notice of Limitation of Liability for baggage Overbooking National Threat Advisory and TSA Signs National Threat Advisory TSA liquids Checked Bag combo message Consent to Search/Passenger Identification Consent to Search Passenger Identification False Statements Use of X-Ray Systems Transportation of Hazardous Materials Transportation of Firearms Currency Reporting Passenger Notices Public Inspection of Tariffs or Explanation of Contract Terms Contract of Carriage Unlawful Discrimination 221 A P P E N D I X F

Passenger Rights Message: Various Passenger Rights Messages o Liability, death or injury o Liability for Baggage o Overbooking Required by: Refer to each item and specific requirement o 14 CFR 221.105 (Liability, death or injury) o 14 CFR 221.106 (Liability for Baggage) o 14 CFR 250.11 (Overbooking) Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 14 3) Select the appropriate link to the section you want. For example, select Section 221, then select part 105 from the next page of links. Font/ Size: 14 CFR221.105: bold faced type at least one-fourth of an inch high 14 CFR221.106: Legible English, bold-face, at least .635 cm (0.25 in) in height. 14 CFR250.11: Legible English, bold face, at least .635 cm (0.25 inch) in height. Location: These signs are most commonly displayed on top of airline ticket counters or on the front of the counter podium, turret or counter shell. Note: These notices are generally combined into one sign and located so as to be clearly readable by the traveling public. Variable Yes, the coverage mentioned in the liability is subject to change. 14 CFR 221.105 describes a sign to be posted with a message regarding Advice to International Passengers on Limitation of Liability. Travelers may depart on a domestic flight from a terminal that does not have international flights, but still connect to an international flight. This message apparently is intended for them. Section (b) describes the message of the sign, that it is To be displayed continuously in a conspicuous public place at each desk, station, and position in the United States which is in the charge of a person employed exclusively by it or by it jointly with another person, or by any agent employed by such air carrier or foreign air carrier to sell tickets to passengers That it shall be printed in bold faced type at least one-fourth of an inch high. Later, in Part 106, an option is given to take the Part 105 message and the Part 106 message for a combined, single message. See below for details regarding content. 222 Wayfinding and Signing Guidelines for Airport Terminals and Landside

14 CFR 221.106 describes a sign for Notice of limited liability for baggage. It later indicates the option of a consolidated notice of liability limitations, to “…use the following notice in full compliance with the posting requirements of this paragraph and of §221.105(b)” with the notice given as shown below. The same requirements – displayed in a conspicuous public place, and be printed in bold faced type at least one-fourth of an inch high is still required. The message: Advice to Passengers on Limitations of Liability Airline liability for death or personal injury may be limited by the Warsaw Convention and tariff provisions in the case of travel to or from a foreign country. For most international travel (including domestic portions of international journeys) liability for loss, delay or damage to baggage is limited to approximately $9.07 per pound for checked baggage and $400 per passenger for unchecked baggage unless a higher value is declared and an extra charge is paid. Special rules may apply to valuable articles. See the notice with your tickets or consult your airline or travel agent for further information. 14 CFR 221.106 Part 106(a)(3) provides the option of including the terms of $ per kilo (i.e., $20.00 per kilo). This is not a requirement, but could be considered. Based on the language in the regulations, and the possible wide variety of air carriers, the message stated above likely meets all air carrier requirements. If liability changes ($9.07 per pound for checked baggage and $400 per passenger), it is likely that sign patches may be necessary to avoid a complete sign replacement. Sign Managers must annually check the eCFR for updates. 14 CFR 250.11, the “Overbooking message”, has these specific requirements: Every carrier shall cause to be displayed continuously in a conspicuous public place at each desk, station, and position in the United States which is in the charge of a person employed exclusively by it, or by it jointly with another person, or by any agent employed by such air carrier or foreign air carrier to sell tickets to passengers, a sign located so as to be clearly visible and clearly readable to the traveling public,… … which shall have printed thereon the following statement in boldface type at least one-fourth of an inch high” – see statement below There is a mid-statement requirement to choose one of two options. o With few exceptions, including failure to comply with the carrier's check- in deadline (carrier shall insert either “of _ minutes prior to each flight segment” or “(which are available upon request from the air carrier)” here) o Recommendation is to include the statement “(which are available upon request from the air carrier)”. Note that the grammar in the requirement appears to be in error… that one should use “…is available” and not “…are available”. Actual statement with changes as recommended above: Appendix F 223

An example of the Pa on Limitations of Liab Airline flights may be overbooked, and there is chance that a seat will not be available on a flig a person has a confirmed reservation. If the flig overbooked, no one will be denied a seat until a personnel first ask for volunteers willing to give reservation in exchange for compensation of th choosing. If there are not enough volunteers, th deny boarding to other persons in accordance w particular boarding priority. With few exceptions failure to comply with the carrier's check-in dea is available upon request from the air carrier), p denied boarding involuntarily are entitled to com The complete rules for the payment of compens each airline's boarding priorities are available a ticket counters and boarding locations. Some airlines do not apply these consumer pro travel from some foreign countries, although ot consumer protections may be available. Check airline or your travel agent. ssenger Rights sign that addresses Advice to P ility and the Notice –Overbooking of Flights is b a slight ht for which ht is irline up their e airline's e airline will ith its , including dline (which ersons pensation. ation and t all airport tections to her with your assengers elow: Notice—Overbooking of Flights 224 Wayfinding and Signing Guidelines for Airport Terminals and Landside

National Threat Advisory and TSA Signs Message: National Threat Advisory TSA Liquids (revised) Checked Bag Combo Required by: Refer to each item and specific requirement o TSA Airport Signage Guidelines dtd August 2008 (TSA Checked Bag Combo). There is no known authority for these guidelines other than the TSA states they are required. o Security directive at time of writing: Security Directive 1544-06- 01D Web Link: No known links Font/ Size: Varies o TSA Liquids (revised) and Checked Bag Combo follow the sign format (size, varying font sizes, type of font) developed by the TSA. o National Threat Advisory text size not specified. Following text size for passenger rights, typically use 0.25 inch font height. Location: Curbside Check-in, Ticketing/Check-in Hall NOTE: Liquids message is often found in the security queue as well. Variable No rates or fines are given. Likely to change due to periodic TSA updates to TSA signage guidelines or TSA issues new security directives. TSA Checked Bag Combo: According to the TSA Airport Signage Guidelines dated August 2008: The Checked Baggage Combo sign is required for each checked baggage area, as a part of the complete Checkpoint Evolution package. The sign is legally required (the TSA signage guidelines do not state the legal basis for the requirement). Size of Checked Baggage Combo – 22”x28” or 11”x14” Requirement: Required by TSA; no Location: Front and back of one stanchion, placed within the air carrier queue or at the entrance to the ETD/EDS node. EDS is Explosives Detection Systems and EDT is Explosives Trace Detection. TSA has required the TSA Checked Bag Combo message at curbside check-in, though the requirement for double-sided sign did not necessarily apply since stanchions may not be used outside due to weather or safety concerns. Instead, the sign may be mounted on the surface of the podium or on the adjacent wall or column. Appendix F 225

TSA Liquids and National Threat Advisory: Security Directive 1544-06-01D (current as of the time of this writing), has four (4) advisories that the air carriers are required to provided to its passengers. Those advisories are: 1. Advise passengers that they are prohibited from taking liquids, gels, and/or aerosols through the passenger screening checkpoint into the sterile area EXCEPT one clear resealable 1 quart (1 liter) size plastic bag containing liquids, gels, and/or aerosols in travel size containers (3.4 oz./100 ml) capacity or less per container. The contents of the plastic bag must fit comfortably and the plastic bag must be completely closed/sealed and subjected to x-ray inspection separate from passengers’ carry-on bag. 2. Advise passengers that they may have the following items, but must declare them to TSA at the screening checkpoint if not contained in a clear transparent resealable 1 quart (1 liter) size plastic bag and/or the size of the containers exceed travel size (3.4 oz./100 ml). a. Baby formula/milk (to include breast milk) and baby food/juice in containers if a baby or small child is traveling. b. Medications (liquid, gel, and aerosol). c. Liquids (to include juice) or gels or diabetic or other medical needs. 3. Advise passengers that they may be subjected to secondary screening if they enter the screening checkpoint with liquids, gels, and/or aerosols on their person or in their carry-on bag. 4. Advise passengers that the Secretary of the Department of Homeland Security has determined that there is a high risk of terrorism against U.S. civil aviation, and the need for extra restrictions to assure the security of air travel. Advise passengers to travel light. Their accessible property should have minimal clutter to expedite the screening process. SJC evaluated the liquids message as an option to meet the security directive. TSA regulatory personnel stated the TSA Liquids Combo message was insufficient to meet the security directives requirement. SJC was also informed that the security directive language did not have to be repeated verbatim, but could be shortened as long as the intent of the message is included. Instead of developing a second message, SJC added information to the TSA Liquids Combo message. The two messages are compared below: The left message is the original TSA Liquids message The right message, TSA Liquids (revised), was developed by SJC, meets TSA security directive for points 1 to 3 above, and was approved for deployment by TSA regulatory personnel. 226 Wayfinding and Signing Guidelines for Airport Terminals and Landside

The last requirement avoid clutter) can be a information with the o National Threat Advis in the Security Directi In addition, the requir information (i.e., as no passengers. There is be implied by various includes: Keep baggag Do not accep Please report An example of the Na of the Security Directive (threat advisory, travel chieved by making a separate sign or including ther advisory signs given to passengers. The s ory is recommended to draw attention to the iss ve. ements may also be combined with the traditio ted in current AAAE/ACI signage guidelines) g no known requirement for these additional poin air carrier or airport security directives. This inf e with you at all times t items from unknown persons suspicious activity to airport police or TSA pers tional Threat Advisory message is displayed be light, and the ign title ues stated nal iven to ts, yet they may ormation onnel. low: Appendix F 227

Consent to Search / Passenger Identification Messages: Consent to Search (including checked baggage) Passenger Identification Required by: Aircraft operators or Airport Security Program; referenced as follows: o Title 49 C.F.R., 1540.107 Submission to screening and inspection. Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 49 3) Select the appropriate links to the section you want. For example, select Section 1540 and then select part 107 from the next page of links. Font/ Size: Text size not specified. Recommend using consistent font as in other messages to passengers such as passenger rights, so use 0.25 inch font height. Location: Curbside Check-in, Ticketing/Check-in Hall, Gate Podium Fine Amount: N/A 49 CFR 1540.107 describes submission to screening and inspection. It essentially gives these definitions of what is to be submitted: (a) No individual may enter a sterile area or board an aircraft without submitting to the screening and inspection of his or her person and accessible property in accordance with the procedures being applied to control access to that area or aircraft under this subchapter. (b) An individual must provide his or her full name, (c) An individual may not enter a sterile area or board an aircraft if the individual does not present a verifying identity document Air carrier or airport security plans may require that individuals be informed they will be screened and be asked to provide identification. However, there is no specific sign requirement or information on where such information should be posted. It is assumed that the information ideally should be given out upon check-in (ticket hall and curbside). It is also possible that secondary searches may occur at the gate before boarding an aircraft, so the message should be posted there as well. The message may be included with other passenger advisory messages (i.e., on a single sign panel). Without any specific sign requirement, the proposed language may be based on the AAAE/ACI signage guidelines. The suggested language to the right was accepted at SJC by TSA regulatory personnel: 228 Wayfinding and Signing Guidelines for Airport Terminals and Landside

Example sign: Appendix F 229

False Statements Message: False Stateme Required by: Aircraft operat o 49USC Web Link: The electronic investigating f 1) Go to: http 2) In the brow 3) Select the Font/ Size: Text size not s messages to p height. Location: Curbside Chec Fine Amount: N/A Title 49 U.S.C. § 465 reckless disregard for to be false, concernin prohibited by various There is no known req is no known specific t obvious. The propose noted in past airport s other passenger advis One example is show nt ors or Airport Security Program; referenced as Sec. 46507. False information and threats United States Code is the preferred website fo urther these requirements. ://www.gpoaccess.gov/USCODE/index.html se box, enter 49 USC 46507 appropriate links to the document you want pecified. Recommend using consistent font as assengers such as passenger rights, so use 0. k-in, Ticketing/Check-in Hall, Gate Podium 07(1) makes it a crime to willfully and malicious safety, convey false information, knowing such g an attempt to do an act which would be a felo sections of Title 49. uirement to post a sign regarding false stateme ext to use as well. Yet the need for the messag d language shown below is a “traditional statem ignage guidelines. The message may be includ ory messages (i.e., on a single sign panel). n below: follows: r in other 25 inch font ly, or with information ny nts. There e is ent” as ed with 230 Wayfinding and Signing Guidelines for Airport Terminals and Landside

Use of X-Ray System Message: X-Ray Inspect Required by: 49 CFR Part 1 Web Link: The electronic investigating f 1) Go to: http 2) Select Title 3) Select the select Section Font/ Size: Text size not s messages to p height. Location: Curbside Chec the TSA Airpo message) Fine Amount: N/A 49 CFR Part 1544.21 place at the screenin accepts checked ba and curbside check-in signage for the X-ray Advisory message (th message works) . 49 CFR Part 1544.21 Must notify individu and advise them to accessible property This sign must also inspection be made without exposure to If the X-ray system e more than one milliro individuals to remove The example below c typically included with s ion 544.211 Code of Federal Regulations is the preferred w urther these requirements. ://ecfr.gpoaccess.gov 49 appropriate links to the section you want. For e 1544 and then select part 211 from the next pa pecified. Recommend using consistent font as assengers such as passenger rights, so use 0. k-in, Ticketing/Check-in Hall (in security check rt Signage Guidelines include the required Film 1 (e) requires a sign to be posted in a (1) cons g checkpoint and (2) where the aircraft ope ggage. Therefore, this sign is required in the ti . At the security checkpoint, the TSA has resp equipment, and post a simplified message in th ough technically not complying with the law, the 1 (e) (3) requires that the sign does the followin als that such items are being inspected by a remove all X-ray, scientific, and high-speed and checked baggage before inspection. advise individuals that they may request th of their photographic equipment and film p an X-ray system. xposes any accessible property or checked bag entgen during the inspection, the sign must adv film of all kinds from their articles before inspe omplies with the requirements of the sign. The other advisory messages given to the passeng ebsite for xample, ge of links in other 25 inch font point queue, Advisory picuous rator cketing hall onsibility for eir Film simplified g: n X-ray film from at an ackages gage to ise ction. message is ers. Appendix F 231

Transportation of Hazardous Materials Message: Transportation of Hazardous Materials Required by: 49 CFR 175.25 Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 49 3) Select the appropriate links to the section you want. For example, select Section 175 and then select part 25 from the next page of links Font/ Size: Legible English, lettering at least 1 cm (0.4 inch) in height in the first sentence and 4 mm (0.16 inch) in height for the remaining sentences. Location: Required to be posted at all curbside check-in points, airline ticket counters, passenger boarding areas and air cargo facilities. Each notice must be legible and prominently displayed so that it may be seen by passengers or shippers. In cases where air carriers share curbside check-in, a ticket counter, or boarding area, it is not necessary for each airline to post a sign as long as the sign can be read by all passengers in the respective areas. Note: A similar, yet slightly different message is required to be posted at air cargo facilities. Refer to Federal Hazardous Materials Regulations 49 CFR parts 171 through 180 for this revised message content. Fine Amount: Periodically check 49 CFR 175.25 for updates to the fines. 49 CFR 175.25 requires notification – a display - at air passenger facilities of hazardous materials restrictions. Specific requirements are: Be legible Be prominently displayed so that it can be seen by passengers in locations where the aircraft operator issues tickets, checks baggage, and maintains aircraft boarding areas. Must be printed in legible English with lettering at least 1 cm (0.4 inch) in height in the first sentence and 4 mm (0.16 inch) in height for the remaining sentences. Each notice must communicate the following information: First Sentence: Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. Remaining Sentences: Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed 232 Wayfinding and Signing Guidelines for Airport Terminals and Landside

Since this message includes annually check for updates to language references US Cod Code only states that the per An example of a message is gases, flammable liquids and solids, oxidizers, corrosives and radioactive materials. Examples lighter fluid, fireworks, tear gases, oxygen bottl radio-pharmaceuticals. There are special exceptions for small quantitie ounces total) of medicinal and toilet articles ca luggage and certain smoking materials carried person. For further information contact your air representative. a statement regarding fines, the airport sign ma the fines as posted in 49 CFR 175.25. Thoug e: 49 U.S.C. 5124 (Criminal penalty), this sect son would be fined under Title 18 (of the US Co presented below: poisons, : Paints, es, and s (up to 70 rried in your on your line nager must h the ion of the de). Appendix F 233

Transportation of Firearms Message: Transportation of Firearms Required by: Required by TSA or aircraft operators security program; referenced as follows: o 49 CFR 1544.203(f) Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 49 3) Select the appropriate links to the section you want. For example, select Section 1544 and then select part 203 from the next page of links Font/ Size: Text size not specified. Recommend using consistent font as in other messages to passengers such as Passenger Rights message, so use 0.25 inch font height. Location: Curbside Check-in, Ticketing/Check-in Hall, Gate Podium Fine Amount: N/A 49 CFR 1544.203(f) makes it clear that: The aircraft operator must ensure that all checked baggage is inspected for explosives and incendiaries before loading it on its aircraft, in accordance with §1544.207. No aircraft operator may knowingly permit any person to transport in checked baggage loaded firearms, or unloaded firearms that do not meet specific conditions. It also states that each aircraft operator must use the procedures in its security program to control checked baggage that it accepts for transport on an aircraft. A logical conclusion is that a sign must be posted to explain the requirements. Since the regulations refer to aircraft operators, the actual requirement is likely in the aircraft operator’s security plan, which the TSA has to approve. However, there is no known specific requirement. The suggested language below was reviewed and approved by the TSA regulatory personnel. It was also approved to be posted with other passenger notices on a single panel sign. 234 Wayfinding and Signing Guidelines for Airport Terminals and Landside

Appendix F 235

Currency Reporting Message: Currency Rep Currency) Required by: There is no kn For informatio 0000-0503 Re Web Link: The web link t 1) Go to: http 2) Select New 3) Select Cur Font/ Size: Not specified. similar font siz lists as 0.16 in Location: Traditionally, a Fines: Periodically ch Note: None There is no known req to provide this informa Border Protection (CB a link to the publicatio The recommended lo single panel sign. He the language in the C orting (formerly Transportation of Large Amoun own requirement to post this sign. n regarding possible signage, refer to CBP Pub vised June 2006 (web link below) o the Currency Reporting poster: ://www.cbp.gov sroom – Publication – Travel Publication rency Reporting Flyer Due to size of message, main message should e as given in Passenger Rights (0.25 in), and s . t ticket counters including curbside check-in po eck CBP publication for Currency Reporting uirement to post this information. Airlines may tion. Message content has been defined by C P) Publication No. 0000-0503. See Web-Direc n and the specific language. cation for the message is with other passenger re is the proposed content of the message that BP publication: ts of lication No. match econdary diums. be required ustoms and t above for notices on a must match 236 Wayfinding and Signing Guidelines for Airport Terminals and Landside

Passenger Notices Messages: Public Inspection of Tariffs or Explanation of Contract Terms Contract of Carriage Required by: 14 CFR 221.103 Notice of tariff terms OR 14 CFR 221.107 Notice of contract terms (Contract of Carriage is discussed in this section but is not a requirement) Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 14 3) Select the appropriate links to the section you want. For example, select Section 221 and then select part 103 from the next page of links Font “Printed in large type”. Suggested font size is similar to the Passenger Rights messages, which require font size of 0.25 in Location: Curbside check-in; Ticketing/check-in hall Fine Amount: N/A 14 CFR 221.100 requires that the public be notified of tariff information. Tariff by definition in 14 CFR 221 refers to fares applied to an airline ticket. Carriers must make tariff information available to the general public, and in so doing must comply with either: (a) Sections 221.101, 221.102, 221.103, 221.104, 221.105, and 221.106, OR (b) Sections 221.105, 221.106 and 221.107 of this subpart. Sections 221.105 and 221.106 are already addressed in Advice to Passengers on Limitations of Liability (see Exhibit 2). 14 CFR 221.103 and 14 CFR 221.107 both requires a sign to be displayed, but only one of them is actually required according to 14 CFR 221.100. About these two sections: 14 CFR 221.103 is Public Inspection of Tariffs and traditionally posted at airports alongside the messages regarding Advice to Passengers on Limitations of Liability (see Exhibit 2) 14 CFR 221.107 is Explanation of Contract Terms, and is somewhat similar to the statement in Public Inspection of Tariffs. The regulations do not explain which to use. Yet in both cases, the information must be displayed in a conspicuous public place and be printed in large type. The two sign types (not including airline contract of carriage) are displayed below. For the sections of the sign which indicate an “insertion” of a specific destination or address, the following recommendations are provided: Appendix F 237

For: (Here name the point.), instead provide this message “…so far as they apply to traffic from or to any point served by this airline.” For: (Here indicate the place or places where tariff files are maintained…), instead provide this message “…at all airline offices.” One the insertions are applied, the two statements, either of which may be used, read as follows: 14 CFR 221.103 Public Inspection of Tariffs All the currently effective passenger tariffs to which this company is a party and all passenger tariff publications which have been issued but are not yet effective are on file in this office, so far as they apply to traffic from or to any point served by this airline. These tariffs may be inspected by any person upon request and without the assignment of any reason for such inspection. The employees of this company on duty in this office will lend assistance in securing information from the tariffs. In addition, a complete file of all tariffs of this company, with indexes thereof, is maintained and kept available for public inspection at all airline offices. 14 CFR 221.107 Explanation of Contract Terms All passenger (and/or cargo as applicable) contract terms incorporated into the contract of carriage to which this company is a party are available in this office. These provisions may be inspected by any person upon request and for any reason. The employees of this office will lend assistance in securing information, and explaining any terms. In addition, a file of all tariffs of this company, with indexes thereof, from which incorporated contract terms may be obtained is maintained and kept available for public inspection at all airline offices. In addition, airlines may also request to post their Contract of Carriage statement independently of the requirements of 14 CFR 221.103 or 14 CFR 221.107. Or the airline may post their Contract of Carriage statement to meet requirements of 14 CFR 253 Notice of Terms of Contract of Carriage (more on this later). In a common-use airport environment, the goal should be to comply with regulations yet avoid adding extra signs unless specifically required to be posted. An airline Contract of Carriage sign may measure up to 12”w x 12” h. Airport sign managers may need to work out a compromise with airlines for posting of information under 14 CFR 221. Regarding 14 CFR 253 Notice of Terms of Contract of Carriage: Applies to direct air carrier operations in interstate and overseas air transportation A ticket or other written instrument that embodies the contract of carriage may incorporate contract terms by reference (i.e., without stating their full text), and if it does so shall contain or be accompanied by notice to the passenger as required by this part (this latter part discussed below) Each air carrier shall make the full text of each term that it incorporates by reference in a contract of carriage available for public inspection at each of its airport and city ticket offices. This section does not require signs. It only states that the information be made available upon request at the airport or airline offices: - - 238 Wayfinding and Signing Guidelines for Airport Terminals and Landside

o “Passengers m reference at th To summarize, the a the Notice of Terms airline to also post th information is alread If there is a need to m notice of contract term not required) sign is a The signs above shou Passenger Rights me suggested sign, which the traditional messag ay inspect the full text of each term incorporate e carrier's airport or city ticket offices.” irline must provide information, or reference inf of Contract of Carriage on their ticket. A reque e sign must be weighed against the fact that th y on the ticket. eet the requirements of an airline that desires t s (Passenger Contract of Carriage), one sugge s follows: Notice of Contract/ Incorporated Terms Air transportation by your airline of choice is subject to the airline’s Passenger Contract of Carriage. You may re inspect the Contract of Carriage at the ticket counter or o contacting the airline. Items included in the Passenger Contract of Carriage restrictions, limits of liability, rules on reservations, rules check-in and boarding times, rules regarding overbooking tickets. For complete details and further information, cont representative. ld be grouped together with similar signs such ssages and on the same panel of messages. O was entitled Passenger Notices, is below. In t e “Public Inspection of Tariffs” was selected: d by ormation for, st by an e same o post a sted (but the terms of quest to btain a copy by are regarding and lost act your airline as the ne his case, Appendix F 239

Unlawful Discrimination Message: Unlawful Discrimination Required by: 49 CFR 21 Appendix C (b)(2)(ii) Web Link: The electronic Code of Federal Regulations is the preferred website for investigating further these requirements. 1) Go to: http://ecfr.gpoaccess.gov 2) Select Title 49 3) Select the appropriate links to the section you want. For example, select Section 21 and then select part Appendix C from the next page of links Font/ Size: Not specified Location: Main public area or areas of the airport Fine Amount: N/A 49 CFR 21 Appendix C (b)(2)(ii) - Obligations of the airport operator/ Notification of beneficiaries states the airport operator shall: Conspicuously display a sign, or signs, furnished by the FAA, in the main public area or areas of the airport, stating that discrimination based on race, color, or national origin is prohibited on the airport. There is no information regarding which group in the FAA provides the sign, though it is likely that responsibility belongs to the Area Manager of the FAA Area in which the airport is located. Regarding content and form, the requirement is brief: “discrimination based on race, color, or national origin is prohibited on the airport.” However, the Department of Transportation has this statement regarding civil rights: “The Department of Transportation's civil rights policies strictly prohibit discrimination in its programs, activities and employment on the basis of race, color, national origin, gender, religion, age (40 years and over), disability, or sexual orientation.” In this case, the areas of discrimination have been extended beyond race, color, or national origin. The suggested language for a sign, to meet the requirements 49 CFR 21 Appendix C (b)(2)(ii), and to be aligned with the policy of the Department of Transportation regarding discrimination as well as providing a means to report on what to do with allegations, is as follows: Unlawful Discrimination It is unlawful for airport operators and their lessees, tenants, concessionaires, and contractors to discriminate against any person because of race, color, national origin, sex, creed, or 240 Wayfinding and Signing Guidelines for Airport Terminals and Landside

handic Allegat Airport Rights, 20591 Example Sign ap in public services and employment opportuni ions of discrimination should be promptly repor Manager or: Federal Aviation Administration Of ACR-1 800 Independence Avenue, SW Washing ties. ted to the fice of Civil ton, DC Appendix F 241