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Contents PREFACE ...................................................................................................................................................vii SESSIONS AND TOPICS Opening Session ........................................................................................................................................3 Tony Kane, Lance A. Neumann, Gloria Shepherd, Theodore H. Poister, and Douglas MacDonald Impact of Performance Measures on Internal and External Relationships ..............................................13 Robert Johns, Mark C. Larson, Lisa Klein, Sarath Joshua, Jeffrey Lindley, and David Ekern Tying Together Performance-Based Program Development and Delivery................................................20 George Scheuernstuhl, Steven M. Pickrell, Robert Romig, Jeff Price, Brian Smith, and Gregory Selstead Data and Tools Required to Support Decision Making...........................................................................31 Sandra Straehl, Louis H. Adams, Anthony Pietropola, Jeff May, Mark Wolfgram, and Leonard Evans International Use of Performance Measures ...........................................................................................42 Michael Meyer, Michael Halladay, Takayuki Oba, Douglas MacDonald, Connie Yew, C. Michael Walton, Bob Arnold, Ken Philmus, Randy Halvorson, Jeff Price, and Gary White Measuring Performance in Difficult-to-Measure Areas ...........................................................................52 Michael Meyer, Timothy Lomax, Randy Halvorson, and Barbara Ivanov Closing Comments ..................................................................................................................................60 Lance A. Neumann Breakout Session Summaries ...................................................................................................................62 George Gerstle, Kristine Leiphart, Joe Crossett, Craig Secrest, Gregory Selstead, Keith Cotton, Barbara Ivanov, Robert Romig, Brian Watts, Leonard Evans, Mark C. Larson, Randy Halvorson, Anthony Pietropola, Kent Barnes, William Cloud, Robert Winick, Jeff May, Louis H. Adams, Riju Lauanya, Timothy Lomax, Steven M. Pickrell, Michael Meyer, and Mark Hallenbeck 99395mvp1_8 12/13/05 12:17 PM Page v
RESOURCE PAPERS Performance Measurement in Transportation: State of the Practice ........................................................81 Theodore H. Poister Organizing for Performance Management ..............................................................................................99 Mark C. Larson Linking Performance-Based Program Development and Delivery .........................................................121 Patricia G. Hendren, Lance A. Neumann, and Steven M. Pickrell Issues and Challenges in Using Existing Data and Tools for Performance Measurement ......................131 Louis H. Adams, Frances D. Harrison, and Anita Vandervalk PARTICIPANTS..........................................................................................................................................141 99395mvp1_8 12/13/05 12:17 PM Page vi