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34 Chapter EIGHT Social Practices This section of the survey addressed sustainable practices grams, performance monitoring and reporting, and incen- designed to promote social progress and recognize the needs tives and awareness. On the management performance of all stakeholders. Social sustainability plays an important scale, 1 represents little or no awareness of the issue and no role in an airport's relationship with its community and policies or programs in place; and 5 represents high aware- region. It aims to improve interactions with all stakeholders, ness, accountability and long-term planning, and incentives including passengers, employees, airlines, and residents of aligned with performance. Figure 17 shows the results of the neighboring areas. The category includes stakeholder rela- survey respondents' self-assessment. tionships, employee practices and procedures, transportation practices, indoor environmental quality, and the well-being of employees and passengers. Ratings 1 2 3 4 5 Table 13 shows which U.S. and non-U.S. airport respon- U.S. Airports dents identified planned or existing social practices at their Non-Hub (1) 100% airports. (For a detailed list of social sustainability practices Small Hub (2) 50% 50% reported by survey respondents, see Appendix D.) Medium Hub (4) 50% 25% % Respondents Large Hub (9) 11% 22% 33% 33% Social Sustainability Self-Assessment Non-U.S. Airports Continental Participants in the TRB survey were asked to provide an 20% 40% 20% Europe (5) overall rating of the performance of sustainability at their Asia (1) 100% airports with respect to the triple-bottom-line issues of environmental, economic, and social sustainability. Using United 100% the management performance scale (see Appendix B), Kingdom (1) respondents completed a self-assessment on how well they Canada (2) 100% believed their airport was managing environmental, social, FIGURE 17Social sustainability self-assessment of and economic sustainability with regard to policies and pro- respondents representing U.S. and non-U.S. airports. Table 13 Survey respondents from U.S. and non-U.S. Airports who provided information on social practices at their airport Non-U.S. Airport U.S. Airport Respondents Social Practices Respondents Large Hub Medium Hub Small Hub Non-Hub So1. Public Awareness and Education So2. Stakeholder Relationships So3. Employee Practices and Procedures So4. Sustainable Transportation So5. Alleviating Road Congestion So6. Accessibility So7. Local Identity Culture and Heritage So8. Indoor Environmental Quality So9. Employee Well-being S010. Passenger Well-being