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40 development, and ensure a safe workplace that is free from Passenger Well-being harassment. Companies that encourage equal opportunities will benefit from the innovation and creativity of a diverse Employee satisfaction plays a crucial role in customer satis- workforce (Aviation and Climate Change... 2007). Survey faction, particularly with today's increased dwell times and respondents identified the following practices that enhance heightened passenger sensitivity (D'Andrea 20022003). employee well-being at their airports: Survey respondents identified the following practices to enhance passenger well-being at their airports: Sports facilities with lockers for staff; biking opportunities. Internet access. Airport houses an intercompany day nursery. Golf course. Off-airport child care facility for swing-shift Banks, shops, post office. workers. Chapel. All airport services can be used by employees. Planters and open green space. Every staff member has Internet access. Park and nature trail near airport. Airport has a staff lounge with gym, television, and Full-service Bank of America branch. multifunction rooms. More than 70 retail outlets. Golf course. Main post office. Banks, shops, post office. Quiet rooms. Chapel. Airport hotel being planned. Police stations. Wi-fi Internet access. Planters and open green space. Spa facility in the terminal. Fire station has a gym. Internet access in most terminals. Meditation rooms. Meditation rooms. Airport is planning a fitness club in the terminal in Child play areas in terminal concourses. the next five years. Dog walking park. Two areas for massage. Airport is planning a fitness club in the terminal in the On-airport child care center and subsidized employee next five years. child care. Two areas for massage. Airports can realize numerous benefits from employee satisfaction. By providing fair and equitable employee ben- The 2,000-square-foot Plaza Shower and Relaxation Lounge at the Hong Kong International Airport includes efits related to pay, training, career development, and health eight shower rooms, two hair blow-dry rooms, and and well-being, employers can ensure a happy and produc- nine semi-private rooms for napping ("Hong Kong tive workforce, which will result in a successful and efficient International Airport Passenger Guide 2007). business.