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OCR for page 93
93 Appendix B Management Performance Scale 1 2 3 4 5 Program and No formal policy or Limited Program or Policy or programs are Policy or program Industry-leading policy or Policies program in place. policy in place to well-developed and embedded in airport program. Long-term address issues. reflects good practice operations and planning horizon. reflects best practice. Performance Risks have not Risks have been Goals and targets Continuous Includes mechanism for Monitoring and been assessed and assessed and a established. monitoring of continuous performance Reporting performance is not baseline Performance is performance against improvements. monitored. established. No on- monitored but is not goals and targets that Performance goals going monitoring of reported either internal are updated regularly. aligned with strategic performance. or external to the Performance is planning/corporate level organizations. reported internally goals and targets. within the Performance is reported organization. externally to stakeholders and general public. Incentives and Issue not on radar Problems identified. Some awareness of Strong internal Feedback loops in place, Awareness screen, relevancy to Stakeholders take issue inside awareness, continuous surveying of the organization the lead in raising organization. Policy or recognition and stakeholders. undetermined. No issue. Limited program is understanding of Performance goals budget allocation budget allocation communicated and issue. Investment incentivized. for activity. for managing issue. enforced. Funding deemed a priority. allocation to manage issue established on annual basis.