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AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB ENVIRONMENT SUSTAINABILITY EN1. MEASURING AND EMS integrated with Health and Safety Management EMS Long range master plan incorporates Stormwater Pollution MONITORING First airport with certified ISO14001EMS in North America ISO EMS sustainability principles as a principal Prevention Plan (SWPPP) EMS compliant with US EPA model, audited element of the plan Permit tracking system Long term environmental goals being Best Management Practices (BMP) plans and training of developed which will be incorporated into staff/tenants strategic plan Appendix D Cffort to consolidate sustainability practices into integrated program is underway EN2. WATER Low flow outlets in toilets, low-flow fixtures Automatic shutoff fixtures in nearly every public restroom Restroom fixtures to reduce water use Low flow/reduced flow CONSERVATION Saving outlet tapwater system Low-flow devices on all toilets and sinks with phone "Smart" irrigation controls and non- toilet and lavatory equipment Automatic flow systems numbers prominently posted in all restrooms to notify potable water use Replacement of non-native Monitoring system on airport waterways to measure and maintenance staff if leaky faucets or other water problems Recycled water for vehicle/bus washing species during construction avoid potable water leakages are encountered Central heating and cooling systems and/or mitigation projects Buffering and partially infiltrating rainwater Recycled water used for on-airport car washes designed for water efficiency Automatic hand wash basins Number of landscaped areas served limited to those areas Regular water conservation audits Greywater collected from kitchens and aircraft wash and accessible to the reclaimed water supply pipeline treated for irrigation Irrigation system monitored and controlled through Tracking consumption and upgrading facilities centralized computer-controlled irrigation control center Waterless urinals Xeriscaping (landscaping that does not require Green roof supplemental irrigation eg: native plants and low water Xericscape entrance-way landscaping) Stormwater facility connected to irrigation system Landscaping guidelines require drought tolerant species Page 1 of 18 List of Sustainability Practices Captured by Survey 95

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96 AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB EN3. WATER QUALITY On-site stormwater collection Wastewater treated on-site at sanitary and industrial State of the art deicing system (further Fuel and Waste treatment plants wastewater treatment plants - discharges in 2006 met or enhancements planned) maintenance Deicing spots and collectors exceeded National Pollutant Discharge Elimination System In ground hydrant system for fueling and activities performed 15% of area is water collection area Permits quality standards tenant training for spill prevention using industry Increasing area of impermeable surfaces (runways, taxiing Stormwater vaults that catch and release water into Increased flood storage capacity through accepted best lanes, buildings, etc) has involved regulating rate of streams to improve salmon habitat drainage system design practices discharge according to the environmental absorption rate Deploying Clean Water Act water efficient equipment and rather than constant rate - watchdog committee known as facilities "water law" established 2003 to organize consultations Stormwater runoff diverted to detention ponds and between various parties - following a preliminary stage, an pumped to wastewater treatment plant for treatment initial consensus was reached Stormwater runoff from a small area flows into bioswales New facility for reprocessing highly concentrated waste (grassy channels) before being discharged to wetland area water from de-icing operations by means of distillation - All airport and tenant construction projects must distillate is disposed of via spray irrigation system and submitted a Stormwater Pollution Prevention Plan during remainder is re-cycled and turned into de-icing agent for permitting process reuse Stormwater Pollution Prevention staff conduct routine On-site sewage treatment plant inspections of all airport facilities to ensure compliance with Deicing water collected separately and will be treated as Best Management Practice (BMPs) plans - citations and from 2009 warning letters issued if any deficiencies in the BMPs are Spill traps and oil separator pumping stations installed to observed at a site cover all apron areas Good spill management and chemical management - Sampling and analysis of stormwater discharges at each flooding is a big risk outfall is also required during two major storm events in Central deicing pad each wet season Storm water management facilities designed to retain Stormwater detention basin captures 100% of non- water for sediment/fuel control and divert glycol to Publicly stormwater flows and first flush of storm events - water is Owned Treatment Works treated and sent to the City WW Treatment Plant Flood risk managed by dyking system Committment to reduce impervious pavement on the airport Best management practices for all airport activities to prevent stormwater pollution including tarmac cleaning Largest reverse osmosis treatment facility in North America Page 2 of 18

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AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB EN4. CLIMATE CHANGE Electric baggage trucks Member of California Climate Action Registry - publicly Use of biodiesel and compressed natural Airport provides 400 Hz Tenant airlines 40% public transportation, comprehensive public report greenhouse gas inventory online gas (CNG) for vehicles power and pre-conditioned air utilize electric tugs transportation network in place to discourage use of private Participating in the City's Zero Emissions 2020 Plan, which Conversion of CUP from oil to natural gas at all terminal parking Ground power is vehicle commits the City to developing a clean air plan for public Efficient airfield layout for taxiing positions - reduces need for provided to reduce Investment of $300 million for light rapid transit to airport transit Light rail to airport and bike auxillary power unit auxillary power unit Promotion of public transport AirTrain - electric automated people mover that links routes/parking operations during loading and run times Company-wide "quota unit" set up to control and manage airport terminals, parking garages, and rental car center Projects to reduce congestion in parking unloading CO2 emissions Jointly conducted the first aircraft towing trial in North garage and access roadway Strategic decisions use energy management as a key America with Virgin Atlantic, Boeing and FAA - an aircraft Include greenhouse gas emissions in air indicator - use all revenue generated by savings in CO2 was towed from gate closer to the runway reducing time emission inventory emissions into energy management as soon as internal that engines of aircraft were running on taxiway organization permits - for accounting year 2005, 10,000 Second largest airport-based alternative fuel vehicle (AFV) tonnes of CO2 were sold under prior virtuous practices program in the world - over 600 AFVs which represent 60% of Developing a clean vehicles program using electricity and fleet and goal is to expand to 100% by 2015 - alternative LPG fuels include liquefied natural gas (LNG), compressed natural Studies underway to evaluate airport operations emissions gas (CNG), electricity, propane, solar power and hydrogen more precisely with plans to begin utilizing ethanol and biodiesel Track and reduce airport energy consumption Flyaway program providing parking and reduced rate bus Airport people mover - intra airport train service from remote locations to the airport (reduced emissions by over 1,000 tons last year) Actively supporting ICAO & Eurocontrol (European Large CNG bus program, provision of a public CNG fueling Organiasation for the Safety of Air Navigation) methodology station and conversion of shared-ride vans to CNG of monitoring global emissions by calculating emissions for Pushback of aircraft and 98% ground power and air each flight from take-off at the airport to landing at the Greenhouse gas inventory (non-airline equipment) is destination airport planned Emissions from handling activities and infrastructure All gates have Ground Power Units reduced through conversion of heating systems throughout Electric vehicles for maintenance staff and electric the airport from oil to gas and installation of stationary charging stations at airside terminals for airlines aircraft energy supply systems Large fleet of electric Ground Support Equipment (GSE) Air Emissions Charge: most highly-polluting aircraft incur and airport/airline partnership to deploy electric GSE and the highest charges - revenue (2 million annually) used to recharging infrastructure finance air pollution monitoring stations, fixed ground power 92% of airport vehicle fleet of 589 vehicles are clean fuel stations, measures to reduce road transport to/from airport vehicles and emissions-reducing aircraft approach/departure system Encourage reduced engine taxiing where appropriate and Green Apron Policy - aims to replace existing 43 vehicle safe fleet with alternative fuel or low emission vehicles over the Continous Descent Approaches (CDA) program under next 5 years (to date 3 LPG and 4 hybrid vehicles), fixed consideration ground power and pre-conditioned air supply at each frontal Alternative fuel Ground Support Equipment (GSE) gate so aircraft can shut down their auxillary power units equipment goals while parked at gate Subsidize public transport buses and bus rapid transit to all terminals Planning to partner with community on airport centred eco- Tracking of greenhouse gases pending industrial zone Active participation of airport staff in local, regional, Constructing a taxiway to reduce taxi distances from state, and national climate change research and programs terminal to runway Taxi incentive for clean vehicles Page 3 of 18 97

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98 AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB EN5. AIR QUALITY External area is monitored Comprehensive air quality enhancement program Estimating greenhouse gas emissions Take part in a large-scale European research project called addressing air quality impacts from aircraft emissions, Managing strategies for emission AIRPUR - aims to provide accurate description of pollutants associated ground service equipment, cars and buses driving reduction emitted by aircraft on the ground - several metering in and around the airport and fuel and energy use at the Participation in Airport Cooperative campaigns run at our airport since 2005 airport Research Project's (ACRP) Hazardous Air Supporting ICAO in developing new guidance governing the Largest publicly accessible CNG refuelling complex in Pollutants (HAPs) study and sustainability calculation of all emission sources at airports northern California survey Series of tests carried out relating to the equipping of "Transit First Policy" gives priority to public and private Participation in ACI environment special vehicles with particle filters to fulfil requirements High Occupancy Vehicles (HOV) traveling to the airport committee and sustainability steering set forth by the federal authorities, "Trip Reduction Rule" added to airport's official Rules and team/task force Federal Department of the Environment, Transport, Energy Regulations in 1993 - aimed at reducing employee trips to and Communications (DETEC) specify NOX threshold of 2,400 the airport in single occupancy vehicles tonnes - NOX emissions resulting from flight operations, Adopted "Clean Air Vehicle Policy" in 2000 mandating 50% handling and infrastructure at our airport are only 50% of of fleet vehicles use clean fuels by 2005, 100% by 2012 - threshold (1,208 tonnes) state and federal grant funding provided Three air quality monitoring stations to measure airport Financial and non-financial incentives for clean vehicles - emissions preferential trip fees for courtesy shuttles, "head of the On-site air quality monitoring line" privileges for CNG taxicabs, levy high fees for non- In process of updating air quality management plan compliance vehicles, pre-tax deduction service to employees Initiatives underway to contribute to improved air quality who purchase monthly public transit passes by reducing emissions and improving energy efficiency (e.g. fleet management to alternative fuels) Selected as one of 10 airports in the US to participate in Inherently Low-Emission Airport Vehicle (ILEAV) program where U.S. Department of Transportation (DOT) provides 50% of cost of low-emission vehicles and cost to construct refueling and recharging stations up to a total of $2 million Air quality group staffed with 5 environmental specialists monitors annual emissions and develops programs to reduce emissions Teamed with numerous research institutions and resource agencies to develop industry leading approaches to addressing air quality issues Planning for development - emissions in the State Implementation Plans (plan for complying with the federal Clean Air Act) Active dust control, permitting, and conformity analysis programs Air quality management program tied to 20 year master plan development projects Page 4 of 18

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AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB Air quality initiatives including fleet vehicles, ground service equipment, energy efficiency, stationary source reductions, Transport Demand Management process improvements Voluntary 15-year Air Quality Initiative strives to maintain NOx emissions at or below 1999 levels Dedicated staff and monitoring infrastructure to monitoring and managing air emissions EN6. LAND USE Clean land act in place controlled by the Environment Soil and groundwater clean up Planned future developments incorporate U.S. Army Corps of Department Hazardous materials management greenspace as much as possible Engineers working in Spills immediately handled Hazardous materials group staffed with 4 environmental cooperation with Several measurements campaigns to evaluate soil specialist who monitor contamination on our and tenants airport staff to pollutions at several areas within the airport property remove WWII era Polluted sites at airport illustrated in "cadastre of polluted Installed groudwater monitoring program to monitor the Underground Storage sites at aerodromes" (published by the Swiss Federal Office quality of our groundwater and avoid contamination - Tanks (USTs) of Civil Aviation) and is available to the general public inspects each facility on an annual basis to ensure no spills Agressive land Except 5, all contaminated sites on the airport (55) have and/or leaks have occured acquisition program - either been cleaned up or examined and found to be Developed and received a 'Prospective Purchaser seeks to prevent relevant only in connection with construction projects Agreement' with EPA for certain contaminated land residential Extensive survey is under way on contaminated sites acquisitions encroachment and Effective decontamination of polluted zones is taking place Very active 'contaminated site cleanup' program preserve wetlands Active on-site soil bio-remediation for the last 10 years Environmental cleanup program to remediate and green spaces (only 2 known areas left) contaminated soils Virtually no greenfield areas left System of monitoring wells Planning to partner with community on airport centred eco- Collaborative program with local cities to redevelop land industrial zone acquired for noise into job-producing land uses Page 5 of 18 99

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AIRPORT SUSTAINABILITY PRACTICES MATRIX 100 US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB EN7. BIODIVERSITY Airport equipped with noise systems to scare birds - can be Wildlife Hazard Management Plan On-site conservation area both fixed on cars or on the ground Construction Management for Gopher Tortoise (species Regulations demand installation of nets on water storages Wetland Mitigation Program of concern) for the purification system Research Support Remediation of area of Bent More than half airport area consists of greenery, 80% for Vegetation Management/Habitat Protection Golden Aster (endangered) operations and 20% nature conservation zones, woodlands 300 acre dunes preservation area - largest remaining during construction and bodies of water - annual plan implemented by our own coastal dune fragment in Southern California, home to Establishment of tree bank greenery maintenance service, annual monitoring based on endangered El Segundo Blue Butterfly - 2 landscape and use of native species in the provisions of the Federal Animal Feed Ordinance technicians removing noxious/invasive and reestablishing area where residences were To prevent collisions between aircraft and birds, unsealed native species, biologist annually monitors endangered demolished for noise areas of airport are managed as extensive grassy meadows - species health mitigation purposes promotes development of valuable ecological zones that Partnership with the with local conservation group to fund Bird Control Plan uses provide habitat for rare and endangered flora and fauna the restoration of 21 acres of grassland habitat habitat modification and Other nature conservation areas created and financially Contract with United States Department of Agriculture harrassment as primary means supported by the airport as ecological/compensation Paid for mitigation to land bank for 404 Permit (Clean of reducing threat to aircraft measures Water Act) for Wildlife Management Plan Dolphin sanctuary/marine park to protect endangered Relocating threatened species to preservation area dolphin species and member of Marine Mammals Wildlife Management Program Conservation Committee Designed new landscaping program to minimize bird attractiveness Use of crackers for scaring birds Supporting the local green belt trust and outreach programme - involves staff in habitat improvement Protect and enhance foreshore habitat during dyke repairs Finance to Nature Conservancy to manage local nature reserve Non-lethal techniques for bird control include habitat management, monitoring, movement of birds away from aircraft (noise makers, dogs) Page 6 of 18

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AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB EN8. MATERIALS All material checked for highest degree of recycle City Composting Resolution urges City Departments with Select lower Biochemical Oxygen Demand Goal = 20% recycled waste material food service operations (including airport) to purchase (BOD) deicing materials Products selected by group of experts compostable food serviceware Restroom paper products with high "Work Safety" service has been tracking harmful chemicals Resource Conservation Ordinance (RCO) for the City directs recycled content for 15 years, developed database of all chemical products all departments of the City, including the airport to Paper products with recycled content and enters records into database when "Chemical Products" maximize purchase of recycled products work group encounters a new product 90% of all paper used contains 30% post-consumer recycled Recycled paper and other green products paper Free-trade coffee is purchased for offices Use soy-based ink, a renewable resource that emits less Some building design incorporated use of strawboard volatile organic compounds than traditional inks instead of gyprock Interior of the International Terminal Building contains Re-used building materials on-site 21,000 square feet of Forest Stewardship Council (FSC) Very high reuse of concrete and asphalt during certified cherry wood paneling - one of the world's largest construction projects installations of veneer from certified forests Purchase environmentally sensitive products such as Green Seal custodial products and non-toxic pest control products Purchases products such as paper, carpeting, antifreeze etc that have high recycled content Purchase of paper with no less than 35 % recycled content Some environmentally preferrable and recycled content purchasing in place - more planned EN9. WASTE Paper, wood and plastic seperated and collected to go to Resource Conservation Ordinance (RCO) for the City Pre and post consumer food waste Passenger terminal recycle plants mandates reduction of solid waste, City Composting program in place with material going to recycling program Choice of waste disposal contractor made with aim of Resolution urges food service operations to participate in the composting encouraging recovery of separated waste materials as much food scraps composting program and City Resource Efficient Recycling foreign periodicals from as possible - each tenant can choose number of waste types Building Ordinance (REB) mandates that adequate space be international flights to educational to separate at source and cost reflects degree of separation - provided for the collection, storage, and disposal of institutions who teach foreign languages this provides financial incentive for good practices recyclable materials Waste disposal logistics (landside and airside) revised Waste containers around the airport for passengers and during 2007 due to required adjustments to EU regulations tenants - transferred to on-site dumpsters and compactors relating to the Schengen Agreement then transported to an off-site processing facility Waste disposal services optimised through the use of new Pilot programs for food/trash waste separation at providers (shorter journeys to and from the airport) and concessionaires, reducing bathroom paper towel use, more efficient means of transport (e.g. vehicles with trailers separating solid waste types at point of generation in order to Reducing number of copier machines by 12% airport-wide reduce the required number of journeys) Page 7 of 18 101

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AIRPORT SUSTAINABILITY PRACTICES MATRIX 102 US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB Feasibility study concerning separate disposal of on-board Engineering/architectural contracts and bid documents waste eg: newspapers/paper from aircraft cabins and on- reproduced on CDs and work orders submitted electronically board catering recyclables Recycling and Source Reduction Program recycles waste Waste minimization program for paper, cardboard, and scrap materials from airport and airline, cargo and aluminum cans, plastic bottles, plastic sheets, fluorescent construction activities - on the way to meet Mayor's goal of tubes, lube oil, food waste for composting, CDs 70% recycling by the year 2015 Food waste composting to organic soil conditioner for Planning participation in pilot program with other west airport landscape coast airports to target the recycling aircraft in-flight operation paper waste 30 different waste types recycled at airport Offices at airport recycle paper Airport-wide cardboard, wood pallet, scrap metal, batteries, used oil recycling Improvements planned to increase aircraft waste/terminal passenger recycling Compost coffee grounds from an airline for use on airport landscape EN10. NOISE AND Seperate pricing for low sound classified planes "Fly Quiet Program" promotes participatory approach in Operate VHF Omni Range (VOR) radio AESTHETICS Housing scheme for noise insulation complying with noise abatement procedures by grading beacon to guide aircraft on noise Local regulations limit neighbourhood constructions and air airline performance, making scores available to the public abatement route traffic and presenting awards to high achievers Ground run-up enclosure built in 2000 to Only quietest aircraft authorized to fly at night Permanent noise monitoring system to monitor noise levels contain noise from maintenance testing Airport Sound Proofing Program - approximately 1,950 in communities around airport (29 stations) properties have been protected with the aid of sound Noise Abatement Office maintains a database of all proofing measures complaints received regarding noise nuisance from nearby Altered take off patterns imposed by the authorities communities Limitations on taxiing and motor testing Working with FAA Air Traffic Control (ATC) to suggest Noise walls constructed changes to approach and departure procedures to reduce Engine run-up pad to attenuate noise from engine testing noise impacts for neighboring residents Phased out chapter 2 aircraft that produce more noise Working with the Boeing, FAA and United Airlines on "Oceanic Tailored Arrivals" (OTA) to reduce noise from arriving flights from the Pacific Rim Working group (community, FAA and airlines) to address noise issues Study to implement continuous decent approach procedure Preferrential runway use policy - limits departures to runways on interior of the airport Page 8 of 18

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AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB Arrivals and departures occur over ocean and not over the residential Residential noise mitigation program - acoustic modifications to over 8,000 homes in past 7 years Spent over $100 million on enhancement program- over half on parkways and green belts along airport peremiter as attractive buffer to the community Noise mitigation program for residential, schools and other sensitive public buildings Noise mitigation program with full time staff and extensive noise monitoring system Residential sound insulation program EN11. ENERGY Efficient system for reducing electricity consumption eg: Two CNG fueling stations that are available for use by Lighting systems computer operated - Switched terminal heating automatic lights, motor and HVAC control airport and non-airport patrons adjust based on ambient lighting and source from fuel oil to natural Use of excessive heat for cooling 2,000 square feet of solar photovoltaic panels on the roof occupancy gas Commitment to reduce energy consumption in terminals by an airport building (20 kW capacity) All new construction at airport uses highly 20% by 2010 compared with 2005, 8-point programme of Indoor lighting improvement program - incandescent to efficient glass and insulation energy saving awareness campaigns implemented through fluorescent ISO14001 EMS Preliminary Energy Audit Improvements made during redevelopment of buildings Retrofitting existing buildings with energy efficient lighting (efficient bulbs, automatic lighting levels, uncoupling strip fixtures, ballasts, and bulbs during remodeling lights, insulation, automatic doors, hot air curtains, airflow Ongoing program to upgrade building air-handling units return etc) with variable speed drives and soft-start controls Regulations related to insulation, energy efficiency, CO2 Agreement with the Department of Water and Power for emissions are becoming stronger - working group formed to 15% Green Power in all facilities examine further possibilities Terminal building designed to maximize sunlight Plans to build a solar photovoltaic system Energy saving lighting and light intensity meter/auto- 30+ year history of aggressive energy efficiency lighting system Alliance to Save Energy, Star of Energy Efficiency Award Flights grouped to a certain area of concourse during non- recipient in 2005 peak hours - allows shut off air conditioning and lighting at Invested $7M over 5 years to reduce electricity unused part of concourse consumption by $1.7M per year Energy reduction team identifies opportunities to improve Energy Star energy efficient equipment energy efficiency eg: LED airfield lighting; escalator sleep mode; carbon monoxide monitors (reduce unnecessary HVAC), solar hot water panels (reduce natural gas consumption as boilers not required in summer) Page 9 of 18 103

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AIRPORT SUSTAINABILITY PRACTICES MATRIX 104 US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB EN12. GREEN BUILDINGS HEQ (High Environmental Quality) culture is managerial City's Green Building Ordinance specifies construction Incorporate green building concepts into approach to curbing construction and operation projects greater than 15,000 square feet should achieve a designs and remodels but do not necessarily environmental impact of buildings - 14 target areas minimum LEEDTM rating of Silver seek certification earmarked for action broken down into eco-building, eco- Grid-connected solar photovoltaic panels management, comfort and health - project leaders attended Forest Stewardship Council certified wood awareness-raising and training sessions - company joined Ground landscaping comprised of native plants and trees HEQ think-tank association in 2005 grown in local nurseries specifically for the airport 1 LEED silver building in-place Terminal building design 30% more efficient than required Policy to assess feasibility of LEED for all new buildings and under Federal law (Title 24 Nonresidential Building Energy major renovations Standards) - high performance glazing, enhanced daylight, Developing green building policy to guide future energy efficient fixtures, efficient entryways, efficient renovations and developments ventilation, outside air economizer, energy management and control system, variable flow chilled and hot water systems, Sustainabile building policy requires all construction to achieve the highest practical LEED certification Sustainable Design Guidelines for all design and construction projects Use of natural light LEED for all new buildings ECONOMIC SUSTAINABILITY Page 10 of 18

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AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB EC1. HIRING AND Schooling system in place for low educated people Airport jobs represented 11% of jobs for county PURCHASING "Business Development Opportunities in Economic Purchase services from contractors that utilize Communities" project aims to analyse the territorial impact environmentally friendly practices eg: waste hauling of purchases made by the major airport principals and make contractors use alternative fuel vehicles airport-specific purchases more visible Contracts have Medium/Womens/Disadvantaged Business Green procurement in place whenever possible and Enterprise requirements reasonable "First Source Hiring Program" requires tenants and ISO 14001 EMS gives preference for other ISO businesses contractors to use airport impact area (local communities) to Incorporated social and environmental sustainability provide a first opportunity for airport jobs criteria in Request for Proposals (RFPs) City regulations on small business enterprises Attract business by promoting the regional assets Diversity study to identify areas to improve contract opportunities for Medium and Women Business Enterprises Local job fairs Airport "Means Business Program" - help local small business owners get better access to airport purchasing dollars and share in revenue that the ariport generates for regional economy Preference for local businesses, contractors in public solicitations Outreach to affected communities Provide airport jobs center to assist tenants in recruiting employees and to assist employees in filling out job applications EC2. COMMUNITY Established foundation in 2003 to coordinate social Office of Employment and Community Partnerships (ECP) Present regularly to community groups Staff members CONTRIBUTIONS sponsorship schemes and pursue structured long-term coordinates programs linking welfare-to-work recipients, and academic institutions (speakers bureau) encouraged to subsidizing policy - backs projects directly rather than unemployed, and under-employed city residents to airport Prohibited by law from giving charitable provide volunteer subsidizing the associations behind them jobs donations although employees participate time to a variety of Sponsor community projects such as organic farming Student Employment Program offers intern programs to in giving campaigns local organizations Provide job opportunities for summer or short term high school and college students and recent masters Sponsor a cleanup day and contribute eg: schools, employment in neighboring communities graduates substantial donation to charity universities, We are a not-for profit and do this in a a small way Support Airport Council International-North America and Recycling of foreign periodicals from charitable Comprehensive corporate support program provides participate on all committees international flights to educational organizations and funding to local charities and organizations Partnered with local universities to establish aviation institutions teaching foreign language community academies organizations such as Provide substantial support on an annual basis to sports clubs charitable and communities organizations ACI-NA and AAAE Contracts with Arizona State University In-kind contributions to airport community groups Support local K-12 educational institutions Payments in lieu of taxes to local municipalities Severely restricted by law from providing money to other organizations Page 11 of 18 105

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AIRPORT SUSTAINABILITY PRACTICES MATRIX 106 US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB EC3. QUANTIFYING All new projects require life cycle costing before Perform life cycle cost analysis for all new construction Capital projects are required to predict SUSTAINABILITY implementation projects O&M costs Quantify reductions in CO2 from on-site transportation and Quantify emissions reductions from energy savings Asset management program considers car sharing initiatives Quantify diverted waste from landfill through waste energy costs Quantifying monetary and non- monetary benefits part of management initiatives Annual objectives and targets include every business case and Net Present Value evaluation Quantify water efficiency as water reductions per quantification on non-monetary benefits Every project reviewed with prudent commercial and life passenger cycle analyses before approval Quantify success of wastewater treatment measured as % 20 year master plan utilizes a sustainability matrix to improvement above regulated levels assess possible projects EC4. CONTRIBUTION TO Participate in aircraft emissions measurement, monitoring Currently funding research projects through the University RESEARCH AND and modelling - have own lab that contributes to research of Southern California and UCLA looking at air quality DEVELOPMENT programs such as AIRPUR impacts AERONET - thematic network of the european commission Full-time individual acts as a community benefits on aircraft emissions reduction technologies coordinator/liason with local stakeholders. Funded monitoring and conservation programs for Work with Arizona State University endangered species Very active community soundproofing and acquisition Community involvement consultations, participated in "one program within 65Ldn neighborhood around airport. company one job" employment programs Limited testing of innovative strategies and technologies - collaboration with state energy and environmental agencies planned Forming regional coalition of similar sized organizations to benchmark each others sustainability initiatives Page 12 of 18

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AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB EC5. INCENTIVIZING Programs at the airport available to show impacts Signage Subsidize public transit passes SUSTAINABLE BEHAVIOR Environmental Club of the airport encourages employees' Free recycling services to all airport tenants substantially (cost without subsidy = $500, awareness raising During the National week of Sustainable Passengers encouraged to recycle through use of in- employee cost = $25) Development - many tenants participate terminal recycling containers Charge for employee parking Developed leaflets to inform stakeholders on Public transporation passes at reduced rates environmental good practices Transportation Management Association (TMA) to Web site accessible to all the tenants developed in 2005 to encourage HOV travel to airport facilities raise employees and managers awareness - contains Regular staff/tenant training and issues updates diagnostic and information. Education and incentives for employees to use public Strong collaboration with public transport companies (bus) transporation eg: discount for train fares to improve public transport network Provide subsidized van pools Annual green office competition for staff, airport Free public transist passes to employees who take public environmental best practice competition for airport business transit partners Subsidize "Flyaway" project where passengers park in Separate waste receptacles for collecting recyclables in remote locations, check in (incl luggage) and ride a high terminal building occupancy vehicle to airport - last year over 1 million people Emissions and noise charging utilized the two existing flyaway locations Choice of waste disposal contractor made with aim of Active Transportation Management Association facilitates encouraging recovery of separated waste materials as much ride matching, van pooling incentives and transit subsidies as possible - each tenant can choose number of waste types to separate at source and cost reflects degree of separation - this provides financial incentive for good practices Seperate pricing for low sound classified planes Subsidize public transport buses and bus rapid transit to all terminals Commuter Rebate program provides financial incentive to carpool/bus/bike to work SOCIAL SUSTAINABILITY SO1. PUBLIC AWARENESS Annual public awareness event on Sustainable Entered into "Community Benefits Agreement" with Routinely include economic impact AND EDUCATION Development in collaboration with local University Coalition for Environmental, Economic and Educational numbers in public communications; Provides local residents with three day course on Justice - includes programs for outreach to stakeholders, speakers bureau and website sustainable development environmental improvements, and programs to improvement Exhibitions on the airport's environmental program held acoustic performance of local schools periodically Annual report and speaking at functions Public consultation on major development projects Active community program for noise mitigation around the Extensive sustainability reporting explictly addressing airport and advertisement for ecomonic impacts of the social, environmental, economic and governance issues - airport 2005 sustainability report won many awards Annual environmental reports Environmental pages on website Periodic economic benefits reporting Page 13 of 18 107

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AIRPORT SUSTAINABILITY PRACTICES MATRIX 108 US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB SO2. STAKEHOLDER First annual Corporate Responsibility Report based on Customer Service Office search for ways to improve RELATIONSHIPS stakeholders, their demands and how the airport has built services and systems to suit customer needs and desires relationships with stakeholders through sustainable Customer Comment Cards provided at convenient locations development strategy and contain prepaid postage - responded to within seven In constant contact with all stakeholders business days - Airport Director reads all customer comment Strategic plan with the main airline undertaken - includes cards.weekly an important chapter on sustainable development. Established e-mail system on website, recieve complaints Regular meetings with groups of business partners globally the majority of which are responded to within the Community programs such as caring for the elderly, same day - improvements implemented on basis of customer organic farming comments include family or companion restrooms, Regular communication with local government wheelchair assistance, free assistance in parking garages for Member of and active participation in Airports Council cars with flats, dead batteries, no fuel, designated "meeting International points" to eliminate greeter/traveler confusion, additional Project initiatieves can be started by the staff or local seating, dog relief areas for service animals and family pets, community foreign-language line at information desks, e-mail contact to Launched Environmental Club for tenants based on the the lost and found for overseas travelers, baby changers in airport to voice environmental concerns and suggestions all restrooms (including men's) Monthly standing area advisory committee meeting comprised of numerous community members Bi-monthly Noise Roundtable meeting with community members Meet monthly with airlines through our airline operating committee Conduct quarterly business forums with local business SO3. EMPLOYEE Having already endorsed equal opportunity agreement, Airport's Equal Employment Opportunity, Diversity and Performance related pay and pay PRACTICES AND now seeking to achieve the Equality Label (offered by AFAQ Training office promotes employee recognition, development benchmarking PROCEDURES AFNOR, an international auditing company) - introducing and employee appreciation day Public employee retirement program with paternity leave, intercompany day nurseries, seminar on the Employee Recognition Awards recognize merit, safety, fixed benefit theme of equal work opportunities as a factor of security, length of service, valor and undertaking Telecommute policy performance exceptional tasks not included in their normal course of duty Performance related pay only available to non union First Aid, CPR and automatic external defibrillator training employees offered free of charge to all employees - classes offered on all shifts to accommodate 24-hour workforce Health and wellness workplace policy incorporates nutrition, exercise and education to improve health and reduce sick time Active safety committees resulted in lower injury rates Expanded the use of on-line computer based training to provide flexibility in addressing efficient use of employee time As a city agency all employess fall under City's employment guidelines including equal opportunity and diversity and retirement program On-site child care facility and subsidize child care for employees Page 14 of 18

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AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB SO4. SUSTAINABLE Non mineral oil for transport Zebra crossing and footpaths for access to taxis Bike path to airport and bike TRANSPORTATION Sport facilities for staff with lockers and biking Built a train station and bus access racks/showers opportunities 100% of our shuttles converted to CNG or biodiesel Light rail to airport Participate actively in public debate to implement new rail Second largest airport-based alternative fuel vehicle (AFV) Corporate fleet includes some hybrid link between city and airport program in the world - over 600 AFVs vehicles Study underway to create a strong culture of "clean" Employee rideshare program has been awarded EPA's Gold vehicles - approximately 30% of the vehicles are LPG or Medal for the past two years - 28% of our employees electric participate Pedestrians walkways and automated people movers Provide subsidized van pools Running trail Free public transist passes to employees who take public Bus, rail and ferry transportation transit Low emission and alternative fuel vehicles Maintain bike access to our facilities 2.5 miles of pedestrian/cycle trails being constructed CNG stations on property through the airport land but foot and cycle access to Inter-terminal, rental car center terminals is discouraged Parking lot bus fleet is 100% CNG New intra airport passenger train 33 CNG buses with over 10,000,000 miles travelled Cycle facilities started but much more required Significant investment ($300 million) into public light rapid transit line to airport SO5.ALLEIVIATING ROAD Global Compact Best Practice Car sharing being developed Education and incentives for employees to use public Subsidize public transit passes CONGESTION to reduce employee's car transport - website being used for transporation eg: discount for train fares substantially (cost without subsidy = $500, car sharing and communication for all employees Passengers can choose many forms of public transport eg: employee cost = $25) Commuter Rebate program provides financial incentive to train, bus, shuttles, taxis Charge for employee parking carpool/bus/bike to work Subsidize "Flyaway" project where passengers park in Light rail to airport HOV and airport priority lanes remote locations, check in (incl luggage) and ride a high Active transportation planning to Significant investment ($300 million) into public light rapid occupancy vehicle to airport - last year over 1 million people minimize congestion overall transit line to the airport utilized the two existing flyaway locations Sufficient parking Providing reduced parking and bus fees to encourage Cell-phone waiting lot ridership To reduce passenger cars, provide dedicated waiting areas, 'Cell Phone Lots' and an are planning for an automated train Work on regional transit projects like airport train station and Bus Rapid Transit Active Transportation Management Association facilitates ride matching, van pooling incentives and transit subsidies Aggressive HOV goals being met through express bus services and transit to terminals Page 15 of 18 109

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AIRPORT SUSTAINABILITY PRACTICES MATRIX 110 US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB SO6. ACCESSIBILITY Separate handicap toilets and transport opportunities All of our facilities comply with the Americans with A specific service exists for physically impaired person: it Disabilities Act (ADA) Standards for Accessible Design and is taking care of disabled persons up to the lift in the plane continue to improve access Currently employ 223 disabled persons or 2.8% of the Provide family rooms for taking care of newborns workforce and committed to increase to 6% to meet Conducted ADA survey of all facilities and are retrofitting statutory requirements - hiring a disabled person forces all locatons where accessibility is limited managers to adopt a more rigorous procurement approach Developed ADA program In 2005 airport management institute organized two sessions on role of disabled in company proving that disability and striving for efficiency are not mutually exclusive Human Resources division includes Disability Mission that provides information and advice in connection with the professional integration of disabled workers (comprises social workers, medical officers, architects/experts in ergonomics, IT and training - convenes on regular basis to examine occupational circumstances and propose solutions to problems) First european airport to implement new regulations related to Physical and Rehabilitation Medicine (or PRM, which is a recognized medical specialty in all European countr Disabled toilets, nursing rooms, extra large toilet stalls, changing tables Handicap accessibility is the law Barrier Free Program providing access for people with disabilities is a signficant design aspect of airport terminals Airport offers vehicles at very low cost to employees based on the airport - providing transport to work that people could not afford Page 16 of 18

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AIRPORT SUSTAINABILITY PRACTICES MATRIX US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB SO7. LOCAL IDENTITY Preserved archeological finds during airport construction Built museum of commercial aviation at new international Work with State Historical Preservation CULTURE AND HERITAGE Maintain natural coast line of airport island terminal by replicating 1930s terminal - first airport to be Office when sites are found Native art exhibited throughout the airport accredited by the American Association of Museums In-terminal museum/educational display Archaelogical procedure for all construction ensures Planted native plants and trees thorughout facility regarding local river history existing sites protected Art collection comprises more than 75 pieces of art by Art on one concourse celebrates local artists of local, national and international acclaim - in line region by incorporating map of river basin with city's "percent for art ordinance" - art enrichment into floor design allocation equivalent to 2% of the construction cost of a new or renovated civic structure New landscaping policies require use of native vegitation Local art program requires percentage of all construction projects go to public art - rotating local art exhibit in terminal locations Historical property display in airport Arts Program is nationally known Archeology required for all construction Historic preservation assessments being done for the residential purchase near the airport Public/local community art at various locations in terminals SO8. INDOOR High standard equipment for staff Health Safety Section provides training, supplies material, ENVIRONMENTAL Thermal comfort taken into account early in building in-house and external expertise and resources for emplyees QUALITY studies process with a double goal of energy use optimization Ongoing preventative maintenance program to maintain and employee thermal comfort HVAC systems including duct cleaning and high efficiency air Noise map is being draft of airport to localise the main filters areas impacted by noise Monitors recirculating air quality (HVAC) programs All airport systems meet national and international standards for non-ionising radiation (from radar and wireless data transmission) and have been approved by the relevant authorities - currently developing and maintaining inventory of all installations and systems that emit non-ionising radiation Maximize use of sunlight, double glazing to reduce noise, computerized program to control indoor temperature and ventilation. Low VOC paints Page 17 of 18 111

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AIRPORT SUSTAINABILITY PRACTICES MATRIX 112 US AIRPORT RESPONDENTS SUB-TOPIC NON-US AIRPORT RESPONDENTS LARGE HUB MEDIUM HUB SMALL HUB NON HUB SO9. EMPLOYEE Sport facilities for staff with lockers and biking On-airport childcare center and subsidize employee WELLBEING opportunities childcare Airport houses an intercompany day nursery Chapel All airport services can be used by employees Fire Station has gym Every staff member has internet access Started employee wellness program Staff lounge with gym, TV, multi-function rooms Meditation rooms Internet access Off airport child care facility for swing shift workers Golf course Park and nature walking trail near airport Banks, shops, post office Chapel Police stations Planters and open green space S010. PASSENGER Internet access Park and nature walking trail near airport Planning fitness club within terminal in WELLBEING Golf course Full serivce Bank Of America branch the next 5 years Banks, shops, post office More than 70 retail spots Wireless internet Chapel Main post office Two areas for massage Planters and open green space Quiet rooms Airport hotel being planned Wi-fi internet access Spa facility in terminal Internet access in most terminals Meditation rooms Child play areas in terminal concourses Dog walking park Page 18 of 18

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Abbreviations used without definitions in TRB publications: AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACINA Airports Council InternationalNorth America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA Air Transport Association ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S.DOT United States Department of Transportation

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