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APPENDIX F: BLANK WORKSHEETS WORKSHEET 1. BENCHMARKING UNITS OF EACH PARTNER Name of Benchmarking Partner: __ _______ Identification Code: Number of Benchmarking Units: Organizational Level of Benchmarking Units: Benchmarking Agreement # : Name of No. of Budget Terrain Weather/ No. Lane Miles Benchmarking Unit Employees ($000s) (F,H,M) Env. Region 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. WS-1

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WORKSHEET 2. ROLE OF CUSTOMER IN VISION YOUR VISION STATEMENT KEY PHRASES RELATIONSHIP TO CUSTOMER 1. 1. 2. 2. 3. 3. 4. 4. ASSESSMENT OF VISION STATEMENT Customer(s) directly addressed? Yes No Key transportation attributes explicitly addressed? Yes No Addresses quality/continuous improvement? Yes No Others: REVISED VISION STATEMENT (for Agency or Road Maintenance) 1. 1. 2. 2. 3. 3. 4. 4. WS-2

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WORKSHEET 3. ROLE OF CUSTOMER IN MISSION YOUR MISSION STATEMENT KEY PHRASES RELATIONSHIP TO CUSTOMER 1. 1. 2. 2. 3. 3. 4. 4. ASSESSMENT OF MISSION STATEMENT Customer(s) directly addressed? Yes No Key transportation attributes explicitly addressed? Yes No Addresses quality/continuous improvement? Yes No Others: REVISED MISSION STATEMENT (for Agency or Road Maintenance) KEY PHRASES RELATIONSHIP TO CUSTOMER 1. 1. 2. 2. 3. 3. 4. 4. WS-3

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WORKSHEET 4. FIGURING OUT YOUR PRODUCTS AND SERVICES: EXAMPLE Attributes Attributes by Category Product/Services Name 1. Legibility of signs a. Clear of unplanned 2. Guardrail and bridge obstructions rail condition b. Clear of ice and snow Clear Roadways 3. Posted loads c. Plowing frequency 4. Signpost condition during snow fall 5. Plowing frequency d. Clear intersections and during snow fall crossovers 6. Clear of unplanned a. Ride comfort obstructions 7. Nighttime visibility of Smooth Pavement signs and markings 8. Condition of bridge components 9. Traffic detoured x a. Bridge open and closed detour length b. Posted loads 10. Bridge open and closed c. Traffic detoured x Available Bridges 11. Clear intersections and detour length crossovers d. Condition of bridge 12. Clear of ice and snow components 13. Obstruction of safety a. Guardrail and bridge features rail condition 14. Ride comfort b. Nighttime visibility of Safe Guidance signs and markings c. Legibility of signs d. Signpost condition e. Obstruction of safety features WS-4a

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WORKSHEET 4. FIGURING OUT YOUR PRODUCTS AND SERVICES Attributes Attributes by Category Product/Services Name 1. a. 2. b. 3. c. 4. d. 5. e. 6. f. 7. a. 8. b. 9. c. 10. d. 11. e. 12. f. 13. a. 14. b. 15. c. 16. d. 17. e. 18. f. 19. a. 20. b. 21. c. 22. d. 23. e. 24. f. 25. a. 26. b. 27. c. 28. d. 29. e. 30. f. 31. a. 32. b. 33. c. 34. d. 35. e. 36. f. WS-4b

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WORKSHEET 5. MAPPING MAINTENANCE ACTIVITIES TO PRODUCTS AND SERVICES Name & Code of Partner: Benchmarking Agreement # : Organizational Level of Benchmarking Unit: Number of Benchmarking Units: Product/Services Maintenance Activity Description Activity Code 1. 2. 3. 4. 5. 6. WS-5

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WORKSHEET 6. IDENTIFYING MEASURES FOR ATTRIBUTES: EXAMPLE Product/Service: Smooth Pavements Attributes: Ride Comfort OUTCOME, CONDITION MEASURES AVAILABLE? PRIORITY 1. International Roughness Index (IRI) Yes No 2. Maintenance Ride Quality Index Yes No 3. Longitudinal Profile Yes No 4. Number of Potholes per Lane Mile Yes No 5. Yes No 6. Yes No OUTCOME, CUSTOMER SURVEY QUESTIONS AVAILABLE? PRIORITY 1. Satisfaction with pavement smoothness (1 = very unsatisfied; 5 = Yes No very satisfied) 2. Satisfaction with ride comfort Yes No 3. Yes No 4. Yes No 5. Yes No 6. Yes No WS-6a

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WORKSHEET 6. IDENTIFYING MEASURES FOR ATTRIBUTES: EXAMPLE Product/Service: Attribute(s): OUTCOME, CONDITION MEASURES AVAILABLE? PRIORITY 1. Yes No 2. Yes No 3. Yes No 4. Yes No 5. Yes No 6. Yes No OUTCOME, CUSTOMER SURVEY QUESTIONS AVAILABLE? PRIORITY 1. Yes No 2. Yes No 3. Yes No 4. Yes No 5. Yes No 6. Yes No WS-6b

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WORKSHEET 7. OUTCOME MEASURES Product/Service: Attribute(s): Data Name of Month Data Where Data Roadway Network How Measure Calculated/Scale Quality Measure Available Stored Coverage H, M, L, N WS-7

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WORKSHEET 8. RESOURCE MEASURES Product/Service: Quality of Cost Data Lowest Activity Labor Equipment Equip. Material Material Name of Activity Data Available Org. level Code (UOM) Type (UOM) Type (UOM) H,M,L (L,E,M,T,OH) &# WS-8

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WORKSHEET 9. HARDSHIP FACTORS Product/Service: Possible Measures & Description of Specific Data Lowest Org. Factor Time Period Data Quality How Each Is Calculated Required & Source Level WS-9

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WORKSHEET 10. OUTPUT MEASURES Product/Service: Organization Data Name How the Measure Is Calculated Data Required & Timing of Availability Level & # of Quality Measure Orgs. (H, M, L) WS-10

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WORKSHEET 11. BENEFITS VERSUS COST OF MEASURES Product/Service: HIGH B E N E MEDIUM F I T S LOW HIGH MEDIUM LOW COST WS-11

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WORKSHEET 12. SUMMARY OF RECOMMENDED MEASURES: EXAMPLE Product/Service: Smooth Pavements Name & Code of Partner: Department of Transportation, Code 00031 Benchmarking Agreement # : B1234567 Organizational Level of Benchmarking Unit: County Number of Benchmarking Units: 13 MEASURE MEASURE SUMMARY DESCRIPTION OF THE MEASURE UOM SCALE PROTOCOL CODE NAME STATISTIC Deviation in the elevation of a pavement Inch per Section Mean OC 1 IRI 50210 FHWA from a fixed horizontal plane Mile in County Semi-annual drivers survey rating their Survey Design Survey Q on Mean County OC 2 satisfaction with the smoothness of the Rating 15 & Interview Smoothness Response pavement Instruct. R1 Labor Total hours of labor for activities 150 165 Hrs Total Hrs Maint. Manual Total hours of equipment usage, R2 Equipment Hrs Total Hrs Maint. Manual activities 150-165 Number of degrees below freezing Maint. Manual H1 Degree Days Degrees 050 Sum summed for the year Section 4.2 Lane Miles Numbers of lane miles treated with Lane Maint. Manual OP 1 0500 Sum Treated activities 150165 for the season Miles Section 5.6 WS-12a

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WORKSHEET 12. SUMMARY OF RECOMMENDED MEASURES Product/Service: Name & Code of Partner: Benchmarking Agreement # : Organizational Level of Benchmarking Unit: Number of Benchmarking Units: Measure Measure Summary Description of the Measure UOM Scale Protocol Code Name Statistic WS-12b

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WORKSHEET 13. AVAILABILITY OF DATA AND MEASURE Product/Service: Name & Code of Partner: Benchmarking Agreement # : Organizational Level of Benchmarking Unit: Number of Benchmarking Units: Code Measure Name Descriptions of Data Being Collected J F M A M J J A S O N D WS-13

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WORKSHEET 14. BENCHMARKING RESULTS--OUTCOME MEASURES Product/Service: ___ _ Name of Partner: Identification Code: Organizational Level of Benchmarking Units: Benchmarking Agreement # : Period of Performance: From: To: OUTCOME MEASURES NAME OF OC 1 OC 2 OC 3 OC 4 OC 5 NO. BENCHMARKING UNIT WS-14

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WORKSHEET 15. BENCHMARKING RESULTS--RESOURCE MEASURES Product/Service: Name of Partner: Identification Code: Organizational Level of Benchmarking Units: Benchmarking Agreement # : Period of Performance: From: To: RESOURCE MEASURES NAME OF (Cost in Thousands of $) NO. BENCHMARKING UNIT R1 R2 R3 R4 R5 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. WS-15

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WORKSHEET 16. BENCHMARKING RESULTS--HARDSHIP (UNCONTROLLABLE) FACTORS Product/Service: __ Name of Partner: Identification Code: Organizational Level of Benchmarking Units: Benchmarking Agreement # : Period of Performance: From: To: HARDSHIP MEASURES NAME OF H1 H2 H3 H4 H5 NO. BENCHMARKING UNIT 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. WS-16

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WORKSHEET 17. BENCHMARKING RESULTS--OUTPUT MEASURES Product/Service: Name of Partner: Identification Code: Organizational Level of Benchmarking Units: Benchmarking Agreement # : Period of Performance: From: To: OUTPUT MEASURES NAME OF OP 1 OP 2 OP 3 OP 4 OP 5 NO. BENCHMARKING UNIT 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. WS-17