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SUMMARY AND BIBLIOGRAPHY
SUMMARY BIBLIOGRAPHY
All of the case study transit systems TCRP Report 70: Guidebook for Change
changed, not because they wanted to, but and Innovation at Rural and Small Urban
rather because they had to in order to main- Transit Systems, Transportation Research
tain relevance in the community. The sys- Board, National Research Council, 2001.
tems changed in reaction to new paradigms
in the service area (often demographics), in TCRP Report 53: New Paradigms for Lo-
technology, or in funding. The systems all cal Public Transportation Organizations,
operate differently with different missions Transportation Research Board, National
and goals (especially AT and COAST), yet Research Council, 1999.
each of them has embraced the elements of
change and expects change as a normal Center for Urban Transportation Research
course of action. Each exemplifies how a (CUTR), "Facing Societal Challenges: The
system manages change. Need for New Paradigms in Rural Transit
Service," Journal of Public Transporta-
The case studies demonstrate the impor- tion, 2003, adopted from TCRP Project
tance of aligning the system for change. B-22.
Each system, in its own way, exemplifies
how to embrace the elements of change.
Once that is accomplished and the board,
management, staff, and customers under-
stand the reason for change, then the sys-
tem can begin to adopt the new paradigms.
Not all paradigms will be easily adoptable,
but system managers should identify the
paradigms most appropriate for the service
area and then embrace them. It is hoped
that the ideas identified in this report will
be used to help guide change.
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