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7 CHAPTER 3 INFORMATION SHARING FOR TRAFFIC INCIDENT MANAGEMENT Investigators found that several methods of sharing TIM eral Highway Administration, Texas DOT (TxDOT), and the information between transportation and public safety agen- City of Austin Public Works. These initiatives ultimately led cies have been tested, implemented, or planned for future the partner agencies in the Austin metropolitan area to embark implementation. This section summarizes the methods put on an effort to develop the Combined Transportation, Emer- into practice at the survey locations. gency, and Communications Center (CTECC), which includes the development and implementation of various integrated data and communication systems. 3.1 SUMMARY OF CASE STUDY RESULTS When completed, the CTECC will house TxDOT, the Austin Police Department, the Austin Fire Department, and Researchers conducted interviews at nine locations selected Travis County EMS and serve as a focal point of information by the NCHRP panel. The locations and key agencies are sharing between public safety and transportation agencies in listed in Table 2. Each case study is described briefly below. the Austin metropolitan area. Methods of sharing TIM infor- The methods of sharing TIM information at these locations mation include co-location in a center, shared radio systems, are presented in Table 3. integration of the Austin/Travis County CAD system with TxDOT traffic management systems, and CCTV images. 3.1.1 Albany 3.1.3 Cincinnati The Albany, New York, region provides a wealth of expe- rience and advances in transportation and public safety infor- A mature interagency operation is in place in Cincinnati, mation sharing. Transportation and public safety agencies have where various types of information are regularly and rou- close working relationships in this region and have deployed tinely exchanged between transportation and public safety. or tested a wide variety of information-sharing applications. The Advanced Regional Traffic Interactive Management The agencies included in this case study are the New York Information System (ARTIMIS) unites interests in three states State Department of Transportation (DOT), the New York to address traffic management in the metropolitan area. The State Thruway Authority, the New York State Police, and the Freeway Service Patrols are of particular note, representing Albany Police Department. a public-private partnership between the state DOTs and The Albany region has a number cooperative frameworks CVS Pharmacies, where roadway assistance is provided by for coordinating public safety and transportation operations. certified mechanics who are also licensed emergency med- The unusual situation of two highway operating agencies ical technicians. Information sharing is accomplished pri- with overlapping jurisdiction, each supported by different marily under the auspices of regional incident management divisions of a law enforcement agency, underscores the need teams, which are convened at ARTIMIS for major incidents. for close coordination in the region. Methods of sharing TIM ARTIMIS is now part of the Hamilton County Communica- information included co-location at two centers; shared radio tions public safety radio system and has the ability to talk systems and commercial wireless "talk groups"; a shared CAD directly to every police and fire agency in Hamilton County. system; and freeway data, images, and video shared remotely In addition, ARTIMIS talks to multiple police, fire, and tran- through a prototype broadband system. sit agencies by using Nextel talk groups. There is also sig- nificant face-to-face interaction between the freeway service patrols and other highway incident response personnel. 3.1.2 Austin Efforts to enhance coordination of incident management 3.1.4 Minneapolis functions in the Austin metropolitan area through the coop- erative development of technology has its origins in the ITS The Minnesota DOT (MnDOT) and the Minnesota State Early Deployment Plan that was jointly sponsored by the Fed- Patrol (MSP) began operation of a new co-located Regional

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TABLE 3 Methods of sharing TIM between transportation and public safety agencies at survey locations Geographical Other Media and Advanced Face-to-Face Remote Voice Electronic Text Region Systems State Police co-located with State DOT State DOT Service Patrols share public safety ATMS data, images, and video at one center; State Police co-located radios; State Police and Thruway share a shared remotely through Albany, NY Joint CAD system shared at Thruway center. with Thruway Authority at another radio system and dispatchers; Senior staff use experimental wireless broadband center. commercial wireless service "talk groups." service. State DOT, city fire and police depts., Capability under development to share traffic Service Patrols equipped with local police Control of transportation CCTVs Austin, TX and county EMS will be co-located at incident data from public safety CAD data radios. shared with local police. center. remotely. ARTIMIS shares public safety radios; Transportation CCTV images Transportation center hosts regional Capability under development to share CAD Cincinnati, OH multiple agencies use commercial wireless available on traveler information Incident Management Team operations. data with ARTIMIS. service "talk groups." website. State Patrol and State DOT staff co- State Patrol and State DOT share the Service Patrols have read-only terminals from State DOT CCTV and other traffic Minneapolis, located at a regional center. State Patrol 800MHz radio system. Senior staff use of State Patrol CAD. State DOT can access State management systems are shared MN and service patrol staff co-located at commercial wireless service "talk groups." Patrol CAD. with State Patrol. another location. State DOT highway condition workstations State DOT CCTV shared with local Service Patrols equipped with State Patrol provided to local fire dept. and emergency fire dept. Phoenix, AZ -- and State DOT radios. services div. County DOT incident response teams use alphanumeric pagers. Highway Patrol and State DOT staff All Highway Patrol and State DOT field State DOT CCTV and other traffic Salt Lake City, co-located at the regional center, but units use the same radio system and State Patrol CAD shared with State DOT management systems are shared UT separated by elevated soundproof glass dispatchers. Service Patrols are fully with Highway Patrol. partition. integrated into law enforcement radio system. Service Patrols equipped with local police State DOT CCTV images are San Antonio, Local Police and State DOT co-located radios. New radio system will provide Incident data from local police CAD shared shared with local government and TX at the regional center. common channels for State DOT and local with State DOT traveler information system. news agencies. police and fire. Service Patrols equipped with local police Incident information from Highway State Patrol and State DOT co-located radios. State DOT has read-only access to Highway San Diego, CA Patrol CAD is provided to State at the regional center. Patrol CAD. DOT traveler information website. Service Patrols equipped with State Patrol State DOT partially shares State Patrol CAD State DOT CCTV shared with State radios. Intercom system (with handsets) is Seattle, WA -- system. State DOT has CAD terminal for Patrol (includes control of used between State DOT center and State entering traffic incident information. cameras). Patrol 9-1-1 call center. All locations use standard telephones and facsimile machines for information sharing. ARTIMIS = Advanced Regional Traffic Interactive Management Information System. ATMS = advanced traffic management system. CAD = computer-aided dispatching. CCTV = closed-circuit television. DOT = department of transportation. EMS = emergency medical services.