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Table 5: POTENTIAL COORDINATED TRANSPORTATION BENEFITS: USERS' OVERALL SERVICE ASSESSMENTS Factor Desired or Expected Change Users' Overall Service Assessments Alternative travel options Greater Ratings of transportation services More Positive Outcomes Independence Increased Security Increased Mobility Increased Isolation Decreased Program/Provider Cost Savings Table 6 shows details of the provider/program cost savings categories. This table takes the fundamental operating components of a transportation service and estimates for each component how coordination might affect system costs. For example, drivers' salaries are the largest single expense of any transportation service. If If some of these coordination results in a lower number of paid drivers, this would reduce overall costs. But coordination might result in more professional, efficiency-related better-trained drivers who drive more hours: these factors would tend to impacts cannot be increase costs. Some coordination plans could result in fewer volunteer drivers; if this happens, driver wages would probably increase. achieved, coordination may not be worth the These efficiency-related provider/program cost savings are really the effort it requires. heart of coordination, the part that sets coordination apart from other service improvements. The other kinds of benefits (user cost savings, mobility benefits, and service quality improvements) are those generated by most transportation services. If some of these efficiency- related impacts cannot be achieved, coordination may not be worth the effort it requires. 28 Basic Coordination Concepts SECTION I