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35 coordinated transportation services. This model can be the be able to tell you the systems in the state that receive fund- final stage in the development of a coordinated system that ing from the FTA, including systems that serve older adults began as a means of providing mobility for human services and people with disabilities, rural systems, or systems that are agency clients and evolved over time into a community trans- receiving JARC funding. This is best done by phone, e-mail, portation system available to the general public. or personal visit--not all state websites provide this level of Variations of this model that incorporate the lead agency detail. and brokerage models are possible. Although the adminis- The state DOT may also be able to provide access to two trative agency has overall responsibility for the provision of important planning documents that would contain informa- service, it can contract with a lead agency or a broker to per- tion about various transportation services in the state: form certain functions, or it can act as a broker itself. In all cases, the administrative agency is likely to handle planning, The Statewide Transportation Improvement Program grants management, billing and reporting to participating (STIP), which states are required to submit as a condi- human services agencies, and possibly the acquisition of tion of receiving funding from the FTA and other fed- vehicles and other equipment. eral transportation funding agencies. Coordinating transportation services through an adminis- Many states require community or regional transporta- trative agency can provide more access to public funding tion plans for nonurbanized areas. For example, North from the FTA, state, or local general funds, or dedicated tax Carolina requires nonurbanized areas--usually counties revenues. It may provide the highest level of stability of all or groups of counties--to prepare a Community Trans- the possible coordination models and establish transportation portation Services Plan, which, among other things, as a local public service. addresses the need for, and availability of, human ser- vices transportation. In urbanized metropolitan areas, a similar source of information would be found in the HOW TO LOCATE TRANSPORTATION Transportation Improvement Programs (TIPs) that are SERVICES FOR THE TRANSPORTATION prepared by the MPOs in each area. DISADVANTAGED IN YOUR AREA Next, contact the departments in your state that are respon- The first step in the process of initiating or expanding sible for programs aimed at individuals who are likely to be coordination efforts is usually to develop or update an inven- transportation disadvantaged--older adults, people with dis- tory of local transportation service providers and organiza- abilities, Medicaid recipients, members of the developmen- tions that purchase transportation services. This can help to tally disabled or mental health populations, or low-income identify gaps and overlaps in existing services as well as poten- individuals, for example. State websites typically list all state tial coordination partners and strategies. agencies. Look for departments or divisions that administer the An excellent source of information about transportation TANF, Welfare-to-Work, Workforce Investment Act, Med- services for the transportation disadvantaged is the CTAA. icaid, or Older Americans Act programs. These departments The organization's website ( is a particularly may provide or fund transportation services. rich source for most matters relating to the provision and In some states, a single department may be responsible for coordination of such services including providers, funding, all or most of these programs. In other states, two or more technical assistance, technology, best practices and much departments are involved. The following are some typical more. CTAA can also be reached at (202) 628-1480. If trans- names for health or human services agencies found in states: portation is a new interest for your organization, consider using the resources offered by CTAA to increase your famil- Department of Health and Human Services iarity with the terminology and issues associated with trans- Department of Human Services portation service for the transportation disadvantaged. Thus Department of Human Resources prepared, you can then begin to identify transportation pro- Department of Social Services viders in your area. Department of Labor Department of Education Department of Aging Information Sources at the State Level Department of Health and Welfare Department of Vocational Rehabilitation It should be a relatively easy task to locate transportation Department of Children and Family Services services for the transportation disadvantaged in any given Department of Workforce Development area, whether it is a city, county, or state. A good place to Council on Developmental Disabilities start is at the state level. Most of the federal funds that are used to support coordinated transportation services are admin- Most states have websites that will quickly lead you to istered by a state agency. Contact the division that is respon- these departments. In addition, the website of the Ameri- sible for public transportation in your state's DOT. They will can Public Human Services Association has links to the key