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OCR for page 74
74 encourage their development. Guidance from the case study Consider the ability and knowledge of internal staff and sites is summarized below. supplement this as needed through support from other agencies, such as the state DOT. Commit to spending the time and energy needed to build Conduct adequate research and planning prior to the cooperation and trust among participating agencies. This implementation of the technology system. In addition to may involve meetings to discuss issues of concern and assessing needs and developing a technology application develop acceptable solutions, changes to operating poli- that will address them effectively, consider issues such cies or procedures, or a redesign of some aspect of the as the procurement requirements of funding sources. technology system. Find (or become) a local champion for the development and implementation of the technology application. An OTHER TECHNOLOGY RESOURCES individual with the time, energy, enthusiasm, and exper- tise to bring all the parties together and provide ongoing Other resources that can provide information and guidance leadership is a key factor in a successful implementation. related to choosing, implementing, and using technology in Enlist the support of a partner with plentiful resources. An transportation include the following: agency with financial and technological resources may be able to acquire items such as hardware, software, and TCRP Report 76: Guidebook for Selecting Appropri- related support and make them available to smaller part- ate Technology Systems for Small Urban and Rural Pub- ners. The participation of a state-level agency can be an lic Transportation Operators, Transportation Research invaluable source of support, especially if it encourages Board, 2002 transportation providers to use the technology system. Rural Transit ITS Best Practices, prepared by Multisys- Anticipate the need for technological resources to sup- tems, Inc., for the ITS Joint Program Office, March 2003. port the implementation of technology applications. Best Practices in APTS/ITS Applications for Rural Tran- Needs can include items such as high-speed access to sit Systems, prepared by Harvard Design and Mapping the Internet, technical support at the sites at which the Company, Inc., for FTA Office of Research, Demon- technology will be in use, hardware and software secu- stration and Innovation, June 2001. rity systems, and communications facilities (such as radio towers) with suitable capabilities. Identify resources that For a guide to existing case studies and coordination guide- may be lacking and develop back-up plans or redesign books that include information about the use of technology aspects of the technology system to address the gaps. systems, see Appendix F on the accompanying CD-ROM.