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APPENDIX A
OPERATION MANAGER SURVEY
Bus and Motorcoach Fatigue Countermeasures
OPERATION MANAGERS
RESPONDENT / ORGANIZATION INFORMATION
1
How many years have you been at your company?
2
What is your position title?
3
How many years have you been in this position?
4
How old are the vehicles in your fleet?
5
Please describe your company's primary business.
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6
Approximately how many vehicles does your company have?
ATTITUDES AND PROCESSES REGARDING FATIGUE
7
How Frequently Does Your Organization Engage in the Following Activities?
1 2 3 4 5
N/A
Never Rarely Sometimes Often Always
a) Distribute Educational Materials and Activities to Alert Drivers to Fatigue
Issues
b) Conduct Safety Training
c) Use a Centralized Scheduling System
d) Use a Local Scheduling System
e) Use Two Drivers for One Vehicle
f) Use Flexibility in Scheduling (e.g., changes due to weather, traffic, etc.)
8
How Important Are Each of the Following Activities in Preventing Fatigue?
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1 2
3 4 5
Not Important At Slightly
Somewhat Important Moderately Important Very Important
All Important
a) Distributing Educational Materials and Activities to Alert Drivers to Fatigue
Issues
b) Conducting Safety Training
c) Using a Centralized Scheduling System
d) Using a Local Scheduling System
e) Using Two Drivers for One Vehicle
f) Using Flexibility in Scheduling (e.g., changes due to weather, traffic, etc.)
9
To the best of your knowledge, how often do motorcoach drivers report that
passengers ...
1 2 3 4 5
Never Rarely Sometimes Often Always
a) Insist they drive faster?
b) Insist they drive slower?
c) Insist they drive longer than the hours of service rules?
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d) Interfere with their driving?
e) Insist they perform non-driving duties?
10
About what proportion of your drivers are aware of the Hours of Service
regulations?
Less than 10% About 25% About 50% About 75% All the drivers
11
How long do drivers typically wait in charter-type stopovers?
Drivers don't wait 1-2 hours 3-5 hours 6-8 hours Over 8 hours
12
On how many trips (approximately) do drivers handle passengers' luggage?
Less than 10% About 25% About 50% About 75% All trips
13
Where do drivers usually sleep if en-route with passengers? (please check only
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one)
On the bus
At a company facility
At the same hotel as the passengers
At a different hotel than the passengers
Other, Please Specify
14
To what degree do you think fatigue impacts drivers' performance at your
organization?
No Impact A Minimal Impact A Moderate Impact A Significant Impact
15
How many CRASHES have your company's drivers had in the past 2 years
DUE TO FATIGUE?
None 1 or 2 3 to 5 6 to 10 Over 10
16
How many NEAR MISSES OR INCIDENTS have your company's drivers had
in the past 2 years DUE TO FATIGUE?
None 1 or 2 3 to 5 6 to 10 Over 10
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METHODS TO FIGHT FATIGUE
Motorcoach companies and their drivers typically use a number of different methods to
help keep drivers alert and fight fatigue. Please review each of the following methods and
rate each on 1) how EFFECTIVE you think each is to fight fatigue and 2) how
FREQUENTLY your company uses each method.
17
How EFFECTIVE is Each Method to Fight Fatigue?
3
1 2 4 5
Somewhat
Not Effective at All Slightly Effective Moderately Effective Very Effective
Effective
Using Caffeine to Maintain Alertness
Using Sleeping Aids (melatonin, Sominex) to Help Initiate Sleep
Scheduling a Full Block of Rest (7 to 8 hours)
Scheduling Routes/Trips to Follow a Regular Schedule
Talking with Others
Listening to the Radio
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Using 2 Drivers on Selected Routes
An "Alert Indicator" Such as Offered by Assistware that Monitors Driving
Performance
The "Co-Pilot" System, that Detects How Often and Long Drivers' Eyes are
Closed
A System to Detect Lane Departures and Alerting the Driver, Such as the Iteris
AutoVue System
A Sleep Detection System that Monitors a Driver's Head Position ("bobbing")
Such as "HeadTrak"
18
How FREQUENTLY Do Your Company's Drivers Use Each of the Following
Methods to Fight Fatigue?
1 2 3 4 5
Never Rarely Sometimes Often Always
Using Caffeine to Maintain Alertness
Using Sleeping Aids (melatonin, Sominex) to Help Initiate Sleep
Scheduling a Full Block of Rest (7 to 8 hours)
Scheduling Routes/Trips to Follow a Regular Schedule
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Talking with Others
Listening to the Radio
Using 2 Drivers on Selected Routes
An "Alert Indicator" Such as Offered by Assistware that Monitors Driving
Performance
The "Co-Pilot" System, that Detects How Often and Long Drivers' Eyes are Closed
A System to Detect Lane Departures and Alerting the Driver, Such as the Iteris
AutoVue System
A Sleep Detection System that Monitors a Driver's Head Position ("bobbing") Such
as "HeadTrak"
RECOMMENDATIONS
19
Please provide descriptions of any strategies, activities, or devices that you think
would help motorcoach drivers prevent fatigue or detect fatigue when they are
driving.
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FOLLOW-UP
If you would like an electronic copy of this survey's results, please provide us with your
Name, Company, and E-mail address.
20
Name
21
Company
22
Email Address
