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A-1 APPENDIX A OPERATION MANAGER SURVEY Bus and Motorcoach Fatigue Countermeasures OPERATION MANAGERS RESPONDENT / ORGANIZATION INFORMATION 1 How many years have you been at your company? 2 What is your position title? 3 How many years have you been in this position? 4 How old are the vehicles in your fleet? 5 Please describe your company's primary business.

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A-2 6 Approximately how many vehicles does your company have? ATTITUDES AND PROCESSES REGARDING FATIGUE 7 How Frequently Does Your Organization Engage in the Following Activities? 1 2 3 4 5 N/A Never Rarely Sometimes Often Always a) Distribute Educational Materials and Activities to Alert Drivers to Fatigue Issues b) Conduct Safety Training c) Use a Centralized Scheduling System d) Use a Local Scheduling System e) Use Two Drivers for One Vehicle f) Use Flexibility in Scheduling (e.g., changes due to weather, traffic, etc.) 8 How Important Are Each of the Following Activities in Preventing Fatigue?

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A-3 1 2 3 4 5 Not Important At Slightly Somewhat Important Moderately Important Very Important All Important a) Distributing Educational Materials and Activities to Alert Drivers to Fatigue Issues b) Conducting Safety Training c) Using a Centralized Scheduling System d) Using a Local Scheduling System e) Using Two Drivers for One Vehicle f) Using Flexibility in Scheduling (e.g., changes due to weather, traffic, etc.) 9 To the best of your knowledge, how often do motorcoach drivers report that passengers ... 1 2 3 4 5 Never Rarely Sometimes Often Always a) Insist they drive faster? b) Insist they drive slower? c) Insist they drive longer than the hours of service rules?

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A-4 d) Interfere with their driving? e) Insist they perform non-driving duties? 10 About what proportion of your drivers are aware of the Hours of Service regulations? Less than 10% About 25% About 50% About 75% All the drivers 11 How long do drivers typically wait in charter-type stopovers? Drivers don't wait 1-2 hours 3-5 hours 6-8 hours Over 8 hours 12 On how many trips (approximately) do drivers handle passengers' luggage? Less than 10% About 25% About 50% About 75% All trips 13 Where do drivers usually sleep if en-route with passengers? (please check only

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A-5 one) On the bus At a company facility At the same hotel as the passengers At a different hotel than the passengers Other, Please Specify 14 To what degree do you think fatigue impacts drivers' performance at your organization? No Impact A Minimal Impact A Moderate Impact A Significant Impact 15 How many CRASHES have your company's drivers had in the past 2 years DUE TO FATIGUE? None 1 or 2 3 to 5 6 to 10 Over 10 16 How many NEAR MISSES OR INCIDENTS have your company's drivers had in the past 2 years DUE TO FATIGUE? None 1 or 2 3 to 5 6 to 10 Over 10

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A-6 METHODS TO FIGHT FATIGUE Motorcoach companies and their drivers typically use a number of different methods to help keep drivers alert and fight fatigue. Please review each of the following methods and rate each on 1) how EFFECTIVE you think each is to fight fatigue and 2) how FREQUENTLY your company uses each method. 17 How EFFECTIVE is Each Method to Fight Fatigue? 3 1 2 4 5 Somewhat Not Effective at All Slightly Effective Moderately Effective Very Effective Effective Using Caffeine to Maintain Alertness Using Sleeping Aids (melatonin, Sominex) to Help Initiate Sleep Scheduling a Full Block of Rest (7 to 8 hours) Scheduling Routes/Trips to Follow a Regular Schedule Talking with Others Listening to the Radio

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A-7 Using 2 Drivers on Selected Routes An "Alert Indicator" Such as Offered by Assistware that Monitors Driving Performance The "Co-Pilot" System, that Detects How Often and Long Drivers' Eyes are Closed A System to Detect Lane Departures and Alerting the Driver, Such as the Iteris AutoVue System A Sleep Detection System that Monitors a Driver's Head Position ("bobbing") Such as "HeadTrak" 18 How FREQUENTLY Do Your Company's Drivers Use Each of the Following Methods to Fight Fatigue? 1 2 3 4 5 Never Rarely Sometimes Often Always Using Caffeine to Maintain Alertness Using Sleeping Aids (melatonin, Sominex) to Help Initiate Sleep Scheduling a Full Block of Rest (7 to 8 hours) Scheduling Routes/Trips to Follow a Regular Schedule

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A-8 Talking with Others Listening to the Radio Using 2 Drivers on Selected Routes An "Alert Indicator" Such as Offered by Assistware that Monitors Driving Performance The "Co-Pilot" System, that Detects How Often and Long Drivers' Eyes are Closed A System to Detect Lane Departures and Alerting the Driver, Such as the Iteris AutoVue System A Sleep Detection System that Monitors a Driver's Head Position ("bobbing") Such as "HeadTrak" RECOMMENDATIONS 19 Please provide descriptions of any strategies, activities, or devices that you think would help motorcoach drivers prevent fatigue or detect fatigue when they are driving.

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A-9 FOLLOW-UP If you would like an electronic copy of this survey's results, please provide us with your Name, Company, and E-mail address. 20 Name 21 Company 22 Email Address