National Academies Press: OpenBook

Motorcoach Industry Hours of Service and Fatigue Management Techniques (2005)

Chapter: Appendix A - Operation Manager Survey

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Suggested Citation:"Appendix A - Operation Manager Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Motorcoach Industry Hours of Service and Fatigue Management Techniques. Washington, DC: The National Academies Press. doi: 10.17226/13812.
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Suggested Citation:"Appendix A - Operation Manager Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Motorcoach Industry Hours of Service and Fatigue Management Techniques. Washington, DC: The National Academies Press. doi: 10.17226/13812.
×
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Suggested Citation:"Appendix A - Operation Manager Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Motorcoach Industry Hours of Service and Fatigue Management Techniques. Washington, DC: The National Academies Press. doi: 10.17226/13812.
×
Page 27
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Suggested Citation:"Appendix A - Operation Manager Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Motorcoach Industry Hours of Service and Fatigue Management Techniques. Washington, DC: The National Academies Press. doi: 10.17226/13812.
×
Page 28
Page 29
Suggested Citation:"Appendix A - Operation Manager Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Motorcoach Industry Hours of Service and Fatigue Management Techniques. Washington, DC: The National Academies Press. doi: 10.17226/13812.
×
Page 29
Page 30
Suggested Citation:"Appendix A - Operation Manager Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Motorcoach Industry Hours of Service and Fatigue Management Techniques. Washington, DC: The National Academies Press. doi: 10.17226/13812.
×
Page 30
Page 31
Suggested Citation:"Appendix A - Operation Manager Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Motorcoach Industry Hours of Service and Fatigue Management Techniques. Washington, DC: The National Academies Press. doi: 10.17226/13812.
×
Page 31
Page 32
Suggested Citation:"Appendix A - Operation Manager Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Motorcoach Industry Hours of Service and Fatigue Management Techniques. Washington, DC: The National Academies Press. doi: 10.17226/13812.
×
Page 32
Page 33
Suggested Citation:"Appendix A - Operation Manager Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Motorcoach Industry Hours of Service and Fatigue Management Techniques. Washington, DC: The National Academies Press. doi: 10.17226/13812.
×
Page 33

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A-1 APPENDIX A OPERATION MANAGER SURVEY Bus and Motorcoach Fatigue Countermeasures – OPERATION MANAGERS RESPONDENT / ORGANIZATION INFORMATION 1 How many years have you been at your company? 2 What is your position title? 3 How many years have you been in this position? 4 How old are the vehicles in your fleet? 5 Please describe your company's primary business.

A-2 6 Approximately how many vehicles does your company have? ATTITUDES AND PROCESSES REGARDING FATIGUE 7 b) Conduct Safety Training c) Use a Centralized Scheduling System d) Use a Local Scheduling System e) Use Two Drivers for One Vehicle f) Use Flexibility in Scheduling (e.g., changes due to weather, traffic, etc.) How Important Are Each of the Following Activities in Preventing Fatigue? a) Distribute Educational Materials and Activities to Alert Drivers to Fatigue Issues How Frequently Does Your Organization Engage in the Following Activities? 8 1 Never 2 Rarely 3 Sometimes 4 Often 5 Always N/A

A-3 a) Distributing Educational Materials and Activities to Alert Drivers to Fatigue Issues b) Conducting Safety Training c) Using a Centralized Scheduling System d) Using a Local Scheduling System e) Using Two Drivers for One Vehicle f) Using Flexibility in Scheduling (e.g., changes due to weather, traffic, etc.) 9 To the best of your knowledge, how often do motorcoach drivers report that passengers … 1 Never 2 Rarely 3 Sometimes 4 Often 5 Always a) Insist they drive faster? b) Insist they drive slower? c) Insist they drive longer than the hours of service rules? 1 Not Important At All 2 Slightly Important 3 Somewhat Important 4 Moderately Important 5 Very Important

A-4 d) Interfere with their driving? e) Insist they perform non-driving duties? 10 Less than 10% About 25% About 50% About 75% All the drivers 11 How long do drivers typically wait in charter-type stopovers? About what proportion of your drivers are aware of the Hours of Service regulations? Drivers don't wait 1-2 hours 3-5 hours 6-8 hours Over 8 hours 12 On how Where do drivers usually sleep if en-route with passengers? (please check only many trips (approximately) do drivers handle passengers' luggage? Less than 10% About 25% About 50% About 75% All trips 13

A-5 On the bus At a company facility At the same hotel as the passengers At a different hotel than the passengers Other, Please Specify 14 To what degree do you think fatigue impacts drivers' performance at your organization? one) No Impact A Minimal Impact A Moderate Impact A Significant Impact 15 How many CRASHES have your company's drivers had in the past 2 years DUE TO FATIGUE? None 1 or 2 3 to 5 6 to 10 Over 10 16 How many NEAR MISSES OR INCIDENTS have your company's drivers had in the past 2 years DUE TO FATIGUE? None 1 or 2 3 to 5 6 to 10 Over 10

A-6 Using Sleeping Aids (melatonin, Sominex) to Help Initiate Sleep Using Caffeine to Maintain Alertness Scheduling a Full Block of Rest (7 to 8 hours) Scheduling Routes/Trips to Follow a Regular Schedule Talking with Others Listening to the Radio 17 How EFFECTIVE is Each Method to Fight Fatigue? METHODS TO FIGHT FATIGUE Motorcoach companies and their drivers typically use a number of different methods to help keep drivers alert and fight fatigue. Please review each of the following methods and rate each on 1) how EFFECTIVE you think each is to fight fatigue and 2) how FREQUENTLY your company uses each method. 1 Not Effective at All 2 Slightly Effective 3 Somewhat Effective 4 Moderately Effective 5 Very Effective

A-7 Using 2 Drivers on Selected Routes An "Alert Indicator" Such as Offered by Assistware that Monitors Driving Performance The "Co-Pilot" System, that Detects How Often and Long Drivers' Eyes are Closed A System to Detect Lane Departures and Alerting the Driver, Such as the Iteris AutoVue System A Sleep Detection System that Monitors a Driver's Head Position ("bobbing") Such as "HeadTrak" 18 How FREQUENTLY Do Your Company's Drivers Use Each of the Following Methods to Fight Fatigue? Using Sleeping Aids (melatonin, Sominex) to Help Initiate Sleep Using Caffeine to Maintain Alertness Scheduling a Full Block of Rest (7 to 8 hours) Scheduling Routes/Trips to Follow a Regular Schedule 1 Never 2 Rarely 3 Sometimes 4 Often 5 Always

A-8 Talking with Others Listening to the Radio Using 2 Drivers on Selected Routes An "Alert Indicator" Such as Offered by Assistware that Monitors Driving Performance The "Co-Pilot" System, that Detects How Often and Long Drivers' Eyes are Closed A System to Detect Lane Departures and Alerting the Driver, Such as the Iteris AutoVue System A Sleep Detection System that Monitors a Driver's Head Position ("bobbing") Such as "HeadTrak" RECOMMENDATIONS 19 Please provide descriptions of any strategies, activities, or devices that you think would help motorcoach drivers prevent fatigue or detect fatigue when they are driving.

A-9 If you would like an electronic copy of this survey's results, please provide us with your FOLLOW-UP Name, Company, and E-mail address. 20 Name 21 Company 22 Email Address

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TRB’s Commercial Truck and Bus Safety Synthesis Program (CTBSSP) Synthesis 7: Motorcoach Industry Hours of Service and Fatigue Management Techniques identifies and documents the unique features of the extended workday that typifies motorcoach operations and identifies techniques that motorcoach managers, front-line employees, and drivers use to reduce fatigue-related incidents resulting from the irregular on-duty conditions facing the motorcoach driver. The synthesis also identifies current and emerging technologies that may be appropriate for motorcoach operations to offset the effects of the extended workday and fatigue-inducing environment.

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