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The National Academies of Sciences, Engineering, and Medicine 500 Fifth St. N.W. | Washington, D.C. 20001
Mathias, Rosemary G, Transportation Research Board "Summary."
TCRP Synthesis 60: Practices in No-Show and Late Cancellation Policies for ADA Paratransit.
Washington, DC: The National Academies Press, 2005.
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