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31
appeal must be received by UTA within 5 calendar days after the date SUMMARY
of the written decision in Step #2, from the Riverside Division Manager.
This chapter highlights examples of innovative practices
Contact Information:
identified from an examination of the no-show and late can-
Address: Utah Transit Authority cellation policies submitted by 63 transit agencies, supple-
P.O. Box 30810 mented by telephone interviews with paratransit managers at
Salt Lake City, UT 84130-0810
Attention: selected properties.
Customer Support Instead of describing examples of no-show/late cancella-
Administrator Salt Lake Area 287-4672 tion policies in their entirety, the policies were analyzed to
Toll Free 1-888-743-3882, ext. 4672
highlight innovative practices in the following six categories:
Fax 287-4565
TTY 287-4657 (1) passenger incentives, (2) alternative approaches, (3) tech-
nology as a tool, (4) documentation and record keeping, (5)
ADA Compliance beyond the rider's control, and (6) passenger information.
Officer Salt Lake Area 287-3536
Toll Free 1-888-743-3882, ext. 3536
FAX 287-4675
In chapter five, the findings of this project are synthesized
into a list of those features to consider when developing
ALTERNATE FORMAT UPON REQUEST no-show/late cancellation policies.
