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OCR for page 34
34 Contact passengers about apparent no-shows and late Measure the cost of managing a no-show policy. cancellations on a daily basis. Research excused no-shows. SUMMARY Investigate operating failures to distinguish between passenger no-shows and carrier failures. Although most transit agencies would not be able to Manage the appeals process established by the no- employ all of the ideas for no-show policies that are listed show policy. in this chapter, there are many items to consider and they Document the actual costs of a no-show, trip refusal are included here. This list is not meant to be exhaustive (at the door), late cancellation (and how it is defined), and may likely change over time as new interpretations and and advance cancellation (and how it is defined). additional policy clarifications become available.