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Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2005. Practices in No-Show and Late Cancellation Policies for ADA Paratransit. Washington, DC: The National Academies Press. doi: 10.17226/13856.
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Page 39

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39 “City of Tucson Transit Services Division, Tucson, Arizona, ADA Complementary Paratransit Service Compliance Review,” Final Report, Federal Transit Administration, Washington, D.C., April 1, 2004, p. 25 [Online]. Available: http://www.fta.dot.gov/14531_16159_ENG_HTML.htm [Jan. 29, 2005]. EG&G Dynatrend, “Americans with Disabilities Act (ADA) Paratransit Eligibility Manual,” Final Report, Federal Transit Administration, Washington, D.C., Sep. 1993, pp. 105–106 [Online]. Available: http://www.fta.dot.gov/ 4789_ENG_HTML.htm [Jan. 25, 2005]. “New York City Transit, New York, N.Y.: ADA Complemen- tary Paratransit Service Compliance Review,” Final Report, Federal Transit Administration, Washington, D.C., Oct. 22, 2004, p. 45 [Online]. Available: http://www.fta.dot.gov/ 14531_16159_ ENG_HTML.htm [Jan. 25, 2005]. “Rochester–Genesee Regional Transportation Authority (RGRTA) Rochester, N.Y.: Assessment of ADA Com- plementary Paratransit Service Capacity Constraints,” Final Report, Federal Transit Administration, Washing- ton, D.C., Oct. 27, 2003, pp. 31–32 [Online]. Available: http://www.fta.dot.gov/14531_16159_ENG_HTML.htm [Jan. 25, 2005]. “The Transportation District Commission of Hampton Roads (Hampton Roads Transit), Hampton, Va.: Com- pliance Review of ADA Complementary Paratransit Ser- vice,” Final Report, Federal Transit Administration, Washington, D.C., Jan. 28, 2005, pp. 31–32 [Online]. Available: http://www.fta.dot.gov/14531_ 16159_ENG_ HTML.htm [Feb. 28, 2005]. “Transportation for Individuals with Disabilities,” 49 CFR Parts 37 and 38, Federal Register, May 21, 1996, Vol. 61, No. 99, p. 25413 [Online]. Available: http://www.fta.dot. gov/legal/federal_register/1996/378_5618_ENG_HTML. htm [Jan. 25, 2005]. REFERENCES

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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 60: Practices in No-Show and Late Cancellation Policies for ADA Paratransit examines current and innovative practices of U.S. transit agencies in the development and implementation of passenger no-show and late cancellation policies for paratransit programs operated under the regulatory requirements of the Americans with Disabilities Act of 1990 (ADA). The report reviews the administration, community response, and effectiveness of policies in small, medium, and large transit agencies. The report addresses policies as a way to improve system productivity, efficiency, and capacity, and as a means to better service riders with disabilities who may experience difficulties with the advance reservation aspect of most ADA complementary paratransit operations.

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