National Academies Press: OpenBook

Practices in No-Show and Late Cancellation Policies for ADA Paratransit (2005)

Chapter: Appendix B - Transit Agencies Responding to Survey

« Previous: Appendix A - Survey Questionnaire
Page 48
Suggested Citation:"Appendix B - Transit Agencies Responding to Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Practices in No-Show and Late Cancellation Policies for ADA Paratransit. Washington, DC: The National Academies Press. doi: 10.17226/13856.
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Page 48
Page 49
Suggested Citation:"Appendix B - Transit Agencies Responding to Survey." National Academies of Sciences, Engineering, and Medicine. 2005. Practices in No-Show and Late Cancellation Policies for ADA Paratransit. Washington, DC: The National Academies Press. doi: 10.17226/13856.
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Page 49

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48 • Access Services (Los Angeles, Calif.) • Ames Transit Agency (Ames, Iowa) • Ann Arbor Transportation Authority (Ann Arbor, Mich.) • Anoka County Transit Office (Anoka, Minn.) • Area Transportation Authority of North Central Pennsyl- vania (Johnsonburg, Pa.) • Audubon Area Community Services (GRITS) (Owens- boro, Ky.) • Berks Area Reading Transportation Authority (Reading, Pa.) • Broward County Transit (Pompano Beach, Fla.) • Bullhead Area Transit System (BATS) (Bullhead City, Ariz.) • Butler County Regional Transit Authority (BCRTA) (Hamilton, Ohio) • C-TRAN (Vancouver, Wash.) • Capital Area Transportation Authority (Lansing, Mich.) • Capital Metro (Austin, Tex.) • Central Contra Costa Transit Authority (Concord, Calif.) • Central Florida Regional Transportation Authority (Orlando, Fla.) • Centre Area Transportation Authority (State College, Pa.) • Champaign–Urbana Mass Transit District (Urbana, Ill.) • Charlotte Area Transit System, Special Transportation Service (STS) (Charlotte, N.C.) • Chattanooga Area Regional Transportation Authority (CARTA) (Chattanooga, Tenn.) • CityLink Transit (Abilene, Tex.) • City of Modesto Transit (Modesto, Calif.) • City of Redondo Beach (Redondo Beach, Calif.) • City of Simi Valley/Simi Valley Transit (Simi Valley, Calif.) • Clarksville Transit (Clarksville, Tenn.) • Clemson Area Transit (Clemson, S.C.) • Central New York Regional Transportation Authority (CNY/RTA) Centro Call-a-Bus Inc. (Syracuse, N.Y.) • Community Action Regional Transit (Bowling Green, Ky.) • Community Transit (Everett, Wash.) • Dallas Area Rapid Transit (DART) (Dallas, Tex.) • Davis Community Transit (Davis, Calif.) • Delaware Transit Corporation (Dover, Del.) • Des Moines Metropolitan Transit Authority (Des Moines, Iowa) • Duluth Transit Authority (Duluth, Minn.) • East Bay Paratransit (AC Transit and BART) (Oakland, Calif.) • East Chicago Transit (East Chicago, Ill.) • Eastern Contra Costa Transit Authority (Antioch, Calif.) • Fort Collins Dial-A-Ride (Fort Collins, Colo.) • Fort Worth Transportation Authority (Fort Worth, Tex.) • Golden Gate Bridge, Highway and Transportation District (San Francisco, Calif.) • Greater Cleveland Regional Transit Authority (Cleveland, Ohio) • Greater Dayton Regional Transit Authority (Dayton, Ohio) • Greater Hartford Transit District (Hartford, Conn.) • Greater New Haven Transit District (Hamden, Conn.) • Greensboro Transit Authority (Greensboro, N.C.) • Hall Area Transit (Gainesville, Ga.) • Hampton Roads Transit (HRT) (Hampton, Va.) • Hazleton Public Transit (Hazleton, Pa.) • Hillsborough Area Regional Transit (HARTline) (Tampa, Fla.) • Huron County Transit (Huron, Mich.) • Intercity Transit (Olympia, Wash.) • Interurban Transit Partnership (Grand Rapids, Mich.) • Jacksonville Transportation Authority (JTA Connexion) (Jacksonville, Fla.) • Kalamazoo Metro Transit (Kalamazoo, Mich.) • King County Metro (Seattle, Wash.) • La Crosse Municipal Transit Utility (MTU) (La Crosse, Wis.) • Laidlaw Transit Services/TARPS (Toledo, Ohio) • Laketran (Painesville, Ohio) • Lane Transit District (Eugene, Ore.) • Lehigh and Northampton Transportation Authority (Allentown, Pa.) • Link Transit (Wenatchee, Wash.) • LINK—City of Denton Transit System (Denton, Tex.) • Lower Rio Grande Development Council (LRGVDC)– Rio Transit Center (Weslaco, Tex.) • Madison Metro (Madison, Wis.) • Massachusetts Bay Transportation Authority (MBTA) (Boston, Mass.) • Mass Transportation Authority (Flint, Mich.) • Metro (St. Louis, Mo.) • Metro Mobility (Woodbury, Minn.) • Metropolitan Atlanta Rapid Transit Authority (MARTA) (Atlanta, Ga.) • Metropolitan Transit Authority of Harris County (Hous- ton, Tex.) • Mid-Ohio Valley Transit Authority (Parkersburg, W.Va.) • Milwaukee County Transit System (Milwaukee, Wis.) • Montebello Transit (Montebello, Calif.) • Monterey–Salinas Transit (Monterey, Calif.) • MTA Long Island Bus (Garden City, N.Y.) • Nashville MTA (Nashville, Tenn.) • New York City Transit (New York, N.Y.) • Niagara Frontier Transportation Authority (Buffalo, N.Y.) APPENDIX B Transit Agencies Responding to Survey

49 • NJ Transit (Newark, N.J.) • North County Transit District (Oceanside, Calif.) • Norwalk Transit District (Norwalk, Conn.) • Oahu Transit Services, Inc. (The Handi-Van) (Hon- olulu, Hawaii) • Omnitrans (San Bernardino, Calif.) • Orange County Transportation Authority (Orange, Calif.) • Paducah Area Transit System (Paducah, Ky.) • Palm Tran CONNECTION (Lake Worth, Fla.) • Pasco County Public Transportation (PCPT) (Port Richey, Fla.) • Pensacola Bay Transportation (Pensacola, Fla.) • Pinellas Suncoast Transit Authority (PSTA) (Clearwa- ter, Fla.) • Port Authority of Allegheny County/ACCESS (Pitts- burgh, Pa.) • Redding Area Bus Authority (Redding, Calif.) • Regional Transit Authority/RIDES (Spencer, Iowa) • Regional Transportation Authority (Corpus Christi, Tex.) • Regional Transportation Commission (RTC) of South- ern Nevada (Las Vegas, Nev.) • Regional Transportation District (Denver, Colo.) • Regional Transportation Program, Inc. (Portland, Maine) • Rhode Island Public Transit Authority (Providence, Rhode Island) • Riverside Transit Agency (Riverside, Calif.) • Roaring Fork Transportation Authority (Aspen, Colo.) • Rock Island County Metropolitan Mass Transit District (MetroLINK) (Rock Island, Ill.) • RTC (Regional Transportation Commission)/CitiLift (Reno, Nev.) • Sacramento Regional Transit (Sacramento, Calif.) • Salem Area Mass Transit District (Salem, Ore.) • SamTrans (San Carlos, Calif.) • San Diego Metropolitan Transit System (MTS) (San Diego, Calif.) • San Joaquin Regional Transit District (RTD) (San Joaquin, Calif.) • Santa Clara Valley Transportation Authority (San Jose, Calif.) • Santa Clarita Transit (Santa Clarita, Calif.) • Sarasota County Area Transit (Sarasota, Fla.) • Shakopee Transit (Shakopee, Minn.) • Shuttle—University of Maryland Transit System (College Park, Md.) • South Bend Public Transportation Corp. (South Bend, Ind.) • South Coast Area Transit (Oxnard, Calif.) • South Metro Area Rapid Transit (SMART) (Suburban Detroit, Mich.) • Space Coast Area Transit (Cocoa, Fla.) • Spokane Transit Authority (Spokane, Wash.) • Springfield Mass Transit District (Springfield, Ill.) • SunLine Transit Agency (Thousand Palms, Calif.) • Sun Metro/LIFT (El Paso, Tex.) • Suntran (City of St. George) (St. George, Utah) • Topeka Metropolitan Transit Authority (Topeka, Kans.) • Transit Authority of Northern Kentucky (TANK) (Ft. Wright, Ky.) • Transit Authority of River City (TARC) (Louisville, Ky.) • TriMet (Portland, Ore.) • Tyler Transit System (Tyler, Tex.) • Utah Transit Authority (Salt Lake City, Utah) • VIA Metropolitan Transit (San Antonio, Tex.) • Waco Transit System (Waco, Tex.) • Washington Metropolitan Transportation Authority (Washington, D.C.) • Waukesha Metro Transit (Waukesha, Wis.) • Wave (Wilmington, N.C.) • Western Reserve Transit Authority (Youngstown, Ohio) • Westmoreland County Transit Authority (Greensburg, Pa.) • Whatcom Transportation Authority (Bellingham, Wash.) • York County Transportation Authority (York, Pa.)

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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 60: Practices in No-Show and Late Cancellation Policies for ADA Paratransit examines current and innovative practices of U.S. transit agencies in the development and implementation of passenger no-show and late cancellation policies for paratransit programs operated under the regulatory requirements of the Americans with Disabilities Act of 1990 (ADA). The report reviews the administration, community response, and effectiveness of policies in small, medium, and large transit agencies. The report addresses policies as a way to improve system productivity, efficiency, and capacity, and as a means to better service riders with disabilities who may experience difficulties with the advance reservation aspect of most ADA complementary paratransit operations.

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