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GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS THE CALL TO ACTION This guide is designed to support the development of a formal program for the improved management of traffic incidents, natural disasters, security events, and other emergencies on the highway system. It outlines a coordinated, performance-oriented, all-hazard approach called "emergency transportation operations" or "ETO." The concept of this guidance has grown out of discussion within the National Transportation Incident Management Coalition,which brings together the combined perspectives of the transportation and public safety communities. The guidance focuses on an enhanced role for state departments of transportation (DOTs) as participants with the public safety community in an interagency process. The recommendations focus on the context of the upper-level roadway system, but are also applicable to larger local government jurisdictions. This guide is intended for senior managers/policy makers and for agency program managers. The first five sections are for all readers. The sections entitled "The Institutions and Leadership Self-Assessment" and "The Institutions and Leadership Guidance" are for senior managers/policy makers and focus on the importance of a coherent policy, organizational, and financial framework. The section entitled "The Operations and Technology Self-Assessment and Guidance" is for agency program managers involved in the development, management, and improvement of processes, equipment, and relationships that constitute such a program. A resources guide contains additional references that may be useful to readers; it is published as NCHRP Web Document 73. 1