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GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS THE GUIDANCE FRAMEWORK There are no widely accepted benchmarks in ETO (beyond generic processes) by which to judge effectiveness. Furthermore, few DOTs or public safety agencies measure per- formance in quantitative terms. Therefore, guidance that can support the improvement of practice in the direction of greater institutionalized ETO is provided. While the guid- ance is designed for state and local transportation agencies, it should prove useful to pub- lic safety agencies in considering the appropriate directions of cooperative approaches. The Guidance is designed to be responsive to the intent of the NIMS in its broad applic- ability, flexibility, and focus on coordination and cooperation among responder entities. Consistent with the NTIMC perspective, each of the basic strategies presented in the pre- vious sections has institutional and leadership components as well as an operations and technology components. Table 2 summarizes the basic strategies with their respective components. As shown in the table, the guidance framework is presented in two sections. Each guid- ance section is preceded by a self-assessment to help the user identify possible areas for improvement. Table 2. Basic Strategies and Tactics for Improving ETO REALITY BASIC STRATEGY INSTITUTIONS AND OPERATIONS AND IMPLIED LEADERSHIP TECHNOLOGY STRATEGIES STRATEGIES - Need to accommodate Develop an approach to Develop interagency Make hazard-specific and the full range of ETO on an integrated, preparations for complete proactive preparations incidents, comprehensive, all- array of incidents and within and across emergencies, and emergency/hazard/ emergencies agencies hazards discipline basis - Absence of widely Develop a structured Establish formal program Develop and implement accepted best practice ETO process with joint with senior coordinated protocols, approaches protocols and procedures responsibility, procedures coordination, with full regard for the organization, and and training range of objectives while reporting minimizing traffic disruptions - Effective technology Examine technology Allocate adequate Deploy advanced, not integrated opportunities and cost- resources interoperable technology effectiveness to introduce and equipment new technology and improve efficiency, effectiveness, and safety - Absence of Measure performance in Establish objectives with Measure and benchmark performance measures the field to provide the related performance performance against best for incidents, basis for continuous measures and practice emergencies improvement accountability - Informal, fragmented Formalize ETO as a Develop agency policy, See Institutions and activities program with appropriate laws, regulations and Leadership Strategies policies, authorization, interagency agreements organization, structure, and resources 22