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GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS STRATEGY 2: ESTABLISH FORMAL PROGRAM WITH SENIOR RESPONSIBILITY, ORGANIZATION, AND REPORTING ETO responsibilities tend to be a set of part-time responsibilities for division and dis- trict staff. There are multiple lines of responsibility among traffic engineering, mainte- nance, and traffic operations center staffs as well as via ITS and special emergency oper- ations assignments. The continuous improvement of ETO requires a more consolidated, formal program structure in order to mobilize resources, define objectives, and organize activities consistent with policy. This is an essential senior executive responsibility and is not likely to take place without first-level leadership and use of department-wide authority (see Table 5). Table 5. Tactics for Instructions and Leadership Strategy 2 Location in Tactics Agency Planning Develop an Agency Strategic Business Plan for ETO Strategic planning · Identify departmental task force to consider policy and program issues including representatives from key divisions and districts. · Establish ETO in department mission and priorities as part of formal policy statements. · Incorporate ETO objectives into strategic planning for departmental and district-level priorities, including definition of program and responsibilities and desired outcomes. Develop Organizational Structure Strategic and · Assign appropriate senior-level staff as responsible for ETO, including business planning authority and responsibility with clear span of control and lines of reporting. District/division- · Consider the allocation of responsibilities at the district level among level planning units with special attention to potentially conflicting roles of maintenance and traffic operations/TMC/ITS responsibilities. Develop District-Level ETO Program Plans District/division - · Determine scope of program for District in response to overall level planning department policy and local specific needs (special local emergencies). Convert to Full-Time Basis Strategic and · Establish 24x7 program responsibilities at district and headquarters business planning levels to achieve appropriate service and consistent relationships with public safety agencies, including evening and weekend basis manning, callout procedures, motorist information dissemination, and equipment disposition. Develop Professional Capacities Strategic and · Identify professional capacity needs via knowledge/skills/abilities business planning specification for key positions and priorities, and identify policies on training (including joint training with public safety agencies). Readiness to Advance DOT has a formal, sustainable program for ETO with effective senior executive responsibility, staffing, and management. 27